Deck 2: Management Yesterday and Today

Question 1

Modern management theory can be traced to what year?

A)1901
B)1911
C)1917
D)1921
E)1927

Answer 1

B

Question 2

In the early 1800s, the first major steps towards developing a theory of management were undertaken.

Answer 2

False

Question 3

Principles of Scientific Management was written by which author?

A)Fayol
B)Mintzberg
C)Taylor
D)Drucker
E)Carnegie

Answer 3

C

Question 4

Which of the following phrases is most closely associated with scientific management?

A)management relations
B)one best way
C)supply and demand
D)quality control
E)machinery over humans

Question 5

Based on his scientific management principles, Taylor suggested the incentive pay principle.

Question 6

Frank Gilbreth's best-known contribution to scientific management concerned selecting the best worker.

Question 7

Frederick Taylor is most closely associated with the principles of scientific management.

Question 8

The primary issue that aroused Taylor to create a more scientific approach to management was worker effectiveness.

Question 9

Principles of Scientific Management was written by Fredrick Taylor.

Question 10

The Industrial Revolution began in the 19th century.

Question 11

Gilbreth is best known for 'the one best way.'

Question 12

'One best way' is the phrase most associated with scientific management.

Question 13

Which of the following statements is true regarding the Industrial Revolution?

A)It began in the 19th Century.
B)It was started in Great Britain.
C)It had a major impact on the outcome of the Civil War.
D)It was focused on increasing agrarian concepts.
E)It was an early form of 'downsizing.'

Question 14

Adam Smith's The Wealth of Nations asserted that the primary economic advantage of societies would be gained from which of the following concepts?

A)management planning and control
B)on-the-job training
C)union representation
D)fair employment legislation
E)division of labour

Question 15

The primary issue that aroused Taylor to create a more scientific approach to management was ________.

A)worker efficiency
B)worker effectiveness
C)worker absenteeism and turnover
D)workplace safety
E)worker/management relations

Question 16

In the Industrial Revolution, machine power began substituting for human power.

Question 17

According to Adam Smith, division of labour was an important concept.

Question 18

Which of the following is NOT a reason Smith claimed enhanced productivity from division of labour?

A)increasing worker skill and dexterity
B)saving time lost in changing tasks
C)creating labour-saving inventions
D)strict management control over worker time and motion
E)creating labour-saving machinery

Question 19

According to the textbook, probably the best-known example of Taylor's scientific management was the ________ experiment.

A)horse shoe
B)pig iron
C)blue collar
D)fish tank
E)incentive pay

Question 20

An early example of the assembly line was developed during the 1400s by the British.

Question 21

The 14 principles of management are associated with Fayol.

Question 22

A 'therblig' concerns what scientific management workplace issue?

A)optimum temperature for workplace efficiency
B)basic hand motions
C)optimum speed for basic motions
D)weight/movement ratios
E)hand/eye speed

Question 23

Which of the following is a fundamental contribution of scientific management?

A)It could raise a country's standard of living through improved production efficiency.
B)It provided for management control, a basic management function.
C)It provided the basis for the coming rise of unionisation.
D)It led to lower overall wages, thereby increasing organisational profitability.
E)It opened the door for women in the workplace.

Question 24

General administrative theory focuses on ________.

A)the entire organisation
B)managers and administrators
C)the measurement of organisational design relationships
D)primarily the accounting function
E)administrative issues affecting non-managerial employees

Question 25

General administrative theory focuses on managers and administrators.

Question 26

Max Weber was among the first researchers to use motion pictures to study hand-and-body motions.

Question 27

________ was among the first researchers to use motion pictures to study hand-and-body motions.

A)Michael Porter
B)Frederick Taylor
C)Frank Gilbreth
D)Geert Hofstede
E)Thomas Edison

Question 28

Which of the following individuals became known as the 'father' of scientific management?

A)Michael Porter
B)Frederick Taylor
C)Frank Gilbreth
D)Geert Hofstede
E)Abraham Maslow

Question 29

Frank Gilbreth's best known contribution to scientific management concerned which of the following issues?

A)reducing the number of motions
B)pay systems
C)selecting the best worker
D)inventory control
E)management's role

Question 30

Frank Gilbreth is associated with which management approach?

A)General Administrative
B)Human Resource
C)Quantitative
D)Systems
E)Scientific

Question 31

Bureaucracy, as described by Weber, emphasises rationality and interpersonal relationships.

Question 32

An organisation that has a division of labour, clearly defined hierarchy, detailed rules, and impersonal relationships would be described as a bureaucracy.

Question 33

According to the textbook, Frank Gilbreth is probably best known for his experiments in ________.

A)software development
B)brick laying
C)computer chips
D)illumination in the workplace
E)artistic design

Question 34

In a short essay, discuss Frederick Taylor's work in scientific management.Next, list Taylor's four principles of management.

Question 35

One could say that Fayol was interested in studying macromanagement issues, whereas Taylor was interested in studying micromanagement issues.

Question 36

Which of the following is NOT one of Taylor's four principles of management?

A)Develop a science for each element of an individual's work, which will replace the old rule-of-thumb method.
B)Scientifically select and then train, teach, and develop the worker.
C)Ensure incentives and the work environment support the right results based on scientific principles.
D)Provide managers with less work than other employees so the managers can plan accordingly.
E)Divide managing and work responsibilities to use people's strengths.

Question 37

In a short essay, discuss the work in scientific management by Frank and Lillian Gilbreth.

Question 38

Based on his scientific management principles, Taylor suggested which of the following pay principles?

A)monthly salary
B)monthly salary with bonus
C)seniority pay
D)Scanlon plans
E)incentive pay

Question 39

Henri Fayol would be classified under which of the following management approaches?

A)General Administrative
B)Scientific Management
C)Quantitative
D)Human Resource
E)Systems

Question 40

Weber's bureaucracy is a lot like scientific management.

Question 41

________ is a technique that managers use to improve resource allocation decisions.

A)Regression analysis
B)Critical-path scheduling
C)Work scheduling
D)Linear programming
E)Economic order quantity modelling

Question 42

The quantitative approach to management has been labelled operations research or management science.

Question 43

Work scheduling can be more efficient as a result of which of the following?

A)information models
B)critical-path scheduling
C)economic order quantity modelling
D)linear programming
E)rostering computer models

Question 44

Weber's bureaucracy is a lot like which other management approach?

A)Scientific Management
B)Systems
C)Autocracy
D)Human Resource
E)Quantitative

Question 45

________ is the generic term used to describe the quality revolution that swept through the business and public sectors during the 1980s and 1990s.

A)Ethno quality management
B)Total quality management
C)Hyper quality management
D)Partial quality management
E)Qualitative quality management

Question 46

Decisions on determining a company's optimum inventory levels have been significantly influenced by ________.

A)work scheduling
B)critical-path scheduling
C)economic order quantity modelling
D)linear programming
E)regression analysis

Question 47

Which of the following would NOT be associated with the quantitative approach to management?

A)information models
B)critical-path scheduling
C)systematic motivation of individuals
D)linear programming
E)statistics

Question 48

Linear programming is a technique that managers used to improve resource allocation decisions.

Question 49

Which of the following approaches to management has also been labelled operations research or management science?

A)the qualitative approach
B)the quantitative approach
C)the experimental approach
D)linear programming
E)the theoretical approach

Question 50

According to the textbook, ________ is a philosophy of management driven by continual improvement and responding to customer needs and expectations.

A)ethno quality management
B)total quality management
C)hyper quality management
D)partial quality management
E)statistical quality management

Question 51

According to Weber's ideal bureaucracy, ________ is when people are selected for jobs based on technical qualifications.

A)division of labour
B)impersonality
C)authority hierarchy
D)career orientation
E)formal selection

Question 52

In a short essay, discuss the work of Henri Fayol as it relates to the general administrative approach to management.Next list and discuss 7 of Fayol's 14 principles of management.

Question 53

According to Weber's ideal bureaucracy, jobs broken down into simple, routine, and well defined tasks are characteristics of which feature?

A)division of labour
B)impersonality
C)autocracy
D)career orientation
E)authority hierarchy

Question 54

Weber's bureaucratic organisational design may be difficult to implement in current organisations because ________.

A)it is too flexible
B)today's organisations have little, if any, division of labour
C)the power of employees has increased
D)it takes away from employee creativity
E)inevitably, it leads to lower profitability

Question 55

Decisions on determining a company's optimum inventory levels have been significantly influenced by economic order quantity modelling.

Question 56

An organisation that has division of labour, clearly defined hierarchy, detailed rules, and impersonal relationships would be described as what organisational type?

A)monopoly
B)autocracy
C)democracy
D)bureaucracy
E)cooperative

Question 57

The fourteen principles of management are associated with whom?

A)Weber
B)Drucker
C)Taylor
D)Gilbreth
E)Fayol

Question 58

One could say that Fayol was interested in studying ________ activities of managers, whereas Taylor was interested in studying management at (the)________ organisational level(s).

A)all the; lowest
B)macro; highest
C)only the planning; lowest
D)all the; macro
E)only the lowest level; all

Question 59

In a short essay, discuss Max Weber's contribution to the general administrative approach to management.

Question 60

Which of the following is NOT one of Fayol's principles of management?

A)division of work
B)unity of command
C)discipline
D)order
E)equality

Question 61

Munsterberg's work in industrial psychology is easily connected with the scientific management approach.

Question 62

Which of the following early advocates of organisational behaviour created the field of industrial psychology, the scientific study of people at work?

A)Robert Owen
B)Mary Parker Follett
C)Chester Barnard
D)Hugo Munsterberg
E)Fredrick Taylor

Question 63

Which of the following is a major contribution of Hugo Munsterberg?

A)He was a social reformer.
B)He created the field of industrial psychology.
C)He was interested in individual and group behaviour.
D)He viewed organisations as social systems, requiring human cooperation.
E)He created the four functions of management.

Question 64

According to the textbook, which of the following early advocates of organisational behaviour was concerned about deplorable working conditions?

A)Robert Owen
B)Mary Parker Follett
C)Chester Barnard
D)Hugo Munsterberg
E)Fredrick Taylor

Question 65

Which of the following four theorists are associated with the early organisational behaviour approach?

A)Owen, Munsterberg, Taylor, Fayol
B)Munsterberg, Taylor, Fayol, and Follett
C)Taylor, Fayol, Weber, and Barnard
D)Follett, Barnard, Munsterberg, and Weber
E)Barnard, Follett, Munsterberg, and Owen

Question 66

Which of the following individuals are most closely associated with social relationships in the workplace?

A)Munsterberg and Owen
B)Munsterberg and Barnard
C)Follett and Munsterberg
D)Fayol and Follett
E)Owen and Barnard

Question 67

Contemporary management practices that emphasise workgroups as a means to increasing productivity can be traced to which of the following authors?

A)Owen
B)Follett
C)Barnard
D)Munsterberg
E)Fayol

Question 68

Without question, the most important contribution to the developing field of organisational behaviour came out of the Hawthorn Studies.

Question 69

According to the textbook, ________ was one of the first to recognise that organisations could be viewed from the perspective of individual and group behaviour.

A)Robert Owen
B)Mary Parker Follett
C)Chester Barnard
D)Hugo Munsterberg
E)Fredrick Taylor

Question 70

Which of the following early advocates of organisational behaviour was the first to argue that organisations were open systems?

A)Robert Owen
B)Mary Parker Follett
C)Chester Barnard
D)Hugo Munsterberg
E)Fredrick Taylor

Question 71

Robert Owen is best remembered for ________, in contrast to Hugo Munsterberg's interest in efficiency.

A)workplace social reform
B)job design
C)employee training
D)reducing employee workplace suffering
E)psychological testing

Question 72

Concern for employee motivation is most closely associated with organisational behaviour.

Question 73

The Hawthorne Studies were performed at the General Motors plant beginning in 1924.

Question 74

Hugo Munsterberg was an early advocate of the human resources approach to management.

Question 75

In a short essay, discuss the concept of total quality management and the six characteristics that describe this important concept.

Question 76

Concern for employee motivation is most closely associated with which management approach?

A)Bureaucracy
B)Organisational Behaviour
C)Scientific Management
D)Systems
E)General Administrative

Question 77

Munsterberg's work in industrial psychology is easily connected with what other management approach?

A)General Administrative
B)Classical Management
C)Systems
D)Scientific Management
E)Quantitative

Question 78

Hugo Munsterberg created the field of industrial psychology.

Question 79

Follett is the scientist who is most closely associated with the Hawthorn Studies.

Question 80

Barnard, Follett, Munsterberg, and Owen are all theorists who are associated with the early organisational behaviour approach.