Question 1

You have an employee who is going through a difficult divorce. As a result, he is not performing up to standard. This situation typically calls for _____.&#10;A) counseling&#10;B) coaching&#10;C) creative thinking&#10;D) negotiations

Accepted Answer

The employee is going through a difficult divorce, which can be an emotionally overwhelming experience. It's important to address the underlying issue and provide counseling and support to help the employee navigate this challenging time. Counseling can help the employee manage their emotions, reduce stress, and improve their ability to focus on work. With time and support, the employee may be able to return to their previous level of performance. Coaching, creative thinking, and negotiations may also be useful in some situations, but they are not the best choice for a situation where an employee is dealing with a personal issue that is affecting their performance.

Question 2

Mentors always have _____ than the people they mentor.&#10;A) more experience&#10;B) a higher level job&#10;C) a senior level title&#10;D) fewer responsibilities

Accepted Answer

Mentors are typically more experienced than the people they mentor because they have already gone through similar career or personal challenges and can provide guidance and support based on their own experiences. While mentors may have a higher level job or senior level title, these are not always necessary for them to be effective mentors. Similarly, mentors may have just as many or even more responsibilities than the people they mentor, but their experience and skills enable them to manage these responsibilities more effectively.

Question 3

Which of the following actions is part of the counseling process?&#10;A) maintaining confidentiality&#10;B) clarifying feelings and thoughts&#10;C) being supportive and providing reassurance&#10;D) all of the above

Accepted Answer

All of the above actions (maintaining confidentiality, clarifying feelings and thoughts, and being supportive and providing reassurance) are essential components of the counseling process. Maintaining confidentiality helps to build trust between the counselor and client, while clarifying feelings and thoughts can aid in identifying and addressing underlying issues. Being supportive and providing reassurance can help the client feel heard and understood, and can foster a positive therapeutic relationship.

Question 4

Asking questions, listening to understand another's perspective, respecting another's individuality, and crafting unique improvement strategies are all techniques used to _____.&#10;A) counsel employees&#10;B) seek ways to improve performance&#10;C) clarify thoughts and feelings&#10;D) maintain confidentiality

Accepted Answer

The techniques mentioned in the question are commonly used when seeking ways to improve performance. The other options, such as counseling employees or clarifying thoughts and feelings, may also involve these techniques, but they are not the primary focus of the question. Maintaining confidentiality is important, but it is not directly related to the techniques mentioned.

Question 5

When a manager shows an employee how to use a new spreadsheet program, she is most likely involved in _____.&#10;A) counseling&#10;B) coaching&#10;C) creative thinking&#10;D) negotiations

Accepted Answer

When a manager shows an employee how to use a new spreadsheet program, she is most likely involved in coaching, which is a process of teaching and training employees to improve their skills and achieve their goals. Counseling is more focused on emotional and personal issues, creative thinking involves generating new and innovative ideas, and negotiations involve resolving conflicts and reaching agreements between parties.

Question 6

Which of the following actions are most important in obtaining and maintaining the trust of people during the counseling process?&#10;A) Encouraging the person to be responsive to change&#10;B) Empowering others to implement new ideas&#10;C) Maintaining confidentiality&#10;D) Validating peoples' efforts

Accepted Answer

Maintaining confidentiality is crucial in establishing and maintaining trust between the counselor and client. It allows clients to feel safe sharing sensitive information without fear of it being shared without their consent. While the other actions listed may be important in the counseling process, confidentiality is essential for building trust.

Question 7

_____ provides a climate of warmth and safety, which makes an employee feel liked and prized as a person.&#10;A) Meaningful feedback&#10;B) Unconditional positive regard&#10;C) Rewarding poor performance&#10;D) Using an authoritative decision style

Accepted Answer

Unconditional positive regard refers to an attitude of acceptance and support towards others regardless of their behavior, which creates a climate of warmth and safety. This is likely to make an employee feel valued and appreciated as a person, which can contribute to their engagement and motivation at work. Providing meaningful feedback is also important for employee development and performance, but this alone may not create a climate of warmth and safety if the feedback is not delivered in a supportive and respectful manner. Rewarding poor performance and using an authoritative decision style are unlikely to create a positive work climate or make employees feel liked and prized.

Question 8

When you ask &#34;Does this person know how to do this task?&#34; you are trying to _____.&#10;A) establish a supportive climate&#10;B) implement an action plan&#10;C) demonstrate positive regard&#10;D) determine the source of the problem

Accepted Answer

By asking if someone knows how to do a task, you are trying to determine if their lack of ability is the source of the problem. This question helps identify areas where additional training or support may be needed.

Deck 9: Coaching, Counseling, and Mentoring