Deck 11: How to Maintain Relationships With Your Employees and Their Representatives

Question 1

Which of the following is true of the zero-defects approach to motivate employees?

A) It assumes that employees want to do a good job.
B) It encourages employees to learn new and related skills.
C) It gets employees involved and takes advantage of their creativity.
D) It permits employees to work at times other than the standard work week.

Answer 1

A

Question 2

Which of the following is true about communication?

A) Employees generally disbelieve what the owner says, regardless of whether it is true or not.
B) Messages of higher-status people automatically tend to carry greater credibility than those of lower-status people.
C) Individuals in authority always listen to people who are closer to a problem rather than to other members of the team.
D) The use of buzzwords facilitates communication.

Answer 2

B

Question 3

What is the significance of flextime as a motivator for employees?

A) It gives employees greater control over their time and activities.
B) It permits employees to work at times other than the standard work week or days.
C) It allows employees to divide a full-time job into distinct parts.
D) It allows employees to share a full-time job with other employees.

Answer 3

A

Question 4

_____ are small, organized work groups that meet periodically to find ways to improve standards and output.

A) Quality circles
B) Cross-cultural groups
C) Cross-functional teams
D) Zero-defects teams

Question 5

Which of the following defines the areas in which an employer has the right to act freely as an employer, without interference from the union?

A) Management prerogatives clause
B) Collective bargaining
C) Right-to-work law
D) Judicial due process

Question 6

_____ allows workers to schedule their own hours as long as they are present during certain required hours.

A) Job splitting
B) Teleconferencing
C) Flextime
D) Job sharing

Question 7

What should a manager do for handling employee complaints?

A) The manager must assure the employees that their complaint will not jeopardize their employment.
B) The manager must analyze the complaint and dismiss it if it seems to be without foundation.
C) The manager must avoid making written records of the incident.
D) The manager must immediately make a decision.

Question 8

What is the significance of variable work schedule?

A) It permits employees to work at times other than the standard five 8-hour days.
B) It allows employees to schedule their own hours, around a core time.
C) It grants workers greater responsibility and authority in their jobs.
D) It takes pride in getting the workers do a variety of duties within a specific time span.

Question 9

_____ is the management function of getting employees to do the things one wants them to do, by means of communicating with, motivating, and disciplining them.

A) Recruiting
B) Leading
C) Selecting
D) Counseling

Question 10

_____ is the ability of one person to influence others to attain objectives.

A) Leadership
B) Organizing
C) Staffing
D) Planning

Question 11

How do quality circles motivate employees?

A) By providing financial incentives
B) By getting workers to do their work "right the first time," thus generating pride in workmanship
C) By getting employees involved and taking advantage of their creativity
D) By telling employees what to do and when to do it

Question 12

_____ involves fairly enforcing a system of rules and regulations to obtain order.

A) Counseling
B) Discipline
C) Arbitration
D) Employment at will

Question 13

When is a communication process complete?

A) When someone has an idea
B) When a thought is translated into words or symbols
C) When a message is transmitted
D) When the sender gets feedback

Question 14

The _____ approach to motivation uses pride in workmanship to get workers to do their work right the first time.

A) zero-defects
B) quality circle
C) job enrichment
D) management by objectives

Question 15

Employee performance is generally the product of an employee's:

A) qualification to fit in the job and the ability do the job.
B) eligibility to do the job and the number of years of work experience.
C) ability to do the job and the seniority level.
D) ability to do the job and the application of positive motivation.

Question 16

What is the relationship between leadership and management?

A) Leadership and management are synonymous.
B) Leadership includes staffing and controlling, whereas management includes influencing prospective customers.
C) Managing is an important part of leading.
D) Leadership is the ability to influence others to attain objectives, whereas management requires the use of leadership.

Question 17

_____ helps to provide people with an understanding of their relationship with their supervisors, fellow workers, and customers.

A) Counseling
B) Selecting
C) Delegating
D) Judicial due process

Question 18

_____ is the transfer of meaning from one person to another.

A) Instrumentation
B) Communication
C) Motivation
D) Conservation

Question 19

Which of the following is a characteristic of performance appraisal?

A) It does not depend on personal habits.
B) It is independent of the job description.
C) It is used for merit rating.
D) It cannot be used for disciplinary actions.

Question 20

Which of the following is essential for effective communication?

A) Use of buzzwords
B) Giving more credibility to people of higher-status
C) Clarifying ideas
D) Being a good talker rather than listener

Question 21

Which of the following is a characteristic of an informal organization?

A) It always exists within the formal structure of a business.
B) It is present only within a line organization.
C) It is present only within a line-and-staff organization.
D) It stifles creativity and reduces initiative.

Question 22

Managers are always motivating employees-either positively or negatively-even when they are not conscious of doing so.

Question 23

Communication is the transfer of meaning from one person to another.

Question 24

_____ is using employees to do the work they are best suited for.

A) Delegation
B) Specialization
C) Span of management
D) Job rotation

Question 25

A(n) _____ shows the authority and responsibility relationships that exist in a business.

A) informal organization
B) job specification
C) organization chart
D) job description

Question 26

In a _____ organization, the owner has a direct line of command over all employees.

A) line
B) limited liability
C) line-and-staff
D) cross-functional

Question 27

What is the function of problem-solving teams?

A) They meet for an hour or two a week to discuss ways to improve quality, efficiency, and the work environment.
B) They take over some managerial duties and produce an entire product.
C) They are formed to monitor, standardize, and improve work processes that cut across different parts of the organization.
D) They are formed to develop products and to address issues that need expertise.

Question 28

Leadership and management are synonymous.

Question 29

Employees tend to disbelieve what the owner says, regardless of whether it is true or not.

Question 30

_____ means assigning responsibility to subordinates for doing certain activities, giving them the authority to carry out the duties, and letting them take care of the details of how the job is done.

A) Specialization
B) Appraisal
C) Delegation
D) Counseling

Question 31

Organizing is:

A) determining the activities that are necessary to achieve a firm's objectives.
B) transferring meaning from one person to another.
C) getting employees to do the things that the employer wants them to do.
D) activating a person, including drives and desires.

Question 32

One must use different incentives to motivate different people at different times in their working lives.

Question 33

What is the function of self-managing work teams?

A) They meet for an hour or two a week to discuss ways to improve quality, efficiency, and the work environment.
B) They take over some managerial duties and produce an entire product.
C) They are formed to monitor, standardize, and improve work processes that cut across different parts of the organization.
D) They are formed to develop products under the guidance of the owners of the business.

Question 34

_____ means employers may hire or fire employees with or without cause at any time they choose.

A) Positive discipline
B) Judicial due process
C) Right-to-work
D) Employment at will

Question 35

Which of the following statements defines a line-and-staff organization?

A) The owner has a direct line of command over employees.
B) It has specialists to advise and perform services for other employees.
C) Its owner does all the work.
D) It has employees for producing, financing, and selling the firm's product, and the owner is directly responsible for seeing that the employees do these things.

Question 36

Leading is an important part of managing, but not the whole of it.

Question 37

Small business owners need not tell their employees the reasons for being in business.

Question 38

The greatest barriers to effective communication are inattention and poor listening.

Question 39

Leadership is the ability to influence others to strive to attain goals or objectives.

Question 40

In the communication process, the source decodes or retranslates the idea that is being communicated.

Question 41

In a line organization, staff is hired to advise and perform services for those doing the operations, financing, and selling.

Question 42

Counseling means assigning responsibility to subordinates for doing certain activities, giving them the authority to carry out the duties, and letting them take care of the details of how the job is done.

Question 43

Specialization is using employees to do the work that they are best suited for.

Question 44

The goal of teamwork is to improve performance by involving employees in meeting customers' needs.

Question 45

Employee performance evaluations can be used to motivate employees if the evaluations are translated into rewards.

Question 46

If a manager is a perfectionist, he or she does not need to delegate.

Question 47

Right-to-work laws define the areas in which an employer has the right to act freely as an employer, without interference from the union.

Question 48

Stress usually begins when individuals are placed in a work environment that is incompatible with their professional work style and/or temperament.

Question 49

An informal organization always exists within the formal structure of a business.

Question 50

Specialization should be used in very small businesses.

Question 51

Job splitting occurs when a single full-time job is retained, but its performance is shared by two or more employees.

Question 52

Employee performance is a product of the employee's ability to do the job and the application of positive motivation.

Question 53

If the business is small and unincorporated, a tight, formal organization structure encourages creativity and reduces initiative.

Question 54

Counseling is not needed when an employee must be terminated.

Question 55

Job enrichment emphasizes giving employees greater responsibility and authority over their jobs as the best way to motivate them.

Question 56

Motivation alone is generally enough to increase productivity.

Question 57

When owners delegate authority to workers to perform certain duties, they should relinquish the responsibility for seeing that those duties are performed.

Question 58

With each delegation, the authority needed to carry out the task must be awarded.

Question 59

The series of authority and responsibility relationships are depicted in an organization chart.

Question 60

Quality circles (QCs) are small, organized work groups meeting periodically to find ways to improve quality and output.

Question 61

Discuss some practical ways to motivate employees.

Question 62

What are the barriers to effective communication?

Question 63

What is leadership?

Question 64

Why do business owners work to motivate their employees?

Question 65

What are the ways to improve communication?

Question 66

Define the job related areas that need counseling.

Question 67

Explain the concept of motivation.

Question 68

What is communication and what is its importance?

Question 69

Describe the ways to organize a small business.

Question 70

Explain the process of appraising and evaluating employees' performance.