Deck 4: Listening Responding: the Basis for Understanding

Question 1

Metacommunication is best defined as

A)speech punctuated by metaphors
B)effective use of silence
C)the message that is heard beyond the words that are spoken
D)grandiose thinking
E)using a broad range of communication and counselling skills

Answer 1

C

Question 2

After listening patiently to a client,a counsellor restated the main ideas.This is an example of

A)empathy
B)content summary
C)paraphrase
D)theme summary
E)none of the above

Answer 2

B

Question 3

Paraphrasing is best described as

A)restating the client's statements from a different angle
B)repeating verbatim what has been said
C)pseudo-meaning
D)summarizing
E)use of jargon

Answer 3

A

Question 4

Which of the following is an example of a paraphrase

A)can you describe it differently?
B)looking at things from a different angle,you seem to be saying….
C)you're feeling angry.
D)tell me more.
E)That's not right.

Question 5

What is metacommunication.Give an example.

Question 6

What is the difference between a content summary and a theme summary?

Question 7

Listening requires

A)disengaging from the perspective of the other person
B)hearing both verbal and nonverbal messages
C)interpreting meaning from your perspective
D)absolute silence
E)helping others to understand your point of view

Question 8

Attending is best described as

A)encouraging clients to adhere to the work ethic
B)making appropriate use of silence
C)controlling the interviewing with questions and directives
D)the way counsellors communicate to clients that they are ready,willing,and able to listen
E)managed involvement

Question 9

Which of the following represents a possible meaning of silence?

A)the client is thinking
B)the client is confused
C)there are relationship trust issues
D)nothing more to be said
E)all of the above

Question 10

Which of the following statements about content summaries is true?

A)they make judgments about relevance
B)they are risky and should be avoided
C)they focus only on feelings
D)they are useful for organizing ideas and data
E)they are edited for essential themes

Question 11

List six common meanings of client silence in counselling.Suggest strategy choices for dealing with each.

Question 12

Closed-minded listeners

A)are open to new perspectives
B)control their own assumptions
C)are unable to embrace new ideas
D)recognize that everyone's frame of reference is different
E)are able to focus without allowing distractions

Question 13

Selective perception

A)is a sign that counsellors are not listening
B)enables counsellors to screen out verbal and nonverbal cues that are unimportant
C)helps counsellors to hear all of what has been said
D)is a mental disorder involving hallucinations
E)must be avoided

Question 14

What is the difference between paraphrasing and repetition?

Question 15

Paraphrasing describes

A)restating a client's words in one's own words
B)asking questions
C)the use of idioms
D)"attended silence"
E)responses which focus on client feelings

Question 16

All but one of the following is true

A)good listeners ask questions for clarification
B)listening is a fundamental building block for the counselling relationship
C)when counsellors listen to clients,clients become better able to listen to themselves
D)silence confirms that counsellors are listening
E)listening involves understanding meaning as well as emotions

Question 17

"Attended Silence" means

A)being physically present during the interview
B)using questions to understand the meaning of silence
C)controlling internal and external distraction during silent moments
D)keeping quiet
E)allowing silence to continue indefinitely

Question 18

Good listeners

A)predict what others might say
B)use skills such as summarizing and questions to insure they understand
C)make assumptions based on past experiences
D)remain silent
E)offer advice to help clients solve problems

Question 19

Explain how nonverbal communication impacts communication.What are some of the elements of nonverbal communication?

Question 20

Proxemics describes

A)how people use space and distance
B)setting goal priorities
C)body language
D)cultural norms with respect to body language
E)how close agencies are situated relative to their clients