Deck 15: Change Management

Question 1

The following are steps in a traditional change process EXCEPT FOR:

A)unfreezing the status quo.
B)maintaining complacency.
C)changing to a new state.
D)refreezing the new change to make it permanent.

Answer 1

B

Question 2

Employees often fear any change in their work environment may reduce their:

A)suspension of work.
B)employment turnover.
C)unemployment income.
D)job security or income.
E)cultural diversity.

Answer 2

D

Question 3

One of the most well-documented findings in the study of people at work is that individuals:

A)resist discipline.
B)resist change.
C)create games at work.
D)dislike work.
E)welcome change.

Answer 3

B

Question 4

Creativity can be viewed as a fourfold process consisting of all of the following EXCEPT FOR:

A)ideas.
B)innovation.
C)incubation.
D)inspiration.
E)perception.

Question 5

The process of makingsystematic change in an organization is referred to as:

A)organization development.
B)strategic planning.
C)organization downsizing.
D)corporate by-laws.
E)static equilibrium.

Question 6

The reasons that people resist change include all of the following EXCEPT FOR:

A)threat to jobs and income.
B)threat to ego.
C)humans are creatures of habit.
D)threat to established power relationships.
E)fear of the unknown.

Question 7

The ability to combine ideas in a unique way or to make unusual associations between ideas is called:

A)innovation.
B)analogy.
C)creativity.
D)idealistic.
E)dreaming.

Question 8

Techniques to overcome resistance to change include all of the following EXCEPT FOR:

A)opening channels of communication.
B)building trust.
C)providing incentives.
D)announcing change in the newspaper.
E)involving your employees.

Question 9

External forces that create a need for change for a supervisor include the following EXCEPT FOR:

A)economic forces.
B)long range plans.
C)government regulations.
D)technology.
E)the marketplace.

Question 10

The type of resistance efforts that are more subtle and difficult for a supervisor to recognize are the:

A)overt resistance efforts.
B)implicit resistance efforts.
C)deferred resistance efforts.
D)immediate resistance efforts.
E)immediate hostility efforts.

Question 11

Outside consultants hired by an organization to provide advice and assistance for major system- wide changes may be at a disadvantage because they have an inadequate understanding of the
Organization's:

A)operating procedures.
B)history.
C)culture.
D)personnel.
E)all of the above.

Question 12

In the traditional change process,unfreezing the equilibrium state can be achieved by the following ways EXCEPT FOR:

A)combining the increase of driving forces with the decrease of restraining forces.
B)decreasing restraining forces.
C)not combining the increase of driving forces with the decrease of restraining forces.
D)increasing driving forces.

Question 13

Many of today's supervisors are having to learn to manage in a world of constant:

A)autonomy.
B)change.
C)complacency.
D)independence.
E)stagnation.

Question 14

Internal forces that create a need for change for a supervisor include the following EXCEPT FOR:

A)compensation and benefits.
B)new equipment.
C)government regulations.
D)employee attitudes.
E)long range plans.

Question 15

An alteration of an organization's environment,structure,technology,or people is referred to as:

A)expansion.
B)change.
C)reduction.
D)improvement.
E)modification.

Question 16

Evaluative statements or judgments made by employees concerning objects,people,or events that reflect how people feel about something are their:

A)social responsibilities.
B)attitudes.
C)expected values.
D)decision trees.
E)implicit values.

Question 17

The type of view of change that takes into consideration that environments are both uncertain and dynamic is the:

A)mechanistic model.
B)conservative view.
C)traditional view.
D)contemporary view
E)bureaucratic model.

Question 18

Resistance to change can surface in the following forms for a supervisor EXCEPT FOR:

A)overt.
B)immediate.
C)deferred.
D)implicit.
E)covert.

Question 19

People who act as catalysts and assume the responsibility for overseeing the change process are called:

A)creditors.
B)change agents.
C)stockholders.
D)stakeholders.
E)wholesalers.

Question 20

The process of turning a creative idea into a useful product or service,or method of operation is called:

A)idealistic.
B)analogy.
C)innovation.
D)creativity.
E)dreaming.

Question 21

When employees have not been involved in a change from its beginning,they will usually actively support the change.

Question 22

In the creative process,the moment when all your prior efforts come together successfully is referred to as:

A)inspiration.
B)innovation.
C)incubation.
D)perception.
E)illusion.

Question 23

Of the reasons given for resisting change,which one threatens the specialized skills held by an employee?

A)Threat to established power relationships
B)Selective perception
C)Threat to expertise
D)Threat to interpersonal relationships

Question 24

An innovative culture is likely to have the following characterisitcs EXCEPT FOR:

A)low external controls.
B)acceptance of ambiguity.
C)closed systems focus.
D)tolerance of risks.
E)tolerance of the impractical.

Question 25

The interpersonal relationships that are part of a person's job seldom play an important role in satisfying the individual's social needs.

Question 26

In the dynamic world of global competition,organizations must create new products and services and adopt state-of-the-art technology if they are to compete successfully.

Question 27

Research finds that champions have common personality characteristics that include all of the following EXCEPT:

A)extremely high self-confidence
B)persistence.
C)energy.
D)tendency to take risks.
E)low levels of innovation.

Question 28

It would,indeed,simplify the supervisor's job if,for example,no new products were introduced,government regulations were never modified,technology never changed,or employees' needs didn't shift.

Question 29

Resistance to change surfaces in many forms.It can be overt,implicit,immediate,or deferred.It is hard for supervisors to deal with resistance when it is overt and immediate.

Question 30

In the three-step process of change,the step in which we stabilize the new situation by balancing the driving and restraining forces is known as:

A)unfreezing.
B)flash freezing.
C)deep freezing.
D)refreezing.

Question 31

Resistance to change can be reduced through communication with employees to help them see the logic of the change.

Question 32

Sitting on an idea and using the time to collect massive data that may be stored,retrieved,studied,reshaped,and molded into something new is referred to as the process of:

A)inspiration.
B)job design.
C)incubation.
D)perception.
E)innovation.

Question 33

When the grapevine is active with rumors of cutbacks abd layoffs,what type of communication should be used by the supervisor to calm the workforce?

A)convoluted and obtuse.
B)loud and overbearing.
C)honest and open.
D)ambiguous and misleading.
E)cool and detached.

Question 34

When considering the internal forces creating a need for change,remember that an organizations workforce is rarely static and its composition changes in all of the following ways EXCEPT:

A)species.
B)age.
C)education.
D)gender.
E)nationality.
TRUE/FALSE.Write 'T' if the statement is true and 'F' if the statement is false.

Question 35

A pay increase,a new title,flexible work hours,or increased job autonomy are additional examples of incentives that can help reduce resistance to change.

Question 36

The traditional view of change might have been appropriate to the relatively calm environment that most organizations faced:

A)before the 1920s.
B)in the 1980s and 1990s.
C)in the 1950s,1960s,and 1970s.
D)in the 1930s and 1940s.

Question 37

Of the variables found to stimulate innovation,within the Human Resource category,we find that innovative organizations do all of the following EXCEPT FOR:

A)seek employees that are not creative and resist change.
B)actively promote development.
C)offer employees high job security to reduce the fear of getting fired for making a mistake.
D)encourage individuals to become champions of change.
E)actively promote training.

Question 38

According to the three-step description of the change process,successful change requires unfreezing the status quo,changing to a new state,and refreezing the new change to make it permanent.

Question 39

Individuals shape the world through their perceptions.

Question 40

Innovations are evaluative statements or judgments concerning objects,people or events.