Deck 13: Effective Workplace Communication

Question 1

Which of these statements about divisions and departments within a company is true?

A) Small and mid-size organizations may only have divisions.
B) Divisions generally are smaller than departments.
C) Divisions are typically used in large organizations and are usually subdivided into departments.
D) Communication occurs more frequently in divisions than departments.

Answer 1

C

Question 2

People in ________ cultures focus primarily on individual rights,roles,and achievements.

Answer 2

individualistic

Question 3

Match each term with its definition.
a.communication media
b.media richness
c.culture
d.self-fulfilling prophecy
e.proactive language
f.grapevine
Accepts responsibility and focuses on what the individual can do rather than cannot do

Answer 3

e

Question 4

________ communication in the workplace generally refers to conversations,discussions,or presentations.

Question 5

________ refers to making people in remote environments feel as though they are all present in the same location.

Question 6

________ communication is communication through electronic options such as media sites,telepresence,webinars,websites,blogs,and webcasts.

Question 7

Which of these types of communication occurs least often in an organization?

A) one-on-one communication
B) communication before the entire organization
C) communication with a team
D) communication within a department or division

Question 8

Which type of communication is a radio commercial about a new product your organization is marketing?

A) mass communication
B) internal communication
C) informal communication
D) downward communication

Question 9

An example of upward communication would be a worker telling a manager about a problem she is encountering.

Question 10

Match each term with its definition.
a.communication media
b.media richness
c.culture
d.self-fulfilling prophecy
e.proactive language
f.grapevine
The form of transmission used such as text messaging,face-to face,email,or telephone calls

Question 11

Emails,text messages,memos,and telephone calls to fellow employees or clients are generally what type of communication?

A) downward communication
B) upward communication
C) informal communication
D) mass communication
Enter the appropriate word(s)to complete the statement.

Question 12

Which of the following would be an example of external communication?

A) the president of the organization speaking before the company's employees
B) a department head speaking before his department's staff
C) a sales representative presenting to a customer or client
D) a one-on-one conversation between you and your boss

Question 13

An information exchange between a manager and a subordinate is an example of horizontal communication.

Question 14

People in a number of cultures,including Arab and Asian cultures,prefer to stand ________ to others when conversing compared to northern Europeans or Americans.

Question 15

Written communication refers both to reading and writing paper-based documents and documents transmitted electronically including email and text messages.

Question 16

A conversation between a sales manager and a service manager is an example of horizontal communication.

Question 17

Upward communication would be gossip,rumors,and unverified or unannounced information about the organization or various employees.

Question 18

A proposal used to obtain business from a customer would probably be designed and presented as a formal communication.

Question 19

Which of these would be an example of internal communication?

A) an announcement to the public about a new CEO in your organization
B) a service technician talking with a customer about his service needs
C) a meeting between you and an outside advertising agency
D) a sales manager having a monthly meeting with sales representatives

Question 20

Awareness of a business colleague's ________ traditions is essential for building a lasting relationship.Those traditions may dictate dietary restrictions,special observance holidays,and worship schedules.

Question 21

Facial expressions,eye contact,gestures,posture,proximity or closeness to others,and tone or quality of voice are examples of this.

Question 22

Project teams generally are required to prepare a report at the end of a project.Writing as a team,who is responsible for editing the report carefully?

Question 23

Which dimension of culture refers to treating people in a kind,generous,fair,and helpful manner at the high end of the scale and letting people take care of themselves and rewarding self-enhancement over enhancement of others at the low end?

Question 24

What kind of time does a person perceive as a one-dimensional straight line divided into standard units such as seconds,minutes,hours,and days?

Question 25

This type of speech or language tends to be negative and transfers responsibility from the individual to someone else.An example is,"I can't do anything about that."

Question 26

Match each term with its definition.
a.communication media
b.media richness
c.culture
d.self-fulfilling prophecy
e.proactive language
f.grapevine
The shared values,beliefs,traditions,philosophy,and character or personality of the country or region

Question 27

What type of time is perceived as flexible,elastic,and multidimensional?

Question 28

Match each term with its definition.
a.communication media
b.media richness
c.culture
d.self-fulfilling prophecy
e.proactive language
f.grapevine
Enforces the belief that if you think you can do something,you are very likely to do it.If you do not think you can do it,you are not likely to do it.

Question 29

Match each term with its definition.
a.communication media
b.media richness
c.culture
d.self-fulfilling prophecy
e.proactive language
f.grapevine
Gossip,rumors,and unverified or unannounced information about the organization or employees

Question 30

Match each term with its definition.
a.communication media
b.media richness
c.culture
d.self-fulfilling prophecy
e.proactive language
f.grapevine
The effectiveness of a given medium in conveying information and promoting learning