Deck 14: Business Presentations

Question 1

Which of the following is most likely to gain your audience's attention in the introduction of a presentation?

A) It's a pleasure to be here today.
B) By the end of this presentation, you will know how to protect your customers' personal information from identity thieves.
C) I'm honored to be asked to speak to you today.
D) The topic of my presentation today is identity theft.

Answer 1

B

Question 2

The opening of an oral presentation should

A) cover a limited number of main points, say, two to four.
B) try to establish the credibility of the audience.
C) be organized using a common strategy such as chronological or geographical.
D) preview the main points of the presentation.

Answer 2

D

Question 3

During a question-and-answer period at the end of an oral presentation, what type of audience would most likely require a moderator?

A) Friendly audience
B) Neutral audience
C) Uninterested audience
D) Hostile audience

Answer 3

D

Question 4

The body of a short, 20-minute presentation should focus on

A) at least five to eight main points.
B) one or two main points.
C) two to four main points.
D) up to ten main points.

Question 5

You will be presenting a proposal about eliminating one of your company's product lines, and you expect your audience to be hostile toward your ideas.You should

A) be calm and controlled and speak evenly and slowly.
B) be warm, pleasant, and open and use lots of eye contact and smiles.
C) use a pro/con pattern and present at least five or six points.
D) be dynamic and entertaining and move around, using large gestures.

Question 6

Jackson will be telling staff in his department about new equipment that will be installed soon.He expects his audience to be neutral about this information because the new equipment won't have a large effect on employees' day-to-day activities.What should Jackson do when delivering his presentation?

A) Be dynamic and entertaining, moving around and using large gestures.
B) Be warm, pleasant, and open; use lots of eye contact and smiles.
C) Save time at the end for audience questions.
D) Include humor, personal stories, and flashy visuals.

Question 7

Benjamin will be giving an oral presentation in class about the history of Berkshire Hathaway.What organizational pattern will he most likely use?

A) Chronology
B) Simple/complex
C) Geography/space
D) Value/size

Question 8

What is the most accurate statement about oral presentations?

A) Only employees at upper levels find it necessary to give oral presentations.
B) Most future businesspeople take opportunities in college to develop speaking skills.
C) A recent study shows that the No. 1 predictor of success and upward mobility is how much you enjoy public speaking and how effective you are at it.
D) You are born with the ability to speak well in public.

Question 9

What is the most important part of preparing for a presentation?

A) Selecting your delivery style
B) Deciding what you want to accomplish
C) Preparing professional PowerPoint slides
D) Selecting appropriate attire

Question 10

You will be presenting an overview of the changing diversity of your customers in each of your company's six regions.The best way to organize your presentation is by

A) geography.
B) chronology.
C) importance.
D) best case/worst case.

Question 11

Keisha has been asked to give a presentation about a new method for processing customer returns.The first thing she should do is

A) develop an outline of the points she wants to cover in her presentation.
B) prepare the visual aids she will use in delivering the presentation.
C) determine the purpose of her presentation.
D) write the text of her presentation.

Question 12

Which organizational pattern uses the five Ws and one H (who, what, when, where, why, and how)?

A) Chronology
B) Topic/function/conventional grouping
C) Journalistic
D) Best case/worst case

Question 13

The biggest problem with most oral presentations is

A) not maintaining eye contact with the audience.
B) not including appropriate visual aids.
C) using terminology unfamiliar to the audience.
D) failing to focus on a few principal ideas.

Question 14

You will be presenting information to your staff about new benefit options, and you expect your staff members to be very pleased with the changes in their benefits package.What is the best advice for delivering your presentation?

A) Include objective data and expert opinions.
B) Include humor, personal examples, and experiences.
C) Present both sides of the issue.
D) Be controlled and do nothing showy.

Question 15

The two most powerful keys to audience comprehension and retention during a presentation are good organization and

A) professionally designed PowerPoint slides.
B) intentional repetition.
C) a structured question-and-answer period at the end of the presentation.
D) a dynamic and entertaining presentation style.

Question 16

The introduction to an oral presentation should accomplish three goals: identify yourself and establish your credibility, preview your main points, and

A) ask for relevant audience questions.
B) capture your listeners' attention and get them involved.
C) use an accepted organizational pattern such as chronology or geography/space.
D) show what a snappy dresser you are by wearing professional attire.

Question 17

Antonia's presentation will discuss the advantages and disadvantages of selling her company's product exclusively online.The most effective organizational strategy for Antonia's presentation would be by

A) chronology.
B) problem/solution.
C) geography/space.
D) comparison/contrast.

Question 18

What question(s)should you ask about your audience to determine your pattern, delivery style, and supporting material?

A) What measures must I take to ensure that this audience remembers my main points?
B) How can I earn my audience's respect so that the audience accepts my message?
C) How will this topic appeal to this audience?
D) All of these choices

Question 19

Speakers can establish credibility by

A) describing their qualifications.
B) using professionally designed visual aids.
C) getting the audience involved.
D) previewing their main points.

Question 20

Because it is the most remembered part of a speech, spend sufficient time making the ____ as effective as possible.

A) introduction
B) body
C) conclusion
D) PowerPoint slide show

Question 21

Reading an oral presentation

A) is an effective technique for beginning speakers.
B) can be combined effectively with the memorization method to ensure that everything is covered.
C) allows feedback to be used to advantage.
D) causes the audience to lose confidence in the speaker's expertise.

Question 22

In his presentation Zubin says, Let me review the four steps in processing a customer return.What verbal signpost is he using?

A) Previewing
B) Summary
C) Switching directions
D) Transitional expression

Question 23

The best notes for oral presentations contain

A) single words describing each major topic.
B) an entire paragraph describing each major topic.
C) a complete sentence or two introducing each major idea.
D) a complete word-for-word script of the speech.

Question 24

Select the most accurate statement about visual aids.

A) Visual aids tend to lengthen oral presentations.
B) Visual aids have no effect on a speaker's self-confidence or poise.
C) Visual aids improve comprehension and retention.
D) Visual aids should be used only by experienced speakers.

Question 25

Programs such as Microsoft PowerPoint and Adobe Presenter allow presenters to design ____, which can include sound, videos, and hyperlinks.

A) overhead transparencies
B) multimedia slides
C) videos
D) handouts

Question 26

Social media is a worldwide party just waiting for companies to join the fun is an example of

A) humor.
B) a simile.
C) a metaphor.
D) a personal anecdote.

Question 27

In her presentation Valerie says, I will now discuss three possible solutions to our employee turnover problem to

A) summarize what she's already said.
B) conclude her presentation.
C) establish credibility with the audience.
D) show the organization of her presentation.

Question 28

Which of the following is the best advice regarding nonverbal messages during your presentation?

A) Stay behind the podium for the most confident, professional look.
B) Try to look serious the entire time to maintain your credibility.
C) Don't worry about your appearance because your words are what really matter.
D) Be enthusiastic and let your body show it.

Question 29

A presenter who incorporates ____ into a presentation appears more professional, better prepared, and more persuasive to the audience.

A) a question-and-answer period
B) visual aids
C) a raffle with prizes for audience members
D) humorous anecdotes

Question 30

The conclusion of an oral presentation should accomplish three goals: summarize the main themes of the presentation, include a statement that allows you to leave the podium gracefully, and

A) preview your main points.
B) establish your credibility.
C) leave the audience with a specific and memorable take-away.
D) make the audience a promise to gain their attention.

Question 31

Which of the following is the best conclusion for an oral presentation?

A) Well, that's about it!
B) To ensure that all employees are able to interact effectively with our diverse customers, I encourage you to approve this diversity training program.
C) Thank you from the bottom of my heart for being here today.
D) Before I conclude, let me add two more important points.

Question 32

A group of new law school students were told Look to your right and look to your left.Only one of you will still be here in four years.This is an example of using ____ to build rapport.

A) a metaphor
B) personalized statistics
C) a personal anecdote
D) an analogy

Question 33

When a state senator told an audience that she learned to be a leader while playing on her college volleyball team, she was building rapport by using a(n)

A) personal anecdote.
B) metaphor.
C) simile.
D) analogy.

Question 34

Select the most accurate statement about designing multimedia presentations.

A) Use dark text on a light background for computer presentations in darkened rooms.
B) Try to use animation and sound effects on almost every slide to keep your audience's attention.
C) Bold colors-blue, green, and purple-are best to highlight primary ideas.
D) If designing your presentation to post online as a self-contained file, use less text than if you were to deliver the slides orally.

Question 35

A good rule for preparing the text for each slide of your multimedia presentations is to

A) use complete sentences for bulleted items.
B) avoid using visual elements along with your bullet points as this may confuse your listeners.
C) include no more than six bullets per screen and six words per bullet.
D) prepare a visual for every point and thought you want to convey in your presentation.

Question 36

Which of the following is correct?

A) Inexperienced speakers can effectively memorize an entire presentation.
B) Memorizing significant parts of an oral presentation can be dramatic and impressive.
C) Expert speakers know not to memorize any part of an oral presentation.
D) Memorizing an oral presentation eliminates the need for note cards.

Question 37

What is the best advice for concluding your presentation?

A) End by saying something like That's it because this common closing is considered professional.
B) Bring up one or two completely new points that you want your audience to remember most of all.
C) Review major points and focus on what you want listeners to do, think, or remember.
D) Give your audience parting gifts.

Question 38

One of the most effective strategies for reducing stage fright is to

A) memorize the presentation.
B) know the subject thoroughly.
C) have a complete "script" of the presentation handy for reference.
D) develop the ability to "wing it."

Question 39

Helpful previews, summaries, and transitions in an oral presentation are examples of

A) conclusions.
B) criteria.
C) verbal signposts.
D) components.

Question 40

Bruce wants to be sure to keep his audience engaged while delivering his PowerPoint presentation.What should he do?

A) Leave the lights as low as possible so that his audience can see the slides better.
B) Design his slides so well that they become the main attraction.
C) Look at his slides often to make sure he's not leaving out anything.
D) Use a radio remote control so that he can move freely.

Question 41

A cross-functional team has been formed to come up with ways to improve communication among departments.Team members are now taking part in a brainstorming session.They are in what stage of the project?

A) Preparing to work together
B) Planning the document or presentation
C) Collecting information
D) Organizing, writing, and revising

Question 42

Molly will be delivering a presentation to an intercultural audience.She should

A) consider breaking her presentation into short, discrete segments.
B) always present the main idea at the beginning of the presentation.
C) speak at a rapid speed if the presentation is being translated.
D) use an informal delivery style.

Question 43

The most successful teams working on a written or oral presentation

A) make meetings a top priority.
B) make decisions by majority rule.
C) avoid conflict.
D) decide on the final format of the document or presentation before doing anything else.

Question 44

Visual aids for cross-cultural presentations should

A) use more text on PowerPoint slides than you would for a presentation for native speakers.
B) be written in both English and the language of the audience.
C) never include numbers without projecting or writing them out for the audience to see.
D) all of these choices.

Question 45

What is the best advice for making effective telephone calls?

A) Because a telephone call is more personal than other forms of communication, use the telephone whenever possible to contact someone.
B) Plan a mini-agenda before placing a telephone call.
C) The responsibility for ending a call lies with the person receiving the call.
D) Leave the most concise voice mail message possible, ideally mentioning only your name to save the receiver time when listening to it.

Question 46

A friendly audience will respond best to a speaker who is calm and controlled and to one who speaks evenly and slowly.

Question 47

The most important part of your preparation for an oral presentation is deciding what to wear so that you will look professional and credible.

Question 48

Your oral presentation to the board of directors will outline the advantages and disadvantages of merging with another company.The problem-solution organizational plan would probably be best for this topic.

Question 49

To adapt his presentation on securities fraud to his audience, Devon needs to define any financial terms that the audience may not know.

Question 50

In the introduction to her presentation, Claudia is telling the audience about how many years she has working in the accounting industry.She is doing this to build credibility.

Question 51

An attention-getting introduction and conscious repetition are the two most powerful keys to audience comprehension and retention.

Question 52

What is the best advice for receiving telephone calls professionally?

A) When answering your telephone, identify yourself immediately.
B) Use No at the beginning of a sentence when needed to get your point across clearly.
C) When answering the phone for someone else, be completely honest about where the person is and when he or she will return.
D) When transferring a call, be sure to give the caller your extension in case he or she is disconnected.

Question 53

To help the audience comprehend and retain what you have to say, repeat your main points in the introduction, body, and conclusion of an oral presentation.

Question 54

Team members determine whether the document or presentation is fulfilling its purpose and meeting the needs of the audience while

A) collecting information.
B) organizing, writing, and revising.
C) editing, rehearsing, and evaluating.
D) planning the document or presentation.

Question 55

Select the most accurate statement describing voice mail.

A) Many businesspeople use voice mail to intercept and screen incoming telephone calls.
B) The best voice mail greetings are generic and apply to any situation.
C) The message storage function of voice mail can be very costly for companies.
D) Prepare a generic voice mail outgoing message that can be used whenever you are away from your phone.

Question 56

To give an effective oral presentation, Ashley should

A) present her first sentence from memory.
B) begin speaking immediately without pausing.
C) avoid any body movement.
D) speak quickly so she doesn't sound nervous.

Question 57

Like written reports, oral presentations may be organized by chronology, geography/space, comparison/contrast, importance, or problem/solution groupings.

Question 58

The biggest problem with most oral presentations is delivering it in a room that is too hot or too cold.

Question 59

Select the most accurate statement about the question-and-answer period after an oral presentation.

A) Set a time limit for questions and answers.
B) Don't announce the question-and-answer period until the end of your presentation.
C) Don't repeat each question when it is asked because doing so wastes valuable time.
D) When answering the audience's questions, be sure to defend your position.

Question 60

Speaking skills often play an important role in a successful career.

Question 61

Probably the most effective way to reduce stage fright is wearing a professional business suit while presenting.

Question 62

The simplest option for moving your multimedia presentation to the Web is posting your slides online for others to access.

Question 63

Only inexperienced speakers suffer from stage fright.

Question 64

In the conclusion of the oral presentation, skilled speakers focus on what they want the audience to do, think, or remember.

Question 65

Don't confuse your audience by varying your tone, volume, pitch, or pace.Strive for consistency in these areas.

Question 66

How you look, how you move, and how you speak can make or break your presentation.

Question 67

You'll look more natural and comfortable if you come out from behind the podium when presenting.

Question 68

Alexis is converting her outline into a computer presentation.She should use the main topics in her outline as titles for slides and her major subpoints for bulleted items.

Question 69

Usually the best time to distribute handouts to an audience is at the beginning of the presentation so that the audience refers to them during the presentation.

Question 70

Doug wants to give the most impressive and effective presentation possible to his company's board of directors.He should memorize his entire presentation.

Question 71

The most effective presenters read the content of their visual aids word for word to the audience for maximum comprehension.

Question 72

An oral presentation that incorporates visual aids is more likely to be understood and retained than one lacking visual enhancement.

Question 73

Elliott will be giving a PowerPoint presentation in a lightened room.He should use light text on a dark background.

Question 74

When using a template, it is best to use one that comes preinstalled with PowerPoint.

Question 75

Leonard wants to give his audience handouts to help them remember the points he covers in his computer presentation.He should consider printing miniature versions of the slides, called speaker's notes, that he will use in his presentation.

Question 76

Speakers can make up for thin content in their presentation narrative by designing impressive PowerPoint slides.

Question 77

Monica is designing a PowerPoint presentation.She should try to fit as much text as possible on each slide to keep her slide show as short as possible.

Question 78

The most effective speakers read from notes or a manuscript.

Question 79

Our new CEO acts like the coach of a football team is an example of a simile.

Question 80

During her presentation Candace said, Let me now review the two possible solutions we've discussed so far.She has used a verbal signpost to help her audience recognize the organization of and key points in her presentation.