Deck 10: Communication: the Vital Process

Question 1

Noise is anything that disrupts communications.

Answer 1

True

Question 2

Line managers are always in charge of essential activities and can issue orders down the chain of command.

Answer 2

True

Question 3

A factor influencing the span of management is the ________.

A)number of barriers
B)number of managers
C)extent of standardization
D)extent to which the agency is decentralized

Answer 3

C

Question 4

Surveys can be useful to managers because they provide information about employee perceptions.

Question 5

If a message is ________ improperly it will not be understood.

A)encoded
B)decoded
C)received
D)sent

Question 6

The span of management includes such factors as the supervisor's capacity to oversee the activities of others directly including ability,experience,and level of energy.

Question 7

As police departments grow in size,there is a tendency to ________.

A)depersonalize messages
B)make messages more complex
C)simplify messages
D)encode verbal messages

Question 8

Planning in an organization is affected by ________.

A)dependable information provided by employees
B)intrinsic factors
C)extrinsic factors
D)the amount of information gathered

Question 9

Survey results can be ignored by management without fear of the consequences.

Question 10

Groups can create barriers to communication when they ________.

A)emphasize the differences and the superiority of their own position
B)treat the ideas of all as having value
C)keep issues specific not general
D)communicate in a two-way fashion,not one-way

Question 11

A major variable influencing the encoding process is the ________.

A)personality of the sender
B)relevancy of the message
C)influence of departmental groups
D)timing of the message

Question 12

Effective planning fulfills the following communications criteria ________.

A)interpersonal verification
B)elimination of faulty information
C)removal of barriers
D)continuous and responsive feedback

Question 13

Effective communication within a police organization becomes increasingly difficult as the agency becomes larger and decentralized.

Question 14

The informative communications network provides for the transmittal of ________.

A)policy statements
B)rules and regulations
C)standard operating procedures
D)bulletin board notices

Question 15

Feeding valid information into the grapevine can counteract a rumor.

Question 16

Dual reporting in a department allows for ________.

A)a strict application of unity of command
B)a limiting of the span of management
C)multiple supervision
D)a restriction of shared power

Question 17

There are no substantial differences in the communication styles of men and women.

Question 18

A suggestion system is an example of what communications network?

A)Regulation
B)Innovative
C)Integrative
D)Informative

Question 19

One of the keys to effective listening is to: "Capitalize on the fact that speech is faster than thought."

Question 20

The innovative network focuses on employee morale and places a strong emphasis on motivating every officer.

Question 21

Communication concerned with policies and procedures,rules and regulations,performance or informational memorandums is generally what type of communication?

A)Informal
B)Upward
C)Horizontal
D)Downward

Question 22

A vast majority of the problems in organizations is the result of what type of communications?

A)faulty
B)horizontal
C)leveling
D)compound

Question 23

A filtering system preventing messages from being completely understood is ________.

A)encoding
B)decoding
C)selective perception
D)channeling

Question 24

Messages are distorted the most in what type of communications?

A)over
B)under
C)downward
D)upward

Question 25

If communication is limited to one-way,those at lower levels will ________.

A)ignore messages
B)modify or filter messages
C)prioritize messages
D)exchange messages

Question 26

The first step in working to reduce noise in the communications process is to ________.

A)be aware of emotional bias
B)acknowledge physical noise
C)evaluate the filtering system
D)block communications

Question 27

The grapevine functions ________.

A)periodically
B)occasionally
C)constantly
D)only in a crisis

Question 28

Communications in organizations involves three major actors ________.

A)line,staff,and middle managers
B)individuals,groups,and the organization itself
C)senders,channels,and receivers
D)verbal,written,and electronic

Question 29

When the message is converted into a readily understandable form,it is said to be ________.

A)decoded
B)interpreted
C)received
D)encoded

Question 30

A type of informal communication that usually operates faster than formal systems is ________.

A)blackboard
B)chatrooms
C)grapevine
D)Twitter