Deck 17: Leading Teams

Question 1

A tremendous impact on team processes and effectiveness can come from the diversity of the team.

Answer 1

True

Question 2

A special purpose team is basically the same as a problem solving team.

Answer 2

False

Question 3

A team shares or rotate leadership roles while a group has a designated strong leader.

Answer 3

True

Question 4

A group and a team are interchangeable terms.

Question 5

Self-directed teams consist of 5 to 20 multi-skilled workers who rotate jobs and produce an entire product or service.

Question 6

A horizontal team is a formal team of employees from different departments in a mattress manufacturing plant who have the same assignment of testing the new mattresses for comfortability by laying down on the mattresses.

Question 7

Team members take the responsibilities of scheduling work and vacations and ordering materials in a self-directed team.

Question 8

Productive output pertains to the team's ability to meet the personal needs of its members.

Question 9

Horizontal teams are created by the organization as part of the formal organization structure.

Question 10

Employee involvement represents a revolution in business prompted by the success of teamwork in German companies.

Question 11

The virtual teams have resulted from globalization and advances in technology.

Question 12

A team is defined as a group of two or more people who interact and coordinate their work to accomplish a specific objective.

Question 13

A vertical team typically includes only one department in an organization.

Question 14

A formal team composed of employees from different areas of expertise and from different levels in the organization's formal chain of command is called a vertical team.

Question 15

Work team effectiveness is based on two outcomes--productive output and marketplace acceptance.

Question 16

A free rider is a person who benefits from team membership but does not make a proportionate contribution to the team's work.

Question 17

A task force or a crossfunctional team is a group of employees from different departments formed to deal with a specific activity and existing only until the task is completed.

Question 18

A common dysfunction of teams is to be results oriented.

Question 19

The first step in a company's move toward greater employee participation is usually problem-solving teams.

Question 20

Satisficing is a team's ability to meet personal needs of its members and hence maintain their membership and commitment.

Question 21

Individual personalities emerge during the performing stage.

Question 22

It is important for managers to remember that effective teams must have people in either task specialist and socioemotional roles.

Question 23

The five stages of team development are forming, storming, reforming, performing, and adjourning.

Question 24

People who play the task specialist role often display the compromising behavior.

Question 25

The stage of team development in which conflicts are resolved and members focus on problem solving is called reforming.

Question 26

A multicultural team is a work team made up of members of different nationalities whose activities span multiple countries.

Question 27

When a team is in moderate competition with other teams, its cohesiveness decreases as it strives to win.

Question 28

The leader should concentrate on managing high task performance during the performing stage of team development.

Question 29

Two common behaviors of the socioemotional role are energizing and encouraging.

Question 30

One of the primary advantages of virtual teams is the ability to rapidly assemble the most appropriate group of people to complete a project, solve a problem, or exploit a specific strategic opportunity.

Question 31

To be effective, virtual team leaders shape culture through action.

Question 32

Diet Soda Company has teams with high cohesiveness. Additionally, the teams are normally focused on their commitment to quality performance. This combination can be expected to result in high productivity.

Question 33

During the norming stage of team development, individual personalities emerge causing conflict and disagreements.

Question 34

As a general rule, large teams make need satisfaction for individuals more difficult.

Question 35

Global teams can pose a problem for team leaders with regards to language, technology, and belief differences.

Question 36

The storming stage of team development is marked by conflict and disagreement.

Question 37

Adjourning is the stage of team development in which members prepare for the team's disbandment.

Question 38

In the adjourning stage of team development, task performance is not a priority.

Question 39

The ideal size of work teams often is thought to be eight

Question 40

Research studies have confirmed that both functional diversity and gender diversity can have a positive impact on work team performance.

Question 41

An accommodating style to handle conflict involves a low degree of assertiveness and a high degree of cooperation.

Question 42

The four common ways in which norms develop for controlling and directing behavior are critical events, primacy, carryover behaviors, and implicit statements.

Question 43

A superordinate goal setting is using a third party to settle a dispute.

Question 44

Standards of conduct that are shared by team members, guide their behavior and are written down are called team norms.

Question 45

An accommodating style to handle conflict involves a high degree of assertiveness and a low degree of cooperation.

Question 46

As a common way group norms develop, critical events are norms the team brings from the outside.

Question 47

A competing style to handle conflict involves a high degree of assertiveness and a high degree of cooperation.

Question 48

A competing style to handle conflict involves a high degree of assertiveness and a low degree of cooperation.

Question 49

The process of using a third party to settle a dispute is called mediation.

Question 50

A dual role goal is a goal that cannot be reached by a single party.

Question 51

As a common way group norms develop, primacy means that the first behaviors that occur in a team often set a precedent for later team expectations.

Question 52

The lowest level of team productivity can be expected when the team combines weak cohesiveness and low performance norms.

Question 53

Groupthink occurs when people are so committed to a cohesive team that they are reluctant to express contrary opinions.

Question 54

An avoiding style to handle conflict involves a low degree of assertiveness and a low degree of cooperation.

Question 55

The tendency to go along with others for the sake of avoiding conflict is described by the Abilene paradox.

Question 56

A common cause of conflict includes scarce resources.

Question 57

Team cohesiveness does not necessarily lead to higher team productivity.

Question 58

Leaders or team members, with primacy, can initiate norms by articulating them to the team.

Question 59

Groupthink describes the tendency to go along with others for the sake of avoiding conflict.

Question 60

An avoiding style to handle conflict involves a high degree of assertiveness and a low degree of cooperation.

Question 61

A collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict is called integrative negotiation.

Question 62

Which of the following is a formal team composed of a manager and his or her subordinates?

A) Vertical team
B) Horizontal team
C) Self-managed team
D) Special-purpose team
E) Social team

Question 63

All of these teams are created by the organization as part of the formal organization structure EXCEPT:

A) formal.
B) vertical.
C) horizontal.
D) social.
E) formal and vertical.

Question 64

A competitive and adversarial negotiation approach in which each party strives to get as much as it can, usually at the expense of the other party is called distributive negotiation.

Question 65

Which of the following is a component of a team?

A) People in a team do not have to have regular interaction
B) Four or more people are required to form a team
C) A performance goal is shared between team members
D) Teams tend to be small groups, usually with less than 10 people
E) Each member tends to set his/her own goals for the team

Question 66

All of the following are common dysfunctions of teams EXCEPT:

A) Lack of trust
B) Avoidance of accountability
C) Fear of conflict
D) Lack of commitment
E) Results orientation

Question 67

For a win-win solution, stay focused on interests and not demands.

Question 68

Negotiation is the process of using a third party to settle a dispute.

Question 69

A(n) ____ is a person who benefits from team membership but does not make a proportionate contribution to the team's work.

A) "yes" man
B) social worker
C) work surfer
D) free rider
E) groupthink

Question 70

____ pertains to the team's ability to meet the personal needs of its members.

A) Cohesiveness
B) Satisfaction
C) Commitment
D) Leadership
E) Norms

Question 71

Virtual teams reduce boredom, increase individuals' feeling of dignity and self-worth, and contribute to skill development.

Question 72

Tamika is a manager at Sleeveless Clothes, Inc. Recently, she was assigned a work team. She is in charge of the team and it consists of the subordinates under her authority. This is an example of

A) a horizontal team.
B) a vertical team.
C) a self-managed team.
D) a special-purpose team.
E) a social team.

Question 73

Work team effectiveness is based on three outcomes: productive output, capacity to adapt and learn, and

A) cohesiveness.
B) satisfaction.
C) commitment.
D) leadership.
E) norms.

Question 74

Distributive negotiation is a collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict.

Question 75

Common types of formal teams are

A) vertical and diagonal.
B) horizontal and diagonal.
C) vertical and horizontal.
D) horizontal and lateral.
E) lateral and diagonal.

Question 76

Social facilitation is the tendency for the presence of others to influence an individual's motivation and performance.

Question 77

Functional team is also referred to as a

A) command team.
B) task force.
C) special purpose team.
D) horizontal team.
E) interorganizational team.

Question 78

Which of the following refers to a unit of two or more people who interact and coordinate their work to accomplish a specific objective?

A) An organization
B) A team
C) A committee
D) A council
E) Leadership

Question 79

Which of the following does NOT pertain to teams?

A) Teams have a designated strong leader
B) Teams have individual and mutual accountability
C) Specific team vision or purpose
D) Collective work products
E) All of these pertain to teams

Question 80

Randy is a team leader at Welldrilling.net. His team is made up of fifteen co-workers. Recently, he has noticed a tendency for some team members to participate much less than others. They seem uninterested and content to let others do the work. This is called

A) free riding.
B) reduced commitment.
C) power realignment.
D) the costs of coordination.
E) self-directed team.