Deck 4: The Helping Interview

Question 1

Your personal appearance and the appearance of the medical facility are vital keys in the helping interview._________________________

Answer 1

True

Question 2

Explain the difference between sympathy and empathy.

Answer 2

Sympathy is to respond to the emotional sate of clients and to acknowledge the feelings they express.
Empathy is the ability to accept the client's private world as if it were your own.

Question 3

In levels of need,if the client seems panicked,it means that the

A) health care professional should talk more rapidly
B) client will not be able to listen
C) client expects professional to help
D) health care professional must supply advice

Answer 3

client will not be able to listen

Question 4

How might a health professional respond when a client asks during the resolution phase of the helping interview,"How much time will it take for the physician to treat my diabetes?"

Question 5

"Tell me about a typical day with your baby" is an example of an indirect statement._________________________

Question 6

It is advisable to make "small talk" when leading the client from the reception area to the exam room._________________________

Question 7

Which statement is moralizing/lecturing?

A) "I'd never say that to you."
B) "Why can't you just follow the doctor's orders?"
C) "You really ought to have done it this way."
D) "I just know it'll get better for you."

Question 8

The orientation component of the helping interview involves

A) very little preparation on the part of the health professional
B) only the client and health professional
C) empathy,but not sympathy
D) more risk for the client than the health professional

Question 9

The clients says,"I cannot control my disease!" The health professional responds,"How is your mother doing?" This is an example of what roadblock?

A) defending
B) shifting
C) reassuring cliche
D) requiring explanations
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Question 10

What are some actions that health professionals can take to look professional and "dress the part"?

Question 11

Which statement would NOT be a roadblock to communication?

A) "Everything will be OK after the doctor sees you."
B) "There is no way that you could be sweating that much!"
C) "Why did you behave in that way with your daughter?"
D) "We care about you and your health and understand you are going through a difficult time."

Question 12

In the helping interview,during resolution,allow time for the client to think about what has just been said and to formulate any questions._________________________

Question 13

Match each item with the correct statement below.Levels of Need

No easy solution

A)Predicament
B)Panic
C)Crisis
D)Identification
E)Shock
F)Problem
G)Orientation

Question 14

During the orientation phase of the helping interview,it is best for the client to be standing when the health professional is seated._________________________

Question 15

When meeting clients for the first time,it is best to address them informally by their first names to lessen their anxiety.________________________________________

Question 16

Match each item with the correct statement below.Levels of Need

A numbed or dazed condition

A)Predicament
B)Panic
C)Crisis
D)Identification
E)Shock
F)Problem
G)Orientation

Question 17

In the helping interview,genuineness means that there will be congruency between the verbal and nonverbal messages._________________________

Question 18

In the helping interview,the person needing help (vs.the person giving help)typically feels

A) powerful
B) frightened or embarrassed
C) happy
D) gratified or relieved

Question 19

Control is a critical factor in the helping interview.Even the use of the word client implies superior/inferior,higher/lower,and more-knowledge/less-knowledge._________________________

Question 20

Which of the following is a closed question?

A) "When you move your foot,does it hurt?"
B) "What foods cause your indigestion?"
C) "When do you experience pain?
D) "What actions bring on your productive cough?"

Question 21

Match each item with the correct statement below.Levels of Need

A very large predicament;short term

A)Predicament
B)Panic
C)Crisis
D)Identification
E)Shock
F)Problem
G)Orientation

Question 22

Match each item with the correct statement below.Levels of Need

A state of fear

A)Predicament
B)Panic
C)Crisis
D)Identification
E)Shock
F)Problem
G)Orientation

Question 23

Match each item with the correct statement below.Levels of Need

Has a solution

A)Predicament
B)Panic
C)Crisis
D)Identification
E)Shock
F)Problem
G)Orientation

Question 24

Match each item with the correct statement below.Responding Skills

"That must be frustrating for you."

A)Acknowledging feelings
B)Clarifying and validating
C)Reflecting and paraphrasing
D)Sharing observation

Question 25

Match each item with the correct statement below.Responding Skills

"So you think milk and cheese cause gas for you?"

A)Acknowledging feelings
B)Clarifying and validating
C)Reflecting and paraphrasing
D)Sharing observation

Question 26

Match each item with the correct statement below.Responding Skills

"Your hands are shaking."

A)Acknowledging feelings
B)Clarifying and validating
C)Reflecting and paraphrasing
D)Sharing observation

Question 27

Match each item with the correct statement below.Responding Skills

"When you say that do you mean...?"

A)Acknowledging feelings
B)Clarifying and validating
C)Reflecting and paraphrasing
D)Sharing observation