Deck 4: Organizational Cultural Competence

Question 1

Which of the following statements is true regarding Culturally and Linguistically Appropriate Services (CLAS)14 Standards?
1) All 14 standards are mandates.
2) The organization can select any four standards to follow.
3) Interpretation services must be free to the consumer.
4) Interpretation services are required for only three languages.

Answer 1

3

Question 2

Patient satisfaction surveys need to be in which of the following languages?
1) Spanish and Portuguese
2) Chinese and Korean
3) Arabic and Turkish
4) None of the above
Chapter 4: Organizational Cultural Competence
Answer Section
MULTIPLE CHOICE

Answer 2

4

Question 3

Culturally competent organizations must provide language assistance services
1) At a nominal fee for translation.
2) At a nominal fee for interpretation.
3) In person and one-on-one.
4) Free of charge to the consumer.

Answer 3

4

Question 4

The overarching goal of organizational cultural competence is to
1) Decrease disparities in health care.
2) Improve satisfaction scores.
3) Decrease cost to the consumer.
4) Decrease cost to the organization.