Deck 10: Quality

Question 1

What ISO standard provides a framework for quality management by addressing the process of producing and delivering products and standards?

A) ISO 9000
B) ISO 14000
C) ISO 13700
D) ISO 9500

Answer 1

A
Explanation: A) Correct. ISO 9000 provides a framework for quality management by addressing the process of producing and delivering products and standards.
B) Incorrect. ISO 14000 addresses environmental management systems.
C) Incorrect. ISO 9000 provides a framework for quality management by addressing the process of producing and delivering products and standards.
D) Incorrect. ISO 9000 provides a framework for quality management by addressing the process of producing and delivering products and standards.

Question 2

What is an example of the Pareto principle?

A) 80-20 Rule
B) Quality planning
C) Quality control
D) Quality Improvement

Answer 2

A
Explanation: A) Correct. The 80-20 rule is an example of the Pareto principle.
B) Incorrect. Quality planning is a main component of the Juran Trilogy.
C) Incorrect. Quality control is a main component of the Juran Trilogy.
D) Incorrect. Quality Improvement is a main component of the Juran Trilogy.

Question 3

Why is the process industry concerned with quality?

A) Customer retention will prove that products are of high quality
B) Quality products and services are critical to the success of the organization
C) It improves profitability of the organization
D) It helps maintain or bolster the organization's reputation

Answer 3

B
Explanation: A) Incorrect. Producing quality products and services are critical to the success of the organization.
B) Correct. Producing quality products and services are critical to the success of the organization.
C) Incorrect. Producing quality products and services are critical to the success of the organization.
D) Incorrect. Producing quality products and services are critical to the success of the organization.

Question 4

Which component of Total Quality Management (TQM) focuses on the customer viewpoint to determine quality?

A) Customer focus
B) Continuous improvement
C) Management by data and facts
D) Employee empowerment

Question 5

What theory successful sought to improve manufacturing by using engineers to develop plans that supervisors and workers executed?

A) Deming Cycle
B) Zero Defects
C) Statistical quality
D) Scientific management

Question 6

What quality initiative is considered advanced quality management using a data-driven approach and methodology to eliminate defects?

A) Six Sigma
B) Statistical Process Control (SPC)
C) Total Productive Maintenance (TPM)
D) Total Quality Management (TQM)

Question 7

Why would a company seek ISO 9000 certification?

A) Many governments require certification
B) Allows companies to compete globally
C) Customer support is more efficient
D) Certification provides liability

Question 8

What theory states that every task or every job is part of a process?

A) Deming Cycle
B) Zero Defects
C) Statistical quality
D) Scientific management

Question 9

What ISO standard addresses environmental management systems?

A) ISO 9000
B) ISO 14000
C) ISO 13700
D) ISO 9500

Question 10

What quality initiative employs a series of methods to ensure every machine in a process is always able to perform so that production is never interrupted?

A) Six Sigma
B) Statistical Process Control (SPC)
C) Total Productive Maintenance (TPM)
D) Total Quality Management (TQM)

Question 11

Which of the following is a responsibility of a process technician?

A) Becoming an expert in the quality program
B) Provide mediocre customer service
C) Gather data to use with statistical quality control tools
D) Work individually to meet quality goals

Question 12

What quality initiative uses mathematical laws dealing with probability?

A) Six Sigma
B) Statistical Process Control (SPC)
C) Total Productive Maintenance (TPM)
D) Total Quality Management (TQM)

Question 13

What quality initiative is a collection of philosophies, concepts, methods, and tools used to manage quality?

A) ISO
B) Six Sigma
C) Total Productive Maintenance (TPM)
D) Total Quality Management (TQM)

Question 14

Which component of Total Quality Management (TQM) focuses on gathering information to understand how their processes work, what can be produced, and where improvements can be made?

A) Customer focus
B) Continuous improvement
C) Management by data and facts
D) Employee empowerment

Question 15

What chart establishes limits for the amount of variation in a process?

A) Flowcharts
B) Control charts
C) Scatterplots
D) Pareto charts

Question 16

Who advocated a proactive approach to quality?

A) F.W. Taylor
B) Philip B. Crosby
C) Joseph M. Juran
D) Dr. W. Edwards Deming

Question 17

What business needs can be addressed with a quality process?

A) Offering customized products
B) Increasing downtime of people and equipment
C) Increasing waste of resources such as utilities and feedstock
D) Ensuring certifications necessary to trade internationally

Question 18

What type of maintenance program approach involves conducting maintenance tasks on a set schedule to keep failures from happening?

A) Corrective
B) Preventive
C) Predictive
D) Detective

Question 19

What should a process technician do with they do not deal with customers directly?

A) Ignore customer service initiatives
B) Request to deal with customers directly
C) Provide good customer service to internal customers
D) Ask their supervisor for the customer service guidelines that apply to their position

Question 20

What can be a result of unsatisfactory products?

A) Happy customers
B) Decreased waste
C) Inefficiencies
D) Decreased cost

Question 21

Which of the following is a responsibility of a process technician?

A) Completing equipment maintenance tasks
B) Alert management of problems
C) Participate in maintenance-oriented training sessions
D) Keep clear and complete records