Deck 8: Effective Employee Communication

Question 1

Which of the following steps in the communication process comes first?

A)Supervisor decides what action is needed
B)Supervisor identifies the communication method to be used
C)Employee receives the message
D)Employee interprets the meaning of the message

Answer 1

A

Question 2

Which of the following is not an effective way to help people understand what you mean?

A)use examples and stories
B)repeat main points
C)be honest
D)use ambiguous phrases

Answer 2

D

Question 3

Which of the following is the best approach to communicate to visual learners?

A)show a drawing of the ideal finished product
B)give a description of the finished product
C)have the employee create a model of the finished product
D)have the employee repeat the description of the finished product

Answer 3

A

Question 4

Which of the following is not a guideline for email messages?

A)Check your email at least once a week.
B)Don't "shout" by writing in all CAPS.
C)Be careful not to use the "reply to all" button by mistake.
D)Remove yourself from distribution lists that are not necessary for you to be on. You should check your email at least once a day,possibly more depending on your company's expectations.

Question 5

Which of the following is the most effective method of communication to welcome a newly hired employee to your team?

A)planned appointment
B)telephone call
C)visual aids
D)email

Question 6

Which of the following is the best approach to communicate to auditory learners?

A)show a picture of the finished product
B)give a description of the finished product
C)have the employee create a model of the finished product
D)have the employee draw a picture of the finished project

Question 7

Which of the following refers to the exchange of knowledge,skills,and feelings?

A)the communication process
B)noise
C)feedback
D)360-degree feedback

Question 8

Edgar's desk is cluttered with stacks of paper and scraps of notes.What is he communicating through his non-verbal behavior?

A)He is a visual learner.
B)He is disorganized.
C)He is good at written communication.
D)He is in need of more space.

Question 9

Which of the following is the most effective method of communication to inform your team that the copy machine has been fixed?

A)interoffice memo
B)telephone call
C)informal chat
D)social media

Question 10

Dedrick is most often early to meetings.He sits near the head of the conference table and nods thoughtfully during the meeting.What type of communication is Dedrick demonstrating?

A)spoken
B)written
C)non-verbal
D)auditory

Question 11

Which of the following refers to any kind of distraction,physical or emotional,within an individual or the environment that distorts or obstructs the transmission of a message?

A)the communication process
B)noise
C)feedback
D)360-degree feedback

Question 12

Which of the following is an example of active listening during a meeting?

A)make eye contact with the presenter at least once
B)get comfortable in your chair,lean back and relax
C)interrupt when you have an important point to make
D)have an attentive expression

Question 13

Which of the following is unnecessary to report regularly to your boss?

A)progress toward performance goals and standards
B)matters that may cause controversy
C)hearsay related to other departments
D)attitudes and morale

Question 14

Which of the following refers to the process in which data are gathered on a supervisor from managers,peers,and subordinates and analyzing them to improve performance?

A)the communication process
B)noise
C)feedback
D)360-degree feedback

Question 15

Which of the following is an example of active listening during a meeting?

A)checking the time
B)changing the subject
C)answering questions definitively
D)jumping to conclusions

Question 16

Which of the following steps in the communication process comes just before the feedback step?

A)Supervisor decides what action is needed
B)Supervisor identifies the communication method to be used
C)Employee receives the message
D)Employee interprets the meaning of the message

Question 17

Your company granted bonuses to an underperforming department while stating that meeting annual goals was the top priority this quarter.What form of nonverbal behavior is this an example of?

A)time
B)space
C)symbols
D)active listening

Question 18

Which of the following is the most effective method of communication to solve a problem related to your entire group?

A)group meeting
B)telephone call
C)informal chat
D)social media

Question 19

Which of the following is the most effective method of communication for regular performance appraisals?

A)planned appointment
B)telephone call
C)informal chat
D)social media

Question 20

Which of the following is the best approach to communicate to kinesthetic learners?

A)show a drawing of the ideal finished product
B)give a description of the finished product
C)have the employee create a model of the finished product
D)have the employee repeat the description of the finished product

Question 21

When communicating a message that must be documented,it is best to use a verbal form of communication.
A written form of communication would be more beneficial.

Question 22

Time is a form of nonverbal behavior.

Question 23

When working to be a better listener,it is important to minimize your own talking.

Question 24

The pictures and artifacts on your desk is not a form of nonverbal behavior.

Question 25

The communication process is when data is gathered on a supervisor from managers,peers,and subordinates and analyzing them to improve performance.
This is called 360-degree feedback

Question 26

Communication is defined as the process of passing information and understanding from one person to another.The term communications is used to describe mechanical and electronic means of transmitting information.

Question 27

Social media can be an effective way to communicate departmental successes or to encourage or praise colleagues.

Question 28

If a person is emotionally involved in the subject of the message,it is best to communicate face-to-face.

Question 29

Anger is an example of noise in the communication process.
Noise can be physical or emotional.

Question 30

Task checklists are an effective method to communicate performance issues.
Performance issues should be addressed face-to-face.

Question 31

_____ is a method of furnishing knowledge or information in a disciplined,systematic way with the expectation of compliance.

A)order
B)instruction
C)assertive request
D)employee statement

Question 32

What is one similarity between an order,instruction,and an assertive request?

A)They are all commands.
B)They all carry with them an expectation that they will be fulfilled.
C)They all furnish knowledge about work-related tasks.
D)They all include asking courteously.

Question 33

Your eyebrows can communicate your thoughts.

Question 34

It is best to use a written form of communication when expressing a highly technical message.

Question 35

An _____ is a command given forcefully with the expectation of obedience.

A)order
B)instruction
C)assertive request
D)employee statement

Question 36

Part of the communication process is being a good listener.

Question 37

_____ means to ask courteously to make known your wishes with the implied expectation that they will be fulfilled.

A)order
B)instruction
C)assertive request
D)employee statement

Question 38

When should you request that an employee do something?

A)always
B)never
C)as often as possible
D)whenever the employee is not busy

Question 39

The "millennial" generation have less desire to contribute and develop job-related skills than earlier generations.

Question 40

It is okay to interrupt a speaker if you already know what they are going to say.

Question 41

An informal communication network that employees use to convey information of interest to them is referred to as a ___________________ .

Question 42

It is important to communicate your progress toward performance goals and standards to your boss.

Question 43

An order is a method of furnishing knowledge or information in a disciplined,systematic way with the expectation of compliance.
This is instruction.

Question 44

Complete the saying,"Seek first to understand,then be ___________________."

Question 45

Charts and graphs are a good method of communication for ___________________ learners.

Question 46

Using models,maps,and figures is a good way to help visual learners understand what you mean.

Question 47

The term ___________________ means to ask courteously to make known your wishes with the implied expectation that they will be fulfilled.

Question 48

Assertive request means to ask courteously; to make known your wishes with the implied expectation that they will be fulfilled.

Question 49

Instruction is a set of commands given forcefully with the expectation of obedience to them.
This is a description of an order.

Question 50

It is important to avoid a casual manner when issuing orders.

Question 51

The ___________________ process is the exchange of knowledge,skills,and feelings.

Question 52

It is important not to repeat yourself when you are communicating an important concept.
Repetition is a powerful aid to recall.

Question 53

It is a good idea to keep matters that may cause controversy from your boss until they are close to a resolution.

Question 54

Supervisors who neglect to share important information with all employees may face ethical questions.

Question 55

Asking ___________________ learners to verbally summarize the main points of a conversation is an effective method of communication.

Question 56

List the two main types of communication discussed in this chapter.

Question 57

___________________ is a method of furnishing knowledge or information in a disciplined,systematic way with the expectation of compliance.

Question 58

___________________ is the conscious process of securing information of all kinds (including feelings and emotions)through attention and observation.

Question 59

Any kind of distraction,physical or emotional,within an individual or the environment that distorts or obstructs the transmission of a message is referred to as___________________ .