Question 1

Which device would the technician need to consider IOPS in the computer design?&#10;[ optical drive | display | mechanical and SSD storage devices | printer ]

Accepted Answer

Mechanical and SSD storage devices

Question 2

When would a technician use a loopback plug?&#10;A)When testing the motherboard&#10;B)When testing a particular port&#10;C)When testing a power supply&#10;D)When testing a hard drive

Accepted Answer

A loopback plug is commonly used to test a particular port, such as a network or serial port. It can help verify that the port is functioning properly by sending data in and receiving the same data back out, essentially creating a loopback. It would not be used for testing other components such as the motherboard, power supply, or hard drive.

Question 3

Which specification might be relevant to choosing a processor?&#10;[ TPM | NAS | IOPS | nanometers ]

Accepted Answer

Nanometers

Question 4

A computer reboots unexpectedly about once a week.What is the best thing a technician could do to help narrow this issue down?&#10;A)Use all of his or her senses.&#10;B)Verify obvious conditions.&#10;C)Make the user recreate the situation.&#10;D)Review system and application logs.

Accepted Answer

Reviewing system and application logs can provide valuable information about the cause of the unexpected reboots. By analyzing the logs, the technician may be able to identify any patterns or commonalities in the events leading up to the reboot, which can help determine the root cause of the issue.

Question 5

You suspect a particular computer part, swap it out, and discover that the part did not solve the problem.What will you do next?&#10;A)Try another part.&#10;B)Reboot the computer.&#10;C)Replace the part with the original part.&#10;D)Power the computer off and back on.

Accepted Answer

When troubleshooting hardware issues, if replacing a suspected faulty part does not resolve the problem, it's a good practice to reinstall the original part. This ensures that you are not introducing new variables into the troubleshooting process and maintains the original state of the system for further diagnosis.

Question 6

Which term best describes how a technician should deal with customers?&#10;[ passive | aggressive | assertive | defensive ]

Accepted Answer

The answer of Which term best describes how a technician...

Question 7

What is the purpose of an NAS?&#10;A)Device sharing&#10;B)Video streaming&#10;C)Digitized media&#10;D)Data storage

Accepted Answer

The purpose of an NAS (Network Attached Storage) is primarily for data storage. It allows multiple devices on a network to access and store files in a centralized location. While it can also be used for device sharing, video streaming, and digitized media, these are secondary functions to its primary purpose of data storage.

Question 8

A student smells smoke from what she thinks is the computer.What should the student do if possible?&#10;A)Cover the computer with a fireproof blanket.&#10;B)Unplug the device.&#10;C)Douse the computer with any handy liquid.&#10;D)Report the incident to the teacher.

Accepted Answer

Unplugging the device is the safest and most sensible action to take in this situation to prevent any potential fire hazards. It is also important to report the incident to a teacher or authority figure for further evaluation and potential repairs to prevent further incidents. Covering the computer with a fireproof blanket or dousing it with liquid can potentially exacerbate the situation and cause further damage.

Question 9

Which of the following is a good rule of thumb when troubleshooting multiple POST errors?&#10;A)Troubleshoot the first one seen or heard.&#10;B)Print out every POST error that occurs.&#10;C)Access BIOS/UEFI Setup to verify which POST error occurred first.&#10;D)Troubleshoot audio errors first.

Accepted Answer

Troubleshooting the first POST error seen or heard is a practical approach because subsequent errors may be a result of the first one. Addressing the initial error can often resolve subsequent issues.

Question 10

When would a technician see a BSOD?&#10;A)Any time&#10;B)During POST&#10;C)When building a computer&#10;D)When installing a CPU

Accepted Answer

A technician can see a BSOD (Blue Screen of Death) at any time while working on a computer, regardless of whether they are installing hardware, software, or performing routine maintenance tasks. BSODs indicate that the Windows operating system has encountered a critical error and has shut down to prevent further damage to the system.

Question 11

It is okay to argue with a customer when the customer is yelling at you.

Accepted Answer

The answer of It is okay to argue with a...

Deck 11: Computer Design and Troubleshooting Review