Deck 2: Integrity and Ethics: Foundations for Success in Small Business

Question 1

Match the term with its definition.
a.code of ethics
g.social responsibilities
b.environmentalism
h.skimming
c.ethical imperialism
i.stakeholders
d.ethical relativism
j.sustainable small business
e.integrity
k.underlying values
f.intellectual property
A company's ethical obligations to the community

Answer 1

G

Question 2

Match the term with its definition.
a.code of ethics
g.social responsibilities
b.environmentalism
h.skimming
c.ethical imperialism
i.stakeholders
d.ethical relativism
j.sustainable small business
e.integrity
k.underlying values
f.intellectual property
The belief that the ethical standards of one's own country can be applied universally

Answer 2

C

Question 3

The owner of LMN Company has been asked to sponsor a Little League team by donating money to buy team shirts. In return, the team will print the company name on the shirts. To which stakeholder group does this team belong?

A) Owners
B) Customers
C) Employees
D) Community

Answer 3

D

Question 4

Match the term with its definition.
a.code of ethics
g.social responsibilities
b.environmentalism
h.skimming
c.ethical imperialism
i.stakeholders
d.ethical relativism
j.sustainable small business
e.integrity
k.underlying values
f.intellectual property
A profitable company that responds to customers' needs while showing reasonable concern for the environment

Question 5

Abner sometimes shorts the customer when weighing out bulk merchandise, believing the practice leads to higher profits so it is acceptable. We could infer that

A) Abner lacks integrity.
B) Abner is not an entrepreneur.
C) Abner cheats on his taxes.
D) Abner is skimming.

Question 6

While unethical practices do exist, it is good that the great majority of small firms strive to achieve the highest standards of ____ in their quest for profits.

A) integrity
B) relativism
C) synchronous behavior
D) congruity

Question 7

Match the term with its definition.
a.code of ethics
g.social responsibilities
b.environmentalism
h.skimming
c.ethical imperialism
i.stakeholders
d.ethical relativism
j.sustainable small business
e.integrity
k.underlying values
f.intellectual property
Official standards of employee behavior formulated by a business owner

Question 8

A small computer retailer makes every effort to satisfy customer needs both before and after the sale. However, this retailer regards social problems as being beyond the scope of his business. This firm's management has recognized

A) some degree of social responsibility in its commitment to customers.
B) the existence of social responsibilities but having failed to do anything about them.
C) ethical obligations to customers but not social responsibilities.
D) social responsibility as the domain of big business.

Question 9

Ethical issues

A) seldom involve legal issues.
B) are questions of right and wrong.
C) are always clearly defined.
D) often resolve themselves.

Question 10

Match the term with its definition.
a.code of ethics
g.social responsibilities
b.environmentalism
h.skimming
c.ethical imperialism
i.stakeholders
d.ethical relativism
j.sustainable small business
e.integrity
k.underlying values
f.intellectual property
A general sense of honesty and reliability that is expressed in a strong commitment to doing the right thing, regardless of the circumstances

Question 11

Of all the possible stakeholders, the three primary ones are

A) the government, the community, and the customers.
B) the customers, the employees, and the owners.
C) the creditors, the investors, and the employees.
D) the suppliers, the customers, and society at large.

Question 12

Match the term with its definition.
a.code of ethics
g.social responsibilities
b.environmentalism
h.skimming
c.ethical imperialism
i.stakeholders
d.ethical relativism
j.sustainable small business
e.integrity
k.underlying values
f.intellectual property
The effort to protect and preserve the environment

Question 13

Because a firm has considerable discretion in reporting performance results, financial reports can sometimes be _____ without technically being illegal.

A) inaccurate
B) misleading
C) unreliable
D) bellicose

Question 14

Match the term with its definition.
a.code of ethics
g.social responsibilities
b.environmentalism
h.skimming
c.ethical imperialism
i.stakeholders
d.ethical relativism
j.sustainable small business
e.integrity
k.underlying values
f.intellectual property
Individuals or groups who either can affect or are affected by the performance of the company

Question 15

Milton Friedman argues that businesses

A) should avoid social responsibility whenever it is possible to do so.
B) should be required to use their resources meet their social responsibilities.
C) can only earn profits if they do so in a socially responsible manner.
D) are justified in being socially responsible only if doing so increases the firm's value.

Question 16

Match the term with its definition.
a.code of ethics
g.social responsibilities
b.environmentalism
h.skimming
c.ethical imperialism
i.stakeholders
d.ethical relativism
j.sustainable small business
e.integrity
k.underlying values
f.intellectual property
Beliefs that provide a foundation for ethical behavior in a firm

Question 17

Match the term with its definition.
a.code of ethics
g.social responsibilities
b.environmentalism
h.skimming
c.ethical imperialism
i.stakeholders
d.ethical relativism
j.sustainable small business
e.integrity
k.underlying values
f.intellectual property
Original intellectual creations, including inventions, literary creations, and works of art, that are protected by patents or copyrights

Question 18

A firm's employees would be considered __________________ in the business.

A) investors
B) stakeholders
C) customers
D) stockholders

Question 19

Annabelle often shops for clothing and household goods online while at work. Which of the following best describes this situation?

A) Abusive behavior
B) Lying to employees
C) Improper use of company resources
D) Inappropriate Internet use at work

Question 20

Match the term with its definition.
a.code of ethics
g.social responsibilities
b.environmentalism
h.skimming
c.ethical imperialism
i.stakeholders
d.ethical relativism
j.sustainable small business
e.integrity
k.underlying values
f.intellectual property
The belief that ethical standards are subject to local interpretation

Question 21

Giving the impression a business is something it is not

A) is ingenious and resourceful.
B) is illegal.
C) is acceptable so long as no one is hurt by the transactions.
D) is a way to manipulate customers.

Question 22

A band who fails to record the cash they collected for admission to their shows could be charged with what illegal practice?

A) cash diversion
B) tax evasion
C) skimming
D) payroll tax avoidance

Question 23

Damon landed his first contract as an entrepreneur then submitted to the local newspaper a news release that gave the impression this was just one of a series of contracts and that business was booming. Damon has:

A) told a legitimacy lie.
B) inflated his income.
C) evaded taxes.
D) violated the law.

Question 24

Many types of socially responsible actions can be consistent with a firm's long-term profit resulting in some degree of _____ being earned by such behavior.

A) money
B) respect
C) goodwill
D) management expertise

Question 25

Entrepreneurs often come up short on their tax commitments because of a single-minded focus on their product or service and/or _____.

A) casual accounting systems
B) low-cost accounting software
C) incompetent in-house accountant
D) cash-basis accounting systems

Question 26

Clark, the owner of DEF LLC, bragged about hiding company income from the IRS but was surprised when he learned his sales manager was accepting kickbacks from customers. Clark should have remembered:

A) kickbacks are common in his industry.
B) lapses in integrity can easily be passed down from superiors to subordinates.
C) his sales manager could alert the IRS and Clark could be prosecuted for tax evasion.
D) bragging nearly always leads to trouble.

Question 27

The type of tax most likely to be a problem for entrepreneurs is:

A) federal income tax.
B) employee payroll taxes.
C) state withholding tax.
D) state sales tax.

Question 28

Skimming is an unethical business practice involving

A) failure to report all income on tax returns.
B) employees taking cash from the cash register.
C) sales associates offering gifts and inducements to purchasers.
D) managers of competing firms agreeing to charge high prices.

Question 29

Bernard praises his employees as often as he catches someone doing something right. He often hosts family get-togethers for his few employees. Bernard knows:

A) a little money spent on his people will be returned many times over in profits.
B) happy employees make for satisfied customers.
C) this will lead to his employees being more engaged and productive.
D) it's a waste of time and money but he enjoys the camaraderie.

Question 30

Candace sells the muffins in her bakery at a higher price than the big-box grocery but she has a steady stream of customers willing to pay what she asks. Candace also supports local charities. What would likely happen if she lowered her prices and stopped her charitable contributions?

A) Nothing
B) Customers would go elsewhere.
C) Business would increase.
D) Income taxes would decrease.

Question 31

Providing inaccurate or misleading financial information to stakeholders can:

A) damage critical relationships.
B) reduce profits.
C) increase profits.
D) enhance critical relationships.

Question 32

The term for when an employee steals money from a firm is

A) cheating.
B) fraud.
C) embezzlement.
D) promotion.

Question 33

Entrepreneurs should think carefully about their community commitments because "doing good" may add to a small company's

A) bottom line.
B) financial burden.
C) payroll.
D) local profile.

Question 34

An example of an employee acting unethically towards employer is:

A) Taking a vacation
B) Taking unjustified sick leave
C) Working overtime
D) Taking a 15 minute break

Question 35

PRO factors include

A) products, resources, and ouptuts.
B) products, representatives, and organizations
C) people, resources, and outputs.
D) performance, relationships, and options.

Question 36

When a company delivers an excellent product with excellent service, ______________ are likely to follow.

A) profits and a good reputation
B) customer satisfaction and profits
C) healthy sales and profits
D) customer satisfaction and healthy sales

Question 37

An ethical business not only treats customers and employees honestly, but also acts as a good citizen in the community. These broader obligations of citizenship are called

A) community commitment.
B) philanthropy.
C) environmentalism.
D) social responsibilities.

Question 38

A person understating income or claiming personal expenses as business expenses is guilty of _____.

A) bait and switch
B) skimming
C) scaling
D) relativism

Question 39

Entrepreneurs must reconcile their social obligations with _____.

A) their family commitments.
B) their personal schedule.
C) the need to earn profits.
D) their religious beliefs.

Question 40

After issues related to customers and competitors, the second most common category of ethical issues that challenge small businesses is concerned with

A) the treatment of employees.
B) international relations.
C) public relations.
D) harmful production processes.

Question 41

An eBay retailer selling counterfeit Gucci and Louis Vuitton handbags is a violation of laws related to

A) Internet fraud.
B) intellectual property.
C) bait-and-switch marketing.
D) ethical imperialism.

Question 42

The saying "When in Rome, do as the Romans do" reflects a philosophy of _____.

A) ethical insensitivity
B) ethical elitism
C) ethical imperialism
D) ethical relativism

Question 43

Garner developed a code of ethics for his growing business because:

A) he wanted to define the ethical expectations for all his employees.
B) he wanted to have a legal defense should any of his people violate the law.
C) he wanted to create an informal channel of communication for discussions about ethical issues.
D) he wanted to give his suppliers a formal document dictating how they should behave.

Question 44

The application of U.S. standards to ethical issues that are clouded by cultural differences abroad is sometimes categorized as _____.

A) overly idealistic.
B) ethical imperialism.
C) USA arrogance.
D) situation ethics.

Question 45

Floyd would like to be able to monitor his employees' Internet activity because:

A) his customers cannot view his company website if his employees are surfing the Web.
B) employees have to share Internet access and he wants to be fair to everyone.
C) such activity hinders workplace productivity.
D) his data plan allows only 5 gigabytes of access every month and overage charges are expensive.

Question 46

The ethical influence of a leader of a small business is

A) relatively minor.
B) overpowered by profit concerns of stockholders.
C) less important than the views of others within the firm.
D) more pronounced than that of a leader of a large corporation.

Question 47

A digital ID tag that is electronically sent to the customer's computer when other requested materials are downloaded from a Web site is known as

A) a cookie.
B) a saucer.
C) an inverted collector.
D) a contact signature.

Question 48

In a small business, the most important key to ethical performance is

A) a code of ethics.
B) the personal integrity of the founder or owner.
C) a training program based on the code of ethics.
D) the amount of legislation affecting the organization.

Question 49

Perhaps the greatest benefit of integrity in business is the _____ it generates.

A) trust
B) profit
C) reputation
D) sales

Question 50

The price of integrity is high, but the potential payoff is incalculable because it is impossible to compute

A) the price of a clear conscience.
B) the cost of environmental destruction.
C) the value of ethical imperialism.
D) the profit margin on good deeds.

Question 51

Members of a community will react _____ to a business they trust.

A) negatively
B) positively
C) indifferently
D) indecisively

Question 52

If a student copies a favorite CD and gives it away to a friend to use, the student is engaged in the theft of _____ property.

A) collective
B) intangible
C) intellectual
D) real

Question 53

Of all the concerns regarding Internet use, the greatest is:

A) how users' personal information is being protected.
B) whether the content of a website is truthful.
C) how soon a Web customer will receive an order.
D) hacking.

Question 54

An effective way for an entrepreneur to establish legitimacy is:

A) to hire experienced employees from competitors.
B) to insist on professional behavior from all customer-contact employees.
C) to communicate the company's mission clearly and frequently.
D) to out-perform the competition by underbidding and over-promising.

Question 55

A code of ethics becomes increasingly appropriate and necessary as a small business

A) expands its credit sales and acquires more customers who buy on credit.
B) begins to market products in other countries.
C) grows larger, with a consequent lessening of the owner's personal influence.
D) increases borrowing to the extent that one-third of its assets are financed by borrowing.

Question 56

If Floyd elects to monitor the personal email accounts of his employees at work, he should:

A) install screening software to avoid hiring another IT employee.
B) first develop a carefully worded and legally sound policy and make sure all employees are aware of it.
C) consult an attorney before terminating an employee for viewing personal email at work.
D) block access to all personal email servers from company computers.

Question 57

Karl Eller reports in his book, Integrity Is All You've Got, which of the following characterizes entrepreneurial businesses with integrity?

A) The entrepreneur with integrity gives the company a competitive edge.
B) The management of these companies understand the bottom line so that is still their singular focus.
C) For the most part, founders with integrity are stressed to balance growing the business and following their principles.
D) A solid financial performance needs to be achieved so that customers will know about the company's integrity.

Question 58

When Evelyn hired a new sales manager, she issued a press release emphasizing the new hire's education and industry experience because:

A) she wanted to introduce the sales manager to the community.
B) this was her first new hire and she wanted everyone to know her business was expanding.
C) She had stolen the sales manager from a competitor and wanted to gloat publicly.
D) she wanted to bolster the sales manager's credibility.

Question 59

The most important influence on ethics in a small business is

A) the accountant or bookkeeper who keeps honest financial records.
B) the salesperson who quotes a fair price to customers.
C) the founder or owner whose values are put into practice.
D) the existence of a written code of ethics.

Question 60

A U.S. manager is upset with the company's overseas representative for paying a small "access fee" to a local customs official to ensure the expedited release of a customer order. The manager's belief such payments are wrong reflects a sense of _____.

A) cultural insensitivity
B) ethical elitism
C) ethical imperialism
D) cultural integrity

Question 61

An example of a small business that actually benefits from the growing interest in environmentalism would be

A) a fast-lube and oil change center.
B) a producer of ethanol from farm waste.
C) a self-service car wash.
D) an asbestos removal service.

Question 62

When evaluating alternatives, the entrepreneur will select one that is truthful, beneficial to all parties, fair, and

A) exploitable.
B) publishable
C) profitable
D) repeatable.

Question 63

Tyrone gives 1% of the profits of his company to local organizations like the Little League and the Boys and Girls Club. In this way, Tyrone is fulfilling his _________ ______________.

Question 64

PortionPac Chemical's dedication to its customers, employees, and the environment is an example of:

A) a sustainable small business.
B) ethical relativism.
C) social entrepreneurship.
D) ethical imperialism.

Question 65

Sales people are often asked to walk a fine line between _________ and ____________.

Question 66

U.S. Government assistance is available to lead the entrepreneur in compliance with environmental law through the

A) Small Business Administration.
B) Department of Energy.
C) Department of Commerce.
D) Interior Department.

Question 67

Millicent, founder of a small company that markets baked goods made from organic ingredients, emphasis honesty in all transactions. In this respect, Millicent acts with ____________.

Question 68

Rhoda, the bookkeeper for a small company, has been diverting company funds into her personal bank account. Rhoda is engaging in ____________.

Question 69

The purpose of the Better Business Bureau is:

A) to provide an outlet for customer complaints about a business.
B) to promote ethical conduct on the part of all businesses in a region.
C) to report relevant information to law enforcement agencies.
D) to impose penalties on companies that engage in unethical business practices.

Question 70

The most widely recommended principle for ethical behavior is to do what

A) is best for yourself.
B) will yield the most profits.
C) you would want others to do for you.
D) will reduce product prices.

Question 71

In order to make an ethical decision, the key to problem definition is to

A) go with the obvious solution.
B) look at the surface of the problem.
C) find the most cost effective solution.
D) identify the root of the problem.

Question 72

Owners, customers, and employees are considered to be the _________ ____________ of a business.

Question 73

Among the many __________ of any small business are owners, employees, and customers.

Question 74

Suppliers, creditors, and the community are examples of ______________ of a business.

Question 75

In drawing up a code of ethics, a small business owner should adopt a code

A) provided by the Ethics Resource Center of Washington, D.C.
B) that outlines ethical principles and gives examples.
C) that outlines ethical principles but avoids examples.
D) suggested by the Better Business Bureau.

Question 76

A baker looking for new retail space has returned from a seminar on environmentalism and wishes to act responsibly in this area. Which action will best accomplish this purpose?

A) Looking into leasing a LEED certified space
B) Reduce product prices
C) Eliminate undesirable processing odors
D) Increase service to customers

Question 77

Environmentalism poses the greatest threat to small

A) medical waste disposal businesses.
B) drugstores.
C) movie theaters.
D) auto repair shops.

Question 78

Malcolm is careful to share with his employees information about customer orders, financial performance, and quality concerns. Malcolm is exercising _________ __________.

Question 79

An example of an industry especially vulnerable to efforts to protect the environment is the _____ industry.

A) glass manufacturing
B) military construction
C) restaurants
D) asbestos removal

Question 80

Milton Friedman believed the only ________ ____________ of a business is to make a profit while operating within the rules of the game.