Deck 6: Planning, Goal Setting, and Achieving Results

Question 1

Which of these is not a benefit of employee participation in goal setting?

A) a more thorough understanding among employees of how their tasks support the execution of the strategic plan
B) a stronger plan because employees are usually closest to customers and/or product
C) the planning process becomes part of the company culture
D) managers and executives do not have to spend as much time on goal setting

Answer 1

D

Question 2

Which of these would not be considered a stakeholder in a company?

A) owners and employees
B) clients,customers,and investors
C) vendors,suppliers,and the communities in which the organization does business
D) all of these could be considered stakeholders in a company

Answer 2

D

Question 3

What does the acronym SMART stand for with respect to goal-setting?

Answer 3

specific,measurable,attainable,relevant,and time-bound

Question 4

The terms goals and objectives are interchangeable.

Question 5

Which type of plan is created and implemented by middle managers and specifies how the company will use resources,budgets,and people over the next six months to two years to accomplish specific goals within its mission.

A) contingency plan
B) operational plan
C) strategic plan
D) tactical plan

Question 6

Which of these would be handled by a contingency plan?

A) employee actions such as fraud,bribery,or assault
B) a situation that does not turn out as expected
C) a serious situation that could impact the entire organization
D) a product or service defect that harms customers or clients and disrupts production and sales

Question 7

________ must be monitored carefully to ensure spending is on target with the revenues available.

Question 8

What does a plan consist of?

Question 9

Which type of plan prepares for things that are likely to happen and is designed to take care of problems that may occur but are not likely to be a disaster to the organization?

A) contingency plan
B) crisis management plan
C) operational plan
D) strategic plan

Question 10

Which of these states the core purpose of an organization that defines its objectives and focus?

A) goals
B) mission
C) values
D) vision
Enter the appropriate word(s)to complete the statement.

Question 11

Organizations usually publish their values on their website to emphasize to current and potential stakeholders that they plan to meet and exceed their expectations for ethical conduct.

Question 12

To foster a culture of ________ for results,there should be a high level of trust and mutual respect with open and honest communication.

Question 13

What do organizations provide to ensure that plans and strategies at all levels are clear,consistent,and focused on the overall corporate direction?

Question 14

With which type of plan does the planning and control cycle begin?

Question 15

The planning function gets everyone headed in the right direction,and controlling keeps things on track.

Question 16

Successful organizations view planning as a one-time event rather than an ongoing process.

Question 17

At which planning level are most supervisors,first-line managers,and team leaders most heavily involved?

Question 18

What are the four steps in the ongoing planning and control cycle?

Question 19

Goals function as targets,focusing the activities of managers across the organization.

Question 20

Written goals command more attention,but they are also more subject to different interpretations and are not as readily accepted as goals presented orally.

Question 21

Match each term with its definition.
a.budget
b.goal
c.planning
d.values
e.vision
f.stakeholder
Systematic method of allocating financial,physical,and human resources to achieve strategic goals

Question 22

________ plans are often referred to as Plan B.

Question 23

A clear,formally written,and well-publicized statement of an organization's ________ is the cornerstone of any planning system that will effectively guide the organization through uncertain times.

Question 24

Employees need ________ on their progress toward their goals.

Question 25

Match each term with its definition.
a.budget
b.goal
c.planning
d.values
e.vision
f.stakeholder
Specific commitment to achieve a measurable result within a given time frame

Question 26

Match each term with its definition.
a.budget
b.goal
c.planning
d.values
e.vision
f.stakeholder
Future direction of the organization;what it wants to become

Question 27

Match each term with its definition.
a.budget
b.goal
c.planning
d.values
e.vision
f.stakeholder
Core beliefs of the organization and the principles that guide behavior

Question 28

Properly developed plans tell what,when,and ________ something is to be done.

Question 29

Match each term with its definition.
a.budget
b.goal
c.planning
d.values
e.vision
f.stakeholder
Process of determining the mission and goals of an organization and specifying what it will take to achieve the goals

Question 30

Match each term with its definition.
a.budget
b.goal
c.planning
d.values
e.vision
f.stakeholder
Anyone who has a vested interest in the success of an organization