Deck 11: Managing Human Resources

Question 1

The Family and Medical Leave Act established mandatory safety and health standards in organizations for working families.

Answer 1

False

Question 2

Vocational Rehabilitation Act provides for possible compensatory and punitive damages plus traditional back pay for cases of intentional discrimination.

Answer 2

False

Question 3

Challenging assignments and creative development opportunities are part of the new social contract between employees and employers.

Answer 3

True

Question 4

The set of activities that are undertaken to attract, develop and maintain an effective work force refers to human resource management.

Question 5

The economic value of the knowledge, experience, skills, and capabilities of employees refers to personal capital.

Question 6

Human resource management is a matching process, integrating the federal laws with employee skills.

Question 7

People who work for an organization, but not on a permanent or full-time basis are called "employees of choice."

Question 8

Employability and personal responsibility are part of the old social contract between employees and employers.

Question 9

Employability and personal responsibility are part of the new social contract between employees and employers.

Question 10

A key element of the strategic approach to human resource management argues that human resource management is not a matching process and managers should avoid attempts to match or integrate employees to organization's strategy and goals.

Question 11

Affirmative action requires that an employer take positive steps to guarantee promotion from within.

Question 12

All managers are involved in human resource management.

Question 13

Hiring and keeping quality employees is one of the most urgent concerns for today's organizations.

Question 14

Standard training programs and routine jobs are part of the old social contract between employees and employers.

Question 15

Prohibition of discrimination of qualified individuals by employers on the basis of disability and the requirement "reasonable accommodations" be provided are enforced by the Americans with Disabilities Act of 1990.

Question 16

The Civil Rights Act of 1964 created the Equal Employment Opportunity Commission.

Question 17

Sexual harassment is a violation of Title VII of the Civil Rights Act.

Question 18

Affirmative action is a policy requiring employers to take positive steps to guarantee equal opportunities for people within protected groups.

Question 19

Discrimination in employment on the basis of race or religion is prohibited by the Civil Rights Act of 1964.

Question 20

The three primary goals of HRM are to attract the right people, manage talent so people achieve their potential, and maintain the workforce over the long term.

Question 21

A systematic process of gathering and interpreting information about the essential duties refers to job design.

Question 22

Affirmative action refers to the use of goals, timetables, or other methods in recruiting to promote the hiring, development, and retention of protected groups.

Question 23

Human resource specialists, with the matching model, exploit the newly hired employees.

Question 24

A device for collecting information about an applicant's education, previous job experience, and other background characteristics refers to a resume.

Question 25

One of the fastest-growing approaches to recruiting today is the use of the Internet, called E-cruiting.

Question 26

An "employer of choice" is a company that is highly attractive to potential employees because of human resources practices that focuses on tangible and intangible benefits.

Question 27

Telecommuting means using computers and telephones at the office.

Question 28

Human resource planning refers to the forecasting of human resource needs and the projected matching of individuals with expected job vacancies.

Question 29

Getting referrals from current employees is a highly effective method used for recruiting.

Question 30

A written test designed to measure a particular attribute such as intelligence or aptitude is called an employment test.

Question 31

Job description is the process of determining the skills, abilities, and other attributes a person needs to perform a particular job.

Question 32

One of the questions that human resource planning should consider includes "what is the profit margin and inventory turnover rate?"

Question 33

A one-way communication channel that allows the organization to obtain information about the applicant is an interview.

Question 34

The first three steps involved in attracting an effective work force are HR planning, choosing recruiting sources, and selecting the candidate.

Question 35

Research shows that realistic job previews lower employee satisfaction and increase turnover.

Question 36

Assessment centers are normally located in a firm's accounting department and have the responsibility of assessing other departments for the costs involved with human resource management.

Question 37

A virtual interview is an interview in which the candidate meets with several interviewers who take turns asking questions.

Question 38

The process of determining the skills, abilities, and other attributes a person needs to perform a particular job refers to orientation.

Question 39

Unfortunately, today, part-time and temporary workers are not used by most companies.

Question 40

Recruiting activities can be divided into (1) internal recruiting including "promote from within" policies, and (2) external recruiting including the use of headhunters.

Question 41

Competency-based pay systems are also called skill-based pay systems.

Question 42

Coaching is when an experienced employee guides and supports a less-experienced employee.

Question 43

The process of determining the value of jobs within an organization through an examination of job content refers to job evaluation.

Question 44

The in-basket simulation requires the applicant to play the role of a manager who must decide how to respond to ten memos in his or her in-basket within a two-hour period.

Question 45

Recruiters are now viewing the profiles and pictures of candidates on social networking sites such as Facebook and MySpace.

Question 46

According to MANAGER SHOPTALK in chapter 11, job applicants should wear clothing that makes a fashion statement to interviews.

Question 47

BARS is a rating technique that relates an employee's performance to specific job-related incidents.

Question 48

A type of rating error that occurs when an employee receives the same rating on all dimensions regardless of his or her performance on individual ones refers to the halo effect.

Question 49

Orientation tests may include intelligence tests, aptitude and ability test, and personality inventories.

Question 50

A type of training in which an experienced employee "adopts" a new employee to teach him or her how to perform job duties is known as on-the-job training.

Question 51

Training and development represent a planned effort by an organization to facilitate employees' learning of job-related skills and behaviors.

Question 52

A corporate university is an in-house training and education facility that offers broad-based learning opportunities for employees.

Question 53

An in-house training and education facility that offers broad-based learning opportunities for employees refers to on-the-job training.

Question 54

Job evaluation comprises the steps of observing and assessing employee performance, recording the assessment, and providing feedback to the employee.

Question 55

Wage and salary surveys show what other organizations pay incumbents in jobs that match a sample of "key" jobs selected by the organization.

Question 56

Coaching is a method of directing, instructing and training a person with the goal to develop specific management skills.

Question 57

A process that uses multiple raters, including self-rating, to appraise employee performance and guide development refers to 180-degree feedback.

Question 58

BARS stand for Behaviorally Administered Rating Scale and is used to measure performance evaluation errors.

Question 59

Managers must acknowledge that jobs are multidimensional and job performances may be multidimensional as well to obtain an accurate performance rating.

Question 60

Pay-for-performance is incentive pay that ties at least part of compensation to employee effort and performance.

Question 61

Which Health/Safety law requires continued health insurance coverage (paid by employee) following termination?

A) Consolidated Omnibus Budget Reconciliation Act
B) Health Maintenance Organization Act
C) Occupational Safety and Health Act
D) Family and Medical Leave Act
E) None of these

Question 62

Lainie was denied a promotion to partner in her accounting firm because of her gender. Lainie is a victim of

A) discrimination.
B) affirmative action.
C) equal employment opportunity.
D) employment-at-will.
E) termination-at-will.

Question 63

An exit interview is an interview conducted with departing employees to determine the reasons for their termination.

Question 64

Unfortunately, today's organizations offer universal, "one-size-fits-all" benefits packages, rather than pay-for-performance.

Question 65

The strategic approach to human resource management recognizes key elements. Which of the following is NOT an ingredient in successful human resource management?

A) All managers are human resource managers.
B) Employees are viewed as assets.
C) Human resource management is a matching process.
D) Only top-line managers are predominantly human resource managers.
E) All of these are examples of key ingredients in human resource management.

Question 66

____ refers to the activities undertaken to attract, develop, and maintain an effective workforce within an organization.

A) Human resource management
B) Recruitment
C) Talent search
D) Strategic management
E) Operations management

Question 67

The hiring of applicants based on criteria that are not job-related is called

A) affirmative action.
B) equal employment opportunity.
C) discrimination.
D) reverse discrimination.
E) employment-at-will.

Question 68

____ is a policy requiring employers to be proactive in being certain that equal opportunity exists for all within their organization.

A) Equal employment opportunity
B) Discrimination
C) Reverse discrimination
D) Affirmative action
E) Employment-at-will

Question 69

All of the following are current strategic issues of particular concern to managers EXCEPT

A) right people to become more competitive on a global basis.
B) right people for improving quality, innovation, and customer service.
C) right people to become more competitive on a local basis.
D) right people to retain during mergers and acquisitions.
E) right people to apply new information technology for e-business.

Question 70

The value of an exit interview is to provide an excellent and inexpensive tool for learning about pockets of dissatisfaction within the organization and hence for reducing future turnover.

Question 71

Benefits make up more than 60 percent of labor costs in the United States.

Question 72

Exit interviews are valuable HR tools only if the departing employee leaves voluntarily.

Question 73

Greene, Inc. requires that all managers undergo gender sensitivity training with the intent of eliminating gender stereotypes in the organization. This is an example of

A) equal employment opportunity.
B) affirmative action.
C) cultural bias.
D) employment-at-will.
E) sexual harassment.

Question 74

Which of the following restricts mandatory retirement?

A) The Americans with Disabilities Act
B) The Immigration Reform and Control Act
C) The Vocational Rehabilitation Act
D) The Age Discrimination in Employment Act
E) The Vietnam-Era Veterans Readjustment Act

Question 75

Family and Medical Leave Act require employers to provide up to ____ weeks unpaid leave for childbirth, adoption, or family emergencies.

A) 8
B) 12
C) 16
D) 24
E) 52

Question 76

Which of the following created the Equal Employment Opportunity Commission?

A) Americans with Disabilities Act
B) Civil Rights Act
C) Equal Pay Act
D) Vocational Rehabilitation Act
E) Immigration Reform and Control Act

Question 77

The ____ prohibits discrimination based on physical or mental disability.

A) Civil Rights Act
B) Immigration Reform and Control Act
C) Vocational Rehabilitation Act
D) Age Discrimination in Employment Act
E) Vietnam-Era Veterans Readjustment Act

Question 78

Today, more than ever, strategic decisions are related to human resource considerations. Which of the following refers to the economic value of the knowledge, experience, skills, and capabilities of employees?

A) Human capital
B) Economic capital
C) Contingency assets
D) Capital assets
E) Economic assets

Question 79

All of the following are goals of human resource management EXCEPT

A) finding the right people for the job.
B) managing talent so people achieve their potential.
C) maintaining an effective work force.
D) turning over an effective workforce.
E) both attracting an effective work force and maintaining an effective work force.

Question 80

The ____ prohibits discrimination against qualified individuals by employers for a demand of "reasonable accommodation."

A) Civil Rights Act
B) American with Disabilities Act
C) Vocational Rehabilitation Act
D) Family and Medical Leave Act
E) Equal Pay Act