Deck 15: Organizational Culture

Question 1

Pluto Inc.'s financial advisors have told the CEO that there would be a brief market drop toward the end of the financial year,which might affect the profits.As a result,the CEO decided that they would reduce production during that period to minimize production costs.This is an example of a _____ change.

A)Planned
B)Formal
C)Transformation
D)Incremental

Answer 1

A

Question 2

Which of the following is true of planned change?

A)It is a direct response to the recognition of a performance gap.
B)It is a direct response to mandatory government statutes.
C)It is a direct response to unexpected strategic moves by competitors.
D)It is a direct response to past shifts in the organization's external environment.

Answer 2

A

Question 3

_____ is a process of planned change that draws on behavioural science to systematically improve and renew the personal,social,and structural components of organizations.

A)Organizational architecture
B)Organizational design
C)Organizational modeling
D)Organizational development

Answer 3

D

Question 4

Which of the following best describes innovation?

A)It is improving a new product to perform better.
B)It is the development and implementation of new ideas.
C)It is the replication of existing ideas.
D)It is an organization adopting processes similar to its competitor.

Question 5

Viola Inc.has made its organizational hierarchy flat in a quest to maximize product innovation from its employees,minimize conflict,and ensure smooth workflow.Viola Inc.'s decision has been influenced by the announcement that two of its biggest competitors are merging.Which of the following organizational changes has Viola Inc.adopted?

A)Inward-faced change
B)Transformation change
C)Extrinsic change
D)Intrinsic change

Question 6

Which of the following type of change is based on the source of change?

A)Innovation
B)Transformational change
C)Incremental change
D)Intervention

Question 7

The quarterly profits of Instinct Corp.has steadily depleted over the past year.Additionally,the employee satisfaction and motivational levels have also lowered substantially.Assuming that Instinct Corp.adopts a conventional approach to organization,which of the following is Instinct Corp.most likely to do?

A)Reduce the cost of production in recognition that the profits have steadily dropped.
B)Implement an incentive system in recognition that the employee morale is low.
C)Formulate a long-term investment plan that would boost the financial position later.
D)Provide training to employees that would enhance their skills.

Question 8

Which of the following is true about sustainable approach to change?

A)Ideas are generated largely by consultants.
B)Ideas are generated largely by managers.
C)Ideas are generated largely by employees.
D)Ideas are generated largely by external stakeholders.

Question 9

Which of the following best describes incremental change?

A)It occurs when an organization plans to make a complete transformation in strategic direction in the future.
B)It occurs when an organization plans to make improvements in strategic direction in the future.
C)It occurs when an organization entirely changes its strategic direction.
D)It occurs when an organization makes improvements while moving in its current strategic direction.

Question 10

The first step in organizational change is:

A)Refreezing the process.
B)Recognizing the needs.
C)Unfreezing the process.
D)Changing the process.

Question 11

Which of the following is based on a change in intention?

A)Centralized change
B)Incremental change
C)Transformational change
D)Planned change

Question 12

_____ change is an organization making ad hoc and piecemeal responses to any sudden opportunities and threats as they occur.

A)Decentralized
B)Informal
C)Incremental
D)Unplanned

Question 13

Which of the following is based on the scope of a change?

A)Contingent change
B)Planned change
C)Transformational change
D)Inward-faced change

Question 14

Which of the following is true about imitation?

A)It involves the sharing of ideas with competitors.
B)It involves the creation of new products.
C)It involves the development of new ideas.
D)It involves the application of existing ideas.

Question 15

Shoebill Corp.,a real estate agency,has started offering home loans as part of its complete service.Shortly after this,its competitor,Hamerkorp Corp,also began to offer a similar service.Which of the following types of changes has Hamerkorp adopted?

A)Imitation change
B)Innovation change
C)Planned change
D)Transformational change

Question 16

BaySpeed Corp.,whose primary product line is jet skis,is planning to gradually improve its production process in a bid to make its jet skis more competitively priced.Which of the following organizational change has BaySpeed Corp.adopted?

A)Incremental change
B)Transformation change
C)Intrinsic change
D)Extrinsic change

Question 17

_____ change is designed and implemented in an orderly and timely fashion.

A)Standard
B)Centralized
C)Planned
D)Formal

Question 18

Which of the following is a difference between a conventional approach and sustainable approach to need recognition?

A)In the conventional approach,change is a bottom-top process whereas in the sustainable approach it is more of a top-bottom process.
B)In a conventional approach leaders are more likely to watch for opportunities to improve members whereas in a sustainable approach leaders look to enhance competitive position.
C)In the conventional approach,leaders are more likely to have a long-term perspective whereas in a sustainable approach leaders expect immediate change.
D)In the conventional approach,change is a top-down process whereas in the sustainable approach it is more of a bottom-top process.

Question 19

Which of the following is true about incremental change?

A)It involves a complete change in organization culture.
B)It involves smaller steps toward organizational goals.
C)It results from unanticipated events.
D)It results from a replication of ideas.

Question 20

Transformation change is a result of:

A)A major conflict between workers and managers.
B)A large amount of fluctuation within the organization.
C)A long period of equilibrium within the organization.
D)A major problem or challenge in the competitive environment.

Question 21

A(n)_____ is someone who acts as a catalyst and takes leadership and responsibility for managing the interventions required to modify the organization's processes.

A)Idea champion
B)Free agent
C)Change agent
D)Free rider

Question 22

If Dane,the CEO of Intech Corp.,adopts a conventional approach to influencing change,which of the following would he most likely do?

A)Provide his employees a bonus if they agree to shift from one department to another.
B)Announce that those who do not agree to shift to another department will be laid off.
C)Announce that those who do not agree to shift to another department will have to give an explanation.
D)Provide a raise to employees who are willing to shift from one department to another.

Question 23

Which of the following is true about open-book management?

A)It involves transparency about the organization's financial position with customers and employees.
B)It involves linking the organization's overall purpose with individual tasks and duties.
C)It involves managing the organization in strict adherence to traditional methods and policies.
D)It involves collaboration of ideas with competitors.

Question 24

Katie who has been working in the most popular branch of the Hollandaise Bank has been transferred to another branch in a remote part of the town.Katie is very upset about the change because she always said that she worked in the best branch of the biggest bank in the country and would not be able to say that anymore.Katie's resistance to change is caused by which of the following reasons?

A)Broken promises
B)Uncertain plans
C)Threat to identity
D)Cultural differences

Question 25

Henry,a quality control manager,told his employees that the management has stated the organization is losing sales due to flaws and defects in products,and they would be laid off if the department does not improve its efficiency.Henry has utilized _____ to help his subordinates understand a need for change.

A)A groupthink method
B)A burning platform approach
C)The Delphi technique
D)A brainstorming session

Question 26

The primary objective of the unfreezing step is to:

A)Persuade the organization's stakeholders to adopt change.
B)Help workers link their individual tasks to the organization's overall purpose.
C)Ensure that the organizational members understand the need for change.
D)Help workers adopt new skills and techniques for production.

Question 27

Henry who has been working in the housekeeping department of the BlueCliff Hotel has been shifted to the reservation sales department.He is worried about the shift as he knows nothing about reservation sales and had a clear career path in hotel housekeeping.Which of the following reasons has caused Henry to resist change?

A)Threat to identity
B)Uncertain plans
C)Cultural differences
D)Broken promises

Question 28

Kate has been an employee of Cymbal Inc.for one year.She joined the organization with the expectation that she would receive a promotion within a year and is currently expecting her performance to be reviewed.However,she is afraid that the management may recruit a new employee to replace the position that she feels belongs to her.Kate's resistance to change is because she would perceive it to be due to a(n):

A)Threat to identity.
B)Broken promise.
C)Uncertain plan.
D)Cultural difference.

Question 29

The most suitable approach that a leader can adopt to increase members' confidence in them would be to:

A)Persuade members to think that the change is good for them.
B)Provide extrinsic incentives to employees.
C)Provide intrinsic incentives to employees.
D)Be role models and leading by example.

Question 30

A _____ is an unwritten expectation about what the person will receive from the organization for the person's contribution.

A)Contingent contract
B)Quasi contract
C)Collateral contract
D)Psychological contract

Question 31

Which of the following is true about the burning platform approach?

A)It refers to the opportunities available to the organization involved with change.
B)It refers to the threats faced by the organization without the change.
C)It refers to the volatility faced by the organization due to the change.
D)It refers to the futility of the change with regard to the organization.

Question 32

Kate has informed her employees that if they do not make changes in order to improve their productivity and increase the revenues generated by the department,the management will shut down their department.Based on the given scenario,Kate is currently in which of the following stages of the change process?

A)The unfreeze stage using a conventional approach
B)The unfreeze stage using a sustainable approach
C)The change stage using a sustainable approach
D)The change stage using a conventional approach

Question 33

James feels that his organization should give him a raise in his salary,as he would be completing five years of service in a few weeks.However,this was not stated in any written or unwritten agreement.This is an example of a _____ contract.

A)Collateral
B)Psychological
C)Quasi
D)Contingent

Question 34

A leader's goal in the change stage is:

A)Reinforcing and institutionalizing the organizational changes.
B)Helping members understand the need for change.
C)Identifying the need for change in the organization.
D)Ensuring that the organizational members are committed to the change.

Question 35

Which of the following is the third stage in the process of change?

A)Freeze
B)Refreeze
C)Change
D)Recognize need

Question 36

A _____ is an approach to unfreezing organizational members that may be painful; it may involve using rational persuasion or pressure to expose members to alarming information or potential negative consequences.

A)Brainstorming session
B)Groupthink method
C)Free-riding method
D)Burning platform

Question 37

If John,the CEO of Blitzer Sprockets Inc.,changes from being a conventional leader to being a sustainable leader,which of the following would most likely occur after this change?

A)John would recognize that the organization's productivity has reduced and take measures to recruit more workers to boost productivity.
B)John would recognize that the organization's competitors have higher market growth and start a new product line to increase the organization's competitive position.
C)John would recognize that the workers no longer possess the skills to operate new machinery and take measures to get them trained.
D)John would recognize that the profits have decreased and take measures to increase production and maximize profits.

Question 38

Organizational leaders can create a burning platform approach to demonstrate to employees:

A)The threat of the change.
B)The futility effecting the change.
C)The opportunity that the change offers.
D)The volatility of a change.

Question 39

Bloomer Corp.has informed its employees that the organization is thinking of partnering with a competitor to start a new production line and would like their opinion on whether the management should go ahead with the idea or refrain from doing so.The CEO also informed them that the profits have increased because of their inputs to the organization's financial matters.Which of the following policies does Bloomer Corp.follow?

A)Groupthink
B)Open-book management
C)Free riding
D)Libertarian management

Question 40

If Hayden were to adopt a sustainable approach to unfreezing in the change process,which of the following would he most likely do?

A)Enquire with employees if they are willing to move to another branch.
B)Shift employees to a different branch against their will.
C)Inform the employees that the shift is only temporary when it is actually permanent.
D)Inform the employees that they have to shift well in advance

Question 41

According to research,which of the following is a result of managers having poor work relationships and interpersonal skills during the change process?

A)Planning is hindered and motivation is sapped,ultimately leading to an immobilized staff
B)Managers are isolated from the informal network of knowledge,which is necessary to cope with change
C)Employees become uncertain and stressed,which makes it difficult to make informed business decisions
D)A leader's credibility is destroyed with the people who are essential to getting results

Question 42

Which of the following is true about sustainable leaders with regard to change?

A)The process is more likely to be focused on long-term inducement to encourage commitment.
B)The process is more likely to be influenced by extrinsic motivators.
C)The process is more likely to be influenced by power.
D)The process is more likely to be focused on short-term inducements to encourage commitment.

Question 43

Which of the following is true about conventional leaders with regard to change?

A)The process is most likely going to be an activity that involves all levels of the organization's hierarchy.
B)The process is more likely to be focused on long-term inducements to encourage commitment.
C)The process is more likely to be focused on short-term inducements to encourage commitment.
D)The process is most likely going to be a dialogue between all levels of employees.

Question 44

If Tristan has adopted a conventional approach to influencing change among organizational members.Which of the following is Tristan most likely to do?

A)Inform his employees that the new technology adopted by the organization will help double outputs and simplify production.
B)Implement an open door policy so that there is transparency between the management and its organizational members.
C)Inform his employees that the new merger with its competitor will help to increase the profits.
D)Implement a promotion system to help motivate employees from a long-term perspective.

Question 45

According to research,which of the following is a result of when managers have failed to set clear direction and clarify performance directions during the change process?

A)A leader's credibility is destroyed with the people who are essential to getting results
B)Planning is hindered and motivation is sapped,ultimately leading to an immobilized staff
C)Collective performance of the employees is destroyed
D)Disruptive crises are created,which damage performance as well as morale

Question 46

John,the CEO of Prestige Corp.,realized that the additional level in the organizations hierarchy was delaying the decision-making process.If John adopts a conventional approach,which of the following would he most likely do?

A)Obtain ideas from all organizational members and make a joint decision.
B)Ask the human resource team to limit the additional level to certain departments alone.
C)Make enquiries with the new hierarchical level members about the delay in decision-making process.
D)Implement training programs to better communicate between organizational members.

Question 47

Which of the following is the final stage in the organizational change process?

A)Feedback
B)Freeze
C)Refreeze
D)Change

Question 48

Which of the following is a difference between a conventional organization and a sustainable organization in the refreeze stage?

A)Conventional organizations place greater emphasis on changes that facilitate learning and flexibility,whereas sustainable organizations focus on changing structures and systems.
B)Conventional organizations focus on changing structures and systems,whereas sustainable organizations place greater emphasis on changes that facilitate learning and flexibility.
C)Conventional organizations view change as an ongoing process,while sustainable organizations view change as something that happens every few years.
D)Sustainable organizations view change as something that happens every few years,while conventional organizations view change as an ongoing process.

Question 49

A leader can improve members' attitudes toward change by:

A)Being a role model and leading by example.
B)Planning for early success.
C)Providing adequate amount of training to the employees.
D)Persuading members to think that change is good for them.

Question 50

Which of the following is true about a sustainable organization with regard to the refreeze stage in the change process?

A)It places greater emphasis on flexibility and learning.
B)It places greater emphasis on changing structures and systems.
C)It views change as an event that happens once in few years.
D)It abstains from making structural changes.

Question 51

Which of the following is a difference between conventional leaders and sustainable leaders with reference to change?

A)When conventional leaders communicate the benefits of change,the process is most likely to be a dialogue.
B)Conventional leaders focus primarily on long-term inducements to encourage commitment.
C)When sustainable leaders communicate the benefits of change,the process is more likely to be a dialogue.
D)Sustainable leaders focus primarily on short-term inducements to induce commitment.

Question 52

Which of the following scenarios would result in an increase in members' confidence in themselves?

A)Jessica informed her employees that there would be a bonus for exceeding the monthly sales target.
B)Claire informed her employees that the organization would double in size if they merged with their competitor.
C)Peyton informs her employees how they are performing and what they are required to do further in the new production system.
D)Clara informs her employees about the new promotion available to those who accept the transfer to a new branch.

Question 53

Which of the following is true about a conventional organization with regard to the refreeze stage?

A)It views change as an ongoing process.
B)It places greater emphasis on flexibility and learning during the change process.
C)It focuses on creating structures and systems that reinforce change.
D)It supports continuous change.

Question 54

Larry,the CEO of Caltech Corp.,has convinced his employees that change must occur.Caltech is currently in the process of providing the necessary training to the employees to prepare them for the change.Additionally,Larry has changed his work process to reflect the changes made to the organization.In the given scenario,Caltech is in which of the following stages of the change process?

A)The change stage using a sustainable approach
B)The unfreeze stage using a sustainable approach
C)The change stage using a conventional approach
D)The unfreeze stage using conventional approach

Question 55

Which of the following would result in an improvement in employees' attitudes toward change?

A)At the organization's monthly meeting,Carter has a feedback session with employees and answers their queries.
B)Alexandra promotes employees who consistently exceed their targets and follow the organization's new policies.
C)Eric has given his employees steady feedback on their work as he promised he would,based on the organization's new policy.
D)Megan has provided a training session for her employees that would train them for the new processes that the change will bring about.

Question 56

Which of the following scenarios would result in an increase in members' confidence in an organizational leader?

A)Mark,a manager,reports to his boss every single day because of the new mandatory reporting system that he initiated in the organization.
B)Colin provides his employees with an incentive if they agree to be transferred to another department.
C)Alex has told his employees that if they adopt the new production system it would double profits and would help the organization grow rapidly.
D)Glen,a manager,promoted his employee for attempting to adopt the new sales strategy and succeeding.

Question 57

If Melanie has adopted a sustainable approach to influencing change among organizational members,which of the following is Melanie most likely to do?

A)Inform her employees that a training program will be conducted to help them learn to utilize the new technology.
B)Inform her employees that adopting the new organizational policy will help to increase the profits.
C)Focus on finding a solution to the current shortage of workers in the organization.
D)Focus on how to defeat the organization's competitors using the new organizational policy.

Question 58

Linda,a senior manager at Harold Corp.,has informed her subordinates that if the quality control department merges with the production department it would help the organization to produce flawless products that would help increase sales.Post-merger,she lets her employees know how the new merged department is faring and is open about the revenues they are generating to help boost members' confidence in their own ability.In the given scenario,Linda is in which of the following stages of the change process?

A)The change stage using a conventional approach
B)The change stage using a sustainable approach
C)The unfreeze stage using a conventional approach
D)The unfreeze stage using a sustainable approach

Question 59

Linda,the CEO of Lin Corp.,has noticed that the employees' productivity has declined after the inclusion of a new product line.If Linda adopts a sustainable approach,which of the following would she do?

A)Identify and lay off employees who have not been performing well.
B)Provide training to employees to enable them to understand the new product and work better.
C)Recruit new employees to solve the problem at the earliest.
D)Explain to the employees that a new product line would help increase the profits of the organization.

Question 60

According to research,the top reason why managers fail to get results during change is:

A)Poor planning practices.
B)Inability to motivate others.
C)Ineffective communication skills and practices.
D)Poor work relationships and interpersonal skills.

Question 61

Which of the following explains a change that occurs when an organization makes improvements in moving in its current strategic direction?

A)Incremental change
B)Transformational change
C)Organizational Change
D)Planned change

Question 62

What are the primary objectives in the unfreezing step in the organizational change process?

A)Leaders must ensure that members understand the need for change to reduce possible resistance and to create a sense of openness to change.
B)Leaders must ensure that organizational members are ready to improve their productivity and enhance their quality of work.
C)Leaders must ensure that organizational members will accept the changes and eliminate their resistance.
D)Leaders must inform organizational members about the upcoming changes and outline the process of implementing the changes.

Question 63

Andrew has been working at his job for more than 20 years.He heard through the grapevine about some upcoming changes.He perceives those changes as threats and increased his commitment to the status quo.What do the researchers call his response?

A)Threat-rigidity
B)Threat-awareness
C)Negative reaction
D)Positive reaction

Question 64

_____ are planned activities targeting specific outcomes such as improving individual,group,or organizational performance or well-being.

Question 65

_____ are often a reaction to a major problem or challenge in the competitive environment.

Question 66

Sustainable organizations engage a variety of members at all levels in a _____ process that exposes both leaders and members to information and ideas that might suggest change is necessary.

Question 67

Which of the following applies to the planned activities targeting specific outcomes such as improving individual,group,or organizational performance or well-being?

A)Interventions
B)Restructuring
C)Re-engineering
D)Innovations

Question 68

Change is received differently in each _____.

Question 69

Change agents sometimes work in conjunction with _____.

Question 70

_____ is a substantive modification to an aspect of an organization.

Question 71

During a meeting,Nicholas explains to his management team that during this phase they may make some adjustments to the design of the organization that requires revisiting job descriptions.Which of the following stages applies to his description?

A)Refreeze
B)Reinforce
C)Change
D)Restructure

Question 72

Organizational leaders must convince employees there is a need for change that requires them to behave differently in the _____ step.

Question 73

Organizational leaders may recognize the need to change due to external factors.Which of the following would be considered an external factor?

A)A shift in consumer buying habits
B)Becoming a decentralized organization
C)Becoming a centralized organization
D)The turnover of the entire workforce in an organization

Question 74

Which of the following steps is used after changes have been implemented in sustainable organization?

A)Re-slush
B)Refreeze
C)Unfreeze
D)Reinforce

Question 75

_____ assumes a change may not work uniformly well throughout the organization.

Question 76

During a department meeting,your VP stated that he concentrates on looking for and recognizing the need for change that will help maximize profits,efficiency,productivity,and competitiveness.Which of the following approaches applies to his statement?

A)Conventional approach
B)Sustainable approach
C)Organizational approach
D)Innovation approach

Question 77

Sustainable leaders may also include other _____ in the learning process.

Question 78

After completing a massive technology change in the company,the CEO during a meeting with his staff states that they are encouraging experimentation and celebrating the learning associated with both successful and unsuccessful attempts to implement changes.Which of the following approaches explains his vision?

A)Sustainable approach
B)Conventional approach
C)Centralized approach
D)Decentralized approach

Question 79

Members will be more committed to a change if they have confidence in their own ability to put the change into practice.There are differences between conventional and sustainable approach in this regard.Which of the following explains one of the differences?

A)Sustainable leaders value the benefits of clear expectations,training,recognition,and resources in building members' own confidence.
B)Conventional leaders value the benefits of clear expectations,training,recognition,and resources in building members' own confidence.
C)Conventional leaders may include other stakeholders in the learning process.
D)Sustainable leaders will not nurture an environment where people learn from one another.

Question 80

A sustainable approach seeks to "re-slush" rather than _____ an organization.