Deck 4: Beliefs,values and Attitudes: Determinants of Human Behavior

Question 1

People will change their work behaviors even if there is no compelling need to do so.

Answer 1

False

Question 2

The process by which a group's beliefs,values,attitudes,and norms are inculcated into each member's psyche is called ________.

A)training
B)familiarization
C)socialization
D)education

Answer 2

C

Question 3

A "synergistic effect" occurs what a work group's performance is greater than the sum of its individual efforts.

Answer 3

True

Question 4

Strong and enduring beliefs about conduct or appropriate states of existence are known as ________.

A)attitudes
B)motives
C)opinions
D)values

Question 5

Inherited behavior involves cognitive adaptations to conditions in an individual environment.

Question 6

Behavior is anything an individual does that involves self-initiated action or reaction to a given stimulus.

Question 7

Attitudes are identifiable predispositions to react in a favorable or unfavorable way to a particular person,event,or object in the environment.

Question 8

Egocentric individuals are inclined to be suspicious and disruptive at work.

Question 9

Values are unchangeable beliefs about appropriate ends (goals)and acceptable goal-oriented behaviors (means).

Question 10

Peters and Waterman contend the one pervasive theme in excellence organizations is ________.

A)emphasis on productivity
B)adequate financing
C)respect for the individual
D)technological training

Question 11

A Model Crisis occurs when the drift becomes so extreme that the model is not working and is no longer reliable,nor feasible to utilize for solving problems.

Question 12

The factor setting us apart from all other animals is the extent to which we engage in ________.

A)learned social behavior
B)cooperative behavior
C)idiosyncratic behavior
D)none of the above

Question 13

Effective managers understand who they are in terms of their own values,attitudes,motives,and expectations.This self-awareness is derived from a psychological process known as ________.

A)introspection
B)cybernetics
C)empathy
D)channeling

Question 14

According to the work of Peters and Waterman,the most evasive theme in effective organizations is strong managerial control.

Question 15

New work group members learn the group's beliefs,values,attitudes,and norms through a process of socialization.

Question 16

People who derive satisfaction from interacting with each other in a consistent and coordinating way while they pursue common goals or objectives generally see themselves as ________.

A)members of a group
B)unique people
C)producers
D)contributors

Question 17

For group shared beliefs,values,attitudes,and norms,to function effectively as prescriptive guides to appropriate human behavior,they must be ________.

A)accepted
B)obeyed
C)uncontested
D)internalized

Question 18

There are eight steps in the Kuhn cycle.

Question 19

Perception is a mental screen through which information must pass before it can be integrated into human thought processes and behaviors.

Question 20

Anything an individual does involving a self-initiated action or reaction to a given stimulus is referred to as ________.

A)design activities
B)behavior
C)intervention
D)a plan

Question 21

Perceptions are formed based on interaction between all of the following EXCEPT ________.

A)perceiver
B)target
C)sensor
D)situation

Question 22

Attitudes that are value-specific and have been acquired through personal experiences are NOT ________.

A)easy to change
B)difficult to change
C)existential
D)introspective

Question 23

The mental screen or filter through which information passes before it can be integrated into the thought process is known as ________.

A)cognizance
B)interpretation
C)comprehension
D)perception

Question 24

When one positive personal trait is used to develop a favorable overall impression on a person it is known as ________.

A)the moderating effect
B)the halo effect
C)the value modifier
D)categorizing

Question 25

The art of getting things done with and through the efforts of others is a commonly accepted definition of ________.

A)motivation
B)management
C)productivity
D)humanism

Question 26

Which of the following is NOT considered to be a modifier when it comes to producing a change in human behavior?

A)Complacency
B)Cognitive dissonance
C)Intimidation
D)Emotion

Question 27

Strong beliefs about what is good or bad are known as ________.

A)attitudes
B)values
C)rules
D)policy

Question 28

The degree to which an attitude directly influences one's behavior is referred to as ________.

A)centrality
B)valence
C)multiplicity
D)determinance

Question 29

Some of the root causes that nurture and support improper work attitudes include all of the following EXCEPT ________.

A)group pressures
B)training
C)ambiguous standards
D)prior experiences

Question 30

One way to organize sensory data about people is to simply assume they all have the same characteristics because they are members of the same category or group.This is called ________.

A)discrimination
B)indexing
C)stereotyping
D)profiling

Question 31

The first step in the perception formation process consists of ________.

A)organizing
B)sensing
C)processing
D)integrating

Question 32

Ideas that people in a group share about themselves and the physical,biological,and social world in which they live are ________.

A)beliefs
B)contracts
C)attitudes
D)laws

Question 33

Valence refers to ________.

A)degree of difficulty
B)relationship to need
C)intensity of feeling
D)understanding

Question 34

During this stage,a new paradigm materializes and the discipline shifts to it.

A)Model movement
B)Model drift
C)Model crisis
D)Prescience
E)Model revolution

Question 35

Police administrators have three basic options for dealing with employees who exhibit negative attitudes,which include all of the following EXCEPT ________.

A)to do nothing
B)to punish
C)to intervene
D)to terminate

Question 36

Good managers are ________ who temper bureaucratic values with ________ for employees to accomplish the mission and objectives.

A)disciplinarians;punishment
B)realists;money
C)pragmatists;empathy
D)technicians;knowledge

Question 37

Humanistic managers believe most police officers want to be good at their job and have a basic need to exercise ________.

A)power and control over others
B)self-direction and self-control
C)strict adherence to policy and procedure
D)self-restraint

Question 38

________ occurs when there are a number of anomalies which occur that the model or paradigm cannot explain.

A)Model movement
B)Model drift
C)Model crisis
D)Prescience
E)Model revolution

Question 39

The common management term for job satisfaction is ________.

A)fulfillment
B)morale
C)contentment
D)team work