Deck 4: Listening Skills

Question 1

Which type of listening is generally used when listening to the problem of a friend or when attending a therapy session?

A) Empathic
B) Appreciative
C) Discriminative
D) Analytical

Answer 1

A

Question 2

What can be caused by stress and inadequate sleep, and affects a person's listening ability?

A) Fatigue
B) Dialect
C) Noise
D) Emotion

Answer 2

A

Question 3

The understanding of events depends on the accumulation of knowledge about things. What is this phenomenon called?

A) Perception
B) Reception
C) Attention
D) Communication

Answer 3

A

Question 4

How can someone show understanding, agreement, empathy, and an emotional response to a person's message?

A) By using nonverbal cues
B) By using interactive involvement
C) By keeping quiet
D) By waiting for his or her turn to speak

Question 5

When someone loses a loved one, it is expected that the family and friends will put themselves in his or her shoes and commiserate with them. What is this element of perception called?

A) Empathy
B) Sympathy
C) Pseudolistening
D) Attention

Question 6

Which style of listening involves attacking the speaker?

A) Negative
B) Passive
C) Empathic
D) Discriminative

Question 7

Which element of perception do your friends display when they tell you what they would do in your situation?

A) Sympathy
B) Empathy
C) Perception
D) Attention

Question 8

What listening style should a lawyer adopt when a person approaches the lawyer to discuss filling a lawsuit against a company?

A) Empathic listening
B) Appreciative listening
C) Discriminative listening
D) Analytical listening

Question 9

Which listening style requires complete attention on the core information presented by a speaker and is useful for exchange of information?

A) Analytical
B) Appreciative
C) Discriminative
D) Empathic

Question 10

A medical team of first responders was treating a trauma patient who was involved in a terrible accident. The patient was in shock, which made getting vital information very difficult. What can the team do to improve this situation?

A) Ask questions.
B) Talk less.
C) Use nonverbal behavior.
D) Fight boredom.

Question 11

Which problem can you solve by taking notes during a session?

A) Distraction
B) Disorientation
C) Defensiveness
D) Demonstration

Question 12

The telemarketing service of an American company's fast-moving product was outsourced to Brazil. In the couple of months following this outsourcing, the sales declined considerably. The feedback from customers was that they could not follow the description of the product. What was the reason for the decline in sales?

A) Speaker's communication style
B) Environmental distractions
C) Emotional distractions
D) Message content

Question 13

In a conference or seminar, it is better if the participant lets the keynote speaker complete the presentation before any exchange of ideas takes place. What skill should the participant apply to maximize the benefit of communication?

A) Controlling your listening
B) Talking less
C) Asking questions
D) Using nonverbal behavior

Question 14

________ can lead to forgetfulness, disorganization of information, distortions of data, and other cognitive shortcomings.

A) Anxiety
B) Fatigue
C) Boredom
D) Partial deafness

Question 15

A teacher announced a surprise oral test in class. She asked questions to each student individually. Joe, a student who usually scores well in written tests, failed this test. Furthermore, he asked the teacher to repeat each question numerous times. What do you think is the reason behind Joe's underperformance?

A) He had poor listening skills and was perceived as less intelligent.
B) He was anxious and was unable to control his anxiety.
C) He could not prepare for interactive listening and failed to understand the situational details.
D) He could not evaluate the information that was given and failed to accomplish the purpose behind it.

Question 16

A marriage counselor allows his clients to do all the talking on the first few visits. What technique does he apply to help him listen more efficiently?

A) Talk less
B) Give nonverbal cues
C) Ask more questions
D) Record the session

Question 17

During her psychology class, Sarah had trouble understanding the lecturer in the front of the room, as there was a loud noise from the construction site outside. As a result of this, she became agitated. What was Sarah's problem, and what could she have done to overcome it?

A) Environmental distraction; she could have requested the lecturer conduct the class at a quieter place.
B) Speaker's communication style; she could have familiarized herself with the lecturer's speech pattern.
C) Emotional distractions; she could have stayed calm.
D) Message content; she could have motivated herself to listen more closely.

Question 18

A speaker noticed one of the participants in the audience to whom he was speaking was sitting with a frown on his face. What does that frown indicate to the speaker?

A) Disagreement
B) Satisfaction
C) Ecstasy
D) Anger

Question 19

Chloe is a person who typically wants to gossip about various socialites during parties and get-togethers. At these events, however, people generally talk about different things, all at the same time. Which skill should Chloe use to concentrate in such a distracting situation?

A) Attention
B) Reception
C) Hearing
D) Perception

Question 20

Generally, what do most people believe they have achieved after finding answers to their queries by searching on the Web?

A) Information literacy
B) Communication competency
C) Anxiety management
D) Evaluation of listening

Question 21

Examine the various factors that have an influence on a listener's listening ability. Analyze in depth.

Question 22

What are the different problems one faces if the person is a poor or ineffective listener? How does it affect the person's life and career?

Question 23

Compare and contrast hearing and listening in one's life. How does it affect people in their workplace, home, and other public arenas?

Question 24

Evaluate the importance of controlling anxiety in order to ensure effective communication. Cite relevant real-life examples.

Question 25

A senator is trying to get a presidential nomination. He is attending a GOP debate. What is the most important skill he should exhibit to win the debate?

A) Listening
B) Hearing
C) Mocking
D) Narrating

Question 26

Raymond is playing with his children while simultaneously watching a basketball game on television. It is important that he pay attention to the game and the panel's discussion during half time. He is a sports writer and needs to finalize his report for the following day's print. Which factor influences Raymond's perception in this scenario, and why?

A) Attention; he is a sports writer.
B) Reception; he is a sports writer.
C) Attention; he is a responsible father.
D) Reception; he is a responsible father.

Question 27

Explain how perception can help ascertain the level of a listener's attention.

Question 28

Compare and contrast the three common listening problems.

Question 29

Which cues should a keynote speaker look forward to from the audience when presenting his or her speech? Analyze how one's behavior affects communication and interaction.

Question 30

A news anchor was reporting on a new state policy. While watching this, Jackson's family started discussing the report. Since Jackson was not a big fan of that specific journalist, he let his feelings color his opinion. Jackson displayed which common listening problem?

A) Defensiveness
B) Disorientation
C) Distraction
D) Demonstration

Question 31

Assess how effective listening plays a crucial role in ensuring excellence in the workplace.

Question 32

What is information literacy? Why is it important in this day and age? What skill set is required to handle such information efficiently.

Question 33

A member of the sales team thought he heard "fifteen thousand," when in reality, he was told "fifty thousand." The company lost a lot of money before they could figure out what transpired. The employee eventually lost his job. Why was this employee fired?

A) Poor listening
B) Distraction
C) Comprehension
D) Fluency in language

Question 34

One of the skills that a talk-show host needs is to talk less and ask more questions, apart from moderating the show. Analyze how this skill helps to present a successful show.

Question 35

A group of employees are frustrated and stressed out because of working around the clock for a week. They have missed their project deadline, so their manager calls for a review meeting at the end of the day. After the meeting, the employees expect another week of continuous work without breaks. What emotion do they carry when they attend the meeting?

A) Anxiety
B) Boredom
C) Ecstasy
D) Rebelliousness