Deck 1: Therapeutic Communication

Question 1

One of the greatest barriers to listening occurs when receivers misinterpret the message._________________________

Answer 1

False

Question 2

One characteristic of empathy is that it ​

A) ​cultivates a positive,supportive outlook
B) ​identifies with the client and feels what he or she is feeling
C) ​follows moral and ethical principles,and is honest and accountable
D) ​expresses kindness,caring,and respect

Answer 2

​identifies with the client and feels what he or she is feeling

Question 3

The goals of effective listening include all of the following EXCEPT

A) determining how accurately the message was received
B) hearing clients accurately
C) listening to what is not being said
D) providing a response that offers a solution

Answer 3

providing a response that offers a solution

Question 4

In order to have positive self-acceptance,we must have

A) a balanced public and ideal self
B) congruency among our three selves
C) a smaller hidden self
D) a stronger public self

Question 5

Becoming skilled in professional interactions requires ​

A) aligning with the client's values
B) adhering to your own cultural customs
C) internal and external congruence
D) caring about the client

Question 6

__________ is often synonymous with reassurance,understanding,and caring,but helping professionals must be sensitive to a client's level of acceptance to it.

A) Touching
B) Talking
C) Questioning
D) Gesturing

Question 7

Rubbing the nose usually indicates deception._________________________

Question 8

Therapeutic communication involves both professional and ___________ skills.

A) intrapersonal
B) verbal
C) social
D) technical

Question 9

In Western culture,4 to 12 feet is considered public space whereas personal space is 1½ to 4 feet._________________________

Question 10

​A PCP might use social media to remind everyone to get a flu shot._________________________

Question 11

Listening with a "third ear" means to listen with your ears and your eyes.______________________________________________________________________

Question 12

Personal space refers to

A) our warmth,liking,and interest in others
B) the distance at which we are comfortable with others
C) a barometer of our feelings
D) the most important nonverbal communication

Question 13

What percentage of communication accounts for what is actually being said?

A) 70%
B) 50%
C) 23%
D) 7%

Question 14

A PCP might use social media to report laboratory results to a patient.​

Question 15

Effective team communication is

A) built on trust
B) rarely influenced by culture
C) always more effective face-to-face
D) better when written

Question 16

What are genetic factors?

Question 17

The primary sensory skill involved in verbal communication is

A) gesturing
B) seeing or observing
C) listening
D) touching

Question 18

Self-assessment helps us determine who we are as seen by ourselves and by others._________________________

Question 19

Finger tapping commonly indicates indifference._________________________

Question 20

Which term is NOT one of the five Cs of communication?​

A) ​Complete
B) ​Clear
C) ​Competent
D) ​Courteous

Question 21

Match each item with the correct statement below.​

​Consistent with one another

A)​Sender
B)​Messages
C)​Feedback
D)​Receiver
E)​Conciseness
F)​Clustering
G)​Congruency
H)​Cohesiveness

Question 22

What types of people serve as role models?

Question 23

Match each item with the correct statement below.​

​Content of the communication

A)​Sender
B)​Messages
C)​Feedback
D)​Receiver
E)​Conciseness
F)​Clustering
G)​Congruency
H)​Cohesiveness

Question 24

Match each item with the correct statement below.​

​Does not include unnecessary information

A)​Sender
B)​Messages
C)​Feedback
D)​Receiver
E)​Conciseness
F)​Clustering
G)​Congruency
H)​Cohesiveness

Question 25

Identify four different types of technological communication that might be used in the medical setting and a typical use for each one.

Question 26

Match each item with the correct statement below.​

​Group of gestures,facial expressions,postures

A)​Sender
B)​Messages
C)​Feedback
D)​Receiver
E)​Conciseness
F)​Clustering
G)​Congruency
H)​Cohesiveness

Question 27

Match each item with the correct statement below.​

​Decodes

A)​Sender
B)​Messages
C)​Feedback
D)​Receiver
E)​Conciseness
F)​Clustering
G)​Congruency
H)​Cohesiveness

Question 28

Explain the importance of facial expressions as a form of nonverbal communication.

Question 29

Briefly explain how a health care professional might find themselves in a codependent relationship with a client

Question 30

What are some qualities of a health professional who genuinely enjoys helping people in a therapeutic manner?

Question 31

How does the term "servant" apply to you as a health professional?

Question 32

Name and define the four selves within us.

Question 33

Match each item with the correct statement below.​

​Logical and in order

A)​Sender
B)​Messages
C)​Feedback
D)​Receiver
E)​Conciseness
F)​Clustering
G)​Congruency
H)​Cohesiveness

Question 34

Match each item with the correct statement below.​

​Encodes

A)​Sender
B)​Messages
C)​Feedback
D)​Receiver
E)​Conciseness
F)​Clustering
G)​Congruency
H)​Cohesiveness

Question 35

Match each item with the correct statement below.​

​Verify perceptions

A)​Sender
B)​Messages
C)​Feedback
D)​Receiver
E)​Conciseness
F)​Clustering
G)​Congruency
H)​Cohesiveness