Question 1

Authority is part of the job - the manager's mandate is to:&#10;A)provide a transactional management style.&#10;B)control or coordinate the work of others included in the position description and often laid out in an organisation chart.&#10;C)manage the work of others within the job specifications.&#10;D)manage teams within a discipline realm.

Accepted Answer

Authority is the power to give orders, make decisions, and enforce obedience. As a manager, it is part of the job to control or coordinate the work of others included in the position description, often laid out in an organisation chart. This includes using the authority to delegate tasks, make final decisions, and enforce policies and procedures. Providing a transactional management style, managing work within job specifications, and managing teams within a discipline realm are all aspects of the manager's job but do not fully encompass the use of authority.

Question 2

Managerial styles refers to:&#10;A)the organisation of multidisciplinary teams.&#10;B)the use of problem-solving to reach organisational goals.&#10;C)the use of coercion and coaching to reach personal objective.&#10;D)the use of skills to lead,support or direct in a given situation.

Accepted Answer

Managerial styles refer to the way a manager uses their skills to lead, support or direct their team in a given situation. This includes traits such as communication style, leadership approach, decision-making style, and delegation methods. A manager's style can greatly affect the productivity and satisfaction of their team, as well as the overall success of the organization. Option A refers to team organization, Option B to problem-solving techniques, and Option C to personal objectives, which are not directly related to managerial style.

Question 3

In health you require good leadership and management skills.Some of the attributes include:&#10;A)an evidence-based decision maker and operations,administration and resource management.&#10;B)a leader who supports rapid change and has good interpersonal and communication skills.&#10;C)knowledge of the health care environment and the organisation.&#10;D)all of the above.

Accepted Answer

All of the above attributes are important for good leadership and management in health. An evidence-based decision maker who can manage operations, administration, and resources effectively is crucial for ensuring quality care. A leader who can support rapid change and has good interpersonal and communication skills is necessary for managing and motivating staff. Knowledge of the healthcare environment and the organization helps leaders make informed decisions and develop effective strategies.

Question 4

The primary elements of management are:&#10;A)getting things done,diverging responsibility and doing it within an organisation.&#10;B)getting things done through others,taking responsibility for their work and doing it within an organisation.&#10;C)getting things done through others,diverging responsibility and providing direction to the organisation.&#10;D)getting things done,taking responsibility for their work and doing it autonomously.

Accepted Answer

The primary elements of management involve getting things done through others, taking responsibility for their work, and doing it within an organization. This includes tasks such as delegating tasks, providing direction, and ensuring that work is completed efficiently and effectively. Additionally, management involves overseeing the work of others and taking accountability for any errors or issues that arise. Option B aligns with these responsibilities and is therefore the best choice.

Question 5

The split of responsibility for health care between the national and the state / territory governments creates opportunities for health care organisations to engage in:&#10;A)promoting the organisation's goals.&#10;B)shifting job responsibilities.&#10;C)cost-shifting.&#10;D)developing workplace strategies and plans.

Accepted Answer

The split of responsibility for health care between different levels of government can lead to cost-shifting, where one level of government tries to transfer the costs of health care to another level to save money or allocate resources more efficiently. This can create opportunities for health care organizations to navigate or leverage these dynamics to their advantage.

Question 6

Organisational politics is the term used to describe the ways in which individuals and groups within an organisation:&#10;A)guide and influence others through instruction to enhance their position.&#10;B)guide and influence others through attention to detail to enhance their position.&#10;C)guide and influence others through adherence of tasks to enhance their position.&#10;D)get and use power or influence,usually to protect or enhance their position.

Accepted Answer

Organisational politics is the use of power and influence within an organization to achieve goals that are often personal or individual, rather than collective or organizational. Individuals or groups may engage in organisational politics to protect their position or enhance their power and influence within the organisation. Therefore, option D is the best choice.

Question 7

The main management strategy that provides the best outcome in terms of high-quality care delivery is:&#10;A)the rationalisation of services.&#10;B)strong manager/clinician/client relationships.&#10;C)managers that have postgraduate qualifications.&#10;D)independent auditing by consumer watchdog groups.

Accepted Answer

Strong manager/clinician/client relationships allow for effective communication and collaboration, leading to better quality care delivery. Rationalisation of services may compromise access to necessary care, postgraduate qualifications can improve knowledge and skills but may not necessarily improve management practices, and while independent auditing can be helpful, it may not address all aspects of high-quality care delivery.

Question 8

Health policy is one of the most important responsibilities of governments;it imposes the dimension of:&#10;A)politics or political dimension on health management.&#10;B)change on health management.&#10;C)stability on health management.&#10;D)economics on health management.

Accepted Answer

Health policy involves the allocation of resources, funding, and decision-making processes, which are influenced by political ideologies, values, and interests. Hence, health management cannot be dissociated from the political dimension of policymaking.

Question 9

The two main professional associations for health care managers are:&#10;A)the ACHSM and the RACMA.&#10;B)the ACHSM and the AMA.&#10;C)the RCNA and the RACGP.&#10;D)the APA and the ASPA.

Accepted Answer

ACHSM (Australian College of Health Service Management) and RACMA (Royal Australasian College of Medical Administrators) are the two main professional associations for health care managers in Australia. AMA (American Medical Association) is a professional association for physicians in the United States, RCNA (Royal College of Nursing Australia) is a professional association for nurses, and RACGP (Royal Australian College of General Practitioners) is a professional association for general practitioners. APA (American Psychological Association) and ASPA (American Society for Public Administration) are professional associations for psychologists and public administrators respectively in the United States.

Question 10

In health organisations,decision-making power is often:&#10;A)provided by nursing staff.&#10;B)shared among more people.&#10;C)shared among managers only.&#10;D)provided by medical practitioners.

Accepted Answer

In health organizations, decision-making power is typically shared among several individuals, including managers, medical practitioners, and nursing staff. This ensures that decisions take into account diverse perspectives and expertise, and reflects the collaborative nature of healthcare teams. Therefore, option B is the best choice. The other options (A, C, D) are too narrow in scope and do not accurately reflect the reality of decision-making in health organizations.

Deck 20: Health Care Managers in a Changing System