Deck 11: Strategy Monitoring

ملء الشاشة (f)
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سؤال
Competitive advantages normally are the result of superiority in one of three areas: feasibility,consistency,or consonance.
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سؤال
Too much emphasis on evaluating strategies may be expensive and counterproductive.
سؤال
Rumelt's criteria of consonance refers to the need for strategists to examine

A)inconsistent goals.
B)trends.
C)impractical objectives.
D)competitive advantages.
E)the costs associated with particular strategies.
سؤال
All of these are Richard Rumelt's criteria to evaluate a strategy EXCEPT

A)advantage.
B)consistency.
C)feasibility.
D)distinctiveness.
E)consonance.
سؤال
Consistency,distinctiveness,advantage,and feasibility are Richard Rumelt's four criteria for evaluating a strategy.
سؤال
What is the cornerstone of effective strategy evaluation?

A)Adequate and timely feedback
B)Quality and quantity of managers
C)Smaller ratio of top- to lower-level management
D)Evaluation preceding implementation stage
E)Punitive corrective actions
سؤال
Strategy-evaluation activities should ideally be performed

A)just on a periodic basis.
B)only at the onset of a problem.
C)on a continuous basis.
D)solely upon completion of major projects.
E)annually only.
سؤال
In Rumelt's work,the final broad test of strategy is its

A)advantage.
B)feasibility.
C)consonance.
D)consistency.
E)distinctiveness.
سؤال
Competitive advantage normally is the result of superiority in resources,skills,or

A)employees.
B)position.
C)consistency.
D)feasibility.
E)governance.
سؤال
According to Richard Rumelt,consonance and consistency are mostly based on a firm's external assessment.
سؤال
Adequate and timely feedback is critical to effective strategy evaluation.
سؤال
All of the following are reasons strategy evaluation is more difficult today EXCEPT

A)a dramatic increase in the environment's complexity.
B)the increasing number of variables.
C)the increase in the number of both domestic and world events affecting organizations.
D)the increasing time span for which planning can be done with any degree of certainty.
E)the rapid rate of obsolescence of even the best plans.
سؤال
Success today

A)guarantees success tomorrow.
B)is no guarantee of success tomorrow.
C)provides significant assurance of success tomorrow.
D)is all that really matters.
E)none of the above
سؤال
Modern organizational realities demand that employees demonstrate greater

A)flexibility.
B)innovation.
C)creativity.
D)initiative.
E)all of the above
سؤال
If success for one organizational department means failure for another department,then strategies may be

A)synergistic.
B)advantageous.
C)trendy.
D)feasible.
E)inconsistent.
سؤال
Which of the following is NOT a reason for the increasing difficulty of evaluating strategies?

A)Product life cycles are longer.
B)Domestic and world economies are less stable.
C)Product development cycles are shorter.
D)Technological advancement is more rapid.
E)Change is occurring more frequently.
سؤال
According to Rumelt,consistency and feasibility are largely based on a firm's internal assessment.
سؤال
What term refers to the need for strategists to examine sets of trends,as well as individual trends,in evaluating strategies?

A)Consistency
B)Consonance
C)Synergy
D)Feasibility
E)Advantage
سؤال
Strategies may be inconsistent if policy problems and issues continue to be brought to the top for resolution.
سؤال
With the passage of time strategy evaluation is becoming

A)increasingly difficult.
B)much simpler.
C)very convenient.
D)an unnecessary activity.
E)less important.
سؤال
Which of these is a basic activity of strategy evaluation?

A)Examining the underlying bases of current strategies
B)Measuring organizational performance
C)Taking corrective actions
D)Choices B and C only
E)All of the above
سؤال
Corrective actions are almost always ________ except when external and internal factors have not significantly changed and the firm is progressing satisfactorily toward achieving stated objectives.

A)unnecessary
B)needed
C)undesirable
D)prohibitively expensive
E)futile
سؤال
Evaluating strategies on a continuous rather than on a periodic basis allows benchmarks of progress to be established and more effectively monitored.
سؤال
It is most effective to conduct strategy evaluation annually,at the end of the fiscal year.
سؤال
A revised ________ should focus on changes in the organization's management,marketing,finance and accounting,production and operations,research and development (R&D),and management information systems (MIS)strengths and weaknesses.

A)mission
B)IFE Matrix
C)vision
D)EFE Matrix
E)EPM Matrix
سؤال
Explain why strategy evaluation can be a complex and sensitive undertaking.
سؤال
Which of the following is a corrective action a company might take to correct unfavorable variances?

A)Divesting a division
B)Revising objectives
C)Raising capital with stock or debt
D)Allocating resources differently
E)All of the above
سؤال
List and describe Rumelt's four criteria for evaluating strategies.
سؤال
If you discover during the course of strategy evaluation that major changes have occurred in the firm's internal strategic position,you should

A)continue on the present strategic course.
B)wait until the next quarter to see if things revert.
C)take corrective actions.
D)follow the original strategic plan.
E)none of the above
سؤال
Most quantitative criteria are geared to ________ objectives rather than to ________ objectives.

A)top-management;employee
B)short-term;annual
C)annual;long-term
D)environmental;community
E)long-term;short-term
سؤال
Which of these is a potential problem associated with using only quantitative criteria for selecting strategies?

A)Most quantitative criteria are geared to long-term objectives rather than annual objectives.
B)Different accounting methods can provide different results on many quantitative criteria.
C)Intuitive judgments are almost never used in deriving quantitative criteria.
D)Quantitative criteria include human factors that may be underlying causes of declining performance.
E)Quantitative criteria are not useful for comparisons of the firm's performance over different periods of time.
سؤال
What corrective actions might a firm take during strategy evaluation?

A)Revise the business mission
B)Issue stock
C)Revise objectives
D)Sell a division
E)All of the above
سؤال
Which of the following is NOT included in measuring organizational performance?

A)Comparing results to competitors' expectations
B)Examining progress being made toward meeting stated objectives
C)Investigating deviations from plans
D)Evaluating individual performance
E)Comparing expected results to actual results
سؤال
What are some of the reasons why strategy evaluation is becoming increasingly difficult with the passage of time?
سؤال
________ are quantitative criteria commonly used to evaluate strategies.

A)Cash budgets
B)Balanced Scorecards
C)Capital Asset Pricing Models
D)Financial ratios
E)Present value strategic analyses
سؤال
Strategy evaluation is becoming increasingly easier with the passage of time,given technological advances.
سؤال
The decreasing time span for which planning can be done with any degree of certainty is a reason strategy evaluation is more difficult today.
سؤال
Financial ratios are used to compare a firm's performance over different time periods,to compare the firm's performance to industry averages,and to compare a firm's performance with

A)overall business standards.
B)projected goals.
C)the performance of suppliers.
D)non-financial ratios.
E)the performance of competitors.
سؤال
Regardless of the size of the organization,a certain amount of "management by wandering around" at all levels is essential to effective strategy evaluation.
سؤال
A revised ________ should indicate how effective a firm's strategies have been in response to key opportunities and threats.

A)IFE Matrix
B)mission
C)EFE Matrix
D)vision
E)CPM Matrix
سؤال
Most quantitative evaluation criteria are geared to long-term objectives rather than annual objectives.
سؤال
Corrective action in strategy evaluation is necessary to keep an organization on track toward achieving stated objectives.
سؤال
Intuitive judgments are almost always involved in deriving quantitative criteria.
سؤال
Measuring organizational performance requires making changes to reposition a firm competitively for the future.
سؤال
Criteria for evaluating strategies should be measurable and easily verifiable.
سؤال
Taking corrective actions,requires making changes to competitively reposition a firm for the future.
سؤال
Measuring organizational performance includes comparing expected results to actual results,investigating deviations from plans,evaluating individual performance,and examining progress being made toward meeting stated objectives.
سؤال
When measuring organizational performance,a comparison should be made between expected results and actual results.
سؤال
Strengths,weaknesses,opportunities,cost and threats that represent the bases of current strategies should continually be monitored for change because it is not really a question of whether these factors will change,but rather when they will change and in what ways.
سؤال
According to author Alvin Toffler,what occurs when the nature,types,and speed of changes overpower an individual's or organization's ability and capacity to adapt?

A)Corporate insecurity
B)Corrective actions
C)Future shock
D)Corporate agility
E)Projected performance
سؤال
Corrective action should do all of the following EXCEPT

A)capitalize upon internal strengths.
B)avoid external opportunities.
C)avoid,reduce,or mitigate external threats.
D)improve internal weaknesses.
E)strengthen an organization's competitive position.
سؤال
According to Alvin Toffler,future shock occurs when the nature,type,and speed of changes overpower an individual's or organization's ability and capacity to adapt.
سؤال
Taking corrective actions does not necessarily mean that existing strategies will be abandoned,or even that new strategies must be formulated.
سؤال
Changes in the organization's management,marketing,finance and accounting,production and operations,research and development (R&D),and management information systems (MIS)strengths and weaknesses should all be points of focus of a revised EFE Matrix in strategy evaluation.
سؤال
According to researchers,all of the following encourage individuals to accept change EXCEPT

A)having a cognitive understanding of the changes.
B)having a sense of control over the situation.
C)having an awareness that necessary actions are going to be taken to implement change.
D)participating in strategy-evaluation activities.
E)being overpowered by the nature,types,and speed of changes.
سؤال
In strategy evaluation,a revised IFE Matrix should indicate how effective a firm's strategies have been in response to key opportunities and threats.
سؤال
Corrective actions are expected to

A)strengthen an organization's competitive position in its industry.
B)streamline asset holdings.
C)have no risk.
D)involve abandoning existing strategies.
E)all of the above
سؤال
Research suggests that which of the following is one of the best ways to overcome individuals' resistance to change in strategy evaluation?

A)Participation
B)Command-and-control
C)Laissez-faire system
D)Rational argument
E)Emotional reactions
سؤال
Alvin Toffler argues that environments are becoming so dynamic and complex that they threaten people and organizations with future shock,in his thought-provoking books entitled Future Shock and The Third Wave.
سؤال
Financial ratios are rarely used as criteria to evaluate strategies.
سؤال
What aims to balance long-term with short-term concerns,financial with nonfinancial concerns,and internal with external concerns?

A)Contingency planning
B)The Balanced Scorecard approach
C)Taking corrective action
D)Benchmarking
E)Consonance
سؤال
Controls need to be ________ rather than ________.

A)action-oriented;information-oriented
B)cultural;political
C)qualitative;quantitative
D)measurable;timely
E)universal;diverse
سؤال
Yahoo was one of the world's most admired companies,according to Fortune's 2014 evaluation.
سؤال
What three questions must be asked when using Balanced Scorecard Analysis?
سؤال
Strategy-evaluation activities must be meaningful,that is,they should specifically relate to a firm's objectives.
سؤال
Each year,Fortune publishes strategy-evaluation research on both the United States and other countries.
سؤال
The strategy-evaluation process should

A)dominate decisions.
B)be complex.
C)be cumbersome.
D)foster mutual understanding and trust.
E)be highly restrictive.
سؤال
The strategy-evaluation process should foster

A)mutual understanding.
B)doubt.
C)corporate culture.
D)complexity.
E)division.
سؤال
List and describe each of the three strategy-evaluation activities.
سؤال
In evaluating strategies,what three critical comparisons are made using financial ratios?
سؤال
The Fortune 50 includes all of the following EXCEPT

A)the largest banks.
B)the largest hospitals.
C)the largest retailers.
D)the largest transportation companies.
E)the largest utilities.
سؤال
Which of the following is NOT a key attribute that serves as one of the evaluative criteria for Fortune's "America's Most Admired Companies"?

A)People management
B)Innovativeness
C)Financial soundness
D)Amount of physical resources
E)Social responsibility
سؤال
Which of the following is true regarding the design of a firm's strategy-evaluation system?

A)There is a one-size-fits-all system that works for all companies.
B)It does not need to take into account the organization's size.
C)The management style of a firm has no bearing on the design.
D)It should be determined based on the unique aspects of a company.
E)There is one ideal system.
سؤال
________ organizations require more elaborate and detailed strategy-evaluation systems than ________ ones,because it is more difficult to coordinate efforts among different divisions and functional areas.

A)Non-profit;for-profit
B)For-profit;non-profit
C)Large;small
D)Small;large
E)Foreign;domestic
سؤال
The construction of a Balanced Scorecard is consistent across organizations and industries.
سؤال
The Balanced Scorecard approach addresses the question "How satisfied are the firm's customers?"
سؤال
Which of the following is NOT one of the four perspectives from which the Balanced Scorecard allows firms to evaluate strategies?

A)Social responsibility
B)Financial performance
C)Customer knowledge
D)Internal business processes
E)Learning and growth
سؤال
What are the four different perspectives related to the Balanced Scorecard and what does the Balanced Scorecard attempt to balance?
سؤال
According to research,participation in strategy-evaluation activities is one of the best ways to overcome resistance to change.
سؤال
Timely approximate information is generally more desirable as a basis for strategy evaluation than accurate information that does not depict the present.
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ملء الشاشة (f)
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Deck 11: Strategy Monitoring
1
Competitive advantages normally are the result of superiority in one of three areas: feasibility,consistency,or consonance.
False
2
Too much emphasis on evaluating strategies may be expensive and counterproductive.
True
3
Rumelt's criteria of consonance refers to the need for strategists to examine

A)inconsistent goals.
B)trends.
C)impractical objectives.
D)competitive advantages.
E)the costs associated with particular strategies.
B
4
All of these are Richard Rumelt's criteria to evaluate a strategy EXCEPT

A)advantage.
B)consistency.
C)feasibility.
D)distinctiveness.
E)consonance.
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5
Consistency,distinctiveness,advantage,and feasibility are Richard Rumelt's four criteria for evaluating a strategy.
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6
What is the cornerstone of effective strategy evaluation?

A)Adequate and timely feedback
B)Quality and quantity of managers
C)Smaller ratio of top- to lower-level management
D)Evaluation preceding implementation stage
E)Punitive corrective actions
فتح الحزمة
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فتح الحزمة
k this deck
7
Strategy-evaluation activities should ideally be performed

A)just on a periodic basis.
B)only at the onset of a problem.
C)on a continuous basis.
D)solely upon completion of major projects.
E)annually only.
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8
In Rumelt's work,the final broad test of strategy is its

A)advantage.
B)feasibility.
C)consonance.
D)consistency.
E)distinctiveness.
فتح الحزمة
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فتح الحزمة
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9
Competitive advantage normally is the result of superiority in resources,skills,or

A)employees.
B)position.
C)consistency.
D)feasibility.
E)governance.
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10
According to Richard Rumelt,consonance and consistency are mostly based on a firm's external assessment.
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11
Adequate and timely feedback is critical to effective strategy evaluation.
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12
All of the following are reasons strategy evaluation is more difficult today EXCEPT

A)a dramatic increase in the environment's complexity.
B)the increasing number of variables.
C)the increase in the number of both domestic and world events affecting organizations.
D)the increasing time span for which planning can be done with any degree of certainty.
E)the rapid rate of obsolescence of even the best plans.
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13
Success today

A)guarantees success tomorrow.
B)is no guarantee of success tomorrow.
C)provides significant assurance of success tomorrow.
D)is all that really matters.
E)none of the above
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14
Modern organizational realities demand that employees demonstrate greater

A)flexibility.
B)innovation.
C)creativity.
D)initiative.
E)all of the above
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 122 في هذه المجموعة.
فتح الحزمة
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15
If success for one organizational department means failure for another department,then strategies may be

A)synergistic.
B)advantageous.
C)trendy.
D)feasible.
E)inconsistent.
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16
Which of the following is NOT a reason for the increasing difficulty of evaluating strategies?

A)Product life cycles are longer.
B)Domestic and world economies are less stable.
C)Product development cycles are shorter.
D)Technological advancement is more rapid.
E)Change is occurring more frequently.
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17
According to Rumelt,consistency and feasibility are largely based on a firm's internal assessment.
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18
What term refers to the need for strategists to examine sets of trends,as well as individual trends,in evaluating strategies?

A)Consistency
B)Consonance
C)Synergy
D)Feasibility
E)Advantage
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19
Strategies may be inconsistent if policy problems and issues continue to be brought to the top for resolution.
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20
With the passage of time strategy evaluation is becoming

A)increasingly difficult.
B)much simpler.
C)very convenient.
D)an unnecessary activity.
E)less important.
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21
Which of these is a basic activity of strategy evaluation?

A)Examining the underlying bases of current strategies
B)Measuring organizational performance
C)Taking corrective actions
D)Choices B and C only
E)All of the above
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22
Corrective actions are almost always ________ except when external and internal factors have not significantly changed and the firm is progressing satisfactorily toward achieving stated objectives.

A)unnecessary
B)needed
C)undesirable
D)prohibitively expensive
E)futile
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23
Evaluating strategies on a continuous rather than on a periodic basis allows benchmarks of progress to be established and more effectively monitored.
فتح الحزمة
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24
It is most effective to conduct strategy evaluation annually,at the end of the fiscal year.
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25
A revised ________ should focus on changes in the organization's management,marketing,finance and accounting,production and operations,research and development (R&D),and management information systems (MIS)strengths and weaknesses.

A)mission
B)IFE Matrix
C)vision
D)EFE Matrix
E)EPM Matrix
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26
Explain why strategy evaluation can be a complex and sensitive undertaking.
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27
Which of the following is a corrective action a company might take to correct unfavorable variances?

A)Divesting a division
B)Revising objectives
C)Raising capital with stock or debt
D)Allocating resources differently
E)All of the above
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28
List and describe Rumelt's four criteria for evaluating strategies.
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29
If you discover during the course of strategy evaluation that major changes have occurred in the firm's internal strategic position,you should

A)continue on the present strategic course.
B)wait until the next quarter to see if things revert.
C)take corrective actions.
D)follow the original strategic plan.
E)none of the above
فتح الحزمة
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فتح الحزمة
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30
Most quantitative criteria are geared to ________ objectives rather than to ________ objectives.

A)top-management;employee
B)short-term;annual
C)annual;long-term
D)environmental;community
E)long-term;short-term
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31
Which of these is a potential problem associated with using only quantitative criteria for selecting strategies?

A)Most quantitative criteria are geared to long-term objectives rather than annual objectives.
B)Different accounting methods can provide different results on many quantitative criteria.
C)Intuitive judgments are almost never used in deriving quantitative criteria.
D)Quantitative criteria include human factors that may be underlying causes of declining performance.
E)Quantitative criteria are not useful for comparisons of the firm's performance over different periods of time.
فتح الحزمة
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k this deck
32
What corrective actions might a firm take during strategy evaluation?

A)Revise the business mission
B)Issue stock
C)Revise objectives
D)Sell a division
E)All of the above
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 122 في هذه المجموعة.
فتح الحزمة
k this deck
33
Which of the following is NOT included in measuring organizational performance?

A)Comparing results to competitors' expectations
B)Examining progress being made toward meeting stated objectives
C)Investigating deviations from plans
D)Evaluating individual performance
E)Comparing expected results to actual results
فتح الحزمة
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34
What are some of the reasons why strategy evaluation is becoming increasingly difficult with the passage of time?
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35
________ are quantitative criteria commonly used to evaluate strategies.

A)Cash budgets
B)Balanced Scorecards
C)Capital Asset Pricing Models
D)Financial ratios
E)Present value strategic analyses
فتح الحزمة
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36
Strategy evaluation is becoming increasingly easier with the passage of time,given technological advances.
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37
The decreasing time span for which planning can be done with any degree of certainty is a reason strategy evaluation is more difficult today.
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38
Financial ratios are used to compare a firm's performance over different time periods,to compare the firm's performance to industry averages,and to compare a firm's performance with

A)overall business standards.
B)projected goals.
C)the performance of suppliers.
D)non-financial ratios.
E)the performance of competitors.
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39
Regardless of the size of the organization,a certain amount of "management by wandering around" at all levels is essential to effective strategy evaluation.
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40
A revised ________ should indicate how effective a firm's strategies have been in response to key opportunities and threats.

A)IFE Matrix
B)mission
C)EFE Matrix
D)vision
E)CPM Matrix
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41
Most quantitative evaluation criteria are geared to long-term objectives rather than annual objectives.
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42
Corrective action in strategy evaluation is necessary to keep an organization on track toward achieving stated objectives.
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43
Intuitive judgments are almost always involved in deriving quantitative criteria.
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44
Measuring organizational performance requires making changes to reposition a firm competitively for the future.
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45
Criteria for evaluating strategies should be measurable and easily verifiable.
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46
Taking corrective actions,requires making changes to competitively reposition a firm for the future.
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47
Measuring organizational performance includes comparing expected results to actual results,investigating deviations from plans,evaluating individual performance,and examining progress being made toward meeting stated objectives.
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48
When measuring organizational performance,a comparison should be made between expected results and actual results.
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49
Strengths,weaknesses,opportunities,cost and threats that represent the bases of current strategies should continually be monitored for change because it is not really a question of whether these factors will change,but rather when they will change and in what ways.
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50
According to author Alvin Toffler,what occurs when the nature,types,and speed of changes overpower an individual's or organization's ability and capacity to adapt?

A)Corporate insecurity
B)Corrective actions
C)Future shock
D)Corporate agility
E)Projected performance
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51
Corrective action should do all of the following EXCEPT

A)capitalize upon internal strengths.
B)avoid external opportunities.
C)avoid,reduce,or mitigate external threats.
D)improve internal weaknesses.
E)strengthen an organization's competitive position.
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52
According to Alvin Toffler,future shock occurs when the nature,type,and speed of changes overpower an individual's or organization's ability and capacity to adapt.
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53
Taking corrective actions does not necessarily mean that existing strategies will be abandoned,or even that new strategies must be formulated.
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54
Changes in the organization's management,marketing,finance and accounting,production and operations,research and development (R&D),and management information systems (MIS)strengths and weaknesses should all be points of focus of a revised EFE Matrix in strategy evaluation.
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55
According to researchers,all of the following encourage individuals to accept change EXCEPT

A)having a cognitive understanding of the changes.
B)having a sense of control over the situation.
C)having an awareness that necessary actions are going to be taken to implement change.
D)participating in strategy-evaluation activities.
E)being overpowered by the nature,types,and speed of changes.
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56
In strategy evaluation,a revised IFE Matrix should indicate how effective a firm's strategies have been in response to key opportunities and threats.
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57
Corrective actions are expected to

A)strengthen an organization's competitive position in its industry.
B)streamline asset holdings.
C)have no risk.
D)involve abandoning existing strategies.
E)all of the above
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58
Research suggests that which of the following is one of the best ways to overcome individuals' resistance to change in strategy evaluation?

A)Participation
B)Command-and-control
C)Laissez-faire system
D)Rational argument
E)Emotional reactions
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59
Alvin Toffler argues that environments are becoming so dynamic and complex that they threaten people and organizations with future shock,in his thought-provoking books entitled Future Shock and The Third Wave.
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60
Financial ratios are rarely used as criteria to evaluate strategies.
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61
What aims to balance long-term with short-term concerns,financial with nonfinancial concerns,and internal with external concerns?

A)Contingency planning
B)The Balanced Scorecard approach
C)Taking corrective action
D)Benchmarking
E)Consonance
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62
Controls need to be ________ rather than ________.

A)action-oriented;information-oriented
B)cultural;political
C)qualitative;quantitative
D)measurable;timely
E)universal;diverse
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63
Yahoo was one of the world's most admired companies,according to Fortune's 2014 evaluation.
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64
What three questions must be asked when using Balanced Scorecard Analysis?
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65
Strategy-evaluation activities must be meaningful,that is,they should specifically relate to a firm's objectives.
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66
Each year,Fortune publishes strategy-evaluation research on both the United States and other countries.
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67
The strategy-evaluation process should

A)dominate decisions.
B)be complex.
C)be cumbersome.
D)foster mutual understanding and trust.
E)be highly restrictive.
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68
The strategy-evaluation process should foster

A)mutual understanding.
B)doubt.
C)corporate culture.
D)complexity.
E)division.
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69
List and describe each of the three strategy-evaluation activities.
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70
In evaluating strategies,what three critical comparisons are made using financial ratios?
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71
The Fortune 50 includes all of the following EXCEPT

A)the largest banks.
B)the largest hospitals.
C)the largest retailers.
D)the largest transportation companies.
E)the largest utilities.
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72
Which of the following is NOT a key attribute that serves as one of the evaluative criteria for Fortune's "America's Most Admired Companies"?

A)People management
B)Innovativeness
C)Financial soundness
D)Amount of physical resources
E)Social responsibility
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73
Which of the following is true regarding the design of a firm's strategy-evaluation system?

A)There is a one-size-fits-all system that works for all companies.
B)It does not need to take into account the organization's size.
C)The management style of a firm has no bearing on the design.
D)It should be determined based on the unique aspects of a company.
E)There is one ideal system.
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74
________ organizations require more elaborate and detailed strategy-evaluation systems than ________ ones,because it is more difficult to coordinate efforts among different divisions and functional areas.

A)Non-profit;for-profit
B)For-profit;non-profit
C)Large;small
D)Small;large
E)Foreign;domestic
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75
The construction of a Balanced Scorecard is consistent across organizations and industries.
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76
The Balanced Scorecard approach addresses the question "How satisfied are the firm's customers?"
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77
Which of the following is NOT one of the four perspectives from which the Balanced Scorecard allows firms to evaluate strategies?

A)Social responsibility
B)Financial performance
C)Customer knowledge
D)Internal business processes
E)Learning and growth
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78
What are the four different perspectives related to the Balanced Scorecard and what does the Balanced Scorecard attempt to balance?
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79
According to research,participation in strategy-evaluation activities is one of the best ways to overcome resistance to change.
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80
Timely approximate information is generally more desirable as a basis for strategy evaluation than accurate information that does not depict the present.
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