Deck 1: Introduction to Interpersonal Communication

Question 1

Which of the following is defined as "the process of acting on information"?

A)human communication
B)interpersonal communication
C)communication
D)impersonal communication

Answer 1

C

Question 2

Which of the following statements describes noise?

A)the physical and psychological environment for communication
B)the filters through which messages pass
C)anything that interferes with the message being interpreted in the way it was intended
D)the transmission of a thought or feeling

Answer 2

C

Question 3

Which form of communication occurs when someone communicates the same message to many people at once but the creator of the message is usually not physically present?

A)mass communication
B)public communication
C)small group communication
D)intrapersonal communication

Answer 3

A

Question 4

When Sandy and Annie discuss what issues in their relationship are acceptable to discuss in front of friends and which are acceptable only to discuss between themselves, they are engaging in

A)impersonal communication.
B)metacommunication.
C)content communication.
D)asynchronous communication.

Question 5

The theory that emotional expression is severely restricted when we use only text-based messages to communicate is called ________ theory.

A)media richness
B)cues-filtered-out
C)diminished capacity
D)transactional interference

Question 6

Communication as ________ is the oldest and most simplistic of the models of human communication.

A)action
B)interaction
C)transaction
D)contraction

Question 7

Communication author Virginia Satir calls________ "the largest single factor determining the kinds of relationships [people make] with others."

A)context
B)ethics
C)family communication
D)content

Question 8

Which of the following actions best describes decoding?

A)putting thoughts, ideas, and feelings into words or nonverbal cues
B)filtering messages through past experiences
C)minimizing external and psychological noise
D)interpreting ideas, feelings, and thoughts that have been translated into a code

Question 9

Bob went to dinner with his good friend Megan.They stayed at the restaurant for hours simply because they were enjoying each other's conversation.Their relationship is best described as

A)I-It.
B)It-Thou.
C)I-Thou.
D)It.

Question 10

Alicia tells Zoe that "this is NOT the place to tell Fred that he failed to qualify for the interview." She is referring to

A)feedback.
B)complication.
C)context.
D)decoding.

Question 11

The message transfer model of communication portrays human communication as a ________ process.

A)revolving
B)linear
C)circular
D)helical

Question 12

What three elements distinguish interpersonal communication from other forms of human communication?

A)It is a distinctive, transactional form of human communication involving mutual influence for the purpose of managing relationships.
B)It involves treating people as objects, responding to roles rather than the person, and distinctive conversations.
C)It is a mechanical, transactional form of human communication, where each person has a role to perform.
D)It involves communicating with someone you care about, communicating in an I-It relationship, and treating people as individuals.

Question 13

Which of the following models is considered by the authors to be the most realistic model of interpersonal communication?

A)communication as action
B)communication as interaction
C)communication as transaction
D)communication as contraction

Question 14

Sammy and Jo are considering moving in together.Sammy is unsure, so she sits down to make a list of the pros and cons of cohabitating with Jo.This is an example of which form of communication?

A)interpersonal communication
B)impersonal communication
C)intrapersonal communication
D)intermediate communication

Question 15

Which of the following actions best describes encoding?

A)translating ideas, feelings, and thoughts into words or nonverbal cues
B)filtering messages through past experiences
C)minimizing external and psychological noise
D)making sense out of words or nonverbal cues

Question 16

Beth sends Julian an e-mail asking him to meet her at the bank at 2:30 p.m.When she gets to the bank, Julian doesn't arrive until 3:15 p.m.When she asks him why he is late, he replies, "I came as soon as I got your message." The problem they are encountering may stem from the fact that a message sent by e-mail is

A)synchronous.
B)instantaneous.
C)asynchronous.
D)unreliable.

Question 17

A hyperpersonal relationship is an electronically mediated relationship that is

A)more personal than a face-to-face relationship.
B)less personal than a face-to-face relationship.
C)energetic.
D)charismatic.

Question 18

When Gladys says, "I'm sorry, Pete.I take it back.Your new haircut isn't REALLY atrocious," she is forgetting that communication

A)is irreversible.
B)is complicated.
C)is governed by rules.
D)involves both content and relationship dimensions.

Question 19

When we create a message without giving much thought to the person who is listening, we are engaging in

A)thinking.
B)egocentric communication.
C)ethics.
D)interpersonal communication.

Question 20

Gary has decided to break up with Hortensia and has decided to break the news at a high-class restaurant in hopes of avoiding an unpleasant scene.Even though this might not work, Gary's decision reflects his understanding of the importance of which component of communication?

A)noise
B)feedback
C)context
D)episodes

Question 21

Interpersonal communication does not apply in work relationships.

Question 22

There is one definition of communication with which most experts agree.

Question 23

Research shows that the lack or loss of a close relationship can lead to ill health and even death.

Question 24

Lance and Margarita are having a conversation online.Lance knows that, according to social information-processing theory, the information shared will be exchanged

A)more quickly than if it were face to face.
B)at the same rate as if it were face to face.
C)more slowly than if it were face to face.
D)Social information-processing theory does not apply here.

Question 25

________ has transformed the way we make, maintain, and dissolve relationships in the twenty-first century.

A)Social media
B)Synchronous communication
C)Social presence
D)Ethical communication

Question 26

The interaction model of communication views communication as a linear, step-by-step process.

Question 27

Interpersonal messages can be taken back and erased, like hitting the delete key on a computer.

Question 28

Ethics are ________ by which a person determines what is right or wrong.

A)beliefs
B)values
C)moral principles
D)beliefs, values, and moral principles

Question 29

The social information-processing theory explains how

A)information about society is conveyed to the public by the mass media.
B)family members convey essential information to one another through e-mail.
C)information about social groups learned over the Internet is used to form opinions that affect communication with those groups.
D)we can develop quality relationships with others via e-mail and other electronic means.

Question 30

Impersonal communication differs from interpersonal communication in that it treats people as objects rather than unique individuals.

Question 31

If you can memorize the characteristics of a good listener, you will be a good listener.

Question 32

A relationship is a connection established when you communicate with another person.

Question 33

Receiving a tweet from a friend letting us know what he or she is doing at that moment gives us the feeling of being instantly connected to that person.This is known as social presence.

Question 34

Monica is being punished by her teacher because the teacher didn't care for the way Monica said, "Yes, Ma'am." Her nasal rendition of "yes" and the long drawn out "Ma'am" suggested a lack of respect that the teacher considered unacceptable.The teacher's dissatisfaction with Monica's statement demonstrates which characteristic of interpersonal relationships?

A)Interpersonal communication has both systems and processes.
B)Interpersonal communication has both content and relationship dimensions.
C)Interpersonal communication is irreversible.
D)Interpersonal communication is governed by social rules.

Question 35

When we are aware of the thoughts, needs, experiences, personality, emotions, motives, desires, culture, and goals of our communication partners while still maintaining our own integrity, we are engaging in other-orientation.

Question 36

All interpersonal relationship problems are communication problems.

Question 37

The receiver is the person who decodes and attempts to make sense out of what the source encoded.

Question 38

Because we can be anonymous on the Internet, we may say things that are bolder, more honest, or even more outrageous than we would if our audience knew who we were.

Question 39

Mediated communication is a new, recent form of communication.

Question 40

Research by Tidwell and Walther found that people in computer-mediated "conversations" asked less direct questions than people in face-to-face interactions, which resulted in people revealing less information about themselves.

Question 41

What makes interpersonal communication inescapable?

Question 42

Define explicit and implicit rules in interpersonal communication, and give your own example of each.

Question 43

Define ethics and discuss the behaviors of an ethical communicator.

Question 44

You want to talk to your neighbor about sharing the cost of carpooling, and prefer to discuss it with her without the other carpoolers present.Describe a conversation you might have with her that incorporates the strategies of being effective and appropriate.

Question 45

Discuss in which communication model the sources can be both sender and receiver.

Question 46

Briefly describe the differences between communication, human communication, and interpersonal communication.

Question 47

What are some disadvantages of using electronically mediated communication in a particular relationship?

Question 48

Using an example, briefly explain the difference between the content and the relationship dimensions of interpersonal communication.

Question 49

Describe the differences between impersonal and interpersonal communication.

Question 50

Name the four criteria of richness of a communication channel and how they can be applied.