Deck 6: Providing Feedback

Question 1

Which of the following is not true concerning the timing of feedback?

A) Well-timed might mean slightly delayed.
B) Feedback is most meaningful when there's only a short interval between behavior and feedback.
C) There should be a significant time lapse between the behavior and the feedback to allow for self-examination.
D) Delays may lessen effectiveness.
E) None of the above

Answer 1

C

Question 2

Which is true of giving specific feedback?

A) It is often misunderstood.
B) It can be ineffective with trainees who are not familiar with their managers.
C) It is less effective than general feedback.
D) It indicates why you are being critical or complimentary.
E) It should be used when giving positive feedback only; negative feedback should be general.

Answer 2

D

Question 3

Impersonal feedback is:

A) not a valuable form of interpersonal feedback.
B) descriptive not evaluative.
C) specific not general.
D) directed at the person not the behavior.
E) counterproductive.

Answer 3

B

Question 4

In regard to giving negative feedback to subordinates, most untrained managers do not:

A) fear offending the recipient.
B) enjoy giving negative feedback.
C) avoid giving it.
D) distort what they relay.
E) treat it differently than positive feedback.

Question 5

When giving negative feedback, managers should:

A) be somewhat general so as to avoid alienation.
B) make sure the recipient can control the behaviors.
C) distort the facts to lessen the recipient's negative reaction.
D) be subjective and emotional.
E) ignore past performance and focus on the actions at hand.

Question 6

Feedback is important because it:

A) is a form of recognition.
B) helps employees set goals.
C) tells people how they are progressing toward goals.
D) can motivate employees to higher levels of performance.
E) all of the above

Question 7

Negative feedback is best accepted in situations:

A) of defensiveness.
B) where subjective impressions are offered by peers.
C) with general criticism and few confrontational specifics.
D) where objective hard data is presented.
E) negative feedback can never be accepted by recipients.

Question 8

Feedback is instrumental in all of the following except:

A) increasing effort.
B) communicating caring.
C) increasing personal comments made on the job.
D) providing positive reinforcement.
E) motivation.