Deck 12: Change: Coping With Organizational Life

Question 1

The success or failure of any planned change effort can usually be traced back to the attitudes of those ________.

A)planning the change
B)affected by the change
C)managing the change
D)who couldn't care less about the change

Answer 1

B

Question 2

Planned change occurs when managers simply respond to the pressure for change when that pressure comes to their attention.

Answer 2

False

Question 3

Under the SARA Model,the second A stands for Assessment.

Answer 3

True

Question 4

Managers who deliberately set out to change the status quo by charting a new course of action are best described as ________.

A)proactive
B)power oriented
C)reactive
D)task oriented
E)synergistic

Question 5

Those who venerate the status quo are tenacious when it comes to ________.

A)embracing change
B)fostering change
C)resisting change
D)managing change
E)eliciting change

Question 6

Three reasons why organizational members oppose change are: habit,security,and fear of the unknown.

Question 7

Human beings are hedonistic creatures who often resist decision-making.

Question 8

The process by which the future invades our lives and shapes our behaviors is known as proactivity.

Question 9

Police departments are dynamic structures in the sense they can be classified as being ________.

A)organic
B)relatively closed
C)totally closed
D)static

Question 10

Any alteration of the total environment occurring in the organization is classified as ________.

A)conflict
B)motivation
C)change
D)stimulation
E)satisfying

Question 11

People tend to resist change due primarily to their low tolerance for change.

Question 12

Modern police departments are open systems that take inputs from the environment,transform some of the inputs into public services,and send them back into the environment as outputs.

Question 13

Planned change designed to strengthen the organization by altering certain aspects of its internal environment is known as organizational ________.

A)enlargement
B)enrichment
C)realignment
D)development
E)structuring

Question 14

Dissatisfaction with the status quo coupled with a felt need to change is referred to as ________.

A)defrosting
B)perceiving
C)conceiving
D)unfreezing
E)insulating

Question 15

When a change is translated into a sociocultural fact persisting over time despite inevitable turnover by those who originally conceived,initiated,implemented,and experienced it,the change has become institutionalized.

Question 16

Evaluation must be designed to provide feedback from program activities.

Question 17

It is the police administrator's function to create a dynamic equilibrium between change and ________.

A)production
B)stress
C)anomie
D)stability
E)values

Question 18

Organizational change can be divided into which of the following two basic categories?

A)Outside and inside
B)Proactive and reactive
C)Upward and downward
D)Unplanned and reactive

Question 19

An intentional action on the part of a change agent to alter the status quo and make something different is called an ________.

A)alteration
B)intervention
C)uncertainty
D)objective
E)adjustment

Question 20

Under the SARA Model,the S stands for Scanning.

Question 21

Police Administrators must respond to change and at the same time maintain organizational stability.This is called ________.

A)long range planning
B)adaptability
C)planning
D)dynamic equilibrium

Question 22

One of the recommended elements stressed in the process of implementing change was ________.

A)use of force and coercion
B)bribery
C)participatory management
D)Theory X

Question 23

One of the recommended elements stressed in the process of implementing change was ________.

A)use of force and coercion
B)bribery
C)participatory management
D)Theory X

Question 24

The first step in any planned change effort is identifying the real problem,known as ________.

A)scanning
B)instrumentation
C)intervention
D)looking for threats

Question 25

________ was defined as "doing things as they always have been done."

A)Defrosting
B)Conceiving
C)Inertia
D)Insulating

Question 26

One of the "therapeutic reasons" for organizational change was ________.

A)nothing happens without a readiness to change
B)manipulating personnel so they will go for anything
C)using punishment to implement change
D)introducing rapid change

Question 27

If a planned change results in the anticipated improvement,it is likely to foster other changes because it serves as its own ________.

A)justification
B)rationale
C)confirmation
D)reinforcement
E)reaffirmation

Question 28

Training can be viewed as an intervention designed to induce a substantive change in attitudes and behavior.In order for the trainee to accept,identify with,and internalize the change,it must elicit some type of ________.

A)reinforcement
B)response
C)acceptance
D)support
E)satisfaction

Question 29

If a change becomes fully integrated into the status quo,it does so,according to change theorists,through ________.

A)synergism
B)learning
C)anomie
D)training
E)refreezing

Question 30

A climate for planned change is created when recognition of the need for change is coupled with a heightened sense of ________.

A)success
B)planning
C)goal alignment
D)dissatisfaction

Question 31

________ managers are future oriented and much more inclined to embark on a program of planned change.

A)Reactive
B)Theory X
C)Theory Y
D)Proactive

Question 32

The process of Planned Change follows three stages that involve ________.

A)vision,goals,and values
B)long-term planning,midrange planning,and short-term planning
C)unfreezing,moving,and refreezing
D)alternatives,decision,and evaluation

Question 33

Which of the following choices is a method to unfreeze personnel and prepare them for organizational change?

A)Effectively communicate how helpful the change will be
B)Introducing rapid change
C)Negotiating job conditions
D)Agency accreditation

Question 34

Aldag and Kuzuhara divide organizational change into two basic categories.They are ________.

A)planned and unplanned
B)reactive and responsive
C)planned and reactive
D)tended and untended

Question 35

When driving forces overcome restraining forces and a planned change actually takes place,change theorists describe it as ________.

A)equilibrium
B)moving
C)motivation
D)inertia
E)homeostasis

Question 36

The social/psychological process of trying on,adopting,and becoming committed to certain new attitudes or behaviors is known as ________.

A)socialization
B)conformation
C)internalization
D)acculturation
E)ego development

Question 37

________ was defined as due to risk aversion that plagues public agencies.

A)Strategic planning
B)Organizational development
C)Unfreezing
D)Inertia

Question 38

Whether a manager deals with root causes rather than the symptoms of a problem will depend primarily on the accuracy of one's ________.

A)perception
B)intervention
C)database
D)diagnosis
E)examination

Question 39

What trends have Wayne Welsh and Phillip Harris identified that have increased the need for planned change in police organizations?

A)Angry employees,happy employees,and "dead" employees
B)Family importance,career importance,and social importance
C)Declining resources,increased accountability,expansion of knowledge and technology
D)None of the above

Question 40

If a change becomes fully integrated into the organization,it is called ________.

A)synergism
B)anomie
C)training
D)refreezing