Deck 5: Listening and Reading Nonverbal Messages

Question 1

Paraphrasing is important because it:

A) shows the speaker you were paying attention.
B) allows for a monologue as opposed to a dialogue.
C) makes the listener look as if they weren't paying attention.
D) blocks out all but the most important information.
E) none of the above

Answer 1

A

Question 2

Effective listening includes all but which of the following:

A) absorb every detail.
B) ask questions.
C) understand the communication from the speaker's point of view.
D) listen objectively.
E) effective listening includes all of these.

Answer 2

A

Question 3

Empathy is important for all the following reasons except:

A) shows a true concern for the speaker.
B) the speaker will likely have attitudes and expectations that are unknown to you.
C) helpful in interpreting the true meaning of what is being said.
D) useful in creating trust.
E) all of the above

Answer 3

B

Question 4

To interpret emotions and feelings as well as factual content, an active listener

A) confronts his or her biases by expressing them honestly and by seeking a response.
B) uses physical contact in transactions.
C) asks questions.
D) takes in the whole picture.
E) none of the above

Question 5

Which is true of active listening?

A) It takes little effort.
B) It is hard work.
C) It should be practiced only in the office.
D) It takes 1/4 the time of normal listening.
E) none of the above

Question 6

An active listener should always:

A) second guess where the speaker's thoughts are going.
B) exaggerate nonverbal signals to comfort the speaker.
C) listen to the words, not the emotions.
D) try to pick out red-flag words to better comprehend actual meaning.
E) none of the above

Question 7

The four essential requirements for active listening are:

A) concentration, absorption, comprehension, integration.
B) accuracy, responsibility, comprehension, concentration.
C) intensity, empathy, acceptance, willingness to take responsibility for completeness.
D) absorption, accuracy, objectivity, nonverbal signals.
E) none of the above

Question 8

A common mistake of listeners is to:

A) try to understand how the speaker feels.
B) restate what the speaker says.
C) interpret the speaker's expectations.
D) summarize what has been said.
E) develop a response while listening.