Deck 14: Managing Workplace Challenges

Question 1

What is the term for workplace or personal matters that may hinder an employee's ability to perform his job duties effectively?

A) action plan
B) expectations
C) obstacles
D) performance measures

Answer 1

C

Question 2

________ is an employee's reporting of corporate fraud or other illegal and unethical behavior.

Answer 2

Whistle blowing

Question 3

There are occasions when an employee may be terminated with no advance notice whatsoever.

Answer 3

True

Question 4

If the manager is not sure of the employees' learned abilities,which of the following may be necessary?

A) action plan
B) performance measures
C) resources
D) training
Enter the appropriate word(s)to complete the statement.

Question 5

Which of the following do employees need to get their jobs done successfully and involves access to information,people,and technology?

A) performance measures
B) obstacles
C) training
D) resources

Question 6

Match the conflict resolution term with its description.
a.competing
b.collaborating
c.compromising
d.avoiding
e.accommodating
f.win/win
Not putting forth strong ideas and fighting for them and not trying to block others' ideas

Question 7

Which of these does a supervisor need to clarify when an employee is not reaching his or her potential?

A) expectations
B) obstacles
C) resources
D) training

Question 8

Which of the following involves providing an employee with specific written guidelines on actions needed to improve performance?

A) training
B) obstacles
C) action plan
D) expectations

Question 9

It is not a good idea to allow the employee to respond and ask questions during a termination meeting as it could lead to debate or arguments.

Question 10

________ performance measures are based on quantifiable data.

Question 11

When terminating an employee,an employer may offer severance pay and benefits in consideration for the employee giving up certain rights such as legal action against the employer.Such an offer would be part of a ________ agreement.

Question 12

When the manager terminates an employee,a second person from the organization should be present to take notes.

Question 13

The principle of ________ allows an employee to terminate an employee at any time without explanation of cause.

Question 14

Match the conflict resolution term with its description.
a.competing
b.collaborating
c.compromising
d.avoiding
e.accommodating
f.win/win
Both sides giving up something in order to gain something

Question 15

A progressive discipline plan is sometimes called a performance improvement plan.

Question 16

The principle of whistle blowing,as recognized by most states,means an employer can terminate an employee at any time without explanation or cause as long as discrimination is not involved.

Question 17

________ is the involuntary release of an employee.

Question 18

When an employee is terminated because of poor job performance this is known as termination for ________.

Question 19

Which of these are based upon perception and judgment by the supervisor?

A) objective performance measures
B) qualitative performance measures
C) subjective performance measures
D) quantitative performance measures

Question 20

In a progressive discipline plan,the first step is to issue a written warning which may include suspension to give the employee time to reflect on their actions.

Question 21

In which progressive discipline step does the manager meet with the employee in a private,formal setting and explain the purpose of the meeting,review former conversations including descriptions of specific problems,and ask the employee about the problems.

Question 22

Which program offered by employers consists of company-paid services to assist employees with personal problems including substance abuse?

Question 23

Match the conflict resolution term with its description.
a.competing
b.collaborating
c.compromising
d.avoiding
e.accommodating
f.win/win
Wanting to win and being assertive with ideas;not likely to cooperate or give in easily

Question 24

What do threats,verbal abuse,and physical abuse in the workplace constitute?

Question 25

What type of theft is most common in retail establishments?

Question 26

What can managers create to establish a baseline of expectations for employee conduct?

Question 27

Match the conflict resolution term with its description.
a.competing
b.collaborating
c.compromising
d.avoiding
e.accommodating
f.win/win
Sacrificing one's own ideas to support the more competitive member

Question 28

Match the conflict resolution term with its description.
a.competing
b.collaborating
c.compromising
d.avoiding
e.accommodating
f.win/win
The ideal resolution

Question 29

Match the conflict resolution term with its description.
a.competing
b.collaborating
c.compromising
d.avoiding
e.accommodating
f.win/win
Being assertive with ideas,but also respecting the ideas of others

Question 30

Which company policy could address body art in the workplace?