Deck 17: Written Communication

Question 1

​Which word correctly applies the rule about forming plurals?

A) ​ratioes
B) ​potatos
C) ​tomatos
D) ​radios

Answer 1

​radios

Question 2

​When should a report contain a well-written conclusion?

A) ​When the purpose is to persuade or call the reader to action
B) ​When it is over three pages in length
C) ​When it is to be turned in for a grade
D) ​All reports should have a well-written conclusion.

Answer 2

​All reports should have a well-written conclusion.

Question 3

Reading written material backwards is an effective way to check spelling.

Answer 3

True

Question 4

Which of the following words is spelled correctly?

A) ​abscess
B) ​calender
C) ​vacume
D) ​occurrance

Question 5

Professional writers suggest that a good way to prevent being overwhelmed by a long writing project is to:

A) write the first draft quickly without worrying about perfect grammar and spelling.
B) write one page each day.
C) write it perfectly the first time so that it will be finished.
D) write only as much as necessary.

Question 6

​What determines the tone of a written document?

A) ​Its general purpose
B) ​The mood of the writer
C) ​The specific circumstances
D) ​The time available to write it

Question 7

​Minutes of facility meetings may serve as documentation for certain regulatory purposes.
​

Question 8

​Which word correctly applies the rule about adding letters to words that end in "y"?

A) ​donkies
B) ​storys
C) ​played
D) ​drys

Question 9

Before the writer begins to write a report, an informal outline should be prepared:

A) if the report is very important.
B) if the writer finds this organizational technique helpful.
C) if the report is very long.
D) in every case.

Question 10

​When you are beginning the process of writing a report on a health care topic, it is recommended that you start by:

A) ​listing every idea you can think of, including those that seem unlikely.
B) ​relying on the information in your textbooks.
C) ​using what you have collected in your class notes.
D) ​limiting your search to professional publications.

Question 11

​Why must written communication be organized even more carefully than oral communication?

A) ​Written documents usually deal with more important subjects.
B) ​The sender has more time to prepare written documents.
C) ​It lacks nonverbal clues, because there is no interaction between the sender and receiver.
D) ​Grammatical errors are more obvious.

Question 12

​Patient confidentiality rules only apply to written materials if they contain potentially embarrassing information about a patient.

Question 13

Preparing accurate and meaningful content should be emphasized in health care writing more than grammatical details.

Question 14

​If you are in a hurry to get an important letter out and are not sure about how to spell a word, the best thing to do is:

A) ​use the spell checker on your computer.
B) ​leave the word and hope it is correct.
C) ​look up the correct spelling in a reliable source.
D) ​ask someone in your workplace for the correct spelling.

Question 15

​Which word correctly applies the rule for adding a final suffix?

A) ​admitt
B) ​admited
C) ​admitting
D) ​admitts

Question 16

​Which of the following words is spelled correctly?

A) ​ocassionally
B) ​persistant
C) ​typicle
D) ​pneumonia

Question 17

​Developing good written communication skills is important only for learners who want to work in office or administrative positions in health care.

Question 18

​Which word correctly applies the "i before e" rule?

A) ​hieght
B) ​relieve
C) ​recieve
D) ​foriegn

Question 19

​Most words in English are spelled according to a set of rules.

Question 20

The health care professional cannot depend on word processing spell checkers to catch all the spelling errors in a document prepared on the computer.

Question 21

​Which type of address form is recommended by the post office to ensure proper delivery?

A) ​Ivana Petrokov, M.D.
8713 Marcos Lane
San Diego, California 92120-1245
B) ​Ivana Petrokov MD
8713 Marcos Lane
San Diego California 92120-1245
C) ​IVANA PETROKOV, M.D.
8713 MARCOS LANE
SAN DIEGO, CALIFORNIA 92120-1245
D) ​IVANA PETROKOV MD
8713 MARCOS LANE
SAN DIEGO CALIFORNIA 92120-1245

Question 22

​Which abbreviation for electrocardiogram is written correctly?

A) ​ecg
B) ​ECg
C) ​Ecg
D) ​ECG

Question 23

Which of the following professional titles is written correctly?​

A) ​Dr.Sally Wong, M.D.
B) ​Hal Salinas, Registered Nurse
C) ​Stephen Carruthers, O.D.
D) ​Dr.Elena Gutierrez, D.D.S.

Question 24

​Which is the correct way to punctuate the salutation in a business letter?

A) ​Dear Mrs.Chen,
B) ​Dear Mrs.Chen;
C) ​Dear Mrs.Chen:
D) ​Dear Mrs.Chen -

Question 25

Which of the following words is spelled correctly?​

A) ​deficency
B) ​labratory
C) ​psychietry
D) ​scissors

Question 26

​Which of the following is the correct plural form of the word "diverticulum"?

A) ​diverticulums
B) ​diverticula
C) ​diverticulas
D) ​diverticulumes

Question 27

​Match each type of business letter with the correct examples below.
​A physician requests that a physical therapist see a patient.

A)​Announcement
B)​Collection
C)​Consultation
D)​Explanation
E)​Follow-up
F)​Inquiry
G)​Recall

Question 28

​What is the main purpose of a staff meeting agenda?

A) ​To give staff members the opportunity to decide if they want to attend
B) ​To ensure that only items on the agenda are discussed
C) ​To provide a permanent record of exactly what is discussed
D) ​To encourage attendees to prepare in advance and be on time

Question 29

Which sentence is written correctly?​

A) ​Your leg is almost healed the cast can probably be removed next week.
B) ​Your leg is almost healed, the cast can probably be removed next week.
C) ​Your leg is almost healed; the cast can probably be removed next week.
D) ​Your leg is almost healed: the cast can probably be removed next week.

Question 30

​Match each type of business letter with the correct examples below.
​A medical assistant asks a vendor for information about new medical office management software.

A)​Announcement
B)​Collection
C)​Consultation
D)​Explanation
E)​Follow-up
F)​Inquiry
G)​Recall

Question 31

​Which of the following words is spelled correctly?

A) ​physicly
B) ​February
C) ​envirunment
D) ​temprature

Question 32

​Match each type of business letter with the correct examples below.
​An administrative assistant asks a patient to pay an overdue bill.

A)​Announcement
B)​Collection
C)​Consultation
D)​Explanation
E)​Follow-up
F)​Inquiry
G)​Recall

Question 33

​The main difference between the three block-style business letter formats is:

A) ​how the lines of text are lined up with the margins.
B) ​the level of formality expressed in the content.
C) ​the amount of information included in the letter.
D) ​the purpose of the letter.

Question 34

​In medical usage, which is the correct way to express the percentage?

A) ​Eighty-five percent
B) ​85%
C) ​Eighty-five %
D) ​85 percent

Question 35

​Which sentence is written correctly?

A) ​Dr.Hernandez prefers to spend time with each patient, he can't always do so.
B) ​Dr.Hernandez prefers to spend time with each patient he can't always do so.
C) ​Dr.Hernandez prefers to spend time with each patient, but he can't always do so.
D) ​Dr.Hernandez prefers to spend time with each patient but he can't always do so.

Question 36

Which sentence is written correctly?​

A) ​Flossing the teeth for example is an excellent way to prevent gingivitis.
B) ​Flossing the teeth, for example is an excellent way to prevent gingivitis.
C) ​Flossing the teeth for example, is an excellent way to prevent gingivitis.
D) ​Flossing the teeth, for example, is an excellent way to prevent gingivitis.

Question 37

​Match each type of business letter with the correct examples below.
​A medical receptionist reminds a patient to call and schedule her annual physical exam.

A)​Announcement
B)​Collection
C)​Consultation
D)​Explanation
E)​Follow-up
F)​Inquiry
G)​Recall

Question 38

In which sentence is the apostrophe used correctly?​

A) ​Please tell the medical assistants that it's about time for the meeting.
B) ​Please tell the medical assistants' that it's about time for the meeting.
C) ​Please tell the medical assistant's that its about time for the meeting.
D) ​Please tell the medical assistant's that it's about time for the meeting.

Question 39

​Match each type of business letter with the correct examples below.
​A physician informs a patient about the results of diagnostic tests.

A)​Announcement
B)​Collection
C)​Consultation
D)​Explanation
E)​Follow-up
F)​Inquiry
G)​Recall

Question 40

​Match each type of business letter with the correct examples below.
​An office manager sends out new office schedule and payment information.

A)​Announcement
B)​Collection
C)​Consultation
D)​Explanation
E)​Follow-up
F)​Inquiry
G)​Recall

Question 41

​__________ letters must be used with care, because some patients find them to be cold and uncaring.

Question 42

Discuss the need to "consider your readers" when preparing written communication.Include in your discussion the factors that characterize readers and how you can plan and organize material to best meet their needs.

Question 43

​A(n)_______________ is the combination of two words in which missing letters are replaced by an apostrophe.

Question 44

​Identify at least five important considerations when creating written educational materials for patients.

Question 45

​Match each punctuation mark with the correct example of its use.
​At the end of a clause that introduces a list

A)​Apostrophe
B)​Colon
C)​Comma
D)​Period
E)​Quotation marks
F)​Semicolon

Question 46

​Give at least four examples of strategies that learners can use to improve their spelling ability.

Question 47

​Match each punctuation mark with the correct example of its use.
​Around titles of magazine articles

A)​Apostrophe
B)​Colon
C)​Comma
D)​Period
E)​Quotation marks
F)​Semicolon

Question 48

​Four major purposes of writing health care documents are to persuade, gather information, encourage action, and __________.

Question 49

​Match each punctuation mark with the correct example of its use.
​To separate the words in a series

A)​Apostrophe
B)​Colon
C)​Comma
D)​Period
E)​Quotation marks
F)​Semicolon

Question 50

List at least four items that should be included in a meeting agenda.

Question 51

The most serious consequence of sending a poorly written __________ to a patient is that the patient may lose confidence in the level of care being provided.

Question 52

​Match each punctuation mark with the correct example of its use.
​After most abbreviations

A)​Apostrophe
B)​Colon
C)​Comma
D)​Period
E)​Quotation marks
F)​Semicolon

Question 53

The exact words of a speaker or writer should be enclosed by ______________________.

Question 54

​Match each punctuation mark with the correct example of its use.
​To create possessive forms of nouns

A)​Apostrophe
B)​Colon
C)​Comma
D)​Period
E)​Quotation marks
F)​Semicolon

Question 55

​Many English words can be changed by adding a(n)__________ to the end of the word.

Question 56

​Match each punctuation mark with the correct example of its use.
​Between independent clauses that are not joined by a connecting word

A)​Apostrophe
B)​Colon
C)​Comma
D)​Period
E)​Quotation marks
F)​Semicolon

Question 57

​Match each type of business letter with the correct examples below.
​A physician writes to a patient's employer, stating that he is fit for work following an injury.

A)​Announcement
B)​Collection
C)​Consultation
D)​Explanation
E)​Follow-up
F)​Inquiry
G)​Recall

Question 58

​_______________ is the set of rules that determines how a given language is organized.

Question 59

​In addition to providing information for people who are not able to attend, the __________ of staff meetings provide documentation of discussions and decisions.