Deck 11: Human Resources Management

Question 1

Job descriptions should include:

A) a questionnaire to determine an employee's thinking.
B) what is to be done, how it is to be done, and why it is to be done.
C) job titles, pay scales, and pension arrangements.
D) a history of why previous personnel have failed in the position.

Answer 1

B

Question 2

Leadership experts claim that:

A) leaders are born and cannot be taught.
B) good leaders put their own interests first in order to be fully dedicated.
C) experienced leaders are careful not to give away decision making to others.
D) leadership can be learned.

Answer 2

D

Question 3

Wage subsidy programs:

A) fill an employment gap amongst teenagers from families that need additional income.
B) assist businesses that hire qualified persons.
C) are managed by industry and trade associations.
D) distribute much needed money to persons who don't make an adequate living wage.

Answer 3

B

Question 4

Eventually most successful small business owners:

A) develop a management team.
B) learn how to manage their successful business on their own.
C) find that their workload tends to diminish.
D) manage to transition to the new business levels without too much difficulty.

Question 5

The most common methods of recruitment for small businesses were:

A) hiring from other businesses.
B) media ads.
C) referrals from friends and employees.
D) government agencies.

Question 6

Employers deduct government required amounts from employees and:

A) invest these funds in a deferred profit-sharing plan.
B) must then remit these amounts to the government on a prescribed form.
C) disburse the total withheld from each employee prior to the employee's annual vacation.
D) hold them in trust until the employee leaves their employment.

Question 7

The components of the PRICE system of employee evaluation include:

A) involve, create, and evaluate.
B) pinpoint, coach, and evaluate.
C) perfect, reexamine, and illustrate.
D) perform, report, and implement.

Question 8

A recent survey found that 56 percent of small business owners:

A) increased the time and money invested in employee training.
B) increased the time and money invested in employee labour management.
C) decreased the time and money invested in employee labour management.
D) decreased the time and money invested in employee training.

Question 9

In Canada, employment standards are established:

A) at the Provincial and Territorial level.
B) by public referendum.
C) by self-managed industries.
D) by common practice.

Question 10

Personnel requirements:

A) are often developed as part of a feasibility analysis.
B) are dependent on available labour force.
C) generally reflect customer preferences.
D) cannot be planned for.

Question 11

Employees in small companies:

A) do not usually have close relationships with the business owners).
B) are more likely to rate their workplace as "good."
C) usually want to be owners.
D) generally feel unsatisfied.

Question 12

The Canadian jobs strategy program:

A) is primarily a future planning think tank.
B) is designed to increase job training and expand opportunities.
C) develop strategies for developing new businesses.
D) matches unemployed people with unions.

Question 13

Time management in a small business is difficult because:

A) there are no basic time management concepts to be applied.
B) most owner managers really don't care too much about time management.
C) owner managers have personal obligations as well as their business obligations.
D) there are many operating crises in the normal course of a day.

Question 14

What level of government is responsible for such areas as licensing, zoning, hours of operation, and building codes?

A) Municipal
B) Provincial
C) Federal
D) Territorial

Question 15

If an employee fails, then it is ultimately the responsibility of:

A) fellow workers.
B) the person who hired them.
C) the educational system.
D) society.

Question 16

Reviewing social media sites in order to research applicants is a growing practice and:

A) discussion with applicants will usually cancel any negative findings.
B) 33 percent of businesses that do so have opted not to hire someone as a result of this review.
C) it has been determined to be an illegal practice.
D) applicants have begun to voluntarily disclose what negative content might be found.

Question 17

Checking of references for job applicants is considered:

A) to be generally unreliable.
B) to be a screening device.
C) to be a waste of time.
D) to be an invasion of privacy.

Question 18

It is a commonly held belief that HR fundamentals:

A) are applied mostly to please the market.
B) are mostly a matter of intuition.
C) are never of much value.
D) apply only to larger organizations.

Question 19

Offers of employment should include:

A) terms and conditions associated with the job.
B) a request for a convenient start date from the employee's point of view.
C) an advance on salary.
D) a request for vacation dates.

Question 20

Which is not required when terminating an employee?

A) Justifiable reasons for the termination provided
B) Documentation completed such as record of employment
C) Appropriate severance and vacation pay provided
D) Two-weeks notice provided

Question 21

At the end of each calendar year, employers must issue a to each employee.

A) T1
B) T2
C) T3
D) T4

Question 22

Contract employees are:

A) not a legal option for manufacturing concerns.
B) employees of a company.
C) the same cost as regular employees.
D) not employees of a company.