Deck 4: Communication Skills: Interpersonal, Written, and Electronic

Question 1

When communicating with patients,which of the following is NOT correct?

A)using a high-pitched tone of voice
B)using body language that communicates energy,confidence,and a willingness to help
C)using language the patient can understand
D)making eye contact and using positive facial expressions

Answer 1

A

Question 2

Examples of non-verbal communications that may tell a story better than words are:

A)body movements.
B)facial expressions.
C)hand movements.
D)all of the above

Answer 2

D

Question 3

One of the benefits of using an electronic medical-record system is that they:

A)are accessible for many caregivers
B)eliminate the need for confidentiality
C)prevent other specialists from accessing client information
D)are inexpensive to implement

Answer 3

A

Question 4

According to your textbook,as a personal care provider,you will find it easier to form positive relationships if you demonstrate the following:

A)courtesy,openness,attentiveness,and genuineness
B)humor,openness,and empathy
C)courtesy,openness,tact,attentiveness,genuineness,and empathy
D)respect,attentiveness,and tact

Question 5

A key to being successful as a personal care provider is:

A)using good communication skills.
B)agreeing with everyone.
C)always asking questions.
D)none of the above

Question 6

Closed ended questions are questions which usually illicit a more detailed response from clients

Question 7

Accurate phone messages require that you record the following?

A)name of the person being called
B)the caller's name and phone number
C)the time and date the call was received
D)all of the above

Question 8

Constructive criticism is feedback or advice that is meant to improve,correct or help the receiver communicate more effectively.

Question 9

The personal care provider must exhibit emotional control by remaining calm in the presence of another individual that may upset him/her.

Question 10

Electronic medical-records:

A)are rarely used due to high costs
B)are very difficult to ensure confidentiality
C)provide easier access for health-care providers and more consistent care for clients
D)eliminate the need to write orders from various locations

Question 11

Reporting exactly what you measure or observe is called ________ reporting.

A)objective
B)subjective
C)clinical
D)basic

Question 12

The continuous process of gathering information about the patients change of condition uses the ability to see,hear,smell,and touch and is called:

A)interest.
B)observation.
C)body movement.
D)respect.

Question 13

When documenting on your client,it is important to remember to:

A)end all entries with the correct date and time
B)avoid making changes to clients' grammar or content
C)use pencil in case errors occur
D)erase information,remove pages,or delete files from a client's record if incorrect

Question 14

Which of the following would be considered an example of appropriate documentation?

A)Mr.Roberts may be developing pneumonia or some other type of respiratory illness
B)Mrs.Delcara seems to have a big pressure area on her left heel that is increasing very rapidly
C)Mrs.Barbaray appears to be warm and is sweating a lot
D)Mr.Ellis had a bowel movement that was white; a specimen was collected.

Question 15

To communicate well with clients,show an interest in what they are saying by talking with the client,rather than just to or at him/her.

Question 16

Tact is doing and saying the right things at the right time.

Question 17

When answering a patient's call signal

A)consider the condition of the patient before you break your routine.
B)ask a nurse to respond.
C)call out to the patient that you are coming.
D)it is important to answer without delay and go to the patient in a quiet and friendly way.

Question 18

The parents of a child seem to be worried about something concerning their Child,however,they do not tell you about their worry.You should:

A)report the things you see as a pattern of change to your immediate supervisor.
B)press the parents for an answer.
C)tell the doctor about the parent's concern.
D)ask the child about his/her parent's concerns.

Question 19

Communication between the personal care provider and the client can fail due to the demonstration of gestures that have different,and often offensive,meanings in other cultures

Question 20

When answering a patient's call signal

A)consider the condition of the patient before you break your routine.
B)ask a nurse to respond.
C)call out to the patient that you are coming.
D)it is important to answer without delay and go to the patient in a quiet and friendly way.

Question 21

When answering the telephone within their agency or workplace,the personal care provider can write the message down later when they have more time.

Question 22

Reporting exactly what you observe is called subjective reporting.

Question 23

The "brain" of the computer is the central processing unit.

Question 24

Objective reporting means interpreting what you observe.

Question 25

When documenting care with a computerized system,confidentiality is no longer a concern.

Question 26

Health care institutions use computer documentation systems for ordering,reporting,and documenting patient care.

Question 27

It is necessary for the personal care provider to identify themselves when answering the telephone in their agency or workplace.

Question 28

As a personal care provider,you are responsible for accurately documenting and recording your work.

Question 29

When you make patient observations,use your sight and hearing,but do not rely on your sense of smell.