Deck 1: Information Systems and People

Question 1

Information system processes are not influenced by human motivations and the way people look at process improvements.

Answer 1

False

Question 2

Disconnects in communication between IT staff and others in the organization often arise because of the jargon barrier.

Answer 2

True

Question 3

"01010011 01001111 01010011" is an example of data, while the binary code for SOS is information, and the word "HELP!!!" is knowledge.

Answer 3

True

Question 4

A survey of retailers found that modern point-of-sale technology was rated the least valuable element in customer satisfaction.

Question 5

A news agency requires an immediate account of the casualties in an airplane accident for a news alert. In this situation, a quick, approximate report is more valuable than a detailed, accurate report that requires considerable time to gather.

Question 6

In larger organizations and major companies, there are usually several staff positions with "chief" in their titles along with the position of chief information officer.

Question 7

Analysts can use software to simulate business processes and conduct "what if" experiments to find innovative approaches that leverage the power of information systems.

Question 8

Orange fiber-optic cables, the coaxial cables used by cable TV companies, and the slender copper telephone wiring common in homes are a part of the telecommunications infrastructure.

Question 9

Research of the impact of IT on markets increased substantially because of the Internet.

Question 10

Binary code for SOS is an example of useful, actionable knowledge.

Question 11

The information systems that support virtual teamwork and collaboration are, in some respects, still in their infancy compared to the more mature operational systems.

Question 12

In certain situations, such as fund-raising for an NGO, information systems are not of much use.

Question 13

Most volunteer organization are concerned with safeguarding and increasing the security of their information.

Question 14

China is known as the world's "back office" because innumerable companies in China manage information system applications for a growing number of multinational corporations.

Question 15

Information technology and strategy are so closely integrated with every aspect of business that every manager is really an "information officer."

Question 16

The development and application of innovative information systems improve the operations of an organization; however, they do not lead to any competitive advantage.

Question 17

Any online communication, including e-mails, can be amplified by modern information systems.

Question 18

Privacy breaches in modern information systems involve far less risk, and affect fewer people, compared to the older information systems.

Question 19

When team members use online tools, the psychology of group dynamics change for the positive.

Question 20

A person's online behavior is an important source of business intelligence.

Question 21

An NGO uses historical trends to determine when charitable giving peaks, and then sets the dates for its donation drives based on the trends. This is an example of ________.

A) data-driven decision making
B) business intelligence
C) customer relationship management
D) operations management

Question 22

Which of the following is a function of operations management?

A) tracking financial transactions
B) delivering goods and services
C) formulating a strategy for business diversification
D) introducing a new product

Question 23

Which of the following is a function of accounting information systems?

A) procuring goods and services
B) designing a service delivery system
C) developing an induction process for all new hires
D) strategizing for business diversification

Question 24

Which of the following statements is true about FedEx's social networking site, FaceNet?

A) It reduced employee productivity rates.
B) It became popular, and spread much faster than expected.
C) It increased security risks.
D) It improved inter-departmental collaboration.

Question 25

Which of the following is true about web-based front offices and online self-service applications?

A) They reduce understanding of customer requirements and motives.
B) They often mimic the brick-and-mortar versions.
C) They help in streamlining the talent management.
D) They improve sales in the short term, and reduce customer loyalty in the long term.

Question 26

A grocery store would be able to improve customer satisfaction by providing ________.

A) self-service checkouts
B) items without barcodes
C) inventory information to customers
D) elaborate identification checks to avoid theft

Question 27

Tiny Navigon included free traffic updates with its portable navigation devices by tapping into FM radio stations from major cities that make up a central database of traffic information. How did this strategy impact them?

A) It improved their operations management.
B) It improved customer relationship.
C) It lowered their total revenue.
D) It gave them a competitive advantage.

Question 28

Chicago University starts an online course called "Comparative Religion." While developing the information systems to support virtual, collaborative education, which of the following factors needs to be taken into account?

A) the way students actually interact in a classroom setting
B) the information shared in the virtual classroom must be very secure
C) the negative impact of social networking sites on students
D) the religious sentiments of the students

Question 29

Which of the following is not true of information systems?

A) Information systems are crucial for tracking employee payroll, taxes, benefits, and timesheets.
B) Information systems are crucial for tracking assets and inventories.
C) Most organizations develop their own information systems to handle their back-office information needs.
D) Many organizations are moving these information system functions to service providers or even outsourcing them entirely.

Question 30

Decision making that draws on billions of pieces of data that can be aggregated to reveal important trends and patterns is called ________.

A) intuitive decision making
B) informed decision making
C) scientific decision making
D) data-driven decision making

Question 31

Achieving excellence in operations can result in ________.

A) higher cost savings
B) improved organizational justice
C) increased brand dilution
D) increased employee turnover

Question 32

Which of the following is true of information systems that support collaborative human activities?

A) These information systems do not have tools for business collaboration, such as document management, project updates, issue tracking, and shared calendars.
B) These systems, besides being complex and difficult to implement, are not successful.
C) These systems need to accommodate numerous possibilities.
D) These systems are equipped with sophisticated technology that is required in mature operational systems.

Question 33

A high-end women's clothing store has an inefficient checkout system. This will have ________.

A) a negative impact on customer relationship
B) a positive impact on accounting
C) a negative impact on talent management
D) a positive impact on turnover rates

Question 34

Which of the following is a disadvantage of using social networking sites for business collaboration?

A) Social networking sites do not support most business applications.
B) Social networking sites do not allow users to share documents and applications.
C) Social networking sites do not allow interactions using microphones and video cameras.
D) Social networking sites are not very secure.

Question 35

Information systems are ________.

A) not relevant to the strategy of nonprofit organizations
B) a core feature of a company's strategic vision
C) not relevant to the strategy of government agencies
D) a core feature of a company's marketing campaign

Question 36

How do web-based front offices and online self-service applications transform an organization's relationships with its customers?

A) reduce customer-service facilities available to a customer
B) educate the customer on the business process of the company
C) provide customers with a decision support system
D) free the customers from most routine direct contact

Question 37

Which of the following led to tighter standards for accounting practices, particularly in banking, and demanded more transparency and reporting?

A) the global financial crisis of 2009
B) the popularity of net-banking
C) the great depression
D) increasing rates of e-commerce frauds

Question 38

Anything that gives a firm a lead over its rivals is called ________.

A) economies of scale
B) business growth
C) differentiation
D) competitive advantage

Question 39

Nintendo uses data from information systems of partners, suppliers, and distributors to develop new applications for the Wii console. Which type of information is Nintendo using in this example ?

A) customer-centric information
B) business intelligence
C) technical information
D) social-networking information

Question 40

The information that managers use to make decisions, drawn from the company's own information systems or external sources is called ________.

A) business intelligence
B) data-driven decision making
C) internal data
D) operations-related data

Question 41

Peter processes his e-mail inbox to zero using automated filtering tools as needed. In this example, he is using information system tools to ________.

A) improve individual productivity
B) keep his information secure
C) transform his information
D) make data-driven decisions

Question 42

Most of the information in Wikipedia is ________.

A) collaborative information
B) collective intelligence
C) creative commons
D) user-generated content

Question 43

Which of the following is NOT one of the four critical components of an information system?

A) technology
B) strategy
C) processes
D) data

Question 44

In Malaysia, the government partners with Universiti Kebangsaan Malaysia in an innovative effort to identify especially talented youth. They use a test that can be delivered online throughout the country's schools, which makes it accessible to students everywhere. This is an example of ________.

A) data-driven decision making
B) strategic use of information systems
C) use of business intelligence
D) use of information systems for revenue generation

Question 45

When the time people spend waiting in line to vote, i.e., 5 minutes and 32 seconds in a specific area, is aggregated, and then a graph of average waiting times by location is created, it becomes ________.

A) data
B) facts
C) knowledge
D) information

Question 46

People pay monthly subscription fees to financial service companies to get current stock prices. This highlights which of the following valuable characteristics of information?

A) timeliness
B) accuracy
C) completeness
D) relevance

Question 47

The customer reviews posted for various products in Amazon.com is an example of ________.

A) business data
B) collective intelligence
C) user-generated content
D) collaborative information

Question 48

Which of the following statements is not true about user-generated content?

A) It is people and technology driven, and does not require processes and data.
B) It is an important ingredient in what has come to be known as Web 2.0.
C) It makes up most of the information in systems such as eBay, Craigslist, and many others.
D) It is often produced by non-professionals without the expectation of profit or remuneration.

Question 49

In an organization that is open to ideas from all employees, ________.

A) it becomes tougher to implement new information systems
B) user-generated content is more easily accepted
C) information systems are more likely to succeed
D) innovative concepts for information systems can come from every level

Question 50

What are individual facts or pieces of information called?

A) data
B) byte
C) information
D) knowledge

Question 51

Which of the following is true about information and communications technology?

A) Increasingly, wireless transmission is favored because of its speed and flexibility although extra costs are incurred.
B) Information and communications technology is a separate category, and does not come under the IT component.
C) The term information and communications technology is often used more broadly to refer to information systems.
D) The main role of the telecommunications component involves moving electronic signals from one place to another, and properly routing traffic.

Question 52

What are facts that are assembled and analyzed to add meaning and usefulness called?

A) data
B) information
C) knowledge
D) systems

Question 53

The information technology team works closely with ________.

A) the customers or clients
B) the staff in other functional areas of the organization
C) senior managers of the organization
D) contributors from outside the organization

Question 54

When a single high-temperature reading of an incoming patient is entered into the patient records information system and combined with the patient's other symptoms and previous medical records, it becomes ________.

A) inaccessible
B) a data
C) information
D) an element in the information system

Question 55

A marketing survey polls customers as they enter a store to ask their opinion about their products and the store's e-commerce website. Which of the following is a drawback of the data collected through this poll?

A) It is not authentic.
B) It is incomplete.
C) It is not a valid method of soliciting customer feedback.
D) It is an unscientific method of collecting data.

Question 56

Which of the following is true of data, information, and knowledge?

A) They blend together and form a continuum.
B) They are mutually exclusive categories.
C) They fail to help in understanding how information systems work.
D) They are diverse terms and may not be used interchangeably.

Question 57

A broker recommends that his clients buy, hold, or sell stock of Microsoft by referring to a combination of a graph of Microsoft highs and lows for one year and an analysis of other information. This is an example of ________.

A) information
B) facts
C) knowledge
D) data

Question 58

A single high-temperature reading of an incoming patient at Patient First, a 24-hour walk-in clinic in Laurel, Maryland, is one ________.

A) piece of information
B) piece of knowledge
C) piece of evidence
D) piece of data

Question 59

Which of the following is true of information technology?

A) Information technology is comprised of hardware, software, and information technology professionals.
B) Anything capable of collecting, processing, storing, or displaying electronic data is potentially part of an information system.
C) Telecommunications and networks are not a part of the IT component.
D) The Internet and the World Wide Web reduced software creativity.

Question 60

________ adds considerable value to information, particularly as a means to avoid bias or spin.

A) Timeliness
B) Accuracy
C) Relevance
D) Completeness

Question 61

________ is the person who heads the department responsible for managing and maintaining information systems, and ensuring they support the organization's strategic goals.

A) Chief Information Officer
B) Chief Technology Officer
C) Chief Knowledge Officer
D) Chief Privacy Officer

Question 62

In a college registrations office, employees send letters to students who could not be enrolled in a class that they selected, to explain why. The college designs a feature that automatically generates form letters, instead of typing the letter, and the employees can check the reason before mailing the letters. Which of the following type of process change has the college used in this example?

A) eliminating the earlier process entirely
B) strategy development
C) software optimization
D) process improvement

Question 63

The question, "should the system log every change an employee makes to the data?" is related to which of the following components of an information system?

A) strategy
B) technology
C) process
D) data

Question 64

Which of the following organizations will be most likely to restrict its employees' Internet usage?

A) a hospital
B) a start-up IT company
C) a travel agency
D) a child-development NGO

Question 65

Which of the following is a top business priority for IT leaders?

A) business process improvement
B) creating technical infrastructure
C) improving the brand image of products
D) improving enterprise workforce effectiveness

Question 66

A quantitative analyst working in an investment bank will be able to ________.

A) post party photos on the bank's servers
B) access some information on the bank's servers
C) use the Internet freely
D) take files home on portable USB flashdrives

Question 67

Which of the following is an example of "micro-volunteering"?

A) A volunteer uses his cell phone to translate books into Spanish while commuting to work.
B) A volunteer donates some money to CRY every Christmas.
C) A volunteer spends every summer teaching English in schools in Africa.
D) A volunteer donates his old clothes to an orphanage in his neighborhood.

Question 68

________ refers to the processes by which electronic data that might be used as legal evidence are requested, secured, and searched.

A) Risk management
B) Digital forensics analysis
C) Cyberspace management
D) E-discovery

Question 69

What is a set of activities designed to achieve a task?

A) a business process
B) a business component
C) a business commitment
D) a business approach

Question 70

________ encompass a broad collection of information processing that includes telecommunications and networks.

A) Information systems
B) Market information systems
C) IT-communications systems
D) Information and communications technologies

Question 71

Electronic documents cover a wide scope, and they can be quite slippery as people edit, cut and paste, and make copies. As a result of this ________.

A) more than 75 percent of U.S. corporations have solid retention policies in place
B) organizations find it difficult to manage the retention process
C) companies no longer find it necessary to invest in e-discovery
D) organizations invest a lot of money in business process automation

Question 72

Which of the following is NOT a consequence of implementing information systems?

A) supporting business processes
B) streamlining business processes
C) eliminating business processes
D) creating business processes

Question 73

Which of the following is NOT a function of the telecommunications component?

A) moving electronic signals from one place to another
B) properly routing traffic
C) providing support for Internet-based applications
D) providing various services to analyze traffic patterns

Question 74

________ focuses on designing, optimizing, and streamlining business processes throughout the organization.

A) Business process automation
B) Business process management
C) Business process reengineering
D) Business process restructuring

Question 75

Some people, who are unable to dedicate many hours per week, spend just a few minutes of their time helping with various causes through their cell phones. This type of volunteering is called ________.

A) volunteer-sourcing
B) temporary-volunteering
C) micro-volunteering
D) collaborative-volunteering

Question 76

Which of the following allows an organization to keep its information secure?

A) epoxy glue
B) captcha
C) warm boot
D) middleware

Question 77

The multitude of servers in Google's windowless data centers are examples of ________.

A) business data
B) business information tools
C) information technology
D) user-generated content

Question 78

Which of the following is NOT an example of information technology?

A) transponder chip on a car's windshield that allows electronic toll collection
B) personal digital assistant
C) bar-code scanners
D) geographic coordinate system

Question 79

Which of the following supports tactical decision making at the managerial level?

A) operations management
B) enterprise architecture
C) business intelligence
D) management information systems

Question 80

________ boasts of the largest number of Internet users, topping 825 million.

A) Africa
B) Asia
C) America
D) Europe