Deck 3: Effective Supervision Path to Success for New Managers

Question 1

Only large corporations are affected by the trend towards globalization.

Answer 1

False

Question 2

In which role do supervisors measure quality and performance?

A) coach
B) controller
C) leader
D) recruiter

Answer 2

B

Question 3

Supervisors need others to get things done,which requires ________,the process of sharing authority and responsibility with others.

Answer 3

delegation

Question 4

Match the supervisory role with its description.
a.trainer
b.planner
c.scheduler
d.motivator
e.coach
f.controller
g.leader
h.recruiter
Sets the tone for the organization,creates vision,and inspires others to achieve

Question 5

According to Kurt Lewin,________ is the change process in which employees learn new,desirable behaviors,values,and attitudes.

Question 6

Match the supervisory role with its description.
a.trainer
b.planner
c.scheduler
d.motivator
e.coach
f.controller
g.leader
h.recruiter
Evaluates goals,objectives,and future needs to prepare plans that provide the necessary resources and action items to achieve success

Question 7

Change that affects an entire organization is often called ________ change.

Question 8

In the workplace,the words ________ and supervisor are commonly used interchangeably.

Question 9

Supervisors who have good political skills know how to get things done through support,cooperation,and effort from others.

Question 10

As a ________,a supervisor evaluates goals,objectives,and future needs to prepare plans that provide the necessary resources and action items to achieve success.

Question 11

Which of these is not related to the trend toward globalization of business?

A) diverse workforce
B) staff reductions
C) outsourcing
D) off-shoring
Enter the appropriate word(s)to complete the statement.

Question 12

In which role do supervisors inspire their employees to perform at their best and achieve a common goal?

A) trainer
B) planner
C) scheduler
D) motivator

Question 13

As a planner,a supervisor prepares the schedule to ensure proper staffing and resources are available to meet production or customer needs.

Question 14

It is always more efficient to read email as soon as it arrives rather than at set internals.

Question 15

The supervisor who never loses his or her cool and is known for the ability to calm a heated exchange or achieve a consensus among sharply divided parties is using this skill.

A) emotional intelligence
B) entrepreneurial thinking
C) decision making
D) team building

Question 16

Nearly every position in an organization,including supervisory positions,requires an understanding of technology and information systems.

Question 17

According to a U.S.Bureau of Labor Statistics report,"Compared with the labor force of the past decades,today's labor force is older,more racially and ethnically diverse,and composed of more ________."

Question 18

Which of these is not something supervisors need to do in order to be an effective communicator?

A) understand their audience
B) be clear about the message they wish to convey
C) have a pleasant speaking voice
D) seek feedback

Question 19

Supervisors generally are not involved in implementing major changes within an organization,such as implementing a new company vision.

Question 20

Which of these does John Kotter not cite as an obstacle that typically keeps change from succeeding?

A) structures
B) skills
C) self-awareness
D) systems

Question 21

Name two outcomes of globalization that changed how and where work gets done.

Question 22

Office manager,administrative manager,branch manager,and department supervisor are typical job titles for this position.

Question 23

Match the supervisory role with its description.
a.trainer
b.planner
c.scheduler
d.motivator
e.coach
f.controller
g.leader
h.recruiter
Teaches employees and coworkers new information and skills

Question 24

Match the supervisory role with its description.
a.trainer
b.planner
c.scheduler
d.motivator
e.coach
f.controller
g.leader
h.recruiter
Prepares the schedule to ensure proper staffing and resources are available to meet production or customer needs

Question 25

Match the supervisory role with its description.
a.trainer
b.planner
c.scheduler
d.motivator
e.coach
f.controller
g.leader
h.recruiter
Guides employees with instruction,feedback,and encouragement.

Question 26

What are the terms given to the three generations now working side-by-side in the workforce?

Question 27

What are the three elements of Kurt Lewin's system for changing people's behavior,skills,and attitudes?

Question 28

What type of skills lead to supervisors having the ability to say no and manage an ever-changing schedule?

Question 29

What do you need to increase in order to develop emotional intelligence?

Question 30

Match the supervisory role with its description.
a.trainer
b.planner
c.scheduler
d.motivator
e.coach
f.controller
g.leader
h.recruiter
Assists in identifying potential job candidates,screening applications,interviewing,and hiring new employees