Deck 6: Controlling

Question 1

The type of measurement tools that are used to depict the causes of a certain problem and to group them according to common categories such as machinery,materials,methods,personnel,finances,or management are ________.

A)scatter diagrams
B)control charts
C)cause-effect diagrams
D)systems diagrams
E)flow charts

Answer 1

C

Question 2

In the control application,what supervisors measure determines to a great extent what ________.

A)employees will attempt to emphasize
B)leadership style is exhibited
C)form of employee empowerment is undertaken
D)reactive stimuli are implemented
E)job specialization is undertaken

Answer 2

A

Question 3

The step in the control function that determines the degree of variation between actual performance and the standard is the ________.

A)measuring step
B)job description
C)job specification
D)comparing step
E)collaborative step

Answer 3

D

Question 4

Identify the three steps in the control process that a supervisor can take and explain what must precede using the three steps.

Question 5

All the following are charts used to measure the statistical process EXCEPT ________.

A)cause-effect diagrams
B)pie charts
C)scatter diagrams
D)control charts
E)flowcharts

Question 6

Personal observation provides after-the-fact insight into the activity being reviewed.

Question 7

Information acquired through statistical reports,that is,through conferences,meetings,one-to-one conversations,or e- and voice mail,help supervisors measure actual performance.

Question 8

The statistical technique used to measure variation in a system to produce an average with statistically determined upper and lower limits is ________.

A)control chart
B)production bottleneck
C)Pareto diagram
D)plot diagram
E)scatter diagram

Question 9

A type of action that asks how and why performance deviated is called ________.

A)corporate downsizing
B)profit diagramming
C)constructing Pareto charts
D)basic corrective action
E)break even analysis

Question 10

Visual representations of the sequence of events for a particular process are called ________.

A)cause-effect diagrams
B)scatter diagrams
C)control charts
D)systems diagrams
E)flow charts

Question 11

Identify and explain the four common sources of information used by supervisors to measure actual performance.

Question 12

The final step in the control process is taking the action that will ________.

A)tighten standards
B)smooth average cost
C)correct deviations
D)correct standards
E)re-engineer the work process

Question 13

In the control function,a type of measure that offers great comprehensiveness and conciseness is ________.

A)written reports
B)personal observations
C)diary logs
D)oral reports
E)subjective interpretation

Question 14

The type of diagrams that illustrate the relationship between two variables such as height and weight or the hardness of a ball bearing and its diameter are ________.

A)control charts
B)re-engineering work process
C)scatter diagrams
D)empowerment diagrams
E)production schedules

Question 15

The type of control that anticipates and prevents undesirable outcomes is ________.

A)basic corrective action
B)preventive control
C)concurrent control
D)feedback control
E)corrective control

Question 16

The management function that is concerned with monitoring activities to ensure that they are being accomplished as planned and correcting any significant deviations is ________.

A)controlling
B)setting objectives
C)leading
D)organizing
E)planning

Question 17

Planning must precede application of the control process.

Question 18

The control process consists of three steps: measuring actual performance,comparing results to standards,and ________.

A)creating new standards
B)adjusting actual performance
C)retraining employees
D)forecasting performance
E)taking corrective action

Question 19

One example of a type of preventive control is ________.

A)reviewing quarterly budget reports
B)inspecting raw materials
C)inspecting finished goods
D)reviewing monthly sales reports
E)scheduling annual performance appraisals

Question 20

Which corrective action is described as "putting out fires"?

A)long-term
B)intermediate
C)immediate
D)basic
E)extreme

Question 21

Shipped in a container,a kanban is returned to the supplier when the container is opened,initiating the shipment of a second container that arrives just as the last part in the first container is being used up.

Question 22

By monitoring expenditures a supervisor can keep costs within a total ________ plan.

A)inventory
B)budget
C)waste reduction
D)stock
E)support

Question 23

Expenditures for materials that go directly into the creation of a product or service are called ________ costs.

A)indirect labor
B)direct labor
C)maintenance
D)raw material
E)supportive supplies

Question 24

Supervisors control which of the following?

A)safety
B)insurance
C)turnover
D)delivery
E)mission

Question 25

When Japanese suppliers ship parts to manufacturers in containers with a card slipped into a side pocket,the JIT system ________ is in effect.

A)continuous improvement
B)material management
C)raw material management
D)kanban
E)container management

Question 26

When items arrive as they are needed in the production process instead of being stored in stock is called ________.

A)first-in,first out inventory
B)just-in-time inventory
C)precision scheduling
D)material requirement planning
E)on-hand inventory planning

Question 27

An obvious shortcoming of ________ control is that,by the time a supervisor has the information,it's often too late.

A)feedback
B)measuring
C)concurrent
D)preventive
E)corrective

Question 28

The type of control that is enacted while work is being done so that management can correct problems before they get out of hand or become too costly is ________ control.

A)preventive
B)feedback
C)steering
D)concurrent
E)measuring

Question 29

If a supervisor implements a control before an activity commences,it is called correctional control.

Question 30

Why is it important for a supervisor to pay attention to inventories? What might result if inventories are too small or too large?

Question 31

The type of control that provides feedback,after an activity is finished,in order to prevent any future deviation is ________ control.

A)preventive
B)corrective
C)break-even analysis
D)contact
E)proactive

Question 32

A six-step program that can guide supervisors to reduce costs in their department includes the following EXCEPT ________.

A)improve methods
B)invest in employee training
C)minimize waste
D)make across-the-board cuts
E)level the work flow

Question 33

Identify and explain the types of controls supervisors can implement.

Question 34

Expenditures for labor that are directly applied in the creation or delivery of the product or service are called ________ costs.

A)raw material
B)fixed
C)supportive supplies
D)direct labor
E)indirect labor

Question 35

Supervisors are routinely responsible for ensuring that adequate inventories of materials and supplies are available for activities under their jurisdiction.

Question 36

Temperature,pressure,and similar gauges that are checked regularly during a production process,and that automatically send a signal to an operator that there is a problem,are examples of ________ controls.

A)concurrent
B)corrective
C)preventive
D)feedback
E)measuring

Question 37

Supportive supplies costs are expenditures for necessary items that become part of the finished product or service.

Question 38

A primary concern for supervisors is to monitor which of the following costs?

A)hiring
B)sales
C)delivery
D)direct labor
E)safety

Question 39

Most of the control efforts of a supervisor are directed at one of five areas: costs,inventories,quality,safety,or employee performance.

Question 40

When supervisors directly oversee the actions of employees,monitoring employees' work and correcting problems as they occur,________ control is taking place.

A)preventive
B)concurrent
C)measuring
D)feedback
E)basic

Question 41

Which of the following is a characteristic of an effective control system?

A)strict criteria
B)emphasis on the status quo
C)understandability
D)pre-established standards
E)value-chain standards

Question 42

Employee theft and fraud is a costly problem for organizations,estimated to be approximately ________ per worker per year.

A)$1500
B)$2500
C)$3500
D)$4500
E)$5500

Question 43

Describe some of the contemporary thinking about why employees steal.

Question 44

Technological advances have provided supervisors a means of sophisticated employee monitoring.Most monitoring systems are designed to enhance worker productivity,although use of them may cause concern about ________.

A)supervisor-employee relationships
B)co-worker relationships
C)worker privacy
D)worker productivity
E)wasted time

Question 45

In recent years,sophisticated communication systems and computer software have made it impossible for a supervisor's control capability to potentially interfere with an employee's right to privacy.

Question 46

A process that emphasizes identifying mistakes that may have already occurred and then continues to address monitoring quality is called ________.

A)quality assurance
B)quality control
C)CAD/CAM
D)kanban
E)total process management

Question 47

The ready availability of information technology has made ________ an escalating problem in all kinds and sizes of organizations.

A)misuse of computers
B)time spent surfing the web
C)employee stealing
D)collection of employee data
E)surveillance of employees

Question 48

For supervisors to benefit from the control information provided by computer monitoring systems and yet minimize the potential behavioral and legal drawbacks experts suggest that organizations ________.

A)monitor employees surreptitiously
B)maintain written policies in a notebook at the supervisor's work space
C)monitor all areas in a facility
D)use surveillance techniques to catch employees slacking on the job
E)use feedback to help supervisors with employee development

Question 49

The following checklist is used by a supervisor in designing a unit's control system EXCEPT ________.

A)timeliness
B)arbitrary criteria
C)understandability
D)flexibility
E)economy

Question 50

Effective controls must be flexible enough to adjust to adverse change or to take advantage of new opportunities.