Deck 11: Interpersonal Conflict and Conflict Management

Question 1

When Sue and Chris argue, Sue's strategy is to bring up Chris's previous failures and indiscretions to ignore the problem at hand. Sue's behavior is best described as _______.

A) face-detracting
B) a silencer
C) gunnysacking
D) blame

Answer 1

gunnysacking

Question 2

_______ conflict centers on objects, events, and persons in the world that are usually external to the people involved, and include the millions of issues they argue about every day.

A) Content
B) Relationship
C) Factual
D) Inferential

Answer 2

A

Question 3

Which "thinking hat" helps you analyze what you are doing?

A) the control of thinking hat
B) the creative new idea hat
C) the fact hat
D) the positive benefits hat

Answer 3

A

Question 4

When performing conflict management, an important first step to _______.

A) define the conflict
B) set the stage
C) empathize
D) focus on the present

Question 5

Jerry's style of conflict is to shrink away from any argument, change the topic when the argument is brought up, and withdraw from the scene either physically or psychologically. This is known as the _______ style.

A) accommodating
B) competing
C) avoiding
D) collaborating

Question 6

The_______ style of conflict management represents great concern for your own needs and desires and little concern for the needs and desires of others.

A) avoiding
B) competing
C) accommodating
D) collaborating

Question 7

Which of the following is the most common cause of workplace conflict?

A) executive responsibility and coordination
B) grapevine rumors
C) allocation of resources
D) personality clashes

Question 8

Members of _______ cultures avoid conflict more.

A) individualist
B) low power distance
C) collectivist
D) low context

Question 9

Which is the ideal style of conflict?

A) competing
B) avoiding
C) accommodating
D) collaborating

Question 10

According to the text, the _______ the relationship, the _______ the conflict.

A) more important; more important
B) more important; less important
C) less important; more important
D) less important; less important

Question 11

_______ conflicts are often hidden and disguised as _______ conflicts.

A) Content; inferential
B) Money; relationship
C) Content; money
D) Relationship; content

Question 12

The final step in the conflict management process is _______.

A) act on the chosen choice
B) wrap it up
C) evaluate your choice
D) accept or reject the choice

Question 13

Which of the following scenarios is an example of a relationship conflict?

A) Since he moved back home, Allan does not think he should have to abide by his parent's rules. However, his parents think, "It is our house so you follow our rules."
B) Barrett is angry because he thought he should have been given longer to take his exam.
C) Elizabeth and Arnold disagree over which new car to buy.
D) Stephen believes the best way to make out the work schedule is by seniority, while his supervisor uses a rotating schedule.

Question 14

The nature of Japanese conflict is viewed in terms of _______.

A) compromise
B) collaboration
C) competition
D) avoidance

Question 15

Anna is against the idea of putting her mother in a nursing home so she changes the subject when her brother brings it up. This is an example of the _______ conflict style.

A) accommodating
B) competing
C) avoiding
D) compromising

Question 16

According to critical thinking pioneer, Edward deBono, which "thinking hat" asks you to become a devil's advocate when trying to solve a conflict?

A) the negative argument hat
B) the fact hat
C) the control of thinking hat
D) the central negative hat

Question 17

One study found that, generally, people are more positive in dealing with conflict _______ than _______.

A) at home; at the office
B) at the office; at home
C) face-to-face; online
D) online; face-to-face

Question 18

When performing conflict management, it is important to identify your _______.

A) net worth
B) benefits
C) costs and rewards
D) goals

Question 19

Which of the following is the most common source of conflict for couples?

A) social issues such as parents, politics, and personal values
B) personal flaw issues such as drinking or personal grooming
C) intimacy issues such as affection and sex
D) distrust issues such as previous lovers and lying

Question 20

Interpersonal conflict occurs when people are mutually aware that their goals are incompatible, perceive each other as interfering with the attainment of their own goals, and _______.

A) have an unhealthy relationship
B) are in a workplace setting
C) are interdependent
D) have had previous experience with conflict

Question 21

Avoiding statements that include "should" or "ought to" is a suggestion in the text for communicating with _______.

A) equality
B) avoidance
C) tolerance
D) argumentativeness

Question 22

Physical flight, falling asleep, or just mentally withdrawing are all examples of _______.

A) avoidance
B) redefinition
C) empathy
D) gunnysacking

Question 23

Research shows that men are more likely to withdraw from a conflict situation than women.

Question 24

_______ techniques help the other person maintain a positive image.

A) Face-detracting
B) Face-enhancing
C) Avoidance
D) Gunnysacking

Question 25

Eula is willing to speak up when she feels like she has a point to make and is defending a cause she believes in. Eula is exemplifying _______.

A) assertiveness
B) argumentativeness
C) aggressiveness
D) extroversion

Question 26

Richard gives in to his girlfriend when they fight just to keep peace in the relationship. He is engaging in the compromising style of conflict management.

Question 27

An advantage of conflict is that it forces you to examine a problem and work toward a potential solution.

Question 28

In some Asian and Hispanic cultures, abuse remains unreported because _______.

A) verbal aggressiveness is culturally rewarded
B) they have roots in Indian culture
C) they fear embarrassing the family
D) there is deep distrust of authority

Question 29

Which of the following scenarios best represents communicating with equality?

A) "You really should call your mother more often."
B) "Go grab the kids from soccer practice."
C) Janice interrupts Phil during a conflict.
D) "I understand what you are saying, but I have to work late twice a month."

Question 30

Whenever he engages in conflict, Terrill starts yelling, which prevents his partner from responding constructively. This is an example of the using (a) _______.

A) gunnysacking
B) silencer
C) beltlining
D) catastrophizing

Question 31

Conflict takes place between two independent people.

Question 32

Conflict is a sign of a deeply troubled relationship.

Question 33

_______ is the most popular tactic of verbal aggressiveness for its effectiveness in inflicting psychological pain.

A) Hostility
B) Argumentativeness
C) Loss of credibility
D) Character attack

Question 34

_______ is an unproductive conflict strategy in which one person tries to win an argument by inflicting psychological pain.

A) Face-detracting
B) Verbal argumentativeness
C) Verbal aggressiveness
D) Force

Question 35

_______ is a quality to be cultivated, rather than avoided.

A) Verbal aggressiveness
B) Passive aggressiveness
C) Beltlining
D) Argumentativeness

Question 36

When Linda and Karen argue, Linda usually starts crying and claims she feels sick. What unproductive strategy is Linda using?

A) blame
B) gunnysacking
C) hitting below the belt
D) silencers

Question 37

According to one study on violence and force, what percentage of married people experienced physical and symbolic violence?

A) 10%
B) 30%
C) 50%
D) 70%

Question 38

Refusing to discuss the conflict and listen to the other person's point of view is a form of _______.

A) nonnegotiation
B) gunnysacking
C) force
D) silencers

Question 39

Devauris did not want to take on another Saturday shift, but he did not want to cause trouble with his supervisor, so he said yes. This is an example of the _______ conflict style.

A) accommodating
B) avoiding
C) collaborating
D) compromising

Question 40

Marie and Stephen were trying to decide which movie to go to-the new James Bond film or the new horror flick. They decide to go to the Bond film tonight and see the horror film next week. This is an example of _______.

A) competing
B) avoiding
C) accommodating
D) compromising

Question 41

Conflict can lead to increased negative feelings.

Question 42

Research shows that only about 20% of married and single couples experience violence in their relationships.

Question 43

Crying is an example of a silencer.

Question 44

The "control of thinking hat" helps you take control of the conflict from the other person.

Question 45

Andrea is confused about the difference between argumentativeness and verbal aggressiveness. Her perception has always been that being argumentative was negative. Explain the difference between the two concepts and how argumentativeness is a positive trait.

Question 46

Empathy refers to an attitude or approach that treats each person as an important and vital contributor to the interaction.

Question 47

In the first stage of conflict management you should examine possible solutions.

Question 48

The first step in managing conflict is to define the conflict.

Question 49

You want to spend Christmas at home this year while your partner wants to spend it with his or her parents 500 miles away. Using the 5 conflict styles, describe different ways to manage this conflict. Which one do you think is the most productive?

Question 50

In Asian and Hispanic cultures, the fear of losing face may keep people from reporting abuse.

Question 51

Conflict can have both positive and negative effects. Discuss two positive and two negative effects of conflict, based on the book and your personal experiences.

Question 52

Hammering away at your own point of view until the other person gives in is called gunnysacking.

Question 53

Bob views conflicts with his wife as "I win/ you lose" situations. This is indicative of the authoritarian style of conflict management.

Question 54

Explain the differences between face-attacking strategies and face-enhancing strategies, then discuss the different methods of face-attacking. Include examples in your response.

Question 55

When you say something to someone that you know will really hurt them, you are engaging in beltlining.

Question 56

Conflict styles are influenced by a variety of factors, including goals, personality, family history, and emotional state.

Question 57

Argumentativeness is the same as aggressiveness.

Question 58

Beth and Ricky have been arguing over what type of wedding to plan. Ricky wants a large, traditional wedding, while Beth prefers an intimate gathering of a few family members and friends. Using the conflict management stages presented in the text, explain the process they can follow to help resolve their conflict.

Question 59

Aggressiveness is destructive, while argumentativeness is constructive.

Question 60

You can avoid interpersonal conflict if you communicate effectively.