Deck 6: Stress in Organizational Life: Its Nature,causes and Control

Question 1

Peer counseling is something that is not used in law enforcement.

Answer 1

False

Question 2

In the personalization stage there is a dramatic decrease in stress.

Answer 2

True

Question 3

The general adaptation syndrome (GAS)has four stages.

Answer 3

False

Question 4

The ambivalent officer eventually becomes less committed to the department.

Question 5

During the disenchantment stage officers feel that there is no limit to what they can do when dealing with police problems.

Question 6

At a very low level of stress employees may not be challenged to perform effectively.

Question 7

The indifferent officer rejects change.

Question 8

The ascendant officer believes that problems cannot be resolved by hard work.

Question 9

Female officers in one study had less concern for danger than male officers.

Question 10

Some experts have concluded that civilian deaths by legal intervention are underreported by 50 percent.

Question 11

Dissatisfaction with one's job is the most obvious psychological manifestation of eustress.

Question 12

Aerobics is an integral and essential part of a stress reduction program.

Question 13

One nationwide study indicated that 6 percent of sworn officers held administrative positions.

Question 14

The Benson relaxation response requires extensive training.

Question 15

In the introspection stage failure is of maximum concern.

Question 16

The indifferent individual views power as an interest of others.

Question 17

Police managers and operational personnel are under constant and continual stress.

Question 18

In many departments the most common problem for which officers seek treatment is marital or other relationship difficulties.

Question 19

In a recent study women police officers felt that a negative public attitude was a source of stress.

Question 20

Today most officers respond more readily to legitimate power.

Question 21

Role conflict occurs when an officer is subject to ________.

A)uncertainty
B)lack of support
C)dual supervision
D)two sets or more of pressures
E)inadequate information

Question 22

During the introspection stage there is a concern for ________.

A)danger
B)retirement
C)failure
D)social relations
E)well-being

Question 23

The life stress inventory was developed by ________.

A)Sewell and Rogers
B)Holmes and Rahe
C)Sayles and Wilson
D)Fosdick and Leonard
E)Baxter and Self

Question 24

The Holmes-Rahe life-stress inventory was based on the examination of ________ histories in which specific life experiences were correlated with adjustments required.

A)psychiatric
B)wellness
C)type A
D)type B
E)medical

Question 25

Stress is a partly a function of ________.

A)age
B)defense reaction
C)problem confrontation
D)emotionality
E)environment

Question 26

Graf,in his study,found Canadian police officers felt ________.

A)work hassles were handled adequately
B)that change was not conducted effectively
C)they handled stress successfully
D)they reacted positively to political considerations
E)they had little to learn after several years on the street

Question 27

In the Sewell scale,the highest rating given for the most stressful situation was ________.

A)suicide of an officer who is a close friend
B)suspension
C)shooting someone in the line of duty
D)violent death of a partner in the line of duty
E)dismissal

Question 28

Experts support the position that stress is ________.

A)a singular event
B)cumulative
C)restraining
D)deliberate
E)multi-variant

Question 29

A realistic antidote to the stress problem is to ________.

A)take no notice of stress inducing situations
B)change employment
C)determine your particular stress level
D)become introspective
E)turn out to be reflective

Question 30

The second most frequent ailment cited by most police officers as being caused by stress is ________.

A)increased use of alcohol
B)use of drugs
C)headaches
D)digestive disturbances
E)smoking

Question 31

The life stress inventory estimates that an individual who earns 200 or more points during a single year has a ________ percent chance of a serious breakdown in health within two years.

A)10
B)20
C)30
D)40
E)50

Question 32

In an effort to reduce officer stress and improve officer wellness related to shift work,many agencies have provided fitness programs for officers.

Question 33

Stress reduction programs should be initiated during the ________ stages of a career.

A)personalization
B)disenchantment
C)early
D)introspection
E)transfer

Question 34

During the first five years of work,a police officer finds that stress ________.

A)decreases rapidly
B)decreases moderately
C)moderates
D)increases
E)decreases slowly

Question 35

During the personalization stage ________.

A)the fear of failure disappears
B)the officer sees no reason to question their ability to handle police work
C)the officer finds the demands of police work moderate and are taken in stride
D)the officer becomes more concerned with personal goals
E)organizational goal attainment is stressed

Question 36

Eustress is perceived as ________ stress.

A)impartial
B)good
C)bad
D)apparent
E)superficial

Question 37

The disenchantment stage occurs during the following years of employment ________.

A)0-2
B)0-5
C)6 to 13
D)11 to 19
E)20 and over

Question 38

In one study,male police officers expressed greater concern than female officers about ________.

A)career issues
B)major shifts in procedures
C)personal safety
D)poor supervision
E)shift rotation

Question 39

Male police officers in one study in contrast to female officers had less concern about ________.

A)work shifts
B)personal safety
C)transfer
D)divorce
E)oral promotion review

Question 40

Societal scrutiny related to the use of deadly force has been caused by recent court decisions.

Question 41

Work overload is of special concern when it becomes ________.

A)chronic
B)quantitative
C)regular
D)quantifiable
E)deliberate

Question 42

Role ambiguity has been found to ________.

A)create a challenging job
B)lead to anxiety
C)decrease avoidance conflict
D)alter expectations
E)quantify expectations

Question 43

Managers can reduce employee stress by ________.

A)lightening up
B)enhanced policy
C)acting as a safety valve
D)A and C
E)none of the above

Question 44

Police shootings often cause severe ________.

A)role interruption
B)psychological implications
C)role divergence problems
D)rejoinder formation
E)introspection

Question 45

Managerial jobs in law enforcement are prone to ambiguity because of ________.

A)transparency
B)organizational conflict
C)personal role conflict
D)certainty of satisfaction
E)the way law enforcement is organized

Question 46

Problems that can be addressed by an EAP include ________.

A)grief
B)educational counseling
C)general health
D)A and B
E)instability

Question 47

Work overload can be a stressor when ________.

A)there is an authority limitation
B)too few separate tasks have to be performed
C)tasks are emotionally focused
D)an employee feels helpless
E)tasks are easily quantifiable

Question 48

Studies indicate workplace stressors are associated with ________.

A)increased psychological problems
B)conflict with co-workers
C)conflict with romantic partners
D)issues related to self-esteem
E)all of the above

Question 49

Role ambiguity has been found to ________.

A)increase convergence
B)decrease satisfaction in general life
C)moderate pressures
D)reverse role conflict
E)eliminate stress

Question 50

Response to arbitrary leadership is generally ________.

A)quiet acceptance
B)suppression of the resulting stress and hostility
C)avoidance
D)rationalization
E)evasion

Question 51

Officers who worked many weekly hours reported ________.

A)larger paychecks
B)stronger work-home conflicts
C)better relationships at work
D)less work-home conflict
E)none of the above

Question 52

Guidelines for an Employee Assistance Program (EAP)have been set forth by the ________.

A)I)A.C.P.
B)National Institute of Justice
C)Rand Corporation
D)Commission on Accreditation for Law Enforcement Agencies
E)Police Foundation

Question 53

There are some indications that police managers are ________.

A)good at two-way communications
B)ineffective at one-way communications
C)effective at giving feedback
D)ineffective at giving feedback
E)good at bypass communications

Question 54

The ratio of police killed to police killings in 2007 was ________.

A)1 to 5
B)1 to 8
C)1 to 12
D)1 to 21
E)1 to 34