Deck 5: Listening and Responding Skills

Question 1

A father is listening to his daughter pour her heart out about her rotten day at school.He should use what listening style?

A)relational-oriented style
B)action-oriented style
C)content-oriented style
D)task-oriented style

Answer 1

A

Question 2

During a recent conversation with Rajiv, Maya determined which information was useful and accurate and which conclusions were more valid, and which information was less useful and which conclusions were less valid.Maya, in this case, was performing

A)social decentering.
B)conversational narcissism.
C)information overload.
D)information triage.

Answer 2

D

Question 3

While listening to Marshall's account of his day and all of the trials and tribulations he endured, Arch is taking into account Marshall's thoughts, values, background, and perspectives during the interaction.Thus, Arch is engaging in social

A)centrification.
B)ethnocentrism.
C)decentering.
D)networking.

Answer 3

C

Question 4

When Kamika asked D'Andre why he was so late picking her up from work, he replied, "It's too bad that you had to wait in the rain until I could pick you up from work, but I had to stop and drop off my dry cleaning on the way." This is an example of which of the following?

A)confirming response
B)emotional intelligence
C)listener apprehension
D)disconfirming response.

Question 5

Alex and Andy are the best of friends and people often say they are like twins.Because of the similarities between the two,

A)they are more likely to misunderstand one another.
B)they are less likely to achieve accurate understanding.
C)they are more likely to achieve accurate understanding.
D)their similarities do not impact their communication significantly.

Question 6

Maria is trying to talk to Miguel about her day.She begins to realize that Miguel is tired and distracted.He has spent a long day at work and is now trying to balance the checkbook.He is also worrying about a test he has coming up soon.He just isn't ready to listen.Of which barrier to effective listening has Maria just become aware?

A)information overload
B)information rate
C)external noise
D)personal agenda

Question 7

There are some situations when the best response to another is not a verbal one.Instead, at times it can be more appropriate to

A)involve other people.
B)just keep listening.
C)provide a nonverbal gesture, such as a hug or pat on the back.
D)leave the person alone to think for himself or herself.

Question 8

Perry finds that when he speaks to his communication professor, he tries to use some of the communication vocabulary and concepts he has learned in class.When he speaks to his younger cousin, however, he tends to speak in shorter sentences, using more familiar words and ideas.This is an example of how Perry is applying ________ theory.

A)appropriation
B)self-centering
C)adaptation
D)communication accommodation

Question 9

When people have difficulty focusing on anything but themselves and their own experiences and ideas, they may be guilty of

A)reflexive listening
B)interactive sociopathy
C)conversational narcissism
D)conversational sabotage

Question 10

In his observations of married couples, marriage researcher John Gottman found that a significant predictor of divorce was

A)neglecting to confirm one's marriage partner during everyday conversations.
B)increased use of interrupting responses.
C)neglecting to paraphrase one's marriage partner's emotions.
D)employing false listening behaviors in everyday conversations.

Question 11

Bjorn's wife walks into the family room while he is watching the TV and begins to tell him what she found out at the PTA meeting.Bjorn turns off the TV and directs his attention to his wife.Which barrier to effective listening has Bjorn addressed?

A)emotional noise
B)external noise
C)differing speech rate and thought rate
D)being self-absorbed

Question 12

Which skill for responding with empathy are you employing when you explore how you might feel under circumstances similar to those your partner has experienced?

A)understand your partner's feelings
B)paraphrase emotions
C)reflect content by paraphrasing
D)listening to your partner without interrupting

Question 13

What stage of the listening process is involved when you focus on one sound from the many that compete for your attention?

A)attending
B)understanding
C)selecting
D)responding

Question 14

Drew has just been fired from his job and turns to you to talk about it.According to communication researchers, what would be an inappropriate response to show social support?

A)"How are you doing?"
B)"Yes, then what happened?"
C)"Don't worry about it.You can always find a new job."
D)"I would really like to help you."

Question 15

While listening to Marylou's story about a narrowly escaping a near-accident in her car, Phil is focused on the facts of the matter and is less concerned with Marylou's emotions and feelings.This is because Phil tends to be which kind of listener?

A)analytical
B)critical
C)relational
D)task-oriented

Question 16

Atira has just returned from spring break and is telling her friend Nida all about her great time.Nida has been very responsive to Atira's story-laughing, nodding-but now has increased her eye contact, raised a finger, and shifted her posture.Nida's nonverbal cues probably indicate that she

A)is upset by Atira's tale.
B)is faking her listening.
C)desires to change roles from listener to speaker.
D)objects to what Atira has just said.

Question 17

Which stage of the listening process is involved when you focus your eyes on your friend, nod your head, and say "uh huh" occasionally as he speaks?

A)selecting
B)remembering
C)attending
D)responding

Question 18

As you listen to Dr.Hegel's lecture on barriers to effective listening, you begin to see how those barriers have operated in your conversations with your spouse.Which stage of the listening process is reflected in this realization?

A)attending
B)remembering
C)understanding
D)responding

Question 19

Which barrier to effective listening is displayed when Helga listens to Sven very carefully until he says something she can use against him, and then she interrupts?

A)criticizing the speaker.
B)distracting emotional noise
C)differing speech rate and thought rate
D)being self-absorbed

Question 20

You are sitting in Professor Rashad's class listening to a lecture, when you hear the student behind you talking to her friend about the party to be held at Jake's this Friday.As you sit there taking in details about the party, you are drawn back to Professor Rashad when you hear, "And that is what will be on the test Friday." Which stage of the listening process is reflected at the point where you return to hearing what the professor is saying?

A)selecting
B)attending
C)understanding
D)remembering

Question 21

Information is stored in long-term memory because it is significant to us in some way.

Question 22

Wei is generally considered by her boss to be very good at being aware of, understanding, and managing the emotions of those people who work for her.She has also demonstrated the ability to do the same with her own emotions.Because of these abilities, it may be said that Wei exhibits a high level of

A)information triage.
B)emotional intelligence.
C)critical listening.
D)listener apprehension.

Question 23

Because novelty is so appealing to us, the greater the difference between people, the greater the likelihood that they will accurately understand each other.

Question 24

Because Jenna is very unhappy with her current situation at home and that unhappiness is physically visible and can be heard in her voice, Pete is more likely to experience emotional noise and to pay closer attention to the content of Jenna's message than to focus on her emotions.

Question 25

Hearing is the process of selecting, attending to, creating meaning from, remembering, and responding to verbal and nonverbal messages.

Question 26

Samantha and Darren have been assigned to figure out the best date to schedule their annual class dance and party.Samantha wants to establish a positive communication relationship with Darren, but it seems as though he is only interested in arriving at a solution to the question at hand.This is probably because Darren employs which type of listening style?

A)critical listening style
B)task-oriented listening style
C)analytical listening style
D)relational listening style

Question 27

When Bob is choosing one sound as he sorts through the various sounds competing for his attention, he is engaged in selecting.

Question 28

When Miguel, who is 14 years old and 50 inches tall, hears his mother say, "Hey Shortcakes, come here.I want to talk to you," he goes ballistic and refuses to listen.The barrier he raises is external noise.

Question 29

While Jeannie is speaking, Gail is watching Jeannie's nonverbal expressions, looking for the meta-message or message about the message.

Question 30

Empathy means feeling bad for someone who has had a negative experience, even though we may have no genuine idea how he or she is feeling.

Question 31

Information triage helps one to distinguish useful from less useful information.

Question 32

The everyday kinds of confirmation and support we offer can change monologues into dialogues.

Question 33

Sheppard is a very observant person, and when he sees Cybil with Mark, especially noticing Cybil and Mark holding hands and smiling at each other, he is certain that they are romantically involved.Sheppard's conclusion is more of an inference than a fact.

Question 34

Second-guessing is an activity closely associated with the task-oriented listening style.

Question 35

People understand best if they can relate what they are hearing to something they already know rather than to something new.

Question 36

Which of the following is true about speech rate versus thought rate?

A)Many people speak faster than we can think.
B)People generally think faster than a speaker can speak.
C)The average person speaks at a rate of 250 words per minute.
D)People tend to speak and think at about the same rate.

Question 37

Toni sat through a speech presentation at the local service organization's monthly meeting last week.The speaker wanted to be sure that all audience members understood what he had to say, so he spoke in a deliberate, slow fashion in order to achieve his goal.The technique backfired and the vast majority of the audience became bored and some even left.This was most likely due to which of the following?

A)conversational narcissism
B)selective listing
C)information overload
D)differing speech rate and thought rate

Question 38

Paul noted something his brother said during their recent conversation and he pretended to listen while he waited to ambush and fault with his brother.This example is a type of criticizing the speaker.

Question 39

When she went to hear a speech at the local city council meeting, Carly made sure she took notes during the entire speech.This action was due to Carly's ________ apprehension.

A)listener
B)hearing
C)observational
D)critical

Question 40

Listener apprehension is the fear of misunderstanding or misinterpreting, or of not being able to adjust psychologically to messages spoken by others and can actually be a factor in misunderstanding a message.

Question 41

Explain the difference between fact and inference, and provide an example of each.

Question 42

Phillip is not listening carefully to Jacques describe his vacation because he is more interested in telling Jacques what he did on his vacation.What listening barrier is Phillip experiencing and what can he do to overcome it?

Question 43

Name the four listening styles, and identify which of the four listening styles is best.Explain why it is the most appropriate.

Question 44

Josh has created very strong general ideas about how people from other cultures behave and communicate.Why it is that Josh should avoid always applying these ideas when he meets someone from another culture?

Question 45

Use the five steps of the listening process to describe how you listen to a lecture.

Question 46

Ruth, an African American student from Chattanooga, just met her new college roommate, Francesca, for the first time.Francesca is from Mexico and is having a great deal of difficulty adjusting to American culture, and is feeling more than a little homesick as this is her first time away from home.Ruth is excited at finally being away from home, and is looking forward to a fun-filled year.Although Francesca seems nice, it is a bit of a "downer" to have such a melancholy roommate.Ruth has heard that you have taken a course in interpersonal communication, and comes to you for advice about how to interact with her new roommate.You decide that the best approach is for Ruth to try and socially decenter in an effort to get off on the right foot with her new roommate.Using the various skills associated with social decentering, what advice do you give Ruth?

Question 47

How is emotional noise different from external noise? Provide an example of each.

Question 48

Kaitlyn is excited about her new job and is telling Kendra about it.How can Kendra respond to Kaitlyn in ways that confirm her?

Question 49

What is the main difference between a confirming and a disconfirming response to a message? Provide an example of each.

Question 50

What is the difference between hearing and listening?