Deck 19: Emerging Management Practices

Question 1

To increase the probability of success, it is important to involve customers in business processing reengineering (BPR) projects.

Answer 1

True

Question 2

The key concept to an ERP system is a central site for all the data of an organization.

Answer 2

True

Question 3

One method to improve the effectiveness of open-book management is through game playing.

Answer 3

True

Question 4

Downsizing has no effect on materials and labor inputs used to produce outputs.

Question 5

If a strategic alliance is to function effectively, all parties involved must feel that they are being fairly treated.

Question 6

Downsizing often results in one-time charges against income.

Question 7

In an open-book management setting, financial information is often shared with employees who have little knowledge of accounting concepts.

Question 8

Management talent is increased in a diverse group of employees.

Question 9

Accountants have little involvement with business processing reengineering (BPR) initiatives.

Question 10

Diversity among employees leads to increased employee turnover.

Question 11

Open-book management systems are usually easy to implement.

Question 12

The focus of business process reengineering is on the improvement of specific processes.

Question 13

In a pollution prevention system, managers produce the pollutant, and then clean it up.

Question 14

One of the obstacles to implementing open-book management is reluctance of an organization to release sensitive financial data.

Question 15

Top management personnel are the key players in open-book management.

Question 16

Open-book management is most effective in decentralized organizations.

Question 17

Strategic alliances can result in improved operating efficiencies for multiple organizations.

Question 18

Data mining employs statistical techniques to uncover answers to issues about business operations.

Question 19

In an ERP system, data is decentralized among an organization's divisions.

Question 20

Firms that are downsizing should engage in other innovative practices to improve efficiency.

Question 21

A management philosophy that allows all workers access to information necessary to do their jobs effectively is referred to as ________________________________________.

Question 22

Downsizing may result in a(n)

A) reduction in workforce.
B) restructuring of processes.
C) elimination of noncore businesses.
D) all of the above.

Question 23

ERP stands for

A) enterprise resource production.
B) enterprise resource purchasing.
C) enterprise resource planning.
D) enterprise resource processing.

Question 24

BPR stands for

A) business product reengineering.
B) business purchase reengineering.
C) business process reengineering.
D) business process reduction.

Question 25

A method of examining processes to identify and eliminate or reduce functions that add little customer value to products or services is referred to as __________________________________________________.

Question 26

Diversity applies to differences in

A) race.
B) religion.
C) culture.
D) all of the above.

Question 27

ERP systems should help a company

A) improve quality.
B) improve service.
C) reduce overhead.
D) all of the above.

Question 28

The focus of business process reengineering (BPR) is improving

A) products.
B) processes.
C) cost reduction.
D) decision making.

Question 29

An analysis tool employing statistical techniques to answer business-related questions is referred to as _________________________.

Question 30

Business process reengineering (BPR) is not associated with

A) employee layoffs.
B) outsourcing initiatives.
C) technology acquisition.
D) plant expansion.

Question 31

Outsourcing and marketing worldwide enable firms to

A) develop new markets.
B) reduce input costs.
C) manage effects of peaks and valleys in local economies.
D) all of the above.

Question 32

In an "end-of-pipe" strategy, managers produce the pollutant, and then clean it up.

Question 33

Packaged software programs that allow companies to automate and integrate the majority of their business processes, share data, and produce information in a real-time environment are referred to as _______________________________________________________.
or

Question 34

An advantage of downsizing is

A) decreased costs in the long run.
B) layoffs.
C) one-time losses.
D) reduced communication.

Question 35

An agreement involving two or more firms with complementary core competencies to jointly contribute to the supply chain is referred to as a(n) ______________________________.

Question 36

ERP systems are

A) packaged software.
B) methods of examining processes.
C) ways to downsize.
D) ways to expand geographical operations.

Question 37

A system that accounts for both environmental costs and the impact of environmental issues is referred to as a(n) __________________________________________________.

Question 38

Any management action that reduces employment opportunities upon restructuring is known as ____________________.

Question 39

Who is not involved in the successful implementation of business process reengineering (BPR)?

A) investors
B) customers
C) suppliers
D) top management

Question 40

Which of the following is not a trend promoting the increased use of business process reengineering (BPR)?

A) advancement of technology
B) pursuit of increased quality
C) price competition caused by globalization
D) business expansion

Question 41

To what does workforce diversity refer?

Question 42

For game playing to work, motivation must come from

A) individual employees.
B) lower management.
C) the board of directors.
D) upper management.

Question 43

Strategic alliances take the form of

A) joint ventures.
B) technology swaps.
C) licensing.
D) all of the above.

Question 44

____ allows a company to accomplish a technology swap.

A) Data mining
B) Strategic alliance
C) Diversity
D) BPR

Question 45

What is downsizing and how is it accomplished?

Question 46

What are enterprise resource planning systems (ERPs)?

Question 47

What are the risks and dangers of downsizing?

Question 48

EMS stands for

A) environmental manufacturing system.
B) employee management system.
C) emergency medical services.
D) environmental management system.

Question 49

A strategic alliance is a

A) packaged software.
B) way for two companies to jointly contribute to the supply chain.
C) way to downsize.
D) method of examining processes.

Question 50

Disclosing detailed financial information to all employees is a characteristic of

A) open-book management.
B) data mining.
C) diversity.
D) strategic alliance.

Question 51

____ is a philosophy of increasing a firm's performance by involving all workers.

A) Open-book management
B) Data mining
C) Diversity
D) Strategic alliance

Question 52

Data mining is used to

A) uncover quality problems.
B) study customer retention.
C) identify cost drivers.
D) all of the above.

Question 53

Define business process reengineering (BPR).

Question 54

Data mining

A) is packaged software.
B) is a method of examining processes.
C) uses statistical techniques to solve problems.
D) is a way to downsize.

Question 55

Why has BPR usage increased?

Question 56

____ is (are) a strategy for dealing with environmental effects.

A) End-of-pipe strategies
B) Process improvements
C) Pollution prevention
D) All of the above

Question 57

____ is a way of teaching accounting concepts to financially unsophisticated employees.

A) Data mining
B) Open-book management
C) Game playing
D) BPR

Question 58

To make game playing successful, the employees must be able to

A) mine data.
B) form strategic alliances.
C) win.
D) use ERP.

Question 59

EMS has to do with handling

A) pollution.
B) manufacturing.
C) scrap.
D) by-products.

Question 60

____ is a characteristic of a company that is best suited for open-book management.

A) Large size
B) Decentralized management
C) Centralized management
D) Service-oriented

Question 61

What is open-book management?

Question 62

What are the principles of open-book management?

Question 63

What forms can strategic alliances take?

Question 64

Define a strategic alliance.

Question 65

How should employees be motivated so open-book management will succeed?

Question 66

What is data mining and how is it used?

Question 67

What are the characteristics of firms best-suited to open-book management?

Question 68

What are the three generic strategies for dealing with environmental effects of operations?

Question 69

Define an environmental management system (EMS).