Deck 10: Productive and Counterproductive Employee Behavior

Question 1

Successful customer service representatives must be courteous and good-natured,and enjoy cooperating with people.Which dimension of the "Big Five" is most relevant to these attributes?

A)Agreeableness
B)Conscientiousness
C)Extraversion
D)Emotional stability

Answer 1

Agreeableness

Question 2

Of the "Big Five," which of the following was found to be the strongest correlate of job performance?

A)Emotional stability
B)Conscientiousness
C)Extraversion
D)Openness to experience

Answer 2

Conscientiousness

Question 3

According to job characteristics theory,experienced meaningfulness depends in part on

A)autonomy.
B)feedback.
C)skill variety.
D)growth need strength.

Answer 3

skill variety.

Question 4

Which of the following is NOT true?

A)Cognitive ability predicts performance for most jobs.
B)Cognitive ability is most strongly related to performance for mentally demanding jobs.
C)Younger workers are more able,thus age predicts performance.
D)Matching employee abilities to job KSAO requirements enhances job performance.

Question 5

Which of the following traits has been shown to exert the strongest impact on overall performance?

A)Cognitive ability.
B)Extraversion.
C)Openness to change.
D)Agreeableness.

Question 6

What does research suggest about the relationship between age and performance?

A)In general,older workers perform worse than younger workers.
B)In general,younger workers perform worse than older workers.
C)In general,there is no relation between age and performance.
D)Nobody knows.This is an important question that has been neglected by researchers.

Question 7

Hackman and Oldham are known for what theory?

A)Counterproductive work behavior theory
B)Human factors theory
C)Job characteristics theory
D)Big Five theory of personality

Question 8

Motivational interventions have been LEAST concerned with:

A)a focus on job structure.
B)the use of incentives.
C)removal of constraints.
D)the design of technology.

Question 9

Which of the following is not considered one of the "Big Five" dimensions of personality?

A)Extraversion
B)Intuitive
C)Emotional Stability
D)Conscientiousness

Question 10

Successful executives must be able to face defeat without getting anxious,depressed,angry,or worried.Which dimension of the "Big Five" is most relevant to these responses?

A)Emotional stability
B)Conscientiousness
C)Extraversion
D)Openness to experience

Question 11

Which of the following is NOT one of the three primary factors that determine job performance?

A)ability
B)constraints
C)the Big Five traits
D)motivation

Question 12

Successful salespeople enjoy meeting people and socializing with them.Which dimension of the "Big Five" is most relevant to these preferences?

A)Agreeableness
B)Conscientiousness
C)Extraversion
D)Openness to experience

Question 13

Which of the following traits would be especially important in being able to handle stress,as would be required for the job of a police officer?

A)Emotional stability
B)Agreeableness
C)Extraversion
D)Openness to experience

Question 14

In identifying the necessary KSAO's for specific jobs I/O psychologists have devoted most of their selection attention to the assessment of

A)ability.
B)motivation.
C)personality.
D)job characteristics.

Question 15

Good job performance requires

A)appropriate levels of worker ability.
B)appropriate levels of worker motivation.
C)a lack of organizational constraints.
D)all of the above

Question 16

Individuals who are ___________ have higher levels of motivation than those who are ___________.

A)internals; externals
B)externals; internals
C)agreeable; conscientious
D)conscientious; agreeable

Question 17

Which is not one of the "Big Five"?

A)Emotional stability
B)Conscientiousness
C)Openness to experience
D)Cognitive ability

Question 18

Successful research scientists are intelligent,curious,and imaginative.Which dimension of the "Big Five" is most relevant to these attributes?

A)Emotional stability
B)Conscientiousness
C)Extraversion
D)Openness to experience

Question 19

Which of the following is NOT an environmental condition that is related to performance?

A)job characteristics
B)locus of control
C)constraints
D)incentive systems

Question 20

When comparing young and older workers researchers have noted that

A)younger workers are more productive.
B)their performance is about the same.
C)older workers' performance is less productive,but more accurate.
D)younger workers are less accurate and lower in overall productivity

Question 21

For an incentive system to work,employees must:

A)be able to increase productivity.
B)enjoy their job tasks.
C)be concerned about product quality.
D)like their supervisors.

Question 22

Giving salespeople a commission is an example of an incentive system called

A)a piece-rate system.
B)a productivity system.
C)an effective system.
D)a widget system.

Question 23

Most controls are controlled with either the

A)finger or full hand.
B)hand or foot.
C)hand or knee.
D)foot or knee.

Question 24

___________ controls are best when force is more important than precision.

A)Hand
B)Foot
C)Head
D)Knee

Question 25

Research by Peters and O'Connor (1980)identified eight areas of organizational constraints,NOT including

A)A lack of job-related information.
B)A lack of budgetary support.
C)A lack of time.
D)Lack of government support.

Question 26

According to job characteristics theory,people who are _________ in growth need strength (GNS)will respond well to jobs with a high motivation potential score (MPS).

A)low
B)moderate
C)high
D)either very low or very high

Question 27

___________ are aspects of the work environment that interfere with or prevent good job performance.

A)Incentive systems
B)Behavioral strains
C)Rotating shifts
D)Organizational constraints

Question 28

Feedback leads to

A)experienced meaningfulness.
B)experienced responsibility.
C)knowledge of results.
D)growth need strength.

Question 29

According to job characteristics theory,if Bill experienced high skill variety,high task identity,high task significance,and high feedback,but has absolutely no autonomy on his job,we can expect that his motivational potential score would be:

A)High
B)Low
C)0
D)not able to be calculated,given the limited information provided

Question 30

According to job characteristics theory,your feelings of responsibility depend on

A)the amount of feedback you receive.
B)your task identity.
C)the task significance.
D)your sense of autonomy.

Question 31

If company A gives its sales reps additional pay for each increase of 2% in the sales rate an I/O psychologist would say that the sales rep was being given

A)a bribe.
B)a raise in his/her base salary of 2%.
C)an incentive.
D)an unfair advantage.

Question 32

What type of control is best when fine or precise motions are necessary?

A)Hand
B)Foot
C)Head
D)Knee

Question 33

According to Hackman and Oldham's job characteristics theory,task identity contributes to

A)experienced meaningfulness.
B)experienced responsibility.
C)knowledge of results.
D)growth need strength.

Question 34

The field of is concerned with the interface between people and the physical environment.

A)Human Factors
B)I/O Psychology
C)Motivation Potential Psychology
D)Organizational Citizenship Behavior

Question 35

The focus of Human Factors psychology is the interaction between

A)humans and their behavior.
B)people and their social environment.
C)people and tools.
D)information and technology.

Question 36

Which would be an example of an ergonomic design?

A)An energy efficient machine
B)An eye level display
C)A multipurpose machine
D)A lower cost design

Question 37

A new incentive system was put into effect at New Millennium Enterprises six months ago,however it has not increased productivity of the employees.Which of the following would be LEAST likely to account for its ineffectiveness?

A)The employees are already working at their maximum.
B)Employees do not value the incentive.
C)A major piece of equipment has been on the fritz off and on and has backlogged order processing.
D)Employees are underpaid.

Question 38

If I wanted to calculate your motivation potential score (MPS),according to job characteristics theory I would need to take which of the following in to account?

A)Skill variety,task significance,and task identity
B)Skill variety,task significance,task identity,and autonomy
C)Skill variety,task significance,task identity,autonomy,and feedback
D)Skill variety,task significance,task identity,autonomy,feedback,and growth need strength

Question 39

The "icons" on computer screens were designed because

A)the inventor found it funny to see some pictures.
B)it is a higher language.
C)the inventor had the users in mind.
D)it is just easier to program.

Question 40

What is another name for ergonomics?

A)Engineering psychology
B)Computer psychology
C)Computer-human interaction
D)Mental model

Question 41

Which of the following is MOST strongly related to employee absence?

A)The employee's prior absence history
B)The organization's absence culture
C)The work group's absence culture
D)Job satisfaction

Question 42

The correlation between absence and turnover is

A)Low
B)Moderate
C)High
D)Has not been tested

Question 43

Which of the following is NOT one of the factors that research has suggested to be the cause of OCB?

A)Personality variables
B)Supportive behavior by the supervisor
C)Desire for promotion
D)A high unemployment rate in the local labor market

Question 44

___________ is helping another employee or supervisor with a problem.

A)Compliance
B)Altruism
C)Motivation
D)Constraint

Question 45

Which of the following terms reflects going beyond the formal requirements of the job?

A)Organizational citizenship behavior
B)Mental model similarity
C)Motivational potential
D)Cooperative work

Question 46

Which of the following does NOT describe people who work together via email?

A)they are less inhibited
B)they have more trouble coordinating their efforts
C)they will be more likely to conform to each other's opinions
D)None of the above

Question 47

I am punctual,I assist supervisors with their work,I give advanced notice if unable to come to work,and I make innovative suggestions to improve my department.My supervisor is likely to rate me high on

A)CWB.
B)OCP.
C)OCB.
D)KSAO.

Question 48

The introduction of technology in manufacturing has been associated with worker

A)boredom.
B)job dissatisfaction.
C)poor emotional wellbeing.
D)All of the above

Question 49

Which of the following is not considered an aspect of organizational citizenship behavior?

A)Being friendly
B)Making suggestions
C)Being punctual
D)Assisting others with work

Question 50

What,according to recent research,is the relationship between OCB and performance?

A)Employees highest in OCB are also the best performers.
B)Employees highest in OCB are not necessarily the best performers.
C)Research has not yet examined this relationship.
D)Altruism is related to performance,but compliance is not.

Question 51

Organizational citizenship behavior is generally divided into two categories:

A)helping and being punctual
B)altruism and helping
C)altruism and compliance
D)efficiency and compliance

Question 52

A major issue for computer-human interaction is:

A)designing controls that are recognizable by touch.
B)the communication between human and machine.
C)establishing a comfortable work space.
D)preventing boredom

Question 53

A person who knows how to drive an automobile has an understanding of the operations of the automobile.What is the understanding called?

A)a mental model
B)a system design
C)a human factor perspective
D)a computer-human interaction

Question 54

Doing what needs to be done and following the rules is an example of which category of OCB?

A)Altruism
B)Compliance
C)Withdrawal
D)None of the above

Question 55

_______________ prevent employees from adequately using their skills to perform job tasks.

A)Incentive systems
B)Organizational constraints
C)Task significance
D)Mental models

Question 56

The heater and AC controls are together in your car.This is due to which principle of control design?

A)They should be grouped logically.
B)Important controls should be recognizable by touch.
C)They should give feedback when they're used.
D)The direction they are moved should be logical.

Question 57

When a person in engaging in OCBIs,they are engaging in organizational citizenship behaviors directed at __________.

A)the occupation
B)other employees
C)their boss
D)the organization

Question 58

You are an I/O psychologist who specializes in ergonomics.Which of the following is NOT a principle of control design?

A)They should be grouped aesthetically.
B)Important controls should be recognizable by touch.
C)They should give feedback when they're used.
D)The direction they are moved should be logical.

Question 59

You have been charged with designing an effective computer interface for the newest PC that New Millennium Enterprises is designing.The only constraint that has been given to you is that the interface must be "user friendly".What should you keep in mind as you design the interface?

A)The simpler the representation,the more likely people are to understand it.
B)The best systems represent the problem in the way that matches how people represent the problem.
C)Regardless of how you represent the problem it will take a lot of training to get people to be able to use the interface efficiently.
D)The best systems represent the problem in innovative formats so users are able to remember their uniqueness.

Question 60

Which of the following statements about OCB is TRUE?

A)OCB is associated with low levels of negative affectivity.
B)OCB may be contagious.
C)Individuals who are high on OCB are also the best performers in other areas.
D)OCB is unrelated to mood at work.

Question 61

Which of the following statements best describes the employee turnover model presented in the text?

A)Job satisfaction directly influences turnover.
B)Intent to quit directly influences turnover.
C)Job satisfaction directly influences intent to quit,which influences turnover.
D)Job satisfaction directly influences intent to quit,and the influence of intent to quit on turnover varies with the availability of alternatives.

Question 62

According to your text,the most common form of counterproductive employee behavior is

A)stealing.
B)assault.
C)sabotage.
D)murder.

Question 63

Stan continually knowingly ignores warning signals on a piece of equipment and removes the material to fix the equipment.Which type of counterproductive behavior is Stan displaying?

A)Aggression
B)Sabotage
C)Theft
D)Frustration

Question 64

Which of the following is NOT an example of counterproductive behavior mentioned in the text?

A)Aggression
B)Sabotage
C)Whistleblowing
D)Theft

Question 65

Which of the following statements about turnover is TRUE?

A)The relationship between satisfaction and turnover depends on the unemployment rate.
B)The best and worst employees are least likely to quite.
C)The relationship between satisfaction and turnover is stable over time.
D)Turnover of any kind is bad for an organization.

Question 66

Which of the following reflects permanent withdrawal?

A)absenteeism
B)tardiness
C)sabotage
D)turnover

Question 67

Which of the following factors is important in determining whether turnover is good or bad for the organization?

A)The quality of the employees who leave
B)The cost of replacing employees who have left
C)The resulting experience level of the organization's workforce
D)All of the above are important.

Question 68

Which of the following is NOT true of absence culture?

A)The work group's absence record predicts an individual's absences.
B)Employee absence correlates with employee estimates of how many absences are acceptable to their work group.
C)On the average,employees are absent slightly more than they think is acceptable to their work group.
D)Employees are absent more if co-workers see few costs to being absent.

Question 69

Studies have shown that prior history and the organizational policies are the two best predictors:

A)Withdrawal rate
B)Absence rate
C)Turnover rate
D)Lateness rate

Question 70

Assume Albert is frustrated at work.According to the text,which of the following will decrease the likelihood that Albert will engage in destructive behavior?

A)Albert is low on conscientiousness.
B)Albert believes he has no other job prospects.
C)Albert believes constructive efforts can overcome the source of his frustration.
D)Albert has a friend with whom he can discuss his problems.

Question 71

Which of the following are more likely to be absent?

A)Men
B)Women
C)older employees
D)younger employees

Question 72

Purposely doing work incorrectly,withholding effort,and destroying organizational properties are examples of

A)CSCW.
B)OCB.
C)MPS.
D)CWB.

Question 73

Turnover rate refers to

A)the number of absences that employees demonstrate.
B)the permissible number of absences set by a company's absence culture.
C)the number of employees quitting their jobs.
D)the number of inquiries that salespeople convert to orders.

Question 74

Which of the following is an important reason for turnover mentioned in the text?

A)People are unhappy with their jobs
B)People quit for health reasons
C)People quit to pursue other life interests
D)All of the above

Question 75

Feelings of frustration and low control generally lead to what type of behavior?

A)OCB
B)MPS
C)CWB
D)CSCW

Question 76

__________ is the destruction of organizational property.

A)Sabotage
B)Vandalism
C)Assault
D)Theft