Deck 3: Planning and Goal Setting

Question 1

A ________ is a numerical plan that expresses anticipated results in dollar terms for a specific time period and may be used as a planning guide as well as a control device.

A)budget
B)ordinal plan
C)nominal plan
D)revenue forecast
E)financial plan

Answer 1

A

Question 2

All supervisors,irrespective of their level in the organization,should plan.But the type of planning they do tends to vary with their level in the organization,and the planning they do will differ in several ways.

Answer 2

True

Question 3

Productivity can be applied at three different levels - the individual,the ________,and the total organization.

A)president
B)general manager
C)administrative staff
D)group
E)supervisor

Answer 3

D

Question 4

For the most part,tactical planning is done at what level of management?

A)sales directors
B)supervisors
C)operative employees
D)middle managers
E)top management

Question 5

Plans that can be used over and over again by managers faced with recurring activities are ________.

A)procedural
B)self-directing and self-controlling applications
C)standing
D)single-use
E)production bottlenecks

Question 6

Which factor is not a component of the productivity formula?

A)materials
B)output
C)labor
D)capital
E)service

Question 7

Formal planning means specific goals are formulated and never reduced to writing but simply communicated.

Question 8

Organizational planning that includes the establishment of overall goals and positioning an organization's products or services against the competition is referred to as ________.

A)short-term planning
B)strategic planning
C)long-term planning
D)tactical planning
E)organizational planning

Question 9

The time dimension of intermediate-term planning is approximately ________.

A)5 -10 years
B)1 month to 1 year
C)10 - 15 years
D)0 - 30 days
E)1 - 5 years

Question 10

Strategic planning tends to be developed by first-level management.

Question 11

Standing plans allow managers to ________.

A)create production bottlenecks
B)save time
C)promote narrow spans-of-control
D)be ineffective
E)create downsizing

Question 12

Productivity in the U.S.is steady and rising in part because companies have ________.

A)become less customer oriented
B)worked to reduce inefficiencies
C)focused heavily on profits
D)maintained traditional work forces
E)employed more workers

Question 13

Supervisors frequently have to create programs for their departments that are nonrecurring undertakings requiring a set of integrated plans to ________.

A)achieve fair standards
B)achieve budgetary control
C)accomplish their objectives
D)perform repetitive tasks
E)perform routine decision making

Question 14

Output per labor hour expressed as the ratio of output divided by labor + capital + material is called ________.

A)re-engineering of work
B)bottom-up planning
C)employee empowerment
D)span of control
E)productivity

Question 15

Tactical planning for management is defined as ________.

A)procedures for broad applications for line managers
B)specific details on how overall goals are to be achieved
C)specific policies for the overall operation of the firm
D)broad details on specific goals to be achieved
E)specific applications or rules for plant operations

Question 16

In almost any discussion of performance in an organization,the focus will generally turn to the topic of ________.

A)strategic planning
B)acquisitions and mergers
C)productivity
D)informal discussion
E)strategic objectives

Question 17

Single-use plans are designed for a ________.

A)specific event and activity
B)broad event and activity
C)critical event and activity
D)broad activity or time period
E)specific activity or time period

Question 18

Edwards Deming,a management consultant and quality expert,believed that ________,not workers,were the primary source of increased productivity.

A)procedures
B)executives
C)formal plans
D)flexible plans
E)supervisors

Question 19

The truly effective organization maximizes productivity by integrating ________ into the overall operations system.

A)procedures
B)formal plans
C)structure
D)people
E)order

Question 20

Long-term plans cover a period in excess of five years and tend to be developed by ________.

A)sales directors
B)supervisors
C)operative employees
D)top executives
E)middle-level managers.

Question 21

Goal setting makes objectives ________.

A)standing
B)positive
C)unattainable
D)general
E)operational

Question 22

Budgets tend to be like a planning guide containing a control mechanism for a supervisor.

Question 23

In order to create a PERT chart it is necessary to know ________.

A)key activities
B)programming tools
C)drafting software
D)graphing techniques
E)cost reduction techniques

Question 24

A ________ is bar graph with time on the horizontal axis and activities to be scheduled on the vertical axis.

A)graphic analysis
B)flow chart
C)PERT diagram
D)quality control checkpoint
E)Gantt chart

Question 25

A PERT chart is a diagram that depicts the ________ needed to complete a project and the time or costs associated with each activity.

A)supplies
B)manpower
C)time
D)sequence of activities
E)management input

Question 26

The series of steps a supervisor would utilize in responding to a recurring problem with employees is a ________.

A)procedure
B)mission statement
C)rule
D)single-use plan
E)policy

Question 27

________ involves the search for and utilization of the best methods used by competitors and non-competitors that lead to superior performance.

A)Copying
B)Plagiarizing
C)Benchmarking
D)ISO 9000
E)Six Sigma

Question 28

Strategic planning would be implemented when developing expense budgets and employee work schedules.

Question 29

The ISO standards,once met,assure customers that a company uses specific steps to ________ the products it sells.

A)advertise
B)deliver
C)recall
D)test
E)promote

Question 30

A system by which employees jointly determine specific performance goals with their supervisors,where progress toward goals is periodically reviewed,and rewards are allocated on the basis of this progress is ________.

A)management by objectives
B)goal setting
C)visioning
D)management review
E)achievement mapping

Question 31

When a supervisor is confronted with a recurring problem,a ________ is created because it is simple to follow and ensures consistency.

A)procedure
B)standard
C)policy
D)program
E)rule

Question 32

"We promote from within whenever possible" is a ________.

A)procedure
B)rule
C)mission statement
D)policy
E)single-use plan

Question 33

Distinguish strategic planning from tactical planning.

Question 34

In contrast to policies,procedures are not specific;and like policies,they provide consistency.

Question 35

The premise behind Six Sigma is to "design,measure,analyze,and control the ________ of a production process."

A)activities
B)procedures
C)output side
D)input side
E)defect rate

Question 36

What is the role of a supervisor in the planning process?

Question 37

A supervisor's responsibility includes the ability to establish and set policy for the organization.

Question 38

A Gantt chart visually shows a supervisor what has to be done to complete a job and to assess whether it is ahead,behind,or on schedule.

Question 39

Identify and explain the different planning time frames,their lengths,and who carries them out.

Question 40

What is benchmarking and how would a supervisor use it?

Question 41

A ________ typically looks at four areas that contribute to a company's performance: financial,customer,internal processes,and people/innovation/growth assets.

A)vision quest
B)game plan
C)process scorecard
D)balanced scorecard
E)retrieval plan

Question 42

A written document that identifies the entrepreneur's vision and describes the strategy and operations of a new venture by laying out the proposed goals and activities is a(n)________.

A)decision tree
B)business plan
C)strategic plan
D)operating plan
E)pro forma plan

Question 43

It is important not to confuse supervising in a small business with entrepreneurship because not all small-business supervisors are entrepreneurs.Many do not ________.

A)plan
B)organize
C)motivate
D)innovate
E)delegate

Question 44

In the goal setting process,providing regular feedback on employee performance and tying rewards to the achievement of objectives act to stimulate employee motivation.

Question 45

The following are common ingredients in a goal setting program EXCEPT ________.

A)time limits
B)goal specificity
C)participation
D)standing plans
E)performance feedback

Question 46

The evidence on entrepreneurial personalities leads to all of the following conclusions EXCEPT ________.

A)the cultural context in which individuals were raised will have an effect
B)people with this personality thrive under the rules,regulations and controls imposed by bureaucracies
C)people with this personality are not likely to be contented,productive employees in the typical large corporation
D)the challenges and conditions inherent in starting one's own business mesh well with this personality
E)prefer to be personally responsible for solving problems

Question 47

In the past the central theme in traditional objective-setting was that objectives were set at the top and then broken down into sub-goals for each level in the organization.

Question 48

Discuss the system of goal setting a supervisor would use with employees.

Question 49

Research indicates that effective supervisors behave in ways that lead to superior employee performance.Unfortunately,often supervisors are better at communicating ________.

A)low expectations
B)high expectations
C)disappointment
D)satisfaction
E)surprise

Question 50

Goal setting works and it can help supervisors be more ________.

A)structured
B)authoritarian
C)strict
D)effective
E)demanding

Question 51

The process of initiating a business venture,organizing the necessary resources,and assuming the risks and rewards is referred to as ________.

A)leadership
B)entrepreneurship
C)business planning
D)strategic planning
E)organizing