Deck 3: Fordism and Organizational Commuication

Question 1

______ was a member of the Progressive Movement.

A) Wallace Donham
B) Stephen Axley
C) Teddy Roosevelt
D) Joseph Wharton

Answer 1

C

Question 2

No Child Left Behind (in which each student must meet government mandated standards) is an example of the education process as ______.

A) departmentalized
B) humanized
C) corporatized
D) rationalized

Answer 2

D

Question 3

Which of the following is a basic principle of scientific management?

A) The work task is designed according to "rules of thumb."
B) Workers choose their own work and train themselves.
C) Equal division of work between management and workers
D) Workers are responsible for both the planning labor of work.

Answer 3

C

Question 4

Jennifer works for an organization where favoritism and nepotism are the order of the day; despite her excellent work skills and qualifications, she is unable to get promoted and is thinking of leaving the organization. From Weber's perspective, which form of authority best characterizes this organization?

A) traditional
B) charismatic
C) rational-legal
D) capitalist

Question 5

In Taylor's system of scientific management, the primary place where managers located control of the labor process was in the ______.

A) supervisor who observed how each worker performed his/her work
B) worker's body
C) impersonal system of rules and regulations that dictated how work was performed
D) integration of conception and execution of work into each worker

Question 6

Weber argued that the rational-legal authority system and its bureaucratic structure promoted the development of capitalism because ______.

A) bureaucracy enhances the speed of business operations
B) business people are encouraged to make decisions for emotional reasons
C) bureaucracy encourages innovation
D) bureaucracy increase collaboration

Question 7

As a waitress, Lucia greets all of her customers with a smile and maintains a positive demeanor throughout their meals, even if a customer is demanding or rude. She is engaged in ______.

A) rationalization
B) disenchantment
C) emotional labor
D) charismatic labor

Question 8

Elton Mayo conducted a number of studies that looked at industrial relations. The ______ was one of the earliest examples of qualitative, naturalistic research in the workplace.

A) Relay Assembly Test Room Studies
B) Illumination Study
C) Interview Program
D) Bank Wiring Observation Room Study

Question 9

Forms of control in the Fordist work place included moving assembly lines and careful monitoring.

Question 10

Although the Gilded Age was associated with wealth created by industrialization, citizens also experienced ______.

A) political isolation
B) poverty
C) decentralization
D) activism

Question 11

Early theories of management and organizational communication are connected to the ______ tension society was experiences in the 20th century.

A) Marxist and Fordist
B) radical and environmental
C) cultural and radical
D) social and political

Question 12

Rhonda places emphasis on social groups that fosters a connection because she believes that these relationships lead to more communication and connect workers. This best represents ______.

A) Human Relations Theory
B) Taylor's Scientific Theory
C) Human Resources Management
D) Weber's Bureaucratic Theory

Question 13

According to Weber's perspective, industry leaders such as John D. Rockefeller and Steve Jobs exhibited which type of authority?

A) traditional
B) charismatic
C) rational-legal
D) communal

Question 14

Which of the following is an example of scientific management in today's workplace?

A) Telephone sales in which the caller follows a script.
B) Employees work in teams to come up with best practices for completing tasks.
C) Monthly employee recognition ceremonies.
D) Employees do community outreach projects with the local YMCA.

Question 15

According to Weber, the rationality of modern human society ______.

A) led to a broadening of human vision
B) became more about planning and efficiency
C) increased compensation for employees
D) aas the only road to truth and social harmony

Question 16

Andrew is part of an organization in which the organizational rules and regulations are clearly defined in its governing documents and organizational members are treated impartially. From Weber's perspective, which form of authority best characterizes this organization?

A) traditional
B) charismatic
C) rational-legal
D) capitalist

Question 17

Keegan is far from satisfied in his job. Sure, he gets a paycheck, but he feels like he is treated more like a robot rather than a creative, intelligent human being. Management in this workplace most closely resemble which theorist's view of the worker?

A) Frank and Lillian Gilbreth
B) Elton Mayo
C) Frederick Taylor
D) Emile Durkheim

Question 18

The workers in an automobile factory know that they can perform tasks faster than they already do, but they collectively limit their output in order to limit management's knowledge of the labor process. This is called ______.

A) scientific management
B) natural soldiering
C) systematic soldiering
D) systematic withholding

Question 19

Alex notices how efficient Sam is in the factory, however she believes that productivity can be increased by almost 200% if she gives the employee a 50% salary increase. Which management theory provides the foundation for this effort to increase productivity?

A) Taylor's scientific management
B) Gilbreths' scientific management
C) Weber's bureaucracy
D) Braverman's craft system

Question 20

The way in which Taylor's system is practically implemented requires a model of communication that is consistent with the discourse of ______.

A) representation
B) understanding
C) suspicion
D) vulnerability

Question 21

______ is characterized by the belief that humans inherently dislike work and prefer being directed.

Question 22

Taylor's writings are generally descriptive, whereas Weber's are prescriptive.

Question 23

The ______ under Fordism was such that skilled workers competed a number of repetitive tasks.

Question 24

One of the sociopolitical issues of the time was addressing the disparities between rich and poor that grew out of capitalism.

Question 25

The separation of work and life was reconsidered by leader in the Fordist Era because there was a belief that employees worked better when they could focus on both areas.

Question 26

According to Weber, authority based on an impersonal system of rules and responsibilities is ______ authority.

Question 27

The sociologist and philosopher who is credited with developing the bureaucratic model of organizational behavior was ______.

Question 28

______ is the deliberate and coordinated effort of workers to restrict output by limiting the speed at which they perform work.

Question 29

Fordism was associated with mass production and mass ______.

Question 30

Advertising as a means of selling goods and services emerged during the Fordist period.

Question 31

Frederick Taylor saw communication and cooperation amongst workers as problematic.

Question 32

According to Weber, authority based in custom and tradition is ______ authority.

Question 33

Workers' attempts to get better pay and safer working conditions help to strengthen capitalism in the United States.

Question 34

Scientific management was developed by an engineer named ______.

Question 35

Max Weber was a sociologist, economist, and philosopher who studied the historical development of civilizations.

Question 36

According to Weber, authority based on the ability of a particular individual to exercise authority over others by virtue of their special abilities is ______ authority.

Question 37

The progressive ideology of the early 1900s connected efficiency with social harmony.

Question 38

The process by which all aspects of the natural and social world become increasingly subject to planning, calculation, and efficiency is ______.

Question 39

Scientific management was ultimately rejected in favor of a human relations approach to management.