Deck 12: Human Resource Management: Finding and Keeping the Best Employees

Question 1

Recruiting is relatively easy today because qualified labour is so plentiful.

Answer 1

False

Question 2

Today's workers tend to be very loyal,as evidenced by declining turnover rates in most industries.

Answer 2

False

Question 3

The result of a job analysis is a written document called a human resource inventory.

Answer 3

False

Question 4

Today,human resource management is viewed as basically a clerical function of keeping personnel records and processing payroll.

Question 5

The growing importance of human resource issues has led most firms to rely more and more on one department,the human resource department,to handle all human resource functions.

Question 6

Human resource management is receiving increased attention because the shift from traditional manufacturing industries to service and high-tech manufacturing industries requires workers to have more technical job skills.

Question 7

The process of recruiting,selecting,developing,motivating,evaluating,compensating and scheduling the employees needed to fill positions within an organization is called internal organizational management (IOM).

Question 8

Robotek International is a rapidly growing firm specializing in the production of sophisticated robots.One of the major problems Robotek is likely to face is a shortage of qualified workers.

Question 9

One purpose of a human resource inventory is to determine whether the labour force is technically up-to-date and well trained.

Question 10

One of the challenges facing today's human resource managers is a shift in the age distribution of the labour force,including aging baby boomers,many of whom are retiring.

Question 11

Today's workers have an increased demand for benefits tailored to their individual needs.

Question 12

The human resource function has become so critical that it is now a concern of all managers.

Question 13

Today's workers place a lower priority on leisure time than they did in the past.

Question 14

One challenge faced by today's human resource managers is the fact that workers overseas often work for lower wages and are subject to fewer laws and regulations.

Question 15

Elise is the manager in the finance department at Wilson Auto Company.If her company is like most firms,Elise will leave almost all aspects of human resource functions to specialists in the human resource department.

Question 16

The human resource manager's job is easier today than it was in the past because a growing percentage of the work force is highly educated and well-prepared for jobs in the contemporary business environment.

Question 17

The reason industries such as robotics and biotechnology have grown rapidly in recent years is that Canada has a surplus of highly educated and experienced workers available for employment in these fields.

Question 18

The first step in the human resource planning process is to prepare a job analysis for each available position within the firm.

Question 19

Randy Waller is in his early sixties.A few years ago he had planned to retire by the time he was sixty,but when the time came,he decided to continue working.In fact,not only is Randy still working,he has put any plans to retire on hold for at least several years.Randy's decision to keep working into his late sixties is unusual in today's labour market.

Question 20

Last year Hap lost his job as a skilled welder at an automobile assembly plant.After seeking work for several months,he finally accepted a job as an unskilled labourer at a local nursery.Although he is pleased to have work,Hap feels that his new job doesn't use his skills to their full potential.Hap is an example of an underemployed worker.

Question 21

A job analysis is a study of what is done by employees who fill a job title.

Question 22

A job specification identifies the minimum qualifications a person must have to fill a particular job.

Question 23

A job analysis results in two documents called a job inventory and a performance appraisal.

Question 24

Lani wants to know how many workers in her company have a certain specialized skill and have received training to update their qualifications within the past year.She could use a human resource inventory to help her find this type of information.
.

Question 25

A job specification is a statement of the job itself,while a job description is a statement about the person who does the job.

Question 26

Human resource planning involves the assessment of both the future demand and the future supply of the various types of labour needed by the organization.

Question 27

Because technology changes rapidly,human resource managers must be proactive and forecast requirements and train people ahead of time.

Question 28

Sue Tatum has just completed a job analysis of a specific job title in her company.The result of her analysis will allow her to develop both a job description and a job specification for the position.

Question 29

Job analysis helps a manager answer the question: "How many workers are available within the organizations that have this particular skill"?

Question 30

When recruiting,human resource managers must attract people who not only have the right skills,but also fit in with the corporate culture.

Question 31

Recruitment is concerned with obtaining a sufficient number of qualified people at the right time to select those who best meet the needs of the organization.

Question 32

A job description identifies and describes the type of person who should perform the job,including important qualifications,such as deduction,skills,and experience.

Question 33

The first four steps in human resource planning all lead up to the final step,which is the development of a strategic human resource plan.

Question 34

Union rules and company policies can make the recruitment process more difficult.

Question 35

The labour force is constantly changing.

Question 36

Toni Matthews is interested in a position that has opened up at her firm,but she wants to find out more about the type of work and responsibilities involved in the job.A document that would have the information she wants is the job specification.

Question 37

Helen is a human resource manager for a firm that is planning to switch to a more sophisticated production method.As a human resource manager,one of Helen's duties will be to forecast the demand for the type of labour needed to implement the new method.

Question 38

The labour force is getting older.

Question 39

Chris is a human resource manager with the Night Owl Publishing Company.He has just finished a study of what is done by employees who fill various job titles.The study Chris has completed is known as a human resource inventory.

Question 40

Because of the continuous flow of potential employees into the labour market,recruiting usually is the easiest task for a human resource manager to accomplish.

Question 41

When recruiting employees,human resource managers should focus primarily on the skills and training of the people they are recruiting.

Question 42

Employment tests should focus on general job skills rather than skills that are related directly to the job.

Question 43

John is a manager of a small business who handles most of his firm's recruiting efforts.Because John recruits for a small business he is at a distinct advantage when it comes to finding the right people to fill his firm's needs.

Question 44

Jared works in his firm's human resources department.He has been given the responsibility of designing a new job application form for his firm.The questions Jared includes on the new form should avoid broad questions about the applicant's beliefs,culture and family background,and should focus instead on factors such as the applicant's work experience,education,and career objectives.

Question 45

External recruitment sources are usually cheaper to use than internal sources.

Question 46

The amount most businesses spend on selecting and training workers is relatively low.

Question 47

Because current legal guidelines limit the types of questions that can be asked,completed job application forms contain very little useful information about job candidates.

Question 48

In using employment tests,it is important that the tests are directly related to the job.

Question 49

During an interview,a manager should be careful not to ask the applicant about his or her family.

Question 50

Trial periods are an effective method of reducing turnover costs.

Question 51

Public and private employment agencies and college placement offices are internal sources used by human resource managers when they are recruiting employees.

Question 52

Transfers and promotions are internal sources used by human resource managers to fill recruiting needs.

Question 53

An advantage of hiring from within is that it improves employee morale.

Question 54

Investigation of an employee's background is more important now than it has been in the past.

Question 55

Staff members from the human resource department seldom take part in initial screening interviews,but often participate in the follow-up interviews of top job candidates.

Question 56

More firms today are checking the backgrounds of job applicants by visiting social networking sites such as Facebook.

Question 57

The ABC Corporation is about to diversify into an entirely new market.This move will create the need for several new positions in the production and marketing departments.However,the production technologies and the marketing environment in this new market are very different from ABC's traditional market.The company is likely to rely on external sources to fill many of the positions created by its diversification.

Question 58

(p.357,358,Spotlight on Small Business)Small businesses usually find recruitment easier than large firms.

Question 59

The cost of recruiting,processing,and training a new entry level employee is significant,and sometimes exceeds that annual salary earned by the employee.

Question 60

Corwin is the human resource manager for a medium sized corporation.He has a policy of using internal sources to fill positions whenever possible.This means that Corwin probably relies extensively on promotions,transfers,and tips from current employees to find qualified employees.

Question 61

The most effective way for most firms to improve worker productivity is to increase expenditures on machinery and equipment.

Question 62

Though temporary workers are employed in most sectors of the economy,almost none have been hired to fill industrial jobs.

Question 63

Randall is learning to be a carpenter by working alongside experienced carpenters.After one more year of this type of training,his union will classify Randall as a journeyman.Randall is involved in an apprenticeship program.

Question 64

The most common reason for hiring contingent workers is that they improve worker morale.

Question 65

Over the next ten to fifteen years,most firms will discontinue apprenticeship programs as changes in technology make this type of training obsolete.

Question 66

One purpose of employee orientation programs is to introduce new workers to the organization's policies,practices and objectives.

Question 67

Job simulation is used to train astronauts,airline pilots,and ship captains.

Question 68

The strategy of giving managers assignments in a variety of departments in order to expose them to different functions is called apprenticeship training.

Question 69

Women usually find it easier than men to obtain mentors and engage in networking.

Question 70

Iris Bloom recently was hired to a management position at the Kaye & Hoke Corporation.In order to give her an appreciation of the different functional areas of her new company,she has been given assignments in a variety of departments.This type of training is known as contingency employment.

Question 71

Part-time workers,seasonal workers and independent contractors are all examples of contingent workers.

Question 72

Hector is receiving training in maintaining and repairing assembly line robots at a school that uses equipment very similar to that used on the job.This sort of training is known as vestibule training.

Question 73

In recent years,firms have expanded off-the-job training to include personal development subjects such as time management,health and nutrition,and language.

Question 74

Students can benefit from networking in college even before they take their first full-time job.

Question 75

On-the-job training is best suited for jobs that are easily learned or require the employee to perform repetitive physical tasks.

Question 76

Haller's School of Truck Driving is proud of its training methods.Before its students are ever allowed on the road with a big rig,they are taught safe driving techniques with the help of sophisticated,computerized equipment that comes as close as possible to duplicating real driving conditions,right down to the sights,sounds,bumps and vibrations experienced on the road.Haller's is using a training method known as job replication.

Question 77

An increasing number of contingent workers are highly trained professionals.

Question 78

On-the-job training is easiest when the job is relatively simple.

Question 79

Employee training focuses on short-term skills,while employee development focuses on long-term abilities.

Question 80

Vestibule training is the most fundamental type of training.