Deck 11: D: Communicating in Organizations

Question 1

In supervisor-supervisee interactions, the person with greater power (the supervisor) is the one who carries responsibility for effective communication.

Answer 1

False

Question 2

Human relations and human resources are two labels for the same approach to organizational management.

Answer 2

False

Question 3

The human resources approach to management considers the organization from the individual's perspective and emphasizes the individual's goals and motivations for success.

Answer 3

True

Question 4

Because of the predominance of the systems approach to organizational management, globalization has been able to flourish with very few ethical problems-something that couldn't have happened during the Industrial Revolution.

Question 5

The classical management approach emphasizes open communication among the divisions of labor.

Question 6

Research indicates that people usually become less productive when they form close relationships with others in their organizations.

Question 7

Organizations today are concerned with how individuals use their communication technologies for non-work purposes because it costs them a significant amount of money due to lost productivity.

Question 8

Each organization can be said to have its own unique culture.

Question 9

It is usually possible to find a mentor and benefit from the mentor-protégé relationship even if an organization doesn't offer a formal mentorship program.

Question 10

The act of stonewalling may include giving others the silent treatment and disconnecting from the organization in a social manner.

Question 11

Workplace relationships are often strained because the role of friend often comes into conflict with professional roles, obligations, and conflicts with loyalty.

Question 12

Your family is an example of an organization.

Question 13

Supervisor-supervisee relations are only relevant to workplace organizations.

Question 14

Mentorship programs are beneficial to protégés but are usually very costly to organizations and to the mentors they utilize.

Question 15

The orientation most college students go through before taking classes is an example of what college, as an organization, has done to encourage organizational assimilation.

Question 16

A protégé is a seasoned, respected member of an organization who serves as a role model for a less experienced individual.

Question 17

Media richness refers to the number of communication technologies an organization has available for its members to use in the process of communication.

Question 18

Text message interactions are an example of a channel that is usually low in media richness.

Question 19

Organizational storytelling is too vague to be of use in helping newcomers assimilate to the culture of an organization but can answer key questions for people outside the group.

Question 20

The systems approach likens organizations to machines, emphasizing efficiency.

Question 21

One cause of burnout is that people feel less secure in their jobs today than they did in the past, and this may lead to them neglecting their own needs in order to support the organization.

Question 22

Burnout is considered a problem for individuals as well as for the organizations they work for.

Question 23

Research suggests that gay, lesbian, bisexual, and transgendered (LGBT) students may be at greater risk for sexual harassment on college campuses.

Question 24

Displaying sexually suggestive materials in the workplace, although unprofessional, is no longer considered sexual harassment.

Question 25

Work-life balance programs often include onsite child care and paid vacations.