Deck 9: Ethics and Information Technology

Question 1

Which of the following types of analysis focuses on an evaluation of whether the options available to the manager impact any of the fundamental ethical duties of the manager?

A) Stakeholder analysis
B) Utilitarian goal-based analysis
C) Government-based analysis
D) Duty-based analysis

Answer 1

D

Question 2

Which of the following is NOT one of the six questions that help determine whether an invasion of privacy is justifiable by an employer?

A) For what purpose is the undocumented personal knowledge sought?
B) Is this purpose a profitable and important one?
C) Is the knowledge sought through invasion of privacy relevant to its justifying purpose?
D) Is invasion of privacy the only or the least offensive means of obtaining the knowledge?

Answer 2

D

Question 3

What percentage of managers considered the right of employees to send and receive personal e-mails during working hours seriously unethical?

A) 39%
B) 50%
C) 56%
D) 58%

Answer 3

B

Question 4

In the opening case, on what date did Sony Pictures announce that "The Interview" would be available to view on national cable and satellite systems ______.

A) December, 17 2014
B) December, 19 2014
C) January 1, 2015
D) February 5, 2015

Question 5

In the opening case, the hacking into Sony Pictures databases was instigated by a group from ______.

A) FBI
B) Sony insiders
C) North Korea
D) Anonymous

Question 6

All financial institutions, according to the Federal Trade Commission Safeguards Rule, must develop a security plan that does all of the following except

A) Designates one or more employees to coordinate the safeguard efforts
B) Partner with the Federal Trade Commission to access confidential data when needed
C) Designs and implements a safeguards program and regularly monitors and tests it
D) Selects appropriate service providers and makes them implement safeguards

Question 7

Under the ______________, employers can consider individual's e-mails corporate property.

A) Foreign Corrupt Practices Act
B) Sydney Principles
C) Kyoto Treaty
D) Electronic Communications Privacy Act

Question 8

An effective data policy needs to address issues of all of the following except

A) Privacy
B) Accuracy
C) Ownership
D) Profitability

Question 9

________________ is one of the costs of using e-mail.

A) Frivolous use
B) Access to resources
C) Monitoring
D) Data protection

Question 10

______________ sell laptops that use fingerprint readers as part of their security systems.

A) Aladdin Knowledge Systems
B) Biometric Security Systems
C) Lenovo and Fujitsu
D) Privacy Rights Clearinghouse

Question 11

The ______________ is used to help managers determine a decision that will produce the greatest good to the greatest number of stakeholders.

A) Stakeholder analysis
B) Utilitarian goal-based analysis
C) Government-based analysis
D) Duty-based analysis

Question 12

Based on the results of the American Management Association/ePolicy Institute Survey on electronic monitoring and surveillance, companies reported that they had dismissed ______of workers for misusing the Internet.

A) 9%
B) 30%
C) 48%
D) 73%

Question 13

Which of the following is not one of the consumer protection tools recommended by the Federal Trade Commission?

A) Protect your private information
B) Pay attention
C) Use your common sense
D) Share passwords

Question 14

One of the most common ways of monitoring customers and potential customers is by using ____________.

A) Computer viruses
B) Spyware
C) Cookies
D) Hardware

Question 15

Which of the following is NOT a question that managers should ask of themselves before they collect, store, and release potentially private information?

A) What is the nature of the data?
B) Who should have access to the information?
C) Who is responsible for screening potential users to ensure they have a valid reason to request access to the information?
D) What is the financial value of the data being collected?

Question 16

All of the following are mentioned in the text as types of critical analysis to assist managers with their decision-making process except

A) Stakeholder analysis
B) Rights-based analysis
C) Government-based analysis
D) Duty-based analysis

Question 17

___________________ allows unannounced monitoring of business-related calls.

A) The California Public Utilities Commission
B) The Privacy Rights Clearinghouse
C) The Electronics Communications Privacy Act d: Federal Trades Commission

Question 18

Based on the results of the American Management Association/ePolicy Institute Survey on electronic monitoring and surveillance, what percentage of companies notified their employees that they were monitoring phone use?

A) 7%
B) 16%
C) 73%
D) 84%

Question 19

Business analytics is a key tool to analyze big data so that firms can customize their strategic focus on customers. What is not a big risk in data analysis?

A) Loss of anonymity
B) Data patterns versus reality
C) Discrimination-based customer segmentation
D) Growth in market share and sales

Question 20

An effective workers' rights policy needs to address issues of all of the following except

A) Type of monitoring taking place
B) Type of information being collected
C) Accuracy of information being collected
D) Identification of what information is private or public

Question 21

One of the provisions of the USA PATRIOT Act is ensure that every designated firm creates the position of compliance officer. Which of the items below is not one of the key duties?

A) Approve a written antimoney laundering program
B) Written policies, procedures, and controls to prevent and detect money laundering
C) Administering the firm's computer monitoring program
D) An ongoing employee training program

Question 22

Information overload is a positive benefit of e-mail communication channels in organizations.

Question 23

An effective data policy needs to address issues of privacy, control, accuracy, and security.

Question 24

______ is software that can be loaded onto a computer so an outside party can monitor the computer operations without the consent of the computer user.

A) Hardware
B) Skyware
C) Spyware
D) Cyberware

Question 25

________________ is a common attitude toward the illegal download of music.

A) It benefits artists
B) It is on the Internet, so I can copy it for free
C) It is my right
D) Intellectual property rights are not relevant

Question 26

_____________ is the use of computer technology to commit terrorism crimes.

A) Virtualterrorism
B) Techterrorism
C) Cyberterrorism
D) Retroterrorism

Question 27

As access and accumulation of information become easier within a firm, so does the probability that information becomes more accurate.

Question 28

Issues that need to be addressed in the workers' rights policy include the type of monitoring that can take place within the firm, the type of information that may be collected pertaining to the employee, and the identification of what information would be considered private versus public.

Question 29

Bush, Venables, and Bush identified a series of ethical issues facing internet usage. Which of the following is not one?

A) Privacy
B) Pornography
C) Security transactions
D) Validity

Question 30

_____________ has two treaties that protect the copyrights of intellectual property worldwide on properties such as books, songs, films, and pirated CDs and DVDs.

A) The European Union's Electronic Commerce Directive
B) Millennium Development Summit
C) The World Intellectual Property Organization
D) USA Patriot Act

Question 31

The Northumberland National Park Authority Information technology policies are established to optimize managers' power over employees and their use of IT equipment and tools.

Question 32

An initiative by the Federal Bureau of Investigation, in conjunction with other government agencies, called ______________ was developed to help target and convict cybercriminals.

A) Operation Web Collect
B) Operation Web Find
C) Operation Web Snare
D) Operation Web Catch

Question 33

In direct response to the terrorist attacks on September 11, 2001, President George W. Bush signed into law the ________________.

A) Robinson-Patman Act
B) USA PATRIOT Act
C) Sarbanes-Oxley Act
D) Sherman Antitrust Act

Question 34

____________ is the use of e-mail to try to mimic a legal, legitimate company to access personal or financial information from individuals.

A) Phishing
B) Skyping
C) Snaring
D) Surfing

Question 35

The American Management Association/ePolicy Institute survey examined the relationship between ethics and technology. One finding stated that 45% of firms monitored the time spent and numbers called on the phone.

Question 36

In general, most employees can assume that their e-mail messages are not private.

Question 37

In The Interview hacking case, North Korea instigated a computer outage on Sony for 10 hours on December 22, 2014.

Question 38

Stakeholder analysis treats all stakeholders equally in the critical analysis of information technology management issues.

Question 39

Which of the following is not a guideline dealing with information security compliance?

A) Maintain stable information security controls even when business changes occur
B) Design information systems to permit later auditing
C) Hold third party service providers to high standards
D) Monitor personnel to prevent information misuse or loss

Question 40

Operation Web Snare was an initiative by the Federal Bureau of Investigation to help target and convict cybercriminals. In 150 investigations the value of money lost by the victims was ______.

A) $21m
B) $210m
C) $870,000
D) $87m

Question 41

In a short essay, list and discuss any three of the five issues that managers have to consider when deriving an ethical policy for information technology.

Question 42

Biometric Security Systems identifies users based on a combination of PINS and passwords.

Question 43

In a short essay discuss how the use of e-mail impacts on the privacy of employees.

Question 44

The ultimate goal of phishing is to acquire personal information pertaining to an individual that could be used in the future for illegal activities.

Question 45

In a short essay, describe the World Intellectual Property Organization and the European Union's Electronic Commerce Directive in the context of the role of government regulations.

Question 46

In a short essay, explain the USA PATRIOT Act.

Question 47

The Privacy Rights Clearinghouse suggests that privacy of personal calls made at work may be increased through using cell phones, pay phones, or separate phones that employers have designated for personal calls.

Question 48

Cookies are a form of monitoring customers and potential customers.

Question 49

In a short essay, list four of the six measures that can be used to protect businesses from cyberterrorism.

Question 50

The European Union's Electronic Commerce Directive has two treaties that protect the copyrights of intellectual property worldwide on properties such as books, songs, films, and pirated CDs and DVDs.

Question 51

The FTC Safeguards Rule applies only to firms listed on the NYSE.

Question 52

Downloading of music and movies has become a large problem as more and more Internet users develop attitudes that if the music is there, it is for entertainment purposes and it is free.

Question 53

Software that can be loaded onto a computer so the computer operations can be monitored by an outside party without the consent of the computer user is called spyware.