Deck 7: Processes, Organizations, and Information Systems

Question 1

Physician partnerships most likely use ________.

A) inter-enterprise information systems
B) workgroup information systems
C) enterprise information systems
D) departmental information systems

Answer 1

B

Question 2

________ are systems that are shared by two or more independent organizations.

A) Inter-enterprise information systems
B) Workgroup information systems
C) Enterprise information systems
D) Personal information systems

Answer 2

A

Question 3

The contact manager in an email account is an example of a personal information system.

Answer 3

True

Question 4

Enterprise information systems are information systems that are shared by two or more independent organizations.

Question 5

Personal information systems are most likely to be used by ________.

A) physician partnerships
B) drug salespersons
C) PRIDE systems
D) hospitals

Question 6

Inter-enterprise information systems are information systems that are shared by two or more independent departments within an organization.

Question 7

Functional information systems are information systems used by a single individual.

Question 8

Which of the following is a characteristic of enterprise information systems?

A) They do not document procedures as the procedures are simple and informal.
B) They are shared between two or among more independent organizations.
C) They typically have hundreds to thousands of users.
D) They are limited to a single department in an organization.

Question 9

Which of the following is a characteristic of workgroup information systems?

A) isolated problems
B) informal procedures
C) resistance to change
D) affects multiple organizations

Question 10

Personal information systems generally support around 10 users.

Question 11

Which of the following statements is TRUE of enterprise information systems?

A) They are information systems that are shared by two or more independent organizations.
B) The solutions to problems in these systems usually involve more than one department.
C) They typically support less than 100 users.
D) They are called personal information systems if they support a particular business function.

Question 12

The solutions to problems in an enterprise system usually involve more than one enterprise.

Question 13

Which of the following statements is TRUE of personal information systems?

A) Personal information systems that support a particular department are called workgroup information systems.
B) Adapting to changes in personal information systems is extremely difficult and time consuming.
C) Personal information systems have a single user only, and so the procedures are probably not documented or formalized.
D) The solutions to problems in a personal information system usually involve more than one department.

Question 14

Enterprise information systems have procedures that are formalized and extensively documented.

Question 15

Information silos help in resolving any problem that may arise due to isolated information systems.

Question 16

Which of the following is most likely to make use of an enterprise information system?

A) hospitals
B) drug salespersons
C) PRIDE systems
D) physician partnerships

Question 17

Which of the following statements is TRUE of workgroup information systems?

A) Workgroup information systems that support a particular department are called enterprise information systems.
B) Workgroup information systems that support a particular business function are called personal information systems.
C) The users of workgroup information systems are defined by levels of security authorization.
D) Workgroup information systems that support a particular department are sometimes called departmental information systems.

Question 18

Workgroup information systems that support a particular department are called personal information systems.

Question 19

In the case of workgroup information systems, problems are resolved by contract and litigation.

Question 20

Enterprise information systems are information systems that span an organization and support activities of people in multiple departments.

Question 21

Enterprise application integration (EAI) refers to the activity of altering existing business processes and designing new ones to take advantage of new information systems.

Question 22

Explain inter-enterprise information systems.

Question 23

A(n) ________ exists when data are isolated in separated information systems.

A) walled garden
B) information silo
C) mashup
D) viral hook

Question 24

________ is the activity of altering the existing business processes and designing new ones to take advantage of new information systems.

A) Business process management
B) Business process reengineering
C) Business process outsourcing
D) Business process interoperability

Question 25

Customer management and lead generation are information systems applications that support an organization's ________.

A) accounting department
B) human resources department
C) sales and marketing department
D) customer service department

Question 26

When an organization has inconsistent duplicated data, it is said to have a data integrity problem.

Question 27

Which of the following statements is TRUE of business process reengineering?

A) It is a very fast process and is easy to carry out.
B) When combined with enterprise resource planning (ERP), it has a 100 percent success rate.
C) It is a very expensive process.
D) Due to its streamlined processes, it requires no expertise.

Question 28

What are enterprise information systems?

Question 29

Information silos arise when entities at one organizational level in a company create information systems that meet only their particular needs.

Question 30

The problems posed by information silos ultimately lead to ________.

A) diseconomies of scope
B) increased costs for an organization
C) diminishing marginal returns
D) reduced organizational innovation

Question 31

Cost accounting and financial reporting are information systems applications that support an organization's ________.

A) manufacturing department
B) human resources department
C) accounting department
D) customer service department

Question 32

________ is an information systems application that supports the human resources department in an organization.

A) Assessment
B) Budgeting
C) Customer management
D) Cash management

Question 33

Data inconsistency is a major problem caused by information silos at the department level.

Question 34

Explain workgroup information systems.

Question 35

What are personal information systems?

Question 36

Information silos arise as a result of ________.

A) data integration across several information systems within an organization
B) the sharing of an inter-enterprise information system with several organizations
C) too many users depending on a single enterprise-wide information system
D) data being isolated in systems that are separated across different organizational levels

Question 37

Which of the following is a problem posed by information silos?

A) Data cannot be duplicated.
B) A lot of file space is wasted.
C) The interdependence between various information systems applications increases.
D) There is a lack of integrated enterprise information.

Question 38

Which of the following is an information systems application that supports the sales and marketing department in an organization?

A) HR planning
B) inventory management
C) lead tracking
D) recruiting

Question 39

Which of the following departments in an organization is supported by information systems applications such as recruitment and compensation?

A) accounting department
B) operations department
C) human resources department
D) customer service department

Question 40

The major issue caused by information silos is wasted file space.

Question 41

Which of the following statements is TRUE of enterprise application integration (EAI)?

A) A disadvantage of the EAI software is the lack of metadata files that describe where data are located.
B) The layers of EAI software prevent existing applications from communicating with each other.
C) EAI makes use of a centralized database that acts as a "virtual integrated database" for users to process.
D) EAI software can be configured to automatically make conversions needed to share data among different systems.

Question 42

Enterprise resource planning (ERP) helps in ________.

A) consolidating business operations into a single, consistent computing platform
B) managing all the interactions with customers
C) providing layers of software that connect applications together
D) connecting several enterprises within the same industry

Question 43

What is business process reengineering?

Question 44

Which of the following is a function of enterprise application integration (EAI)?

A) It is used to forecast sales and to create manufacturing plans to meet those forecasts.
B) It manages all the interactions with customers, from lead generation to customer service.
C) It creates information silos by departmentalizing applications.
D) It enables existing applications to communicate and share data.

Question 45

Enterprise resource planning (ERP) was originally used in the ________ domain.

A) accounting
B) customer support
C) manufacturing
D) human resources

Question 46

________ is a suite of software applications that consolidates existing systems by providing layers of software that connect applications together.

A) Enterprise resource planning (ERP) system
B) Enterprise application integration (EAI)
C) Customer relationship management (CRM) system
D) Rich internet application (RIA)

Question 47

What are the problems caused by information silos?

Question 48

During which of the following phases of the customer life cycle do win-back processes categorize customers according to value?

A) customer acquisition
B) marketing
C) relationship management
D) loss/churn

Question 49

During the ________ phase of the customer life cycle, prospects become customers who need to be supported by the organization.

A) customer engagement
B) marketing
C) customer acquisition
D) relationship management

Question 50

The first phase in the customer life cycle involves ________.

A) sending messages to target audiences to attract customer prospects
B) attempting to win back high-value customers
C) converting prospects into customers who need to be supported
D) increasing the value of existing customers by selling more products to them

Question 51

Business process reengineering is extremely fast and economical.

Question 52

What are information silos?

Question 53

Which of the following statements is TRUE of customer relationship management (CRM) systems?

A) They are applications used for consolidating business operations into a single, consistent, computing platform.
B) They vary in the degree of functionality they provide.
C) They incorporate accounting, manufacturing, inventory, and human resources applications.
D) A major disadvantage of these systems is a lack of consistency in data.

Question 54

Which of the following statements is TRUE of enterprise resource planning (ERP)?

A) ERP is a suite of software applications that integrates existing systems by providing layers of software that connect applications together.
B) The two major components of ERP systems are manufacturing applications and inventory applications.
C) ERP is also referred to as enterprise application integration (EAI) due to its highly efficient integration properties.
D) ERP systems are used to forecast sales and to create manufacturing plans and schedules to meet those forecasts.

Question 55

Which of the following is a component of relationship management?

A) converting prospects into customers who need to be supported
B) increasing the value of existing customers by selling them more products
C) positioning products in the minds of customers through promotional strategies
D) sending messages to target audiences to attract customer prospects

Question 56

How can organizations solve the problems caused by information silos?

Question 57

________ is the last phase in the customer life cycle.

A) Marketing
B) Customer acquisition
C) Loss/churn
D) Relationship management

Question 58

________ is the worldwide leader of enterprise resource planning (ERP) vendors.

A) TQM
B) EAI
C) SCM
D) SAP

Question 59

Inherent processes are ________.

A) time-consuming business processes that involve substantial investment
B) predesigned procedures for using software products
C) the set of procedures that help companies implement business process reengineering
D) business process reengineering techniques with low success rates

Question 60

Which of the following statements is TRUE of inherent processes?

A) Inherent processes are almost always a perfect fit.
B) Organizations cannot license the software used in inherent processes.
C) Inherent processes are expensive and time-consuming.
D) Inherent processes provide an alternative to business process reengineering.

Question 61

________ is a person's belief that he or she can be successful at his or her job.

A) Extroversion
B) Conscientiousness
C) Self-actualization
D) Self-efficacy

Question 62

Inherent processes save organizations from expensive and time-consuming business process reengineering.

Question 63

One of the reasons why people fear change is because it threatens their self-efficacies.

Question 64

Transitioning from one enterprise system to a new enterprise system is fairly easy due to the integrated steps involved in the process.

Question 65

Implementing new enterprise systems can improve efficiency of an organization.

Question 66

The second phase of the customer life cycle is customer acquisition.

Question 67

Inter-enterprise PRIDE systems are referred to as ________ because in such systems processing is divided across multiple computing devices.

A) distributed systems
B) departmental information systems
C) business intelligence systems
D) integrated systems

Question 68

When implementing new enterprise systems in a company, process issues that may arise can be effectively resolved by ________.

A) encouraging entities at different organizational levels to create separate information systems
B) developing committees and steering groups for process management
C) bringing conciliators or arbitrators into the company to sort the issues
D) giving the responsibility of resolving issues to the company's CEO

Question 69

SAP offers industry-specific packages that customize its product for particular uses.

Question 70

Most organizations today create their own enterprise systems from scratch.

Question 71

The expenses and risks associated with the implementation or upgrading of enterprise systems arise from the ________.

A) need for encrypting a company's data before an enterprise system can use the data
B) lack of resources within a company to handle the implementation of the system
C) lack of variety in the enterprise systems currently being sold in the market
D) resistance from a company's employees to changes in existing systems

Question 72

Describe customer relationship management (CRM) system.

Question 73

Enterprise application integration (EAI) is used to forecast sales and create manufacturing plans to meet those forecasts.

Question 74

Enterprise application integration (EAI) connects system "islands" via a new layer of software.

Question 75

The last phase of the customer life cycle is relationship management.

Question 76

Unlike departmental systems in which a single department manager is in charge, enterprise systems have no clear boss.

Question 77

The work of committees and steering groups developed for providing process management is slow and expensive.

Question 78

________ is a major issue faced by companies when implementing enterprise systems.

A) The failure of applications to communicate and share data with each other
B) The failure to incorporate accounting and human resource applications
C) The lack of a centralized database where important data such as metadata can be stored
D) The gap between the requirements of an organization and the capabilities of an application

Question 79

Enterprise resource planning (ERP) incorporates accounting, manufacturing, inventory, and human resources applications.

Question 80

Every contact and transaction with a customer is recorded in the CRM database.