Deck 10: The Sociology of Sentiment and Emotion

Question 1

Following is a list of terms and then a series of statements. Match the best term to each statement by filling in the letter before the term in the appropriate blank.
A. Primary emotions
AA. Mood
B. Secondary emotions
BB. Sentiment
C. McDonaldization
CC. Affect
D. Feeling rules
DD. Emotions
E. Socioemotional economy
EE. Expressive gestures
F. Physiological changes
FF. Emotion work
G. Transient sentiments
GG. Affect theory of social exchange
H. Emotional label
HH. Edgework
I. Activity
II. Emotional discrimination
J. Evaluation
K. Potency
L. Emotion culture
M. Sympathy account
N. Feelings
O. Power-status approach
P. Distributive justice
Q. Procedure justice
R. Interaction ritual
S. Emotional scripts
T. Emotional energies
U. Situational cues
V. Emotional cues
W. Cybernetic approach
X. Sociocentric model
Y. Theory of interaction ritual chains
Z. Fundamental sentiments
____ Element of an emotion referring to the indications we give of the emotion we are experiencing.

Answer 1

EE

Question 2

Following is a list of terms and then a series of statements. Match the best term to each statement by filling in the letter before the term in the appropriate blank.
A. Primary emotions
AA. Mood
B. Secondary emotions
BB. Sentiment
C. McDonaldization
CC. Affect
D. Feeling rules
DD. Emotions
E. Socioemotional economy
EE. Expressive gestures
F. Physiological changes
FF. Emotion work
G. Transient sentiments
GG. Affect theory of social exchange
H. Emotional label
HH. Edgework
I. Activity
II. Emotional discrimination
J. Evaluation
K. Potency
L. Emotion culture
M. Sympathy account
N. Feelings
O. Power-status approach
P. Distributive justice
Q. Procedure justice
R. Interaction ritual
S. Emotional scripts
T. Emotional energies
U. Situational cues
V. Emotional cues
W. Cybernetic approach
X. Sociocentric model
Y. Theory of interaction ritual chains
Z. Fundamental sentiments
____ Feelings that incorporate situational cues, physiological changes, expressive gestures, and an emotion label.

Answer 2

DD

Question 3

Following is a list of terms and then a series of statements. Match the best term to each statement by filling in the letter before the term in the appropriate blank.
A. Primary emotions
AA. Mood
B. Secondary emotions
BB. Sentiment
C. McDonaldization
CC. Affect
D. Feeling rules
DD. Emotions
E. Socioemotional economy
EE. Expressive gestures
F. Physiological changes
FF. Emotion work
G. Transient sentiments
GG. Affect theory of social exchange
H. Emotional label
HH. Edgework
I. Activity
II. Emotional discrimination
J. Evaluation
K. Potency
L. Emotion culture
M. Sympathy account
N. Feelings
O. Power-status approach
P. Distributive justice
Q. Procedure justice
R. Interaction ritual
S. Emotional scripts
T. Emotional energies
U. Situational cues
V. Emotional cues
W. Cybernetic approach
X. Sociocentric model
Y. Theory of interaction ritual chains
Z. Fundamental sentiments
____ Tell us how we should feel in different social interactions.

Answer 3

D

Question 4

Following is a list of terms and then a series of statements. Match the best term to each statement by filling in the letter before the term in the appropriate blank.
A. Primary emotions
AA. Mood
B. Secondary emotions
BB. Sentiment
C. McDonaldization
CC. Affect
D. Feeling rules
DD. Emotions
E. Socioemotional economy
EE. Expressive gestures
F. Physiological changes
FF. Emotion work
G. Transient sentiments
GG. Affect theory of social exchange
H. Emotional label
HH. Edgework
I. Activity
II. Emotional discrimination
J. Evaluation
K. Potency
L. Emotion culture
M. Sympathy account
N. Feelings
O. Power-status approach
P. Distributive justice
Q. Procedure justice
R. Interaction ritual
S. Emotional scripts
T. Emotional energies
U. Situational cues
V. Emotional cues
W. Cybernetic approach
X. Sociocentric model
Y. Theory of interaction ritual chains
Z. Fundamental sentiments
____ A society's expectation about how to experience different emotions.

Question 5

Following is a list of terms and then a series of statements. Match the best term to each statement by filling in the letter before the term in the appropriate blank.
A. Primary emotions
AA. Mood
B. Secondary emotions
BB. Sentiment
C. McDonaldization
CC. Affect
D. Feeling rules
DD. Emotions
E. Socioemotional economy
EE. Expressive gestures
F. Physiological changes
FF. Emotion work
G. Transient sentiments
GG. Affect theory of social exchange
H. Emotional label
HH. Edgework
I. Activity
II. Emotional discrimination
J. Evaluation
K. Potency
L. Emotion culture
M. Sympathy account
N. Feelings
O. Power-status approach
P. Distributive justice
Q. Procedure justice
R. Interaction ritual
S. Emotional scripts
T. Emotional energies
U. Situational cues
V. Emotional cues
W. Cybernetic approach
X. Sociocentric model
Y. Theory of interaction ritual chains
Z. Fundamental sentiments
____ Element of affect control theory referring to how a person's sentiment toward an object is lively or quiet.

Question 6

Following is a list of terms and then a series of statements. Match the best term to each statement by filling in the letter before the term in the appropriate blank.
A. Primary emotions
AA. Mood
B. Secondary emotions
BB. Sentiment
C. McDonaldization
CC. Affect
D. Feeling rules
DD. Emotions
E. Socioemotional economy
EE. Expressive gestures
F. Physiological changes
FF. Emotion work
G. Transient sentiments
GG. Affect theory of social exchange
H. Emotional label
HH. Edgework
I. Activity
II. Emotional discrimination
J. Evaluation
K. Potency
L. Emotion culture
M. Sympathy account
N. Feelings
O. Power-status approach
P. Distributive justice
Q. Procedure justice
R. Interaction ritual
S. Emotional scripts
T. Emotional energies
U. Situational cues
V. Emotional cues
W. Cybernetic approach
X. Sociocentric model
Y. Theory of interaction ritual chains
Z. Fundamental sentiments
____ A heightened sense of excitement produced by a feeling of belonging in society.

Question 7

Following is a list of terms and then a series of statements. Match the best term to each statement by filling in the letter before the term in the appropriate blank.
A. Primary emotions
AA. Mood
B. Secondary emotions
BB. Sentiment
C. McDonaldization
CC. Affect
D. Feeling rules
DD. Emotions
E. Socioemotional economy
EE. Expressive gestures
F. Physiological changes
FF. Emotion work
G. Transient sentiments
GG. Affect theory of social exchange
H. Emotional label
HH. Edgework
I. Activity
II. Emotional discrimination
J. Evaluation
K. Potency
L. Emotion culture
M. Sympathy account
N. Feelings
O. Power-status approach
P. Distributive justice
Q. Procedure justice
R. Interaction ritual
S. Emotional scripts
T. Emotional energies
U. Situational cues
V. Emotional cues
W. Cybernetic approach
X. Sociocentric model
Y. Theory of interaction ritual chains
Z. Fundamental sentiments
____ Element of affect control theory referring to how a person's sentiment toward an object is good or bad.

Question 8

Following is a list of terms and then a series of statements. Match the best term to each statement by filling in the letter before the term in the appropriate blank.
A. Primary emotions
AA. Mood
B. Secondary emotions
BB. Sentiment
C. McDonaldization
CC. Affect
D. Feeling rules
DD. Emotions
E. Socioemotional economy
EE. Expressive gestures
F. Physiological changes
FF. Emotion work
G. Transient sentiments
GG. Affect theory of social exchange
H. Emotional label
HH. Edgework
I. Activity
II. Emotional discrimination
J. Evaluation
K. Potency
L. Emotion culture
M. Sympathy account
N. Feelings
O. Power-status approach
P. Distributive justice
Q. Procedure justice
R. Interaction ritual
S. Emotional scripts
T. Emotional energies
U. Situational cues
V. Emotional cues
W. Cybernetic approach
X. Sociocentric model
Y. Theory of interaction ritual chains
Z. Fundamental sentiments
____ Thrill seeking behaviors designed to produce intense emotions.

Question 9

Following is a list of terms and then a series of statements. Match the best term to each statement by filling in the letter before the term in the appropriate blank.
A. Primary emotions
AA. Mood
B. Secondary emotions
BB. Sentiment
C. McDonaldization
CC. Affect
D. Feeling rules
DD. Emotions
E. Socioemotional economy
EE. Expressive gestures
F. Physiological changes
FF. Emotion work
G. Transient sentiments
GG. Affect theory of social exchange
H. Emotional label
HH. Edgework
I. Activity
II. Emotional discrimination
J. Evaluation
K. Potency
L. Emotion culture
M. Sympathy account
N. Feelings
O. Power-status approach
P. Distributive justice
Q. Procedure justice
R. Interaction ritual
S. Emotional scripts
T. Emotional energies
U. Situational cues
V. Emotional cues
W. Cybernetic approach
X. Sociocentric model
Y. Theory of interaction ritual chains
Z. Fundamental sentiments
____ Information about when and what emotions are appropriate in a given social setting.

Question 10

Following is a list of terms and then a series of statements. Match the best term to each statement by filling in the letter before the term in the appropriate blank.
A. Primary emotions
AA. Mood
B. Secondary emotions
BB. Sentiment
C. McDonaldization
CC. Affect
D. Feeling rules
DD. Emotions
E. Socioemotional economy
EE. Expressive gestures
F. Physiological changes
FF. Emotion work
G. Transient sentiments
GG. Affect theory of social exchange
H. Emotional label
HH. Edgework
I. Activity
II. Emotional discrimination
J. Evaluation
K. Potency
L. Emotion culture
M. Sympathy account
N. Feelings
O. Power-status approach
P. Distributive justice
Q. Procedure justice
R. Interaction ritual
S. Emotional scripts
T. Emotional energies
U. Situational cues
V. Emotional cues
W. Cybernetic approach
X. Sociocentric model
Y. Theory of interaction ritual chains
Z. Fundamental sentiments
____ Element of emotion referring to the terms we use to label our feelings.

Question 11

Following is a list of terms and then a series of statements. Match the best term to each statement by filling in the letter before the term in the appropriate blank.
A. Primary emotions
AA. Mood
B. Secondary emotions
BB. Sentiment
C. McDonaldization
CC. Affect
D. Feeling rules
DD. Emotions
E. Socioemotional economy
EE. Expressive gestures
F. Physiological changes
FF. Emotion work
G. Transient sentiments
GG. Affect theory of social exchange
H. Emotional label
HH. Edgework
I. Activity
II. Emotional discrimination
J. Evaluation
K. Potency
L. Emotion culture
M. Sympathy account
N. Feelings
O. Power-status approach
P. Distributive justice
Q. Procedure justice
R. Interaction ritual
S. Emotional scripts
T. Emotional energies
U. Situational cues
V. Emotional cues
W. Cybernetic approach
X. Sociocentric model
Y. Theory of interaction ritual chains
Z. Fundamental sentiments
____ A diffuse emotional state that lasts a relatively long period of time.

Question 12

Following is a list of terms and then a series of statements. Match the best term to each statement by filling in the letter before the term in the appropriate blank.
A. Primary emotions
AA. Mood
B. Secondary emotions
BB. Sentiment
C. McDonaldization
CC. Affect
D. Feeling rules
DD. Emotions
E. Socioemotional economy
EE. Expressive gestures
F. Physiological changes
FF. Emotion work
G. Transient sentiments
GG. Affect theory of social exchange
H. Emotional label
HH. Edgework
I. Activity
II. Emotional discrimination
J. Evaluation
K. Potency
L. Emotion culture
M. Sympathy account
N. Feelings
O. Power-status approach
P. Distributive justice
Q. Procedure justice
R. Interaction ritual
S. Emotional scripts
T. Emotional energies
U. Situational cues
V. Emotional cues
W. Cybernetic approach
X. Sociocentric model
Y. Theory of interaction ritual chains
Z. Fundamental sentiments
____ An evaluative component of an emotion.

Question 13

Following is a list of terms and then a series of statements. Match the best term to each statement by filling in the letter before the term in the appropriate blank.
A. Primary emotions
AA. Mood
B. Secondary emotions
BB. Sentiment
C. McDonaldization
CC. Affect
D. Feeling rules
DD. Emotions
E. Socioemotional economy
EE. Expressive gestures
F. Physiological changes
FF. Emotion work
G. Transient sentiments
GG. Affect theory of social exchange
H. Emotional label
HH. Edgework
I. Activity
II. Emotional discrimination
J. Evaluation
K. Potency
L. Emotion culture
M. Sympathy account
N. Feelings
O. Power-status approach
P. Distributive justice
Q. Procedure justice
R. Interaction ritual
S. Emotional scripts
T. Emotional energies
U. Situational cues
V. Emotional cues
W. Cybernetic approach
X. Sociocentric model
Y. Theory of interaction ritual chains
Z. Fundamental sentiments
____ The generation of prescribed emotion in order to meet the demands of a job.

Question 14

Following is a list of terms and then a series of statements. Match the best term to each statement by filling in the letter before the term in the appropriate blank.
A. Primary emotions
AA. Mood
B. Secondary emotions
BB. Sentiment
C. McDonaldization
CC. Affect
D. Feeling rules
DD. Emotions
E. Socioemotional economy
EE. Expressive gestures
F. Physiological changes
FF. Emotion work
G. Transient sentiments
GG. Affect theory of social exchange
H. Emotional label
HH. Edgework
I. Activity
II. Emotional discrimination
J. Evaluation
K. Potency
L. Emotion culture
M. Sympathy account
N. Feelings
O. Power-status approach
P. Distributive justice
Q. Procedure justice
R. Interaction ritual
S. Emotional scripts
T. Emotional energies
U. Situational cues
V. Emotional cues
W. Cybernetic approach
X. Sociocentric model
Y. Theory of interaction ritual chains
Z. Fundamental sentiments
____ Exchange-based theory in which exchange relationships are thought to produce emotions which are used as an internal source of rewards and punishments for developing cohesion among individuals and groups.

Question 15

Following is a list of terms and then a series of statements. Match the best term to each statement by filling in the letter before the term in the appropriate blank.
A. Primary emotions
AA. Mood
B. Secondary emotions
BB. Sentiment
C. McDonaldization
CC. Affect
D. Feeling rules
DD. Emotions
E. Socioemotional economy
EE. Expressive gestures
F. Physiological changes
FF. Emotion work
G. Transient sentiments
GG. Affect theory of social exchange
H. Emotional label
HH. Edgework
I. Activity
II. Emotional discrimination
J. Evaluation
K. Potency
L. Emotion culture
M. Sympathy account
N. Feelings
O. Power-status approach
P. Distributive justice
Q. Procedure justice
R. Interaction ritual
S. Emotional scripts
T. Emotional energies
U. Situational cues
V. Emotional cues
W. Cybernetic approach
X. Sociocentric model
Y. Theory of interaction ritual chains
Z. Fundamental sentiments
____ The study of emotion that assumes that social conditions shape our emotions, and in turn, our emotions act to maintain social structures.

Question 16

Following is a list of terms and then a series of statements. Match the best term to each statement by filling in the letter before the term in the appropriate blank.
A. Primary emotions
AA. Mood
B. Secondary emotions
BB. Sentiment
C. McDonaldization
CC. Affect
D. Feeling rules
DD. Emotions
E. Socioemotional economy
EE. Expressive gestures
F. Physiological changes
FF. Emotion work
G. Transient sentiments
GG. Affect theory of social exchange
H. Emotional label
HH. Edgework
I. Activity
II. Emotional discrimination
J. Evaluation
K. Potency
L. Emotion culture
M. Sympathy account
N. Feelings
O. Power-status approach
P. Distributive justice
Q. Procedure justice
R. Interaction ritual
S. Emotional scripts
T. Emotional energies
U. Situational cues
V. Emotional cues
W. Cybernetic approach
X. Sociocentric model
Y. Theory of interaction ritual chains
Z. Fundamental sentiments
____ Element of emotion referring to the changes in our body that reflect the emotion in a given situation.

Question 17

Following is a list of terms and then a series of statements. Match the best term to each statement by filling in the letter before the term in the appropriate blank.
A. Primary emotions
AA. Mood
B. Secondary emotions
BB. Sentiment
C. McDonaldization
CC. Affect
D. Feeling rules
DD. Emotions
E. Socioemotional economy
EE. Expressive gestures
F. Physiological changes
FF. Emotion work
G. Transient sentiments
GG. Affect theory of social exchange
H. Emotional label
HH. Edgework
I. Activity
II. Emotional discrimination
J. Evaluation
K. Potency
L. Emotion culture
M. Sympathy account
N. Feelings
O. Power-status approach
P. Distributive justice
Q. Procedure justice
R. Interaction ritual
S. Emotional scripts
T. Emotional energies
U. Situational cues
V. Emotional cues
W. Cybernetic approach
X. Sociocentric model
Y. Theory of interaction ritual chains
Z. Fundamental sentiments
____ Expectations about when and how to act excited or angry, or any other emotion.

Question 18

Following is a list of terms and then a series of statements. Match the best term to each statement by filling in the letter before the term in the appropriate blank.
A. Primary emotions
AA. Mood
B. Secondary emotions
BB. Sentiment
C. McDonaldization
CC. Affect
D. Feeling rules
DD. Emotions
E. Socioemotional economy
EE. Expressive gestures
F. Physiological changes
FF. Emotion work
G. Transient sentiments
GG. Affect theory of social exchange
H. Emotional label
HH. Edgework
I. Activity
II. Emotional discrimination
J. Evaluation
K. Potency
L. Emotion culture
M. Sympathy account
N. Feelings
O. Power-status approach
P. Distributive justice
Q. Procedure justice
R. Interaction ritual
S. Emotional scripts
T. Emotional energies
U. Situational cues
V. Emotional cues
W. Cybernetic approach
X. Sociocentric model
Y. Theory of interaction ritual chains
Z. Fundamental sentiments
____ In exchange theory, it is the beliefs about the fairness of what people get.

Question 19

Following is a list of terms and then a series of statements. Match the best term to each statement by filling in the letter before the term in the appropriate blank.
A. Primary emotions
AA. Mood
B. Secondary emotions
BB. Sentiment
C. McDonaldization
CC. Affect
D. Feeling rules
DD. Emotions
E. Socioemotional economy
EE. Expressive gestures
F. Physiological changes
FF. Emotion work
G. Transient sentiments
GG. Affect theory of social exchange
H. Emotional label
HH. Edgework
I. Activity
II. Emotional discrimination
J. Evaluation
K. Potency
L. Emotion culture
M. Sympathy account
N. Feelings
O. Power-status approach
P. Distributive justice
Q. Procedure justice
R. Interaction ritual
S. Emotional scripts
T. Emotional energies
U. Situational cues
V. Emotional cues
W. Cybernetic approach
X. Sociocentric model
Y. Theory of interaction ritual chains
Z. Fundamental sentiments
____ Attributing secondary (i.e. human) emotions to our in groups and not our out-groups.

Question 20

Following is a list of terms and then a series of statements. Match the best term to each statement by filling in the letter before the term in the appropriate blank.
A. Primary emotions
AA. Mood
B. Secondary emotions
BB. Sentiment
C. McDonaldization
CC. Affect
D. Feeling rules
DD. Emotions
E. Socioemotional economy
EE. Expressive gestures
F. Physiological changes
FF. Emotion work
G. Transient sentiments
GG. Affect theory of social exchange
H. Emotional label
HH. Edgework
I. Activity
II. Emotional discrimination
J. Evaluation
K. Potency
L. Emotion culture
M. Sympathy account
N. Feelings
O. Power-status approach
P. Distributive justice
Q. Procedure justice
R. Interaction ritual
S. Emotional scripts
T. Emotional energies
U. Situational cues
V. Emotional cues
W. Cybernetic approach
X. Sociocentric model
Y. Theory of interaction ritual chains
Z. Fundamental sentiments
____ The process of hyperrationality of the service workforce, applying assembly-line techniques to interpersonal work.

Question 21

Clem has been feeling sad all day long. What term best describes his emotional state?

A) sentiment
B) feeling
C) mood
D) affect

Question 22

Following is a list of terms and then a series of statements. Match the best term to each statement by filling in the letter before the term in the appropriate blank.
A. Primary emotions
AA. Mood
B. Secondary emotions
BB. Sentiment
C. McDonaldization
CC. Affect
D. Feeling rules
DD. Emotions
E. Socioemotional economy
EE. Expressive gestures
F. Physiological changes
FF. Emotion work
G. Transient sentiments
GG. Affect theory of social exchange
H. Emotional label
HH. Edgework
I. Activity
II. Emotional discrimination
J. Evaluation
K. Potency
L. Emotion culture
M. Sympathy account
N. Feelings
O. Power-status approach
P. Distributive justice
Q. Procedure justice
R. Interaction ritual
S. Emotional scripts
T. Emotional energies
U. Situational cues
V. Emotional cues
W. Cybernetic approach
X. Sociocentric model
Y. Theory of interaction ritual chains
Z. Fundamental sentiments
____ The study of emotions based on the idea that human emotions result from real, anticipated, imagined, or recollected outcomes of social relations.

Question 23

Following is a list of terms and then a series of statements. Match the best term to each statement by filling in the letter before the term in the appropriate blank.
A. Primary emotions
AA. Mood
B. Secondary emotions
BB. Sentiment
C. McDonaldization
CC. Affect
D. Feeling rules
DD. Emotions
E. Socioemotional economy
EE. Expressive gestures
F. Physiological changes
FF. Emotion work
G. Transient sentiments
GG. Affect theory of social exchange
H. Emotional label
HH. Edgework
I. Activity
II. Emotional discrimination
J. Evaluation
K. Potency
L. Emotion culture
M. Sympathy account
N. Feelings
O. Power-status approach
P. Distributive justice
Q. Procedure justice
R. Interaction ritual
S. Emotional scripts
T. Emotional energies
U. Situational cues
V. Emotional cues
W. Cybernetic approach
X. Sociocentric model
Y. Theory of interaction ritual chains
Z. Fundamental sentiments
____ Theory that argues that the primary means of learning about emotions comes from social instruction, primarily through family, friends, and schooling.

Question 24

Based on Thoit's treatment of emotions, which of the following is NOT a dimension of emotion?

A) situational cues
B) physiological changes
C) an arousal
D) an emotion label

Question 25

What emotion did wheel-chair users employ when managing interactions with "stand-up" people in Cahill and Eggleston's study of people with a handicap?

A) fear
B) anger
C) love
D) humor

Question 26

Following is a list of terms and then a series of statements. Match the best term to each statement by filling in the letter before the term in the appropriate blank.
A. Primary emotions
AA. Mood
B. Secondary emotions
BB. Sentiment
C. McDonaldization
CC. Affect
D. Feeling rules
DD. Emotions
E. Socioemotional economy
EE. Expressive gestures
F. Physiological changes
FF. Emotion work
G. Transient sentiments
GG. Affect theory of social exchange
H. Emotional label
HH. Edgework
I. Activity
II. Emotional discrimination
J. Evaluation
K. Potency
L. Emotion culture
M. Sympathy account
N. Feelings
O. Power-status approach
P. Distributive justice
Q. Procedure justice
R. Interaction ritual
S. Emotional scripts
T. Emotional energies
U. Situational cues
V. Emotional cues
W. Cybernetic approach
X. Sociocentric model
Y. Theory of interaction ritual chains
Z. Fundamental sentiments
____ The amount of sympathy that a person can expect from other people.

Question 27

Following is a list of terms and then a series of statements. Match the best term to each statement by filling in the letter before the term in the appropriate blank.
A. Primary emotions
AA. Mood
B. Secondary emotions
BB. Sentiment
C. McDonaldization
CC. Affect
D. Feeling rules
DD. Emotions
E. Socioemotional economy
EE. Expressive gestures
F. Physiological changes
FF. Emotion work
G. Transient sentiments
GG. Affect theory of social exchange
H. Emotional label
HH. Edgework
I. Activity
II. Emotional discrimination
J. Evaluation
K. Potency
L. Emotion culture
M. Sympathy account
N. Feelings
O. Power-status approach
P. Distributive justice
Q. Procedure justice
R. Interaction ritual
S. Emotional scripts
T. Emotional energies
U. Situational cues
V. Emotional cues
W. Cybernetic approach
X. Sociocentric model
Y. Theory of interaction ritual chains
Z. Fundamental sentiments
____ A feeling that has been given meaning by society.

Question 28

Following is a list of terms and then a series of statements. Match the best term to each statement by filling in the letter before the term in the appropriate blank.
A. Primary emotions
AA. Mood
B. Secondary emotions
BB. Sentiment
C. McDonaldization
CC. Affect
D. Feeling rules
DD. Emotions
E. Socioemotional economy
EE. Expressive gestures
F. Physiological changes
FF. Emotion work
G. Transient sentiments
GG. Affect theory of social exchange
H. Emotional label
HH. Edgework
I. Activity
II. Emotional discrimination
J. Evaluation
K. Potency
L. Emotion culture
M. Sympathy account
N. Feelings
O. Power-status approach
P. Distributive justice
Q. Procedure justice
R. Interaction ritual
S. Emotional scripts
T. Emotional energies
U. Situational cues
V. Emotional cues
W. Cybernetic approach
X. Sociocentric model
Y. Theory of interaction ritual chains
Z. Fundamental sentiments
____ A system for regulating emotional resources among people.

Question 29

Following is a list of terms and then a series of statements. Match the best term to each statement by filling in the letter before the term in the appropriate blank.
A. Primary emotions
AA. Mood
B. Secondary emotions
BB. Sentiment
C. McDonaldization
CC. Affect
D. Feeling rules
DD. Emotions
E. Socioemotional economy
EE. Expressive gestures
F. Physiological changes
FF. Emotion work
G. Transient sentiments
GG. Affect theory of social exchange
H. Emotional label
HH. Edgework
I. Activity
II. Emotional discrimination
J. Evaluation
K. Potency
L. Emotion culture
M. Sympathy account
N. Feelings
O. Power-status approach
P. Distributive justice
Q. Procedure justice
R. Interaction ritual
S. Emotional scripts
T. Emotional energies
U. Situational cues
V. Emotional cues
W. Cybernetic approach
X. Sociocentric model
Y. Theory of interaction ritual chains
Z. Fundamental sentiments
____ Element of emotion that tells when and what emotion is appropriate in a given social interaction.

Question 30

Following is a list of terms and then a series of statements. Match the best term to each statement by filling in the letter before the term in the appropriate blank.
A. Primary emotions
AA. Mood
B. Secondary emotions
BB. Sentiment
C. McDonaldization
CC. Affect
D. Feeling rules
DD. Emotions
E. Socioemotional economy
EE. Expressive gestures
F. Physiological changes
FF. Emotion work
G. Transient sentiments
GG. Affect theory of social exchange
H. Emotional label
HH. Edgework
I. Activity
II. Emotional discrimination
J. Evaluation
K. Potency
L. Emotion culture
M. Sympathy account
N. Feelings
O. Power-status approach
P. Distributive justice
Q. Procedure justice
R. Interaction ritual
S. Emotional scripts
T. Emotional energies
U. Situational cues
V. Emotional cues
W. Cybernetic approach
X. Sociocentric model
Y. Theory of interaction ritual chains
Z. Fundamental sentiments
____ The exchange of symbols and emotion between individuals essential to maintaining society.

Question 31

Following is a list of terms and then a series of statements. Match the best term to each statement by filling in the letter before the term in the appropriate blank.
A. Primary emotions
AA. Mood
B. Secondary emotions
BB. Sentiment
C. McDonaldization
CC. Affect
D. Feeling rules
DD. Emotions
E. Socioemotional economy
EE. Expressive gestures
F. Physiological changes
FF. Emotion work
G. Transient sentiments
GG. Affect theory of social exchange
H. Emotional label
HH. Edgework
I. Activity
II. Emotional discrimination
J. Evaluation
K. Potency
L. Emotion culture
M. Sympathy account
N. Feelings
O. Power-status approach
P. Distributive justice
Q. Procedure justice
R. Interaction ritual
S. Emotional scripts
T. Emotional energies
U. Situational cues
V. Emotional cues
W. Cybernetic approach
X. Sociocentric model
Y. Theory of interaction ritual chains
Z. Fundamental sentiments
____ Enduring emotional meanings in a given society.

Question 32

Which of the following would be considered a primary emotion?

A) anger
B) fear
C) depression
D) all of the above are primary emotions

Question 33

Following is a list of terms and then a series of statements. Match the best term to each statement by filling in the letter before the term in the appropriate blank.
A. Primary emotions
AA. Mood
B. Secondary emotions
BB. Sentiment
C. McDonaldization
CC. Affect
D. Feeling rules
DD. Emotions
E. Socioemotional economy
EE. Expressive gestures
F. Physiological changes
FF. Emotion work
G. Transient sentiments
GG. Affect theory of social exchange
H. Emotional label
HH. Edgework
I. Activity
II. Emotional discrimination
J. Evaluation
K. Potency
L. Emotion culture
M. Sympathy account
N. Feelings
O. Power-status approach
P. Distributive justice
Q. Procedure justice
R. Interaction ritual
S. Emotional scripts
T. Emotional energies
U. Situational cues
V. Emotional cues
W. Cybernetic approach
X. Sociocentric model
Y. Theory of interaction ritual chains
Z. Fundamental sentiments
____ Theory that emphasizes the role of emotions in maintaining macrosociological institutions.

Question 34

The moment that society gives meaning to an emotion it becomes a:

A) sentiment
B) feeling
C) mood
D) affect

Question 35

Following is a list of terms and then a series of statements. Match the best term to each statement by filling in the letter before the term in the appropriate blank.
A. Primary emotions
AA. Mood
B. Secondary emotions
BB. Sentiment
C. McDonaldization
CC. Affect
D. Feeling rules
DD. Emotions
E. Socioemotional economy
EE. Expressive gestures
F. Physiological changes
FF. Emotion work
G. Transient sentiments
GG. Affect theory of social exchange
H. Emotional label
HH. Edgework
I. Activity
II. Emotional discrimination
J. Evaluation
K. Potency
L. Emotion culture
M. Sympathy account
N. Feelings
O. Power-status approach
P. Distributive justice
Q. Procedure justice
R. Interaction ritual
S. Emotional scripts
T. Emotional energies
U. Situational cues
V. Emotional cues
W. Cybernetic approach
X. Sociocentric model
Y. Theory of interaction ritual chains
Z. Fundamental sentiments
____ Element of affect control theory referring to how a person's sentiment toward an object is powerful or powerless.

Question 36

Following is a list of terms and then a series of statements. Match the best term to each statement by filling in the letter before the term in the appropriate blank.
A. Primary emotions
AA. Mood
B. Secondary emotions
BB. Sentiment
C. McDonaldization
CC. Affect
D. Feeling rules
DD. Emotions
E. Socioemotional economy
EE. Expressive gestures
F. Physiological changes
FF. Emotion work
G. Transient sentiments
GG. Affect theory of social exchange
H. Emotional label
HH. Edgework
I. Activity
II. Emotional discrimination
J. Evaluation
K. Potency
L. Emotion culture
M. Sympathy account
N. Feelings
O. Power-status approach
P. Distributive justice
Q. Procedure justice
R. Interaction ritual
S. Emotional scripts
T. Emotional energies
U. Situational cues
V. Emotional cues
W. Cybernetic approach
X. Sociocentric model
Y. Theory of interaction ritual chains
Z. Fundamental sentiments
____ Physiologically grounded emotions that we inherit through evolutionary processes, including anger, fear, depression, and satisfaction.

Question 37

Following is a list of terms and then a series of statements. Match the best term to each statement by filling in the letter before the term in the appropriate blank.
A. Primary emotions
AA. Mood
B. Secondary emotions
BB. Sentiment
C. McDonaldization
CC. Affect
D. Feeling rules
DD. Emotions
E. Socioemotional economy
EE. Expressive gestures
F. Physiological changes
FF. Emotion work
G. Transient sentiments
GG. Affect theory of social exchange
H. Emotional label
HH. Edgework
I. Activity
II. Emotional discrimination
J. Evaluation
K. Potency
L. Emotion culture
M. Sympathy account
N. Feelings
O. Power-status approach
P. Distributive justice
Q. Procedure justice
R. Interaction ritual
S. Emotional scripts
T. Emotional energies
U. Situational cues
V. Emotional cues
W. Cybernetic approach
X. Sociocentric model
Y. Theory of interaction ritual chains
Z. Fundamental sentiments
____ Emotions that derive from primary emotions when we attach varying meanings to primary emotions.

Question 38

Following is a list of terms and then a series of statements. Match the best term to each statement by filling in the letter before the term in the appropriate blank.
A. Primary emotions
AA. Mood
B. Secondary emotions
BB. Sentiment
C. McDonaldization
CC. Affect
D. Feeling rules
DD. Emotions
E. Socioemotional economy
EE. Expressive gestures
F. Physiological changes
FF. Emotion work
G. Transient sentiments
GG. Affect theory of social exchange
H. Emotional label
HH. Edgework
I. Activity
II. Emotional discrimination
J. Evaluation
K. Potency
L. Emotion culture
M. Sympathy account
N. Feelings
O. Power-status approach
P. Distributive justice
Q. Procedure justice
R. Interaction ritual
S. Emotional scripts
T. Emotional energies
U. Situational cues
V. Emotional cues
W. Cybernetic approach
X. Sociocentric model
Y. Theory of interaction ritual chains
Z. Fundamental sentiments
____ Internal states associated with a particular emotion.

Question 39

Following is a list of terms and then a series of statements. Match the best term to each statement by filling in the letter before the term in the appropriate blank.
A. Primary emotions
AA. Mood
B. Secondary emotions
BB. Sentiment
C. McDonaldization
CC. Affect
D. Feeling rules
DD. Emotions
E. Socioemotional economy
EE. Expressive gestures
F. Physiological changes
FF. Emotion work
G. Transient sentiments
GG. Affect theory of social exchange
H. Emotional label
HH. Edgework
I. Activity
II. Emotional discrimination
J. Evaluation
K. Potency
L. Emotion culture
M. Sympathy account
N. Feelings
O. Power-status approach
P. Distributive justice
Q. Procedure justice
R. Interaction ritual
S. Emotional scripts
T. Emotional energies
U. Situational cues
V. Emotional cues
W. Cybernetic approach
X. Sociocentric model
Y. Theory of interaction ritual chains
Z. Fundamental sentiments
____ In exchange theory, it is the beliefs about the fairness of the methods used to make distributions.

Question 40

Following is a list of terms and then a series of statements. Match the best term to each statement by filling in the letter before the term in the appropriate blank.
A. Primary emotions
AA. Mood
B. Secondary emotions
BB. Sentiment
C. McDonaldization
CC. Affect
D. Feeling rules
DD. Emotions
E. Socioemotional economy
EE. Expressive gestures
F. Physiological changes
FF. Emotion work
G. Transient sentiments
GG. Affect theory of social exchange
H. Emotional label
HH. Edgework
I. Activity
II. Emotional discrimination
J. Evaluation
K. Potency
L. Emotion culture
M. Sympathy account
N. Feelings
O. Power-status approach
P. Distributive justice
Q. Procedure justice
R. Interaction ritual
S. Emotional scripts
T. Emotional energies
U. Situational cues
V. Emotional cues
W. Cybernetic approach
X. Sociocentric model
Y. Theory of interaction ritual chains
Z. Fundamental sentiments
____ Sentiments unique to specific interactions.

Question 41

According to exchange theory and research, which of the following situations is most likely to produce a positive emotion?

A) An exchange in which people get the amount equal to their position in the group.
B) An exchange in which you get as much as you gave.
C) An exchange in which you get less than you gave.
D) All of these exchanges will produce a positive emotion.

Question 42

Secondary emotions are?

A) learned through socialization
B) similar to sentiments
C) social emotions
D) all the above

Question 43

Zurcher's concept of emotional scripts most closely resembles what other concept reviewed in this chapter?

A) emotion rules
B) emotional energy
C) feeling rules
D) sentiment

Question 44

Milan was a little perturbed when his boss refused to take some flowers he brought as a sign of his sadness over the loss of her sister. Which sympathy rule did his boss break?

A) Do not make false claims of sympathy.
B) Do not claim too much sympathy.
C) Claim some sympathy.
D) Reciprocate to other for their gift of sympathy.

Question 45

Which of the following jobs is most likely to have an extensive set of feeling rules?

A) a cashier at McDonalds
B) a stay-at-home mother
C) a plumber
D) a farmer

Question 46

Which of the following theories or concepts best explains why Fred is able to blow up at his secretary but she is not able to respond to his outbursts?

A) dramaturgy
B) power-status approach to emotions
C) affect control theory
D) structural functionalism

Question 47

According to group processes' research and theory, how does power in relationships affect our emotions?

A) Relationships characterized as having equal power engender positive emotion.
B) Power makes us feel guilty in social exchanges.
C) Relationships characterized as having unequal power engender positive emotion.
D) Power gives us a positive feeling only when we deserve it during social exchanges.

Question 48

Your friend, Chloe, goes through a bad break-up and her cat runs away all in the same week. When you and Chloe are out to dinner one night you run into Sarah, a good friend of yours from school. Chloe expresses the tragedies that have befallen her the past week to Sarah who proceeds to listen and then change the conversation. Once back to your dinner, Chloe expresses her dismay and hurt that Sarah did not seem concerned about her break-up or loss of her cat. Sarah is upset because her _____________ were not met?

A) social scripts
B) emotional scripts
C) sentiments
D) emotions

Question 49

At a college basketball game, Joe finds himself doing the wave and yelling more than he has ever done in his life. According to Louis Zurcher's work on emotions in society, why is Joe acting like this at the game when he never does such things in his home life?

A) Joe probably drank too much alcohol at the game.
B) Joe lost control of himself because of the excitement around him.
C) Joe is probably following the emotional script present at most games.
D) Joe is waiting for an opportunity to break societal rules about emotions present at most games.

Question 50

According to Scheff, which of the following emotions is essential to making people follow the rules of society?

A) anger
B) excitement
C) happiness
D) shame

Question 51

According to Randall Collins' theory of interaction ritual chains, what role does emotion play in the maintenance of society?

A) Emotional energies provide the reason for maintaining interactions in society.
B) Emotional scripts provide information about how to behavior in society.
C) Emotions give us cues as to whether we are performing our roles in society adequately.
D) Emotions exist within a series of "feeling rules" about how to behave in society.

Question 52

Which of the following jobs does NOT demand high levels of emotion work?

A) waitress
B) teacher
C) customer service agent
D) none of the above (all of them do)

Question 53

The meanings of emotions are stable over a life course?

Question 54

Based on Lofland's analysis of the role of culture in the expression of grief in society, which of the following places would have the hardest time coping with the loss of a child?

A) modern day America
B) modern day Europe
C) modern day Ethiopia
D) both a and b

Question 55

Non-verbal behaviors play a lesser role than verbal communication does?

Question 56

Your feeling that a district attorney has a lot of power refers to which dimension of affect control theory?

A) evaluation
B) potency
C) activity
D) strength

Question 57

According to the exchange theory, what sentiment is EXPECTED when you get more out of an exchange than you give?

A) sadness
B) guilt
C) happiness
D) joy

Question 58

People are generally motivated to help us maintain our identities during everyday social interactions.

Question 59

Swidler's research on love in American culture revealed what?

A) Americans find it hard to fall in love.
B) Americans initiate relationships based on a mythical view of emotional bonding between lovers.
C) Americans use a more realistic view of love to sustain relationships on a day-to-day basis.
D) both b and c

Question 60

Knowing the cultural norms and cues are important to correctly interpreting social scripts?

Question 61

Which dimension of emotions is expressed when Fred threw his hands up in the air as a result of his anger?

A) situational cues
B) physiological changes
C) expressive gestures
D) an emotion label

Question 62

Which theory or concept best explains the need for the two in this story to come to some conclusion about the emotional outburst.

A) dramaturgy
B) emotion work
C) affect control theory
D) interaction ritual chains