Deck 21: Managing Operations

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سؤال
The terms repetitive manufacturing and mass production are synonymous.
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سؤال
Continuous manufacturing refers to assembly lines that run 24 hours a day, seven days a week.
سؤال
Job shops in manufacturing use specialized equipment.
سؤال
Powerful companies, whether they are large or small, gain power when satisfying customer needs and wants better than their competitors.
سؤال
The just-in-time inventory system classifies inventory into three categories based on value.
سؤال
Flexible management systems uses machine automation to cut manufacturing costs while satisfying customer needs.
سؤال
In order to achieve market success, a firm merely needs to concentrate on either providing an excellent product or service, or devising an insightful marketing strategy.
سؤال
Because close interactions with customers allow employees to better understand them, management should be sent in the field periodically.
سؤال
A demand management strategy is the use of pagers by restaurants to notify persons on the waiting list that a table is ready.
سؤال
For service firms, the customer has to arrive before production begins resulting in employee scheduling issues.
سؤال
Event management companies use project manufacturing.
سؤال
Technology can adequately replace the human touch when the needs of the customer involve large amounts of data.
سؤال
Manufacturers with seasonal demand schedules often hire temps during peak production and keep only skeleton crews the rest of the year.
سؤال
The ideal quantity of an item to purchase is referred to as the economic order quantity (EOQ).
سؤال
When Kentucky Chocolates mixes ingredients for their candies, this act is part of operations.
سؤال
A service firm does not have an operations process.
سؤال
Most companies run out of stock from incorrect ordering.
سؤال
Work groups tend to be better at coordination than specialization.
سؤال
Obsolescence is a cost of inventory.
سؤال
Operations refers to the processes used to create and deliver a good or service.
سؤال
Measuring quality in a service business is easier than measuring quality in a production business. All you have to do is ask the customer.
سؤال
Cooperative purchasing organizations are firms that specialize in the purchasing function and provide this service to small businesses.
سؤال
A genuine concern for customer needs and customer satisfaction can assist the TQM efforts of a small business.
سؤال
Quality is best defined as the totality of features and characteristics of a product or service that impacts the firm's ability to satisfy stated or implied needs.
سؤال
The quality of a finished product depends on the quality of the raw materials used to make it.
سؤال
Unless a firm is planning to market products in Europe or supply components to automakers in the U.S., getting ISO 9000 certification is a waste of time and money.
سؤال
While large corporations have access to data mining techniques for insights into customer buying patterns, small companies typically cannot afford the software.
سؤال
Poka-yoke is a proactive approach that seeks to mistake-proof a firm's operations.
سؤال
Weighing bags of mulch during a production process is an example of an variable inspection.
سؤال
The simplest method of inventory record-keeping is called the perpetual inventory system.
سؤال
Acceptance sampling makes it possible to determine tolerance limits that allow for inherent variation due to chance.
سؤال
The Supply Chain Operations Reference model is a list of five critical factors when assessing a strategic alliance.
سؤال
The cost of getting quality right may be more than a small business can bear.
سؤال
Buying components is preferable to making them when it is necessary to protect a secret design for a seasonal item.
سؤال
Kaoru Ishikawa contends that 85% of the typical company's quality problems can be solved by using "The Basic Seven" quality tools.
سؤال
The importance of purchasing rests on three areas: quality, delivery, and service.
سؤال
Because the small business owner must perform many functions that consume many hours each day, it is acceptable practice to decline a salesperson's request for an appointment.
سؤال
Firms who pay attention to operating details are stronger than those who empower their customers for quality improvement.
سؤال
Outsourcing non-competitive functions can free the entrepreneur to focus on his/her greatest strengths.
سؤال
An example of associative forecasting is when a concert promoter predicts attendance based on the trend of attendance of the same event in the same location in previous years.
سؤال
Forrester Research has shown that using computerized information systems can cut accounts payable costs by 95%.
سؤال
Linda creates websites for her customers. Each one is designed to meet the specific needs of the customer. This type of manufacturing is called:

A) continuous manufacturing.
B) flexible manufacturing.
C) project manufacturing.
D) repetitive manufacturing.
سؤال
When a company expands resources in response to a constraint, they are using the option of increasing efficiency.
سؤال
Which item is a tangible output for a bed and breakfast inn guest?

A) Questions answered about local attractions
B) Full breakfast in the morning
C) Use of a Room
D) Two of the above tangible outputs.
سؤال
Martha knows that to be successful, everything her company does must create customer

A) premiums.
B) products.
C) services
D) value.
سؤال
Repetitive operations in manufacturing use

A) general-purpose machines.
B) job-order schedules.
C) highly specialized equipment.
D) short production runs.
سؤال
Jasper operates a machine shop. Orders from his customers are small but his machines can easily be set up to make other items for different customers. This type of manufacturing is known as:

A) flexible manufacturing.
B) a job shop.
C) project manufacturing.
D) repetitive manufacturing.
سؤال
The topic of discussion during the monthly senior managers' meeting is how best to manufacture the company's product with existing materials, manpower, and machinery. This discussion is about:

A) inventory management.
B) inventory overhead.
C) operations management.
D) production management.
سؤال
Purchasing and inventory management share the same objective by contributing to profitable operations.
سؤال
Bottlenecks in a process are responsible for slower throughput times for the entire process.
سؤال
Job shops are best suited for

A) short production runs.
B) long production runs.
C) special-purpose equipment.
D) standardized products.
سؤال
The inventory control method that uses a targeted service level allowing for the variability of supply and demand is

A) ABC method.
B) economic order quantity.
C) just-in-time inventory system.
D) statistical inventory control.
سؤال
Which operations factor is centered around a firm's production capacity?

A) Flexibility
B) Facilities and equipment
C) Choice of a joint venture
D) Customer demand
سؤال
Jeanette is a CNC operator. Her orders can be either large or small. To change from one product to another usually requires only a change in programming. This type of manufacturing is known as:

A) continuous manufacturing.
B) flexible manufacturing.
C) project manufacturing.
D) repetitive manufacturing.
سؤال
Duff's Buffet offers a discount for lunches on Tuesdays. Duff's is using:

A) capacity planning.
B) a demand management strategy.
C) project marketing.
D) service inputs.
سؤال
One factor that differentiates the operations of a service firm from manufacturing is its

A) operating space.
B) ability to maintain high quality standards.
C) inability to produce services and hold them in inventory.
D) working hours.
سؤال
At CPL Manufacturing, the one-millionth product must be identical to the first. The work is automated and accomplished by machines designed expressly to make these products. This type of manufacturing is known as:

A) continuous manufacturing.
B) flexible manufacturing.
C) project manufacturing.
D) repetitive manufacturing.
سؤال
At the weekly managers' meeting, Marcel is discussing how the company's product is made and delivered to its customers. Marcel is talking about:

A) distribution.
B) human resources.
C) operations.
D) planning.
سؤال
Which aspect is the most descriptive of a product operations as opposed to a service operations?

A) Customer interaction
B) Created and delivered on demand
C) Intangible aspects
D) Repetitive operations
سؤال
The goal of lean production is to use the minimum amount of resources necessary to achieve a total bundle of satisfaction for the customer.
سؤال
Bobbi Jo pulls one part from the production line every 15 minutes and measures its dimensions against the specifications. Bobbi Jo is using:

A) acceptance sampling.
B) a control chart.
C) statistical process control.
D) TQM.
سؤال
A Category "A" item in the ABC method of inventory management for a college bookstore would be

A) pens.
B) magazines.
C) shirts.
D) textbooks.
سؤال
If a small fencing company wants to check the length of fence posts to determine if they are acceptable, a(n) ______ should be used.

A) poka-yoke.
B) an attribute inspection.
C) acceptance sampling.
D) a variable inspection.
سؤال
Rather than rely on the bartender to use the correct proportions of ingredients in mixed drinks, the owner installed a drink-mixing machine that automatically selects and measures the ingredients into the glass. This method is a type of:

A) idiot-proofing.
B) poka-yoke.
C) kan-ban
D) robotics.
سؤال
A small business owner decides that her firm has a good customer focus and adequate tools and techniques needed for a TQM program. To be assured of a strong quality program, she must also have the proper

A) benchmarking.
B) marketing research.
C) organizational culture.
D) statistical quality control.
سؤال
ISO 9000

A) is more important for large global firms than small firms with domestic markets.
B) measures how companies have improved their environmental footprint.
C) is challenging to earn but is rewarding from a marketing viewpoint.
D) reflects international excellence in quality management standards.
سؤال
Service businesses are typically more concerned with _____ costs than with the cost of materials for operations.

A) equipment
B) fixed asset
C) labor
D) leasing
سؤال
The traditional method of maintaining product quality has been the

A) check sheet.
B) control chart.
C) inspection.
D) histogram.
سؤال
Adoption of the just-in-time inventory system requires

A) the elimination of raw materials wherever possible.
B) an emphasis on work in progress.
C) a reduction in the firm's finished goods.
D) close cooperation with suppliers.
سؤال
A reason to buy component parts is

A) closer coordination between scheduling and production.
B) equipment obsolescence.
C) improved plant utilization.
D) the parts are a specialty of the supplier.
سؤال
In his retail store, Jose's point-of-sale software relieves inventory for each item purchased. At any time, Jose can look at the inventory records on his computer and know exactly how many of each item are in stock. This type of inventory system is called:

A) cycle counting.
B) perpetual.
C) physical.
D) two-bin.
سؤال
Twice a year the entire production line shuts down and a complete count is taken of every inventory item. This inventory system is called:

A) cycle counting.
B) perpetual inventory.
C) physical inventory.
D) two-bin inventory.
سؤال
By conforming to ISO 9000, a small manufacturing firm could achieve improvements in

A) sales to Wal-Mart.
B) export sales.
C) product design.
D) quality of incoming raw materials.
سؤال
Quality is

A) the features of a product or service that ultimately satisfy the needs of customers.
B) defined by The American Society for Quality.
C) an all encompassing management approach to providing excellent products and service.
D) a cornerstone of the national ISO 9000 process.
سؤال
In March, chassis prep counts its inventory. In June, the cabinet shop does the same thing. In September, appliances counts its inventory. This inventory system is known as:

A) cycle counting.
B) perpetual.
C) physical.
D) two-bin.
سؤال
If a small plumbing company is installing a TQM program, management should be aware that

A) quality must become a very important goal of the entire business.
B) ISO 9000 will be the controlling criterion.
C) costs cannot be allowed to limit quality goals.
D) acceptance sampling may be necessary.
سؤال
The ABC method of inventory management is founded on the notion that

A) some inputs are more valuable or more critical to the firm's operations than others.
B) inventory costs should be cut to an absolute minimum by reducing inventory on hand.
C) a firm should know its economic order quantity at all times.
D) the cost of placing an order is a fixed cost.
سؤال
Bettina would like to improve the quality of the dining experience in her cafe. To achieve this, Bettina's efforts should begin with a focus on

A) customers.
B) employees.
C) management.
D) operations.
سؤال
The basic quality tool that Kaoru Ishikawa recognized that identifies potential causes of a problem while sorting them into categories is the

A) check sheet.
B) cause-and effect diagram.
C) control chart.
D) parento chart.
سؤال
A method that judges products as acceptable or unacceptable is known as

A) poka-yoke.
B) attribute inspection.
C) acceptance sampling.
D) variable inspection.
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ملء الشاشة (f)
exit full mode
Deck 21: Managing Operations
1
The terms repetitive manufacturing and mass production are synonymous.
True
2
Continuous manufacturing refers to assembly lines that run 24 hours a day, seven days a week.
False
3
Job shops in manufacturing use specialized equipment.
False
4
Powerful companies, whether they are large or small, gain power when satisfying customer needs and wants better than their competitors.
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 139 في هذه المجموعة.
فتح الحزمة
k this deck
5
The just-in-time inventory system classifies inventory into three categories based on value.
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6
Flexible management systems uses machine automation to cut manufacturing costs while satisfying customer needs.
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7
In order to achieve market success, a firm merely needs to concentrate on either providing an excellent product or service, or devising an insightful marketing strategy.
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8
Because close interactions with customers allow employees to better understand them, management should be sent in the field periodically.
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9
A demand management strategy is the use of pagers by restaurants to notify persons on the waiting list that a table is ready.
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 139 في هذه المجموعة.
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k this deck
10
For service firms, the customer has to arrive before production begins resulting in employee scheduling issues.
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افتح القفل للوصول البطاقات البالغ عددها 139 في هذه المجموعة.
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11
Event management companies use project manufacturing.
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12
Technology can adequately replace the human touch when the needs of the customer involve large amounts of data.
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 139 في هذه المجموعة.
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13
Manufacturers with seasonal demand schedules often hire temps during peak production and keep only skeleton crews the rest of the year.
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 139 في هذه المجموعة.
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k this deck
14
The ideal quantity of an item to purchase is referred to as the economic order quantity (EOQ).
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 139 في هذه المجموعة.
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15
When Kentucky Chocolates mixes ingredients for their candies, this act is part of operations.
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16
A service firm does not have an operations process.
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17
Most companies run out of stock from incorrect ordering.
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18
Work groups tend to be better at coordination than specialization.
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19
Obsolescence is a cost of inventory.
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20
Operations refers to the processes used to create and deliver a good or service.
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21
Measuring quality in a service business is easier than measuring quality in a production business. All you have to do is ask the customer.
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22
Cooperative purchasing organizations are firms that specialize in the purchasing function and provide this service to small businesses.
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23
A genuine concern for customer needs and customer satisfaction can assist the TQM efforts of a small business.
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 139 في هذه المجموعة.
فتح الحزمة
k this deck
24
Quality is best defined as the totality of features and characteristics of a product or service that impacts the firm's ability to satisfy stated or implied needs.
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 139 في هذه المجموعة.
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25
The quality of a finished product depends on the quality of the raw materials used to make it.
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26
Unless a firm is planning to market products in Europe or supply components to automakers in the U.S., getting ISO 9000 certification is a waste of time and money.
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27
While large corporations have access to data mining techniques for insights into customer buying patterns, small companies typically cannot afford the software.
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28
Poka-yoke is a proactive approach that seeks to mistake-proof a firm's operations.
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29
Weighing bags of mulch during a production process is an example of an variable inspection.
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30
The simplest method of inventory record-keeping is called the perpetual inventory system.
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31
Acceptance sampling makes it possible to determine tolerance limits that allow for inherent variation due to chance.
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32
The Supply Chain Operations Reference model is a list of five critical factors when assessing a strategic alliance.
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33
The cost of getting quality right may be more than a small business can bear.
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34
Buying components is preferable to making them when it is necessary to protect a secret design for a seasonal item.
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 139 في هذه المجموعة.
فتح الحزمة
k this deck
35
Kaoru Ishikawa contends that 85% of the typical company's quality problems can be solved by using "The Basic Seven" quality tools.
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 139 في هذه المجموعة.
فتح الحزمة
k this deck
36
The importance of purchasing rests on three areas: quality, delivery, and service.
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افتح القفل للوصول البطاقات البالغ عددها 139 في هذه المجموعة.
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37
Because the small business owner must perform many functions that consume many hours each day, it is acceptable practice to decline a salesperson's request for an appointment.
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 139 في هذه المجموعة.
فتح الحزمة
k this deck
38
Firms who pay attention to operating details are stronger than those who empower their customers for quality improvement.
فتح الحزمة
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39
Outsourcing non-competitive functions can free the entrepreneur to focus on his/her greatest strengths.
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افتح القفل للوصول البطاقات البالغ عددها 139 في هذه المجموعة.
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40
An example of associative forecasting is when a concert promoter predicts attendance based on the trend of attendance of the same event in the same location in previous years.
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افتح القفل للوصول البطاقات البالغ عددها 139 في هذه المجموعة.
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41
Forrester Research has shown that using computerized information systems can cut accounts payable costs by 95%.
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افتح القفل للوصول البطاقات البالغ عددها 139 في هذه المجموعة.
فتح الحزمة
k this deck
42
Linda creates websites for her customers. Each one is designed to meet the specific needs of the customer. This type of manufacturing is called:

A) continuous manufacturing.
B) flexible manufacturing.
C) project manufacturing.
D) repetitive manufacturing.
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 139 في هذه المجموعة.
فتح الحزمة
k this deck
43
When a company expands resources in response to a constraint, they are using the option of increasing efficiency.
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 139 في هذه المجموعة.
فتح الحزمة
k this deck
44
Which item is a tangible output for a bed and breakfast inn guest?

A) Questions answered about local attractions
B) Full breakfast in the morning
C) Use of a Room
D) Two of the above tangible outputs.
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45
Martha knows that to be successful, everything her company does must create customer

A) premiums.
B) products.
C) services
D) value.
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 139 في هذه المجموعة.
فتح الحزمة
k this deck
46
Repetitive operations in manufacturing use

A) general-purpose machines.
B) job-order schedules.
C) highly specialized equipment.
D) short production runs.
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 139 في هذه المجموعة.
فتح الحزمة
k this deck
47
Jasper operates a machine shop. Orders from his customers are small but his machines can easily be set up to make other items for different customers. This type of manufacturing is known as:

A) flexible manufacturing.
B) a job shop.
C) project manufacturing.
D) repetitive manufacturing.
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 139 في هذه المجموعة.
فتح الحزمة
k this deck
48
The topic of discussion during the monthly senior managers' meeting is how best to manufacture the company's product with existing materials, manpower, and machinery. This discussion is about:

A) inventory management.
B) inventory overhead.
C) operations management.
D) production management.
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49
Purchasing and inventory management share the same objective by contributing to profitable operations.
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فتح الحزمة
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50
Bottlenecks in a process are responsible for slower throughput times for the entire process.
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51
Job shops are best suited for

A) short production runs.
B) long production runs.
C) special-purpose equipment.
D) standardized products.
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52
The inventory control method that uses a targeted service level allowing for the variability of supply and demand is

A) ABC method.
B) economic order quantity.
C) just-in-time inventory system.
D) statistical inventory control.
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53
Which operations factor is centered around a firm's production capacity?

A) Flexibility
B) Facilities and equipment
C) Choice of a joint venture
D) Customer demand
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54
Jeanette is a CNC operator. Her orders can be either large or small. To change from one product to another usually requires only a change in programming. This type of manufacturing is known as:

A) continuous manufacturing.
B) flexible manufacturing.
C) project manufacturing.
D) repetitive manufacturing.
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55
Duff's Buffet offers a discount for lunches on Tuesdays. Duff's is using:

A) capacity planning.
B) a demand management strategy.
C) project marketing.
D) service inputs.
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56
One factor that differentiates the operations of a service firm from manufacturing is its

A) operating space.
B) ability to maintain high quality standards.
C) inability to produce services and hold them in inventory.
D) working hours.
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57
At CPL Manufacturing, the one-millionth product must be identical to the first. The work is automated and accomplished by machines designed expressly to make these products. This type of manufacturing is known as:

A) continuous manufacturing.
B) flexible manufacturing.
C) project manufacturing.
D) repetitive manufacturing.
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58
At the weekly managers' meeting, Marcel is discussing how the company's product is made and delivered to its customers. Marcel is talking about:

A) distribution.
B) human resources.
C) operations.
D) planning.
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59
Which aspect is the most descriptive of a product operations as opposed to a service operations?

A) Customer interaction
B) Created and delivered on demand
C) Intangible aspects
D) Repetitive operations
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60
The goal of lean production is to use the minimum amount of resources necessary to achieve a total bundle of satisfaction for the customer.
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61
Bobbi Jo pulls one part from the production line every 15 minutes and measures its dimensions against the specifications. Bobbi Jo is using:

A) acceptance sampling.
B) a control chart.
C) statistical process control.
D) TQM.
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62
A Category "A" item in the ABC method of inventory management for a college bookstore would be

A) pens.
B) magazines.
C) shirts.
D) textbooks.
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63
If a small fencing company wants to check the length of fence posts to determine if they are acceptable, a(n) ______ should be used.

A) poka-yoke.
B) an attribute inspection.
C) acceptance sampling.
D) a variable inspection.
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64
Rather than rely on the bartender to use the correct proportions of ingredients in mixed drinks, the owner installed a drink-mixing machine that automatically selects and measures the ingredients into the glass. This method is a type of:

A) idiot-proofing.
B) poka-yoke.
C) kan-ban
D) robotics.
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65
A small business owner decides that her firm has a good customer focus and adequate tools and techniques needed for a TQM program. To be assured of a strong quality program, she must also have the proper

A) benchmarking.
B) marketing research.
C) organizational culture.
D) statistical quality control.
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66
ISO 9000

A) is more important for large global firms than small firms with domestic markets.
B) measures how companies have improved their environmental footprint.
C) is challenging to earn but is rewarding from a marketing viewpoint.
D) reflects international excellence in quality management standards.
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67
Service businesses are typically more concerned with _____ costs than with the cost of materials for operations.

A) equipment
B) fixed asset
C) labor
D) leasing
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68
The traditional method of maintaining product quality has been the

A) check sheet.
B) control chart.
C) inspection.
D) histogram.
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69
Adoption of the just-in-time inventory system requires

A) the elimination of raw materials wherever possible.
B) an emphasis on work in progress.
C) a reduction in the firm's finished goods.
D) close cooperation with suppliers.
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70
A reason to buy component parts is

A) closer coordination between scheduling and production.
B) equipment obsolescence.
C) improved plant utilization.
D) the parts are a specialty of the supplier.
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71
In his retail store, Jose's point-of-sale software relieves inventory for each item purchased. At any time, Jose can look at the inventory records on his computer and know exactly how many of each item are in stock. This type of inventory system is called:

A) cycle counting.
B) perpetual.
C) physical.
D) two-bin.
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72
Twice a year the entire production line shuts down and a complete count is taken of every inventory item. This inventory system is called:

A) cycle counting.
B) perpetual inventory.
C) physical inventory.
D) two-bin inventory.
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73
By conforming to ISO 9000, a small manufacturing firm could achieve improvements in

A) sales to Wal-Mart.
B) export sales.
C) product design.
D) quality of incoming raw materials.
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74
Quality is

A) the features of a product or service that ultimately satisfy the needs of customers.
B) defined by The American Society for Quality.
C) an all encompassing management approach to providing excellent products and service.
D) a cornerstone of the national ISO 9000 process.
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75
In March, chassis prep counts its inventory. In June, the cabinet shop does the same thing. In September, appliances counts its inventory. This inventory system is known as:

A) cycle counting.
B) perpetual.
C) physical.
D) two-bin.
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76
If a small plumbing company is installing a TQM program, management should be aware that

A) quality must become a very important goal of the entire business.
B) ISO 9000 will be the controlling criterion.
C) costs cannot be allowed to limit quality goals.
D) acceptance sampling may be necessary.
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77
The ABC method of inventory management is founded on the notion that

A) some inputs are more valuable or more critical to the firm's operations than others.
B) inventory costs should be cut to an absolute minimum by reducing inventory on hand.
C) a firm should know its economic order quantity at all times.
D) the cost of placing an order is a fixed cost.
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78
Bettina would like to improve the quality of the dining experience in her cafe. To achieve this, Bettina's efforts should begin with a focus on

A) customers.
B) employees.
C) management.
D) operations.
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79
The basic quality tool that Kaoru Ishikawa recognized that identifies potential causes of a problem while sorting them into categories is the

A) check sheet.
B) cause-and effect diagram.
C) control chart.
D) parento chart.
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80
A method that judges products as acceptable or unacceptable is known as

A) poka-yoke.
B) attribute inspection.
C) acceptance sampling.
D) variable inspection.
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