Deck 6: Training and Developing Employees

Question 1

Employees learn best by _____.

A)learning how to do a job on their own
B)learning every responsibility on their first day
C)understanding the personal payoff
D)learning without feeling challenged

Answer 1

C

Question 2

Lucinda used the copy machine break down as an opportunity to teach her new employee Daniel how to fix the machine.What training concept is this an example of?

A)self-directed learning
B)virtual classroom
C)teachable moment
D)coaching

Answer 2

C

Question 3

A _____ uses a wide variety of electronic tools to provide just-in-time training to workers.

A)self-directed learning
B)virtual classroom
C)teachable moment
D)coaching

Answer 3

B

Question 4

Which of the following is a dependable method to provide training?

A)hit-or-miss
B)sink-or-swim
C)staff remediation
D)structured and systematic

Question 5

Which of the following is a reason an employee might embrace change?

A)fear of the unknown
B)disruption of one's daily routine
C)desire to learn new skills
D)increased work requirements

Question 6

A simple checklist,flow chart,or worksheet used for training is called a _____.

A)key point
B)job aid
C)skill sheet
D)virtual aid

Question 7

What is the process by which trainees learn at their own pace by consulting resources and asking for guidance when they think it is needed?

A)self-directed learning
B)virtual classroom
C)teachable moment
D)coaching

Question 8

Don often verbally repeats key concepts to himself as a way to help him memorize the information.What type of learner is he?

A)visual
B)auditory
C)tactile
D)kinesthetic

Question 9

It is important that a trainer has the knowledge,skill,presentation skills,and background to be a qualified trainer.This reflects the trainer's _____.

A)competence
B)confidentiality
C)boundaries
D)prejudice

Question 10

Which of the following is a valid reason to provide training?

A)improve employee performance
B)reward good performance
C)correct bad habits
D)fill "down time"

Question 11

Which of following would not motivate an employee to learn?

A)understanding the personal payoff
B)knowing how to do the job already
C)feeling engaged in the learning
D)feeling challenged

Question 12

A trainer must be able to keep personal information or class-related performance data private.This reflects the trainer's _____.

A)competence
B)confidentiality
C)boundaries
D)prejudice

Question 13

Which of the following is the most valid order to teach the parts of a job?

A)daily tasks,then weekly tasks,then monthly tasks
B)personal preference
C)relevance to other departments
D)no order is needed Job elements should be taught in a logical sequence.

Question 14

Which of the following is an important first step in the training process?

A)identify a need for training
B)set objectives
C)design training
D)deliver training

Question 15

Hanan likes to draw charts and word maps to understand concepts.What type of learner is she?

A)visual
B)auditory
C)tactile
D)kinesthetic

Question 16

Who should perform training?

A)supervisors only
B)the training department only
C)subject matter experts only
D)departments will share training responsibility

Question 17

Which step in the training process must occur after the training is delivered?

A)identify a need for training
B)evaluate effectiveness
C)design training
D)deliver training

Question 18

Which of the following cornerstones of job instruction training must happen first?

A)Demonstrate how the job should be done.
B)Put the trainees on their own gradually.
C)Try the workers out by letting them do the job.
D)Get the workers ready to learn.

Question 19

The training department just trained Joey how to train other employees using his expertise.What type of training did Joey participate in?

A)self-directed learning
B)virtual classroom
C)train-the-trainer
D)just-in-time

Question 20

What is the difference between acquiring knowledge and learning a skill?

A)knowledge is the ability to perform a task,skill is the ability to think critically
B)knowledge is information learned,skill is the ability to perform a task
C)knowledge is the ability to think critically,skill is the ability to perform a task
D)knowledge is the ability to perform a task,skill is information learned

Question 21

It is advisable to fill gaps in workflow with training events.

Question 22

The first step in job instruction training is to try the workers out by letting them do the job.
The first step is to get the workers ready to learn.

Question 23

Renee is training future instructors through actions,illustrations,and images.What type of modifications has Renee made to her training plan?

A)made the training specific
B)added more demonstrations
C)offered personal aid
D)used the buddy system

Question 24

Employees will learn without being trained.

Question 25

Self-directed learning is more effective than virtual classroom training.
Both methods are effective for different needs.

Question 26

Which of the following is not a valuable resource in evaluating training?

A)results
B)trainee reactions
C)hearsay
D)trainee learning

Question 27

Increased customer complaints is a good reason to conduct training.

Question 28

The second step in job instruction training is to put the trainees on their own.
This is the final step.

Question 29

Having a coworker demonstrate the performance of key job skills is called _____.

A)transfer of training
B)training evaluation
C)modeling
D)train-the-trainer

Question 30

Which of the following is an effective method to modifying training for new entrants into the workforce according to your textbook?

A)allow employees to lead training follow up
B)do not reward employees too often
C)individualize training
D)prevent coworkers from mentoring new employees

Question 31

Which of the following is an effective method to modifying training for new entrants into the workforce according to your textbook?

A)create generalist training
B)increase instructor-led lectures
C)undertrain
D)offer personal aid

Question 32

One way to teach a job is to start with the easiest tasks and proceed to the most difficult.

Question 33

A skills inventory can tell you what skills each worker has acquired as well as training needs of your department.

Question 34

The second step in job instruction training is to demonstrate how the job should be done.

Question 35

Self-directed learning allows employees to take more responsibility for their learning.

Question 36

Some employees resist learning new ways of doing things.

Question 37

The supervisor is responsible for all employee training.

Question 38

The training department will identify training needs and provide training programs.

Question 39

The first step in job instruction training is to get the workers ready to learn.

Question 40

The training department will evaluate training sessions and assist supervisors in meeting their training responsibilities.

Question 41

A classic Japanese proverb states,"I hear and I forget; I see and I remember; I do and I ___________________."

Question 42

Gauging trainee reactions is an ineffective method of training evaluation.

Question 43

The process by which trainees learn at their own pace by consulting resources and asking for guidance when they think it is needed is called ___________________.

Question 44

A good way to evaluate if a training was successful is to determine if trainees can demonstrate specific skills after the training.

Question 45

A ___________________ is the segmentation of a particular job into important steps that advance the work toward its completion.

Question 46

___________________ is an effective way to help employees learn.

Question 47

___________________ are gaps between expected and actual employee behaviors or between current and desired levels of performance.

Question 48

Training methods may be determined by training objectives and training resources.

Question 49

List the six steps in the training process.

Question 50

An ethical issue a trainer may encounter is ___________________,personal bias,or stereotypes that may prevent them from unfairly affecting the treatment of trainees.

Question 51

For new entrants into the workforce,it is better to undertrain than to overtrain.

Question 52

Computer-assisted instruction is generally thought to be an ineffective method of training.

Question 53

Having co-workers model desired behavior is an effective training method.

Question 54

___________________ is a process in which a skilled co-worker or supervisor explains and demonstrates the performance of a key job skill.

Question 55

The process in which trainees effectively apply to their jobs knowledge and skills gained in off-the-job training is called ___________________.

Question 56

Trainers must adhere to a high set of moral standards to avoid crossing boundaries of propriety.

Question 57

Tactile learners learn best in a formal lecture-style training environment.

Question 58

Trainers may encounter ethical issues during training.

Question 59

Employees may learn additional tasks to earn ___________________ pay.