Deck 13: Managing Groups, building Teams, and Resolving Conflicts

Question 1

Which of the following can cause conflict?

A)fair allocation of resources
B)stability of work conditions
C)trust
D)change in leadership

Answer 1

D

Question 2

The tendency of some cohesive groups to place extreme pressure on individuals to fall in line with the group's inclinations is _____.

A)a task role
B)a social role
C)groupthink
D)emotional leadership

Answer 2

C

Question 3

Rochelle's team has been asking for a deadline change for weeks now and the issue is about to turn into a more serious conflict.After careful consideration,Rochelle decided to extend the deadline.How did she resolve this conflict?

A)capitulate
B)confront
C)compete
D)accommodate

Answer 3

A

Question 4

Summarizing progress or identifying barriers to it is _____.

A)a task role
B)a social role
C)groupthink
D)emotional leadership

Question 5

Which of the following is the last step to resolving conflict?

A)Be alert to its presence.
B)Decide what you want to accomplish.
C)Call together people who can solve the issue.
D)Consider the merits of several relationship-healing tactics.

Question 6

A(n)___________________ is a group that forms spontaneously among employees who work near one another,have common personal interests,or work toward common job goals.

Question 7

In the organizational development process,which step comes directly after implementation of an intervention?

A)preliminary problem diagnosis
B)action plan development
C)feedback and confrontation of issues
D)evaluation of results

Question 8

Which of the following is a group that forms spontaneously among employees who work near one another,have common personal interests,or work toward common job goals?

A)formal workgroup
B)informal workgroup
C)group
D)team

Question 9

Expressing the current mood of the group during a meeting is _____.

A)a task role
B)a social role
C)groupthink
D)emotional leadership

Question 10

A set of approaches to creating and sustaining high-involvement,high-performance organizations and their subunits is called ___________________.

Question 11

Which of the following is a group or team of employees who are assigned by management to similar activities or locations with the intent that they work together in a prescribed way toward goals established by management?

A)formal workgroup
B)informal workgroup
C)group
D)team

Question 12

Which of the following is the first step to resolving conflict?

A)Be alert to its presence.
B)Decide what you want to accomplish.
C)Call together people who can solve the issue.
D)Consider the merits of several relationship-healing tactics.

Question 13

Which of the following is a group of people who must work together cooperatively to achieve common goals,while striving to improve their effectiveness?

A)formal workgroup
B)informal workgroup
C)group
D)team

Question 14

A key feature of OD is its use of one or more forms of ___________________,which are a variety of activities designed to make individuals,groups,or the entire organization more effective.

Question 15

A ___________________ is a broad agreement on a decision or course of action by members of a group who have had the opportunity to express themselves on the issue.

Question 16

In the organizational development process,which step comes directly after data gathering?

A)preliminary problem diagnosis
B)action plan development
C)feedback and confrontation of issues
D)evaluation of results

Question 17

In the organizational development process,which step comes directly before data gathering?

A)preliminary problem diagnosis
B)action plan development
C)feedback and confrontation of issues
D)evaluation of results

Question 18

___________________ is key to conducting group meetings,so be sure to plan ahead.

Question 19

Brett's team has been grumbling that they need one more sales person on the team to meet their goal.Brett compromised by bringing in a part-time sales assistant.How did he resolve this conflict?

A)capitulate
B)confront
C)compete
D)accommodate

Question 20

___________________ are the interaction among members of a work group and concurrent changes in their attitudes,behavior,and relationships.

Question 21

The right kind of ___________________ can stimulate a healthy,controlled discussion between two individuals.

Question 22

Informal work groups are inevitable.

Question 23

Some conflicts are inevitable.

Question 24

Self-managing teams are often problematic and have poor performance.

Question 25

Evaluation of results is the final step in the organizational development approach.

Question 26

___________________ tends to pit individuals and groups against one another.

Question 27

A predictable pattern in the evolution of a team includes the forming,storming,norming,performing,and adjourning phases.

Question 28

Informal groups do not cause management issues.

Question 29

A group leader can make meetings more efficient by addressing dysfunctional behavior as soon as it starts.

Question 30

One way to resolve conflict is to ___________________ the other party's demands by adapting or compromising with them.

Question 31

Process consultation is an example of an intervention.

Question 32

A worker who lets her ___________________ dominate her behavior is likely to cause conflict.

Question 33

Team members are less drawn to cohesive groups.

Question 34

Informal workgroups are usually set up by management to routinely carry out work in the best fashion.

Question 35

Preparation is not as important as participation when planning group meetings.

Question 36

Stating a problem or an objective clearly is an example of a social role during a meeting.
This is a task role.

Question 37

The results of self-managing teams may include leaner staff units,fewer job classifications,lower absence and turnover rates,higher commitment and job satisfaction,and improved efficiency and customer service.

Question 38

It is suitable to allow employees to participate in management decisions about safety regulations.

Question 39

Informal groups are usually fairly weak.

Question 40

Having side conversations is a toxic behavior that may occur during group meetings.

Question 41

It is rarely productive to get cooperation from employees by finding out what they want from their work.

Question 42

Competition is counterproductive,while conflict is often productive.

Question 43

The allocation of equipment,materials,or supplies is rarely a source of conflict at work.

Question 44

Coaching individuals to become more sensitive is a good way to prevent interpersonal conflicts.

Question 45

The first step to solving conflict is to be alert to potential or current conflict.

Question 46

Workers who are unable to take responsibility for their own actions are rarely the center of conflict.

Question 47

You should minimize using a competitive approach when trying to resolve or prevent conflict.

Question 48

A change in workflow can be a cause of conflict.

Question 49

Some people do not cooperate because they see no personal advantage in doing so.