Deck 1: Introduction to Organisations and Management

Question 1

A distinct purpose is important in defining an organisation.

Answer 1

True

Question 2

Which of the following is the lowest level of management?

A)top managers
B)team leaders
C)middle managers
D)first-line managers
E)subordinates

Answer 2

D

Question 3

One of the common characteristics of all organisations, ________, clarifies members' work relationships.

A)its goals
B)its deliberate structure
C)its purpose
D)norms
E)its people

Answer 3

B

Question 4

Supervisors and forepersons may both be considered first-line managers.

Question 5

As organisations have changed, the distinction between managers and non-managerial employees has blurred.

Question 6

An organisation is ________.

A)a collection of individuals working for the same company
B)a deliberate arrangement of people to accomplish some specific purpose
C)the physical location where people work
D)a group of individuals focused on profit making for their shareholders
E)different from a 'company' because of legal definitions

Question 7

Traditionally, ________ were individuals in an organisation who worked directly on a job or task but had no subordinates.

A)line managers
B)non-managerial employees
C)subordinates
D)managers
E)team leaders

Question 8

The term 'operative' refers to an entity that has a distinct purpose, includes people and has a deliberate structure.

Question 9

According to the Gallup Organization survey, the relationship between employees and their colleagues is more important to their success than any other factor.

Question 10

Which of the following is NOT a challenge in today's business world that requires managers to be able to craft responses?

A)the worldwide economic climate
B)the risks of global warming
C)scientific developments in medicine
D)changing technology
E)ever-increasing globalisation

Question 11

One of the common characteristics of all organisations, ________, is typically expressed in terms of its goals.

A)its people
B)norms
C)its goals
D)its purpose
E)its systematic structure

Question 12

Supervisor is another name for whom?

A)first-line managers
B)team leaders
C)middle managers
D)subordinates
E)top managers

Question 13

How can managers assist organisations in handling complex issues such as the Global Financial Crisis in 2007-2010?

A)by increasing organisational efficiency
B)by restricting employee unsupervised activities
C)by identifying critical issues and crafting responses
D)by mentoring a better line-management force
E)by increasing collaboration across units

Question 14

________ are organisational members who coordinate and oversee the work of others.

A)Operatives
B)Subordinates
C)Team leaders
D)Managers
E)Agents

Question 15

'Department head' or 'store manager' is most likely associated with which of the following?

A)middle managers
B)top managers
C)team leaders
D)subordinates
E)first-line managers

Question 16

If there were no organisations, there would be no need for managers.

Question 17

Which of the following is NOT a characteristic of contemporary organisations?

A)employee participation in decision making
B)team orientation
C)workforce diversity
D)flexible work arrangements
E)clearly identifiable work units

Question 18

All levels of management between the supervisor level and the top level of the organisation are termed ________.

A)first-line managers
B)middle managers
C)foremen
D)supervisors
E)coaches

Question 19

Which of the following is NOT a characteristic of an organisation?

A)developing a deliberate structure
B)setting a goal or goals
C)having a distinct purpose
D)being composed of people
E)encouraging employee free-time activities

Question 20

Identifying critical issues is an important task that managers need to play in today's business world.

Question 21

Effectiveness refers to the relationship between inputs and outputs.

Question 22

________ was a French industrialist who identified basic management functions.

A)Herzberg
B)Fayol
C)Taylor
D)Weber
E)Koontz

Question 23

When managers meet organisational goals, they are efficient and effective.

Question 24

In a short essay, describe and provide examples of first-line, middle and top management positions.

Question 25

'Division manager' is associated with which of the following levels of management?

A)first-line managers
B)top managers
C)middle managers
D)team leaders
E)subordinates

Question 26

Efficiency is often referred to as 'doing things right.'

Question 27

Typically, in organisations it is the ________ who are responsible for making organisation-wide decisions and establishing goals and plans that affect the entire organisation.

A)top managers
B)team leaders
C)subordinates
D)middle managers
E)first-line managers

Question 28

________ is the process of getting activities completed efficiently and effectively with and through other people.

A)Management
B)Supervision
C)Leading
D)Controlling
E)Manipulating

Question 29

________ distinguishes a managerial position from a non-managerial one.

A)Coordinating and integrating others' work
B)Manipulating others
C)Concern for the law
D)Increasing efficiency
E)Defining market share

Question 30

Management is concerned that activities should be completed ________.

A)at the lowest possible cost
B)efficiently
C)efficiently and effectively
D)by the lowest-level employee who can accomplish the task
E)effectively

Question 31

Whereas ________ is concerned with the means of getting things done, ________ is concerned with the ends, or attainment of goals.

A)efficiency; effectiveness
B)effectiveness; goal attainment
C)goal attainment; efficiency
D)effectiveness; efficiency

Question 32

Effectiveness is synonymous with ________.

A)cost minimisation
B)efficiency
C)goal attainment
D)leading
E)resource control

Question 33

In a short essay, discuss the difference between efficiency and effectiveness and include a specific example to support each concept.

Question 34

In order to be considered a manager, an individual must integrate and coordinate the work of others.

Question 35

An automobile manufacturer that increased the total number of cars produced at the same cost, but with many defects, would be ________.

A)concerned with inputs
B)concerned with outputs
C)efficient and effective
D)increasing efficiency
E)increasing effectiveness

Question 36

The goal of ________ is to minimise resource costs.

A)budgeting
B)coordinating
C)effectiveness
D)efficiency
E)planning

Question 37

Whereas effectiveness is concerned with the means of getting things done, efficiency is concerned with the ends, or attainment of organisational goals.

Question 38

Executive vice president, president, managing director, chief operating officer, chief executive officer or chairman of the board are positions associated with which of the following levels of management?

A)middle managers
B)subordinates
C)top managers
D)first-line managers
E)team leaders

Question 39

Efficiency refers to ________.

A)lowering cost to save money and lowering outputs
B)the exponential nature of cost and outputs
C)increasing outputs regardless of cost
D)the additive relationship between cost and benefits
E)the relationship between inputs and outputs

Question 40

According to the textbook, the goal of efficiency is to minimise resource costs.

Question 41

Determining who reports to whom is part of the controlling management function.

Question 42

Technical skills become less important as a manager moves into higher levels of management.

Question 43

A finance manager who reads The Financial Review on a regular basis would be performing the figurehead role.

Question 44

The four contemporary functions of management are planning, organising, leading and controlling.

Question 45

Katz found managers needed three essential skills: technical, human and informational.

Question 46

According to Mintzberg's management roles, the informational role involves receiving, collecting and disseminating information.

Question 47

A manager resolving conflict among organisational members is performing what function?

A)controlling
B)leading
C)directing
D)commanding
E)coordinating

Question 48

Directing and motivating are part of the controlling function.

Question 49

Mentoring is primarily associated with the management function of ________.

A)organising
B)systems analysis
C)controlling
D)leading
E)planning

Question 50

The process of monitoring, comparing, and correcting is called ________.

A)controlling
B)leading
C)directing
D)coordinating
E)organising

Question 51

Conceptual skills become less important as a manager moves into top management.

Question 52

Mintzberg's study held that not all managers were required to perform duties that involved people.

Question 53

Resource allocation and disturbance handling are both considered decisional roles.

Question 54

Mintzberg's resource allocation role is part of Fayol's planning function.

Question 55

Writing an organisational strategic plan is an example of which of the management functions?

A)coordinating
B)controlling
C)leading
D)planning
E)organising

Question 56

The roles of figurehead, leader and liaison are all interpersonal roles.

Question 57

Disturbance handler is one of Mintzberg's interpersonal roles.

Question 58

Organising includes ________.

A)hiring organisational members
B)motivating organisational members
C)determining who does what tasks
D)monitoring organisational member behaviour
E)defining organisational goals

Question 59

According to your textbook, human skills are more important to top managers than to middle- and first-level managers.

Question 60

Fayol's management functions and Mintzberg's management roles are basically the same.

Question 61

Understanding building codes would be considered a(n)________ skill for a building contractor.

A)empirical
B)functional
C)technical
D)human
E)conceptual

Question 62

A finance manager who reads The Financial Review on a regular basis would be performing which role?

A)monitor
B)disseminator
C)interpersonal
D)figurehead
E)evaluator

Question 63

Which of the following is NOT an example of an interpersonal role according to Mintzberg?

A)figurehead
B)spokesperson
C)liaison
D)leader
E)manager

Question 64

According to Mintzberg's management roles, the ________ are roles that involve people in other duties that are ceremonial and symbolic in nature.

A)decisional
B)interpersonal
C)informational
D)technical
E)economical

Question 65

All of the following are examples of informational roles according to Mintzberg EXCEPT ________.

A)disseminator
B)spokesperson
C)liaison
D)monitor
E)assessor

Question 66

According to the textbook, ________ include knowledge of the proficiency in a certain field, such as engineering, computers, accounting or manufacturing.

A)human skills
B)technical skills
C)conceptual skills
D)empirical skills
E)learning skills

Question 67

The three essential managerial skills put forth by Katz include ________.

A)technical, human, and empirical
B)human, empirical, and conceptual
C)technical, human, and conceptual
D)interpersonal, technical, and functional
E)technical, interpersonal, and controlling

Question 68

Many of Mintzberg's roles align with the basic functions of management.For example, all three interpersonal roles are part of the ________ function.

A)leading
B)commanding
C)controlling
D)planning
E)organising

Question 69

Which of the following best describes a manager performing in the negotiator role?

A)participating in collective bargaining negotiations
B)hiring and motivating employees
C)taking corrective action to unforeseen problems
D)transmitting information to organisational members
E)allocating human resources

Question 70

A human resource manager attending a local Society for Human Resource Management meeting would be functioning in which role?

A)informational
B)associational
C)liaison
D)disseminator
E)leader

Question 71

All of the following are examples of decisional roles according to Mintzberg EXCEPT ________.

A)entrepreneur
B)resource allocator
C)spokesperson
D)negotiator
E)disturbance handler

Question 72

According to the textbook, all of the following are managerial roles more important at the higher levels of the organisation EXCEPT ________.

A)figurehead
B)liaison
C)disseminator
D)leader
E)negotiator

Question 73

Which of the following is true concerning technical and managerial skills?

A)Both human-skill and technical-skill needs increase as managers move to higher levels.
B)Technical-skill needs remain necessary and human skills decrease as managers move to higher levels.
C)Both human-skill and technical-skill needs decrease as managers move to higher levels.
D)Human skills and technical skills remain equally important as managers move to higher levels.
E)Human skills remain necessary and technical-skill needs decrease as managers move to higher levels.

Question 74

Many of Mintzberg's roles align with the basic functions of management.For example, the ________ role is a part of planning.

A)liaison
B)resource allocation
C)spokesperson
D)leader
E)figurehead

Question 75

Mintzberg's ten management roles can be grouped into ________.

A)interpersonal relationships, leadership and decision-making
B)information transfer, decision-making and resource allocation
C)interpersonal relationships, information transfer and decision-making
D)resource allocation, leadership and planning
E)leadership, decision-making and planning

Question 76

According to Mintzberg's management roles, the ________ involve receiving, collecting and disseminating information.

A)technical
B)interpersonal
C)intrapersonal
D)decisional
E)informational

Question 77

Which of the following would NOT be considered as part of the controlling function?

A)monitoring and evaluating performance
B)arranging peoples work
C)setting standards
D)taking corrective action

Question 78

The ________ role is more important for lower-level managers than it is for either middle- or top-level managers.

A)disseminator
B)negotiator
C)leader
D)spokesperson
E)entrepreneur

Question 79

The emphasis that managers give to various roles seems to be based on their ________.

A)tenure with the organisation
B)organisational level
C)experience in their field
D)interpersonal skill level
E)personality

Question 80

Which of the following skills are more important at lower levels of management, as these managers are dealing directly with employees doing organisational work?

A)conceptual skills
B)technical skills
C)human skills
D)empirical skills
E)functional skills